CORPORATE PROFILE

3 4000+

400+

95,149

3000+

71845

CONTAINERISED O2 MANUFA

CTURI

NG

PLA

NTS

SO

LD TO THE AUSTRALIAN DEFENCE FO

RCE

STERILISERS SOLD IN T

HE

LAST

FIV

E YEARS

DISTRIBUTORS NATIO

NWID

E

PROFESSIONALS ACROSS T

HRE

E CO

MPA

NY LOCATIONS

PRODUCTS IN OUR RANGECORPORATE LOCATIO

NS IN

BRI

SBA

NE, MELBOURNE & SYD

NEY

BOXES OF PINKIES SUPPLI

ED T

O Q

LD H

EALTH SINCE 2010

REGULAR SERVICE CUSTO

MER

S A

CROSS

AUSTRALIA

02 ULTIMATELY WE STRIVE TO ENSURE COMPLETE SATISFACTION WITH OUR SOLUTIONS BY MAKING SURE THAT WE HAVE THE BEST PEOPLE TO DEAL WITH

Hardworking, dedicated and passionate, every member of

our team is a remarkable force and it’s thanks to these great

people that we have an incredibly strong business culture.

In turn this gives us the continued confidence to develop

as industry leaders. Mediquip now regularly venture into

new disciplines knowing that we have the right team on

our side. We are passionate about medical equipment and

the responsibility of maintaining and supporting it. For this

reason we demand the same of the brands we represent.

We also believe in the simple, longstanding philosophy that

if we stay dedicated to our customers, they will continue

to return. Every aspect of our business is focussed upon

guaranteeing value for money and providing efficiency.

Ultimately, we strive to ensure complete satisfaction with

our solutions by making sure that we have the best people

to deal with. When a company has great people, a great

culture develops. This principle is at the heart of all great

companies, including ours.

STRONG CULTURAL VALUES

04 AS AGENTS FOR THE MOST REPUTABLE MANUFACTURERS, OUR UNIQUE PORTFOLIO STEMS FROM A GENUINE PASSION TO PROVIDE BETTER SOLUTIONS

Mediquip prides itself on over 35 years of supplying

innovative and quality products to the healthcare

industry. As agents for the most reputable manufacturers,

our unique portfolio stems from the company’s genuine

passion to provide better solutions across the Australian

healthcare spectrum.

With offices in Brisbane, Sydney and Melbourne we are

strategically positioned to efficiently service a varied

customer base of Hospitals, Defence, Day Surgeries,

Emergency Services, Dental Practices, Surf Life Saving

Authorites, and many more.

Plus, our entire range is supported by professional Product

Specialists, a committed Customer Service Team, and

highly qualified Service Technicians.

PIONEERING SOLUTIONS PROVIDERSWe were in need of upgrading our CSSD and two operating theatres, and with

some research we found the DGM and Simeon range from Mediquip.

I have been so impressed with the DGM ES 200 Washer Disinfector, that I have since purchased one for another site that I am associated with.

We now have two sets of Simeon 500/450 LED lights with a third arm for monitor in two of our operating theatres. The LED technology and the functionality of

the lights make them a wonderful asset to our business.

Mediquip were a pleasure to deal with from first contact through to the installation process, and I would definitely recommend them to any of my peers.

Chris Guidotti, CEO - Windsor Private Hospital, Melbourne Victoria

ADVANCING CLINICAL EDUCATION

06 WE ARE TRUSTED AND RELIED UPON BY MANY OF THE BIGGEST NAMES IN HEALTHCARE

Trusted and relied upon by many of the biggest

names in healthcare, we are passionate about

clinical education. Our huge range of patient

simulators, ultrasound trainers and task trainers

include many of the world’s most advanced

training products.

With Simulation Specialists and a knowledgeable

Customer Service Team to match, our clients can

rely on comprehensive service and training.

After researching all the available models we chose CAE Lucina birthing simulator as the best and most reliable

option and she has proven to be a brilliant decision.

Our midwife educators love her and feedback from recent simulation-based education has been overwhelmingly

positive. Anaesthetics think she is a marvellous addition to our suite of patient simulators.

Service follow up is absolutely reliable, responsive and helpful which is a key feature.

Rob Sinclair, Director - Waikato Skills & Simulation Centre, Hamilton N.Z.

08

Repairs are addressed immediately and servicing

can be undertaken at the customer’s premises for

convenience. We also provide customers access to

MAAS, our Medical Asset Administration System

which was developed in-house. The system is a

unique, online, paperless database that retains a

complete history of a customer’s medical equipment.

NATIONWIDE SERVICE NETWORK Cura has developed a relationship with Mediquip nationally for servicing of equipment. What we love is the competitive

pricing and the ability to access an electronic database of all our equipment and service history reports.

It makes our manager’s jobs so much easier when it comes to evaluating the capital equipment and need for replacement,

as well as giving each facility solid evidence of servicing when asked to produce it for accreditation and audit purposes.

Anne Crouch, CEO, Director of Nursing - Eye-Tech Day Surgeries

At the core of Mediquip is our highly qualified

technical team and service department, a

component of the business that is central to

its success. Starting as a service business in

1983, Mediquip’s history has helped shape our

commitment and customer focus. With a loyal

customer base and a growing need for biomedical

service and support, our technical team can be

contacted 24/7 for repairs and maintenance.

AT MEDIQUIP’S CORE IS OUR HIGHLY REGARDED TECHNICAL SERVICE TEAM, A COMPONENT OF THE BUSINESS CENTRAL TO OUR SUCCESS

10 OUR COMPANY CULTURE IS ONE OF GENUINE APPRECIATION AND RESPECT, AND OUR EMPLOYEE RETENTION IS HIGH

QUALITY, OUR HABIT: Above all, Mediquip regards quality objectives with the utmost importance, of which

we achieve through our people. Each and every member of our team embraces a personal responsibility to provide

services and processes which ensure total customer satisfaction. We strive to maintain our reliable reputation

and maximise every opportunity for continued growth.

We do this by aligning everything we do with our quality objectives, and nurturing an internal ‘quality culture’, from

our thorough Quality Management Team, to the policies and procedures that support our processes, on to our

standardised quality measures.

Mediquip also maintains an Accredited Quality System to ISO9001, and is certified by SAI Global.

WE SET STANDARDS: Mediquip prides itself on operational excellence, which is directly attributed to our

experienced and diverse workforce. Our operations are supported by dedicated teams in Queensland, Victoria

and New South Wales comprising Customer Service Representatives, Sales and Product Specialists, Biomedical

Technicians and Quality Management. At Mediquip only the right person for the job is recruited and professional

development is fostered through training and support. Our company culture is one of genuine appreciation and

respect, and our employee retention is high.

COMMUNICATION IS A CORE VALUE: We foster effective and open communication both internally and with

customers, suppliers and stakeholders. Our employees are 100% committed to customer satisfaction and their goal is

to ensure customer success with our products and services.

MINIMISING OUR ECOLOGICAL FOOTPRINT: Mediquip is dedicated to the protection of the environment and

makes every effort to reduce environmental impact. Specific attention is paid to recycling all packaging materials,

recycling general office waste, proper disposal of hazardous materials and reducing water consumption.

When new products are evaluated preference is always given to those with a smaller ecological footprint through

packaging, reduced energy and water consumption. Proud of the steps that we take to lessen our impact on the

environment, we continuously monitor our performance for further improvement opportunities.

GIVING BACK: Mediquip have been a ‘Hummingbird House Supporter’ since 2014 and provide medical equipment for

the children’s hospice at special not-for-profit rates. Our team are actively involved in the Hummingbird House

Community and make every effort to support the charity’s events and fundraisers.

NURTURING POTENTIAL: We strive to be an equipment or financial sponsor of varied industry and educational events

each year. We understand the importance of providing support to the growing Australian medical industry and to

our current and future medical professionals.

GENUINE APPRECIATION

BRISBANE HEAD OFFICE:3 Henry StreetLoganholme, QLD 4129

E: sales@mediquip.com.auP: 1300 246 349www.mediquip.com.au

@mediquip_aus

mediquip

mediquip-pty-ltd