House keeping House keeping departmentdepartment

House keeping House keeping departmentdepartment

One picture of thatOne picture of thatDESINGED BY

Sunil KumarResearch Scholar/ Food Production FacultyInstitute of Hotel and Tourism Management,MAHARSHI DAYANAND UNIVERSITY, ROHTAKHaryana- 124001 INDIA Ph. No. 09996000499email:  skihm86@yahoo.com , balhara86@gmail.com  linkedin:- in.linkedin.com/in/ihmsunilkumarfacebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com 

What is Contract?

A contract is an agreement between two parties negotiating a business deal.

Contracts may be made with some firms

for the provision of certain services.

Types of contract service

• Pest control.• Laundry.• Horticulture.• Glass cleaning.• Security services.• Polishing of

different surface.

• Specialized cleaning as cleaning carpets & chandeliers.

• Flower arrangement.

• Linen.• Public area.

Types of Contract?

• Long term contracts.

• Short term contracts.

• Hiring contracts as linen, equipments, etc.

• Leasing contracts as furniture and furnishings.

• Consultancy services-Experts visits the hotel & guides the staff in achieving professional standard.

Contract cleaning firms offer wide range of services which

includes

• Complete cleaning programs undertaken by the contractor as Housekeeper contract cleaning.

• Regular, selected type of cleaning as night cleaning of entrance hall etc.

• Periodic service as disinfecting, upholstery cleaning, etc

National Health Service has a system of

competitive tendering for the domestic hotels or

services.

Steps to be taken while making a contract which are

as follows

• Put tenders to at least three contractor & compare.

• Check out their market credibility.• Check references thoroughly.• Check whether the contractor is

registered & licensed under The Contract Labor Act 1970 Govt. of India.

• Check the type & amount of training giving to workers.

• Prepare detailed specifications.

Some guidelines for hotels.

Greet the workers. Visit there working site shortly. Make sure you are properly insured. Eye on hotel equipments. Not pay in advance.

Who is a Good contractor?

• The contractor who gives Higher level of cleanliness at the same cost which can be obtained by using New technologies, more efficient equipment used.

• Believes in less pilferage & use of higher quality materials which being used.

How will you price the contract?.

• Fixed priceAdv: Advance knowledge of

the cost.Dis : Lack of control over the

quality of the personnel.

• Cost plus fixed feeDis :Total cost of the product

cannot be determined in advance.

Work is based on competitive bidding.

The work performed+ fixed fee for the service.

• Cost plus percentageDis:1 Inherent incentives for the

contractor to increase the total contract cost.

2 Total cost of the project will not be known in advance.

• Guaranteed maximum

Dis: Not flexible.

• Time & materialDis:1Total cost cannot be

determined. 2 Very little control over the

quality of personnel.

• Fixed cost + the extra work they did in the limited allotted.

• Fixed fee+ the cost of all worked performed. Cost of project in advance.

• Fixed cost of material & labor. Flexible in terms of work.

What are the needs of taking contract?

• Saving cost of labor.• Divide the formed union in hotel.• Smooth flow of work.• Extra work can be undertaken.

Pros

• Accurate budgeting.

• Correct equipment & trained staff.

• No buying or hiring of specialized equipments.

• Extra work can be carried out.

• Risk & hazards to permanent staff are reduced.

• Contractor deals with problem rather then management.

• More profit in terms of labor as no PFs & Medical.

Cons

• Loss of flexibility.• Loss of proprietary

interest.• Problems regarding

security.• Problems regarding

co-operation/liaison between departments.

• Weakens the quality & loyalty of the staff.

• Use of cheaper & poor quality products.

• Poor supervision.• May not meet the

hotel standards of quality.

Essentials Housekeeping department provides

detailed specification of the work to the contractor as :

What is to be done, When it is to done, How it is to be

done.

Specifications• Period or duration of

the contract, date of signing contract & regular review of the specification.

• Schedule of areas to be served.

• Frequency with which job is to be done.

• Hours during which work is to be done.

• Security requirement.• Provisions of lockers.• Cover of sickness and

annual leave.• Document giving

clear & precise instruction about the task.

• Description of methods, equipments & material required.

• Insurance coverage for guest, workers & assets.

Suggestion

Contractor must be 20-30% more productive then direct labor in order to provide an equal service at an equal cost & so that we get the fair profit.

• Mechanical Equipments.

• Carpet cleaning machine.

• Steam cleaning machine.

• Dry cleaning machines.

• Manual Equipments.

Selection of cleaning equipments.

• Safety.• Suitability.• Ease of handling.• Portability.• Reliability.

• Durability.• Noise level.• Protective design.• Ease of storage.

DESINGED BY

Sunil KumarResearch Scholar/ Food Production FacultyInstitute of Hotel and Tourism Management,MAHARSHI DAYANAND UNIVERSITY, ROHTAKHaryana- 124001 INDIA Ph. No. 09996000499email:  skihm86@yahoo.com , balhara86@gmail.com  linkedin:- in.linkedin.com/in/ihmsunilkumarfacebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com