Datacenter Integration Using Service Management Automation in Microsoft System Center 2012 R2 Orchestrator Eamon O’Reilly, Joe Levy

Session Objectives and TakeawaysSession ObjectivesOpen with introductions and overview and graduate to in depth examplesIntroduction to Service Management Automation (SMA)Orchestrator and SMA – Integrate Enterprise & CloudIntegrate SMA into processes with PowerShell and ODataExtend SMA with custom PowerShell modules to integrate 3rd party systems

Key TakeawaysExisting systems can integrate into the Cloud OS stack through SMAOrchestrator and SMA have complimentary strengths that enable end-to-end scenariosPowerShell extensibility = SMA extensibility

Service Management Automation

Integration Integrate into existing systems with PowerShell integration modulesBuild additional PS modules to enable integrating into other systems

OrchestrationAccelerate time to value with flexible process workflowsImprove service reliability across multiple tools, systems, and department silos

AutomationEnable Cloud providers to focus on work that adds business valueReduce error-prone manual activities while lowering costs

Optimize and extend existing investments

Deliver flexible and reliable services

Lower costs and improve predictability

Process automation that simplifies cloud management

CMDB

Ticketing

Billing

Management Systems

Web based Runbook Authoring:Service Administrator can create runbooks to automate all aspects of cloud infrastructure, plan delivery, and maintenance activities

Highly Available EngineSupport requirements for scale and H/A.Built on PowerShell Workflow

Integration into other systems:

Import PS modules and create additional modules and runbooks for existing resources or to connect into 3rd party systems (ticketing system, billing system, user store, CMDB)

AutomationAdd bulk

user accounts

Add additional

SQL capacity

Notify users of

plan updates

Service Ticket for

failed resources

VIRTUAL MACHINE CLOUDS

12

SQL SERVER

9

PLANS

12

WEBSITE CLOUD

12

MYSQL SERVERS

0

NOTIFICATIONS

0

USER ACCOUNTS

4

AUTOMATION

8

ALLITEMS

Service Management Automation Capabilities

Demo

Intro to Service Management Automation

Built on PowerShell Workflow

PowerShell Workflow

• Use Windows PowerShell syntax• Multi-device management • Running a single task to manage complex,

end-to-end processes • Automated failure recovery • Connection and activity retries

Centralized store

• Credentials / certificates• Global variable • Global connection for runbooks• Modules• Runbooks (draft / published versioning)• Scheduling

Highly Available

• Runbook servers to process jobs• Odata Web service to submit / retrieve

status• SQL Server clustering / always on

Historical Analysis

• Historical view of runbook jobs• Reporting through Excel PowerPivot for

ROI• View runbook used for all jobs

PowerShell Workflow

Centralized store

Highly Available

Historical Analysis

Service Manageme

nt Automation

ODATA REST Web Service

Runbooks

Jobs

Modules & Activies

Submit requests

Return results

Http RequestHttp Response

Persist State

Pick up Jobs

SQL DatabaseRunbook Workers

Service Management Portal

• Authoring• Operating

Service Management Portal

• PowerShell Workflow engine• PowerShell Modules

Runbook Workers

• REST oData• Authorization

Web Service

• Administration• Operation

Powershell Cmdlets

• Runbooks• Runbook resources• Runbook job state

SMA Database

PowerShell

ModuleHttp

SMA Architecture

Orchestrator and SMA

PowerShell Workflow

Engine

UI Runbook Engine

Process Automation

InteroperabilityPowerShell Authoring

Graphical Authoring

Use Orchestrator for datacenter automation – integration packs

Use SMA for Cloud OS automation

Integration into each other via PowerShell modules

Blog:http://blogs.technet.com/b/orchestrator/archive/2013/10/29/using-the-service-management-automation-feature-of-orchestrator-in-system-center-2012-r2.aspx

Positioning SMA with Orchestrator

Demo

Use SCO & SMA to Integrate Enterprise Cloud Resource Requests (SharePoint & Windows Azure Pack)

User Creates VM request

on SharePoint Site

Admin reviews request

and approves

SCO Monitors for approved

requests

SCO calls SMA to add user to WAP plan for required VMs

SCO updates SharePoint

request with link to WAP and notifies user

Fulfill WAP request

Create new user in WAP if required

Add subscriptio

n to VM Plan

Add VM AddOn for number of requested

VMs

SharePoint or other request offering system like Service Manager

SCO – Monitors SharePoint and fulfills request

WAP SMA – Fulfills request with WAP

User logs into WAP

portal and has

requested VM capacity

Integrate into SMA with PowerShell and OData

SMA IntegrationTwo ways to integrate applications with SMA

1. Connect through SMA OData web service2. Use cmdlets in the SMA PowerShell module

SMA OData Web ServiceAll Automation WAP portal actions go through SMA web service

Self-documenting API using OData

Can generate client library from API

Authentication:- Windows Auth- Basic Auth

Authorization via the smaAdminGroup local group on each SMA web service host

Demo

Working with the SMA OData web service

SMA PowerShell ModuleProvides 40 cmdlets to remotely manage SMA from any host

Talks to SMA web service

Separate install in the SMA installer

Cmdlets for most Automation WAP portal actions

Cmdlets for SMA administration:- Runbook Worker Deployments - Administration Settings - Product License / Expiration Date

Comes out of box as an SMA integration module for use in runbooks

Demo

Working with the SMA PowerShell module

Integrate into 3rd party systems with SMA

Extending SMA with Integration ModulesIntegrate into 3rd party systems•Extend SMA like you would PowerShell

- Import PowerShell modules that function against other systems•Dozens of 1st + 3rd party PowerShell modules exist today•SMA Integration Module = PowerShell Module + one extra optional file•Some constraints on PowerShell modules that can be imported into SMA:

- Must not have any dependencies outside of the module folder- If does have dependencies, generate a “portable module” (details in

this blog post)

Write your own modules•Write SMA modules for custom solutions

- Simply by writing PowerShell modules in C# or PowerShell

Creating SMA-friendly modulesIf a module works against a remote system, it should contain a <ModuleName>-Automation.json file defining the information needed to connect to the remote system

Demo

Reaching into a 3rd party system from an SMA runbook

In ReviewSession ObjectivesOpen with introductions and overview and graduate to in depth examplesIntroduction to Service Management Automation (SMA)Orchestrator and SMA – Integrate Enterprise & CloudIntegrate SMA into processes with PowerShell and ODataExtend SMA with custom PowerShell modules to integrate 3rd party systems

Key TakeawaysExisting systems can integrate into the Cloud OS stack through SMAOrchestrator and SMA have complimentary strengths that enable end-to-end scenariosPowerShell extensibility = SMA extensibility

DCIM-B334 In-Depth Introduction to Service Management Automation DCIM-B375 Microsoft System Center 2012 R2 Orchestrator: Runbook Design DCIM-B321 Windows Azure Pack: Automation Essentials for Tenant Provisioning DCIM-B347 Introduction to Microsoft Azure Automation

Hands on labDCIM-H319 Windows Azure Pack: Service Management Automation

Related content

Come Visit Us in the Microsoft Solutions Experience!

Look for Datacenter and Infrastructure ManagementTechExpo Level 1 Hall CD

For More InformationWindows Server 2012 R2http://technet.microsoft.com/en-US/evalcenter/dn205286

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Microsoft Azure

Microsoft Azurehttp://azure.microsoft.com/en-us/

System Center

System Center 2012 R2http://technet.microsoft.com/en-US/evalcenter/dn205295

Azure PackAzure Packhttp://www.microsoft.com/en-us/server-cloud/products/windows-azure-pack

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