College of Agricultural SciencesInformation Technologies

County VoIP Phones“Finally a Reality”

Jacki WeikertEdward Zuech

College of Agricultural SciencesInformation Technologies

Overview

• Look back since Spring, 2012• Technical Look / Network focus• Functional look / Application focus• Benefits• Next steps

College of Agricultural SciencesInformation Technologies

Background

• May, 2012 - Initiated VoIP Efforts• April, 2013 – Pilot Counties• Feb, 2014 - I2 Contract signed• July, 2014 – 1st County into Prod• March 2015 – 2nd County into Prod• July, 2015 – Available to all Counties

College of Agricultural SciencesInformation Technologies

Building the Network

• Connectivity increases• Basic CAT 5e wiring• Network equipment (Extension Office)

– Firewall– Switch

• VPN Concentrator (Data Centers)

College of Agricultural SciencesInformation Technologies

Building the Network

• Networking– Implementation of VLNs

• Data• Voice

– Phones• LLDP• VLAN enabled

College of Agricultural SciencesInformation Technologies

College of Agricultural SciencesInformation Technologies

Building the Network

• Hand off to – University TELECOM – MITEL

College of Agricultural SciencesInformation Technologies

Applications

• Phone networking• Provision & Manage phone• User settings

College of Agricultural SciencesInformation Technologies

User Interface

College of Agricultural SciencesInformation Technologies

Benefits

• Easy transfer• Auto Attendant• Hunt group for program area

College of Agricultural SciencesInformation Technologies

Benefits

Operate as an Enterprise, not an individual Extension Office

College of Agricultural SciencesInformation Technologies

Next Steps

• 3 counties in the works now• New phone models -> new template• New office config

College of Agricultural SciencesInformation Technologies

Next Steps

• Introduce more functionality– Soft Client– Integration with mobile devices

• Help change / define the Culture– How to better operate as an enterprise, not

as individual offices / districts

College of Agricultural SciencesInformation Technologies

Next Steps• Solidify our processes

– Consulting– Implementation– Support– Training

• End User• Technical Team

College of Agricultural SciencesInformation Technologies

Contact Us

• Edward J. Zuech– Email: ejz104@psu.edu– Office Phone: 814-863-1023

• Jacki Weikert– Email: jxs138@PSU.EDU– Office Phone: 814-867-6272