ControllingES373 – Engineering ManagementMWF 8:00 – 11:00

Gene Eli PurificacionBill Rustom CruzJanine Francesca Paras

Engineer Joyce Ann Z. Cleofe

Nokia Connecting People

What is Nokia?

Nokia is the world leader in mobility, driving the transformation and growth of the converging internet and communications industries.

About Nokia

Nokia is about enhancing communication and exploring new ways to exchange information.

Nokia’s Vision

‘’A world where everyone are connected.’’

Nokia’s Mission

To help communications, service providers, and build more valuable customer relationships.

Nokia’s Goals

Nokia's goal is to be a good and responsible contributor to societies wherever they operate.

Nokia’s Core Values

Nokia's core values are respect for the individual, continuous learning, achievement and customer satisfaction. Each Nokia employee is responsible to uphold these values in the workplace, in employee relations, corporate community involvement, health, safety and the environment.

Nokia’s HistoryNokia’s First Century (1865-1967)

From roots in paper, rubber, and cables, in just over 100 years Nokia becomes a powerful industrial conglomerate.

The Move to Mobile(1968 – 1991)

The newly formed Nokia Corporation is ideally positioned for a pioneering role in the early evolution of mobile communications.

Nokia’s HistoryMobile Revolution 1992 - 1999

As mobile phone use booms, Nokia makes the sector its core business. By the turn of the century, the company is the world leader.

Nokia now 2000 – Now

Nokia sells its billionth mobile phone as the third generation of mobile technology emerges.

Nokia’s Board Of Directors(International)

Nokia Leadership Team and Auditors

(International)

Nokia ServicesNokia’s services include entertainment services like music and games. They also include services that help people socialize and share information, and services that depend on context, maps and navigation.

Nokia also help people connect with each other easily and securely through text services such as email and instant messaging.

Nokia Products

1. Smart Devices

2. Mobile Phones

3. NAVTEQ

4. Nokia Siemens Networks

Nokia Megamall Cyberzone Branch

Specific Nokia Branch where the Interview was Conducted

Some of the Questions that were Asked in the Interview

How do you implement control and standards in your branch/company?

They set a quota for each employee, and when they reached it, they increase their

standard level.

Some of the Questions that were Asked in the Interview

By implementing controlling and setting standards, do you meet your goals?

“Yes, and we exceed our goals oftenly.”

Some of the Questions that were Asked in the Interview

Do you think sales reports is important?

“Yes, it help us know the standards in our branch/company.”

Some of the Questions that were Asked in the Interview

Do you perform strategic control system?

“We perform financial analysis w/c we can see some improvements and things that

should be settled down.”

Some of the Questions that were Asked in the Interview

How do you identify controlling problems?

“Usually we always ran out of stock, as a result, it produces certain problems, so

for me to pinpoint what causes this problems, I personally engage my self to do what my employees are ought to do.”

Some of the Questions that were Asked in the Interview

How do you identify controlling problems?

“Usually we always ran out of stock, as a result, it produces certain problems, so

for me to pinpoint what causes this problems, I personally engage my self to do what my employees are ought to do.”

Case Study:Good Music Broadcasting

Ebb Tide

Point Of View

Engineer Frederick Panganiban

Problem Statement

“How will Engineer Panganiban make the sales report useful and use this to the improvement of the

operation and to increase the overall income?”

Objectives

1. To make use of the sales report.

2. To improve the operations of the company.

3. To increase the income of the company.

SWOT ANALYSIS

StrengthThe Company has big time clients

WeaknessThe General Manager don’t know the use of the sales report.

SWOT ANALYSIS

OpportunityGMB has attracted big companies, so it will attract more clients.

Threat1. Competitors2. Government

Alternative Courses of ActionACA 1: Increase the manpower

Advantages1. Increase in assignments2. Increase in income3. Increase in production rate

Disadvantages4. Increase in wages.2. Labor union may occur3. Increase expenses

Alternative Courses of ActionACA 2: Add more Stations.

Advantages1. Company will be well known.2. Increase in income.3. Increase in clients.

Disadvantages4. Short of manpower.2. It may turn the company insufficient funds.3. More competitors

Alternative Courses of Action

ACA 3: Balance the following assignments of the stations using

the data in the sales report:

1. Establishing performance objectives and standards.

2. Measure actual performance.3. Compare actual performance to objectives and

standards.4. Taking necessary action based on the results of

the comparisons.

Alternative Courses of Action

Advantages1. Less expense or no cost at all.2. It will maximize the benefits for each

stations.3. More income can be expected.

Disadvantages4. It can cause employees to overwork.2. It can cause labor unions.3. Wages may increase due to overwork

Recommendation

We recommend ACA 3, because it will fulfill the objectives and solve the problem statement. It will improve the operations and make use of the sales report.

Plan of Action

Thank You.