Craft conference talk: coaching teams through change

Post on 08-Sep-2014

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When you come to a conference like this, you pick up new ideas that you'd like to try when you get back to work. However, you may feel like you hit a brick wall when it comes persuading your team to try the idea out. Resistance is very common in organisations large and small. As an agile coach, Rachel has learned that forcing adoption of new practice results in minimal compliance. Teams who don't want to try the new approach often fall back to old ways of doing things Come to get some tips for getting to the heart of resistance and how to dissolve barriers to adopting new working practices.

Transcript of Craft conference talk: coaching teams through change

Coaching Teams Through Change

@rachelcdavies!@unrulymedia!

10 YEARS COACHING DEVELOPERS

WE ARE

•  HIGH GROWTH TECH COMPANY, #1 IN EUROPE

•  FOUNDED 2006

•  140+ STAFF, 12 OFFICES WORLD WIDE

•  RUN OVER 3,500 CAMPAIGNS FOR 60% OF THE INTERBRAND 100

•  GLOBAL REACH 1.05BN MONTHLY UNIQUE USERS

•  DELIVERED 3.85BN VIDEO VIEWS

•  THE UNRULY VIRAL VIDEO CHART IS A UNIQUE DATA SET OF 424BN VIEWS

OUR MISSION: TO DELIVER THE MOST

AWESOME SOCIAL VIDEO CAMPAIGNS ON THE

PLANET!

DID YOU EVER TRY INTRODUCING NEW IDEAS AT WORK?

piece OF CAKE?

OR DID YOU RUN INTO A FEW OBSTACLES?

Hey guys, I just heard about xBa5iL at CRAFT! It’s so

cool!

WTF? How come Dan got time off for that? We’re busy!

Take #1 NOPE WE’RE BUSY!

Why does no one listen to me? What’s wrong with them?

Hey guys, I just heard about xBa5iL at CRAFT! It’s so

cool!

Wow Dan’s so wise. Let’s get started right

away!!!

BUT ARE WE READY FOR YAY?

Maybe I need to work on this a bit more …

INVEST IN YOUR IDEA

Little by little, the bird makes

his nest

DO IT YOURSELF

PUT YOURSELF IN THEIR SHOES

PICK YOUR WORDS CAREFULLY

Ditch the jargon & buzzwords

WHAT INTERESTS THEM?

Hey guys, how’s it going? Interested in a

lunchtime session about xBa5iL?

It could help with our build times.

Dan! He can help with this live

issue. Build times are a pain but

later.

Take #2

A few people showed up for my session about xBa5iL but no one’s using it yet. I give up…

Hi. Is this the xBa5iL User Group? I’ve been trying to use it at work but

run into some issues

Oh really? That sounds

interesting. Tell us more..

Take #3

One BY ONE

How do I do that?

Are we allowed to do that?

Do we have time? What if it goes wrong?

Not my idea.

Might be hard work.

MANY REASONS FOR RESISTING CHANGE

START DIGGING

SHOW RESPECT

EMBRACE SKEPTICS

LISTEN CAREFULLY

REALLY LISTEN

Hang on! Vikki you’ve worked here for a few years. What are your thoughts on

speeding up the build?

Well, about 6 months ago, we got

started on build automation but

then management told us it wasn’t a priority. Want me to dig out our setup?

Take #4

CONNECT UP

NO TIME? JUSTIFY IT

GET MANAGERS ON BOARD

INVEST IN TOOLS TO MAKE IT EASY

MAKE IT ATTRACTIVE

36

SHARE WITH OTHERS

DECREASE DEPENDENCY

GIVE UP YOUR SECRETS

ENCOURAGE EXPERIMENTS

USE RETROSPECTIVES

MAKE IT VISIBLE

AGREE HOW IT WILL WORK

EXAMPLES

UNRULY DEV INFRASTRUCTURE

3 X-TEAM PAIRING DAYS PER MONTH

TEAM OWNERSHIP

The “Catcup”

Reduce variance, increase mean

SPLITTING A LARGE TEAM

MORE ENGAGEMENT, MORE FUN

X-TEAM ROTATION

MAKE YOUR PLAN

THANK YOU www.slideshare.net/RachelDavies

@rachelcdavies