Contract cleaning

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House keeping House keeping department department One picture of that One picture of that DESINGED BY Sunil Kumar Research Scholar/ Food Production Faculty Institute of Hotel and Tourism Management, MAHARSHI DAYANAND UNIVERSITY, ROHTAK Haryana- 124001 INDIA Ph. No. 09996000499 email: [email protected] , [email protected]

Transcript of Contract cleaning

Page 1: Contract cleaning

House keeping House keeping departmentdepartment

House keeping House keeping departmentdepartment

One picture of thatOne picture of thatDESINGED BY

Sunil KumarResearch Scholar/ Food Production FacultyInstitute of Hotel and Tourism Management,MAHARSHI DAYANAND UNIVERSITY, ROHTAKHaryana- 124001 INDIA Ph. No. 09996000499email:  [email protected] , [email protected]  linkedin:- in.linkedin.com/in/ihmsunilkumarfacebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com 

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What is Contract?

A contract is an agreement between two parties negotiating a business deal.

Contracts may be made with some firms

for the provision of certain services.

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Types of contract service

• Pest control.• Laundry.• Horticulture.• Glass cleaning.• Security services.• Polishing of

different surface.

• Specialized cleaning as cleaning carpets & chandeliers.

• Flower arrangement.

• Linen.• Public area.

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Types of Contract?

• Long term contracts.

• Short term contracts.

• Hiring contracts as linen, equipments, etc.

• Leasing contracts as furniture and furnishings.

• Consultancy services-Experts visits the hotel & guides the staff in achieving professional standard.

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Contract cleaning firms offer wide range of services which

includes

• Complete cleaning programs undertaken by the contractor as Housekeeper contract cleaning.

• Regular, selected type of cleaning as night cleaning of entrance hall etc.

• Periodic service as disinfecting, upholstery cleaning, etc

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National Health Service has a system of

competitive tendering for the domestic hotels or

services.

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Steps to be taken while making a contract which are

as follows

• Put tenders to at least three contractor & compare.

• Check out their market credibility.• Check references thoroughly.• Check whether the contractor is

registered & licensed under The Contract Labor Act 1970 Govt. of India.

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• Check the type & amount of training giving to workers.

• Prepare detailed specifications.

Some guidelines for hotels.

Greet the workers. Visit there working site shortly. Make sure you are properly insured. Eye on hotel equipments. Not pay in advance.

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Who is a Good contractor?

• The contractor who gives Higher level of cleanliness at the same cost which can be obtained by using New technologies, more efficient equipment used.

• Believes in less pilferage & use of higher quality materials which being used.

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How will you price the contract?.

• Fixed priceAdv: Advance knowledge of

the cost.Dis : Lack of control over the

quality of the personnel.

• Cost plus fixed feeDis :Total cost of the product

cannot be determined in advance.

Work is based on competitive bidding.

The work performed+ fixed fee for the service.

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• Cost plus percentageDis:1 Inherent incentives for the

contractor to increase the total contract cost.

2 Total cost of the project will not be known in advance.

• Guaranteed maximum

Dis: Not flexible.

• Time & materialDis:1Total cost cannot be

determined. 2 Very little control over the

quality of personnel.

• Fixed cost + the extra work they did in the limited allotted.

• Fixed fee+ the cost of all worked performed. Cost of project in advance.

• Fixed cost of material & labor. Flexible in terms of work.

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What are the needs of taking contract?

• Saving cost of labor.• Divide the formed union in hotel.• Smooth flow of work.• Extra work can be undertaken.

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Pros

• Accurate budgeting.

• Correct equipment & trained staff.

• No buying or hiring of specialized equipments.

• Extra work can be carried out.

• Risk & hazards to permanent staff are reduced.

• Contractor deals with problem rather then management.

• More profit in terms of labor as no PFs & Medical.

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Cons

• Loss of flexibility.• Loss of proprietary

interest.• Problems regarding

security.• Problems regarding

co-operation/liaison between departments.

• Weakens the quality & loyalty of the staff.

• Use of cheaper & poor quality products.

• Poor supervision.• May not meet the

hotel standards of quality.

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Essentials Housekeeping department provides

detailed specification of the work to the contractor as :

What is to be done, When it is to done, How it is to be

done.

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Specifications• Period or duration of

the contract, date of signing contract & regular review of the specification.

• Schedule of areas to be served.

• Frequency with which job is to be done.

• Hours during which work is to be done.

• Security requirement.• Provisions of lockers.• Cover of sickness and

annual leave.• Document giving

clear & precise instruction about the task.

• Description of methods, equipments & material required.

• Insurance coverage for guest, workers & assets.

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Suggestion

Contractor must be 20-30% more productive then direct labor in order to provide an equal service at an equal cost & so that we get the fair profit.

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• Mechanical Equipments.

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• Carpet cleaning machine.

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• Steam cleaning machine.

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• Dry cleaning machines.

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• Manual Equipments.

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Selection of cleaning equipments.

• Safety.• Suitability.• Ease of handling.• Portability.• Reliability.

• Durability.• Noise level.• Protective design.• Ease of storage.

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DESINGED BY

Sunil KumarResearch Scholar/ Food Production FacultyInstitute of Hotel and Tourism Management,MAHARSHI DAYANAND UNIVERSITY, ROHTAKHaryana- 124001 INDIA Ph. No. 09996000499email:  [email protected] , [email protected]  linkedin:- in.linkedin.com/in/ihmsunilkumarfacebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com