COMMUNICATION

A.Kanthimathinathan,CEO,WINSYS SMC

COMMUNICATION

Communication is nothing but deliver the required information/instruction to any one when ever required.

Communication In any industry , communication is

playing a major roll. Sufficient information/instructions

relevent to all level of personnel to ensure the process is as per the direction of the organisation.

Objectives of Communication To get work done To achieve the goal To understand each other For self development

Objectives of Communication To expose the Orders / Thoughts To induce the workers For effective participation in work To have better Human relation.

Techniques for Good Communication: Clear cut statement. Proper pronunciation of works Making the sentences grisp & pin

pointed Our statement should not raise any

doubts / another meaning

Techniques for Good Communication: It should create interest to listen Should not be hurry in telling Optimum distance between teller &

listener Using Known words

Communication methods in Manufacturing Industries

Display in Notice board Display of rules and regulations,

Standing orders etc Oral Communication by arranging

meeting Mails Internal / External Written Communication

COMMUNICATION

Attentive listeningSix points to improve•Take responsibility•Value points•Make notes

Attentive listening Stick with the content

Identify and use structure

Make reports

Body languageBody language ….reveals thoughts

Most reliable

Cannot make fake body language

Face to face communication Words used

How the words are spoken

Body language

Message conveyed..

7 percent by words

38 percent how words are spoken

Balance by body language

Message conveyed.. Words are so unimportant

Style is more important than substance

Effective use of gestures

Link THERE IS A LINK BETWEEN FEELING AND

BODY LANGUAGE..

(SAY FROM YOUR EXPERIENCE)

Body postures-PositiveDisplay confidance Open body position,arms to your

side,clasped behind your headDisplay awareness Sitting erect,commenting on what is

being saidDisplay friendliness A casual ,relaxed and open gesture

Body postures-NegativeDisplay insecurity Tight closed body positionDisplay dullness A glazed look to the eyes,staring

straight,yawningDisplay Hositility Arms closed,firm,tight jaw

Summary Purpose of Communication is defined Importance of Listening and methods to

improve is well defined Understanding Non verbal

communication is clearly explained.