The Institute of Company

Secretaries of India.

Communication Skills1

By Aayushi Jain

What is communication skills? Communication process Types of communication. Ways to communication. Importance of communication. Barriers of communication. Improvement of communication skills.

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Communication is the art of transmitting information ,ideas ,thoughts from one individual or group to another.

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SenderMessageEncodingMediumReceiverDecoding andFeedback

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The Communication Process Model

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READING

WRITING

LISTENING

SPEAKING

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Good Communication allows a firm to

Learn new skills and technologies.

Become more responsive to customers.

Improve Quality of their product or service.

Foster innovation.

Effective communication is needed by all Managers.

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Internal Communication- within the organization.

External communication- outside the organization.

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Executive Director

Vice President

A.G.M.

Manager

Supervisor

Forman

Supervisor 3Supervisor 1 Supervisor 2

Manager

MEANS OF

COMMUNICATION

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Means of communication are of two types

VERBAL means in which we speak write or see.NON VERBAL – it means communication through body language or just appearance.

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Non - VerbalBody LanguageoFacial ExpressionsoEye contactoGesturesAppearanceMovements

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Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers

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SEMANTIC BARRIERS Symbols with different

meaning Badly expressed message Faulty translation Unclarified assumption Specialist’s language

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PSYCHOLOGICAL BARRIERS

Premature evolution Inattention Loss of transmission & poor retention Undue reliance on the written word Distrust of communication Failure to communicate

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ORGANIZATION BARRIERS

Organizational policy Organization rules & regulation Status relation Complexity in organization

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How to Improve Existing Level ofCOMMUNICATION? Improve language and pronunciation.

Work on voice modulation and body language.

Listen and read more.

Interact with qualitative people.

Practice meditation and good thoughts.

Do not speak only to impress someone.

Look presentable and confident.

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Improving Body Language -

Tips

• Keep appropriate distance• Take care of your appearance• Be aware - people may give false

cues • Maintain eye contact• Smile genuinely

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…in the new global and diverse workplace requiresexcellent communication

skills!

Success for YOU…

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Questions

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Thank

You..