Contact Center Communication

Ideas

Your customers time is precious

Improve staff productivity by

reducing information

overload

Aggregate information in to

a one stop publication

Short summaries with options to read more allow staff to get key information without being overloaded.

Even if you use email

communicating with your staff is still far to difficult

Pop up alerts notify staff of important information and recurrence options make sure your message is heard

Alerts can also be directed to those only directly affected by the communication thus cutting down information overload

Communicate without

interruption

Tickers allow important information to be heard while not intruding upon work

Got an important event happening?

Promote it via a visual channel

Raise awareness without interruption of call time with desk top backgrounds

Screen savers can also be used to reinforce messages

And screensavers can easily be changed to whatever message your organisation needs

Engage staff with eye catching information

presented to them

Bright backgrounds are a great way to help staff remember important product information

And images on backgrounds don’t intrude on work

Keeping staff engaged and informed of what is going on around them

And let them communicate

with you

Pop up notifications don’t disturb work time

And pop up quizzes and surveys allow staff to provide feedback helping engage them more with the company

To find out more, and to sign up for a free trial, visit http://www.snapcomms.com/