Como escribir emails efectivos

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Presentacion sobre técnicas para escribir emails y comunicarse de forma efectiva via internet. Presentación basada en un seminario de 1.5 horas elaborado por Emerson Languages

Transcript of Como escribir emails efectivos

Georgina Barquin / Directora

Mary Jamison / Co - Directora

Overview

Etiquette

Style

Replies

Forwarding

Blackberry & IM

Etiquette

Professionalism

Efficiency

Protection from liability

Etiquette

Do’s Courtious greetings & closings

Please & thank you!

Answer ALL emails

TO = responds to the email

Etiquette

Dont’s Overuse high priority

Use email for confidential

info

Use as means of

coercion

3 E-mail rule

Write + response+ response

Talk or call

=

Style :Keep in mind

Style :Avoid

http://images.google.com/imgres?imgurl=http://servicenarc.com/avoid_service_narc.jpg&imgrefurl=http://servicenarc.com/&usg=__jMsOEeJ7RdXHGvkf9rc0FoWumWY=&h=698&w=697&sz=22&hl=en&start=2&tbnid=dKzz3aJVNiYSAM:&tbnh=139&tbnw=139&prev=/images%3Fq%3Davoid%26gbv%3D2%26hl%3Den

Replying

Forwarding

Blackberry & IM

Long E-mail alert

Don’t use in meetings

or lunches

Use busy or away features

http://images.google.com/imgres?imgurl=http://www.cesmet.com/img/alert.gif&imgrefurl=http://www.idonet.org/index.php%3Foption%3Dcom_content%26task%3Dview%26id%3D208%26Itemid%3D1&usg=__1Uv3WDYPxVSZU-oKNOMw_CwFCvc=&h=221&w=250&sz=5&hl=en&start=19&tbnid=OuWddvDMLYR72M:&tbnh=98&tbnw=111&prev=/images%3Fq%3Dalert%26gbv%3D2%26hl%3Den

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