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ARMY GENERAL HOSPITAL “PHIC Accredited Health Care Provider”
Fort Andres Bonifacio, Metro Manila
CITIZEN’S CHARTER
(In compliance with Republic Act 11032 or the Ease of Doing Business and
Efficient Government Service Delivery Act of 2018 passed in order to promote integrity, accountability, proper management of public affairs and public
property as well as to establish effective practices, aimed at efficient trurnaround of the deilvery of gocrenment services and the prevention of graft
and corrupton in government)
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TABLE OF CONTENTS
Foreword--------------------------------------------------------------------------------------- 4
Vision and Mandate----------------------------------------------------------------------- 5 Performance Pledge----------------------------------------------------------------------- 6
Frontline Services---------------------------------------------------------------------------- 7
NUMBER FRONTLINE SERVICES
A. EMERGENCY ROOM SERVICE
B. IN – PATIENT SERVICE 1. Surgery 1 (General Surgery) 2. Surgery 2 (Ophthalmology/Ear Nose Throat) 3. Medicine 1 (Cardiology) 4. Medicine 2 (Infectious) 5. Dependent’s Ward 6. Orthopedic Ward 7. Obstetrics & Gynecology Ward 8. Intensive Care Unit 9. Operating Room
C. OUT – PATIENT SERVICE 10. Adult Medicine 11. Pediatric Clinic 12. Surgery 13. Obstetrics & Gynecology Clinic 14. Ear Nose Throat&Ophthalmology 15. Neuro - Psychiatry 16. Physical Medical Examination
Specialty Clinics 17. Hypertension Clinic 18. Diabetic Clinic 19. Fracture Clinic 20. Dermatology Clinic 21. Hematology Clinic 22. Urology Clinic 23. Gastro – IntestinalClinic 24. TB DOTS Clinic
D. ANCILLARY SERVICE 25. X – Ray 26. Ultrasound 27. Laboratory 28. Heart Station
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29. Endoscopy 30. Physical Medical Rehabilitation Service (PMRS) 31. Pharmacy 32. Morgue
E. SUPPORT SERVICE
33. Medical Team Dispatch 34. Ambulance Conduction – Emergency 35. Ambulance Conduction – None Emergency
F. ADMINISTRATIVE SERVICE 36. Issuance of Medical, Death, Birth Certificate 37. Phil Health Claims
G. LOGISTIC SERVICE 38. Reimbursement of Hospitalization Expenses 39. Funding
Unit Directory-------------------------------------------------------------------------------- 62 Feedback Form----------------------------------------------------------------------------- 63 Annex A---------------------------------------------------------------------------------------- 66 Annex B---------------------------------------------------------------------------------------- 73
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FOREWORD
The Army General Hospital (AGH) operates on a Two Hundred
(200) bed capacity general hospital with a Level 1 service capability duly
licensed and accredited by Department of Health (DOH) and Philippine
Health Insurance Corporation Incorporated (PHIC). AGH is under the
supervision of Army Support Command (ASCOM), Philippine Army.
As a premier general hospital of the Philippine Army which caters to the Medical
needs of this elite organization of the Armed Forces of the Philippines, Army General
Hospital offers the following services:
Operates major fields of clinical services in Medicine, Surgery,
Obstetrics – Gynecology, and Pediatrics
Provides services in other Specialties: Orthopedics, Urology,
Ophthalmology, Head and Neck Surgery, Anaesthesiology, Neuro –
Psychiatry, and Physical & Rehabilitation Medicine
Provides Ambulatory Service such as Out – Patient Care, Physical
Medical Examination (PME), Family Planning, Immunization, and
Specialty Clinics such as Hypertension Clinic, Diabetic Clinic,
Fracture Clinic, Dermatology Clinic, Hematology Clinic, Urology
Clinic, Gastro – Intestinal Clinic, and TB DOTS Clinic
Provided Ancillary Clinic Service: Pharmacy, X – Ray, Ultrasound,
Endoscopy, Laboratory, ECG, Treadmill, Stress Test, Holter
Monitor, Central Supply Room, Dietary Service, Medical Records,
and Ambulance Service
Conducts In – House Training to: Medical Allied Medical and
Paramedical personnel.
FELIX T TERENCIO Colonel (MC) PA (GSC) Acting Commanding Officer
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VISION
By 2028: A level 2 general hospital of the Philippine Army with selective sub-specialties
MANDATE
To deliver quality healthcare services to military personnel in active service, their dependents, CAA, survivors and authorized civilians of the Philippine Army.
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PERFORMANCE PLEDGE
We, the officers, enlisted personnel, and civilian employeesofArmy General
Hospital, Army Support Command, Philippine Army, swear to serve with utmost:
C – Commitment, Compassion;
A – Advocates of a Healthy Lifestyle;
R – Respect;
E– Efficiency in the Delivery of Health Services
Army General Hospital, a healthcare facility that cares, so help us God!
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FRONTLINE SERVICES
Emergency Room Service o In – Patient Service o Surgery 1 (General Surgery) o Surgery 2 (Ophtha/Ear Nose Throat) o Medicine 1 (Cardiology/Nephrology/Gastroenterology) o Medicine 2 (Infectious) o Dependents’ Ward o Orthopedic Ward o Obstetrics – Gynecology Ward o Operating Room
Out – Patient Service o Adult Medicine o Pediatrics o Surgery o Obstetrics – Gynecology o Ophthalmology & Ear Nose Throat o Neuro-Psychiatry o Physical Medical Examination o Specialty Clinic
Hypertension Clinic Diabetic Clinic Fracture Clinic Dermatology Clinic Hematology Clinic Urology Clinic Gastro Intestinal Clinic TB DOTS Clinic
Ancillary/Diagnostic Service o X – Ray o Ultrasound o Laboratory o Heart Station o Endoscopy/Colonoscopy o Physical Medical Rehabilitation Service (PMRS) o Pharmacy o Morgue
Support Service o Medical Team Dispatch o Ambulance Conduction (Emergency) o Ambulance Conduction (None Emergency)
Administrative Service o Issuance of Medical Certificate o Issuance of Death Certificate o Issuance of Birth Certificate o Phil Health Claims
Logistics Service o Reimbursement of Hospitalization Expenses (RHE)
o Funding
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WHO CAN BE TREATED?
(Para 6 Circular Nr 1, GHQ dtd 20 January 2004 “Medical/Dental Attendance
and Maximum Hospitalization at AFP Health Facilities”)
a. Military Personnel in the Active Service and their Direct Dependents. b. Members of the Citizens Armed Forces Geographical Units Active
Auxiliary (CAA) for injuries and sickness incurred in line of duty. c. Probationary Officers of the AFP; AFP Cadets/Cadettes (PMA, OCS,
PAF Flying School; ROTC Cadets/Cadettes on Summer Camp Training), Candidate Soldiers while undergoing Military Training, and Reservist on Annual Active Duty Training (AADT)/Assembly or Mobilization Test.
d. Persons in Military Custody or Confinement. e. Informers, Guides and Civilian Volunteers while actually working with
AFP. For purposes of this Circular, members of the Civilian Volunteer Organizations (CVOs) shall be considered civilian volunteers
f. Civilian Employees of the Office of the Secretary of National Defense
and AFP g. Surviving Spouse and their Direct Dependents. h. Veterans - as determined by the Secretary of National Defense. i. PNP Personnel who sustained injuries while supporting AFP personnel
during Counter – Insurgency (COIN) Operations. j. Other Civilian Patients whose treatment or admission in AFP Medical
and Dental Facilities/Clinics are authorized or directed by the Commander-in-Chief, AFP, Secretary of National Defense, or the Chief of Staff, AFP; and patient whose illnesses are exceptional educational value to the Medical/Dental profession as determined by TSG, AFP/TCDS, AFP. NOTE:
The term Direct Dependent of Military Personnel in the Active Servicerefers to the legal dependents of military personnel in active service who are the:
Legitimate Spouse,
Unmarried and Unemployed legitimate, legitimated, illegitimate, acknowledged children as appearing in the birth certificate; legally adopted below twenty – one(21) years of age and;
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Children who are twenty – one(21) years old or above but suffering from congenital disability, either physical or mental, or any disability acquired that renders them totally dependent upon their parents who are military personnel in the active service for support/living;
Parents of a Single Military Personnel in the Active Service/Parents who are sixty (60) years old or above of Married Military Personnel in the Active Service who are solely dependent on them for support/living.
ORDER OF PRIORITY: I. Emergency Patient II. In-Patient III. Out-Patient
Active Army Personnel
Direct Dependents of Active Army Personnel
Authorized Civilians
Retired Army Personnel
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STEP BY STEP PROCEDURES LEGEND:
SHOD - Senior House Officer on Duty (Military)
MOD - Medical Officer on Duty (Military) NOD - Nurse Officer on Duty (Military) AOD - Administrative Officer on Duty (Military) RN - Registered Nurse RM - Registered Midwife RMT - Registered Medical Technologist RRT - Registered Radiologic Technologist PTRP - Physical Therapist of the Republic of the Philippines RPh - Registered Pharmacist * - Civilian Patients – Replacement of medicines and medical supplies ** - Civilian Patients – Refer to Billing Section for payment of diagnostic procedures *** - With Special Release ∆ - Variable
REMINDER:
Processing time starts from the moment you are served.
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EMERGENCY ROOM SERVICE
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Registration & Taking of Vital Signs ER Sheet
Patients’ Record
Any of the following:
Mil ID & Sick Call Slip
Dependents’ ID
Civilian Employees’ ID
None 5mins RN/RM/NA
2
Assessment/Triaging For mass casualty, patients are classified
according to the severity of the case: RED – Immediate YELLOW – Delayed GREEN – Minimally injured Patients BLACK – Dead or Expectant
ER Sheet Patients’ Record
Diagnostic Request
None
None */**
10-15mins SHOD/ MOD
RM/RN
3 Consultation/ Treatment/Observation ERSheet
Patients’ Record Physical Assessment Form
30-40mins∆ maximum of 24hrs
stay
SHOD/MOD RN/RM/NA
4
Disposition
Discharge Prescription Slip
10-15mins
SHOD/MOD RN/RM/NA Wardman
Referral ER Sheet Patients’ Record
Physical Assessment Form Referral Slip
Evacuation Tag Waiver Sheet
10-15mins
Evacuation o AFPMC (Military) o Hospital of Choice (Civilians)
10-15mins
Admission o Military, Dependents, o Civilian Employees o Civilians
Clinical Cover Sheet Doctors’ Order
Physical Assessment Form IVF Form
Consent Form
Approved Authorization Slip by CO for civilians
20-30mins
Home Against Medical Advice Waiver Sheet 5-10mins
EMERGENCY ROOM SERVICE
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MEDICINE/SURGERY/OB – GYN/ORTHO/DEPENDENTS’ WARD
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Admission from ER
Patients’ Record
Doctors’ Order
Vital Signs Sheet
I&O Sheet
Medication Sheet
Diagnostic Request
Any of the following
Mil ID & Sick Call Slip
Dependents’ ID
Civilian Employees’ ID
Approved Authorization Slip by CO, AGH for civilians
None */**
30-40mins ∆ SHOD/MOD
RN/RM
2 Securing Prescribed Medications Prescription Slip Completely filled-up & duly signed
by SHOD/MOD
5-10mins ∆ RN/RM/NA Wardman
3 Diagnostic Procedures Diagnostic Request 10-20mins ∆ RN/RM/NA RMT/RRT
4 Interpretation of Diagnostic Results Diagnostic Result None
5-10mins ∆ SHOD/MOD
RN
5 Treatment Medication Card RN
6 Preparation of Patients for OR
OR Request Pre-Anes Notes Pre-Op Checklist
Green Form (Blood Transfusion) Patients’ Record
CP clearance (45 y/o and above), Consent for Procedure
Accomplished Pre-Op Checklist 15mins ∆
SHOD/MOD Anesthesiologist
RN/RM/NA Wardman
7 Discharge
Phil Health Form Survey Form
May Go HomeInstruction Prescription Slip
Referral Slip
Discharge Order 20-30mins ∆ SHOD/MOD
RN Registrar Personnel
IN – PATIENT SERVICE
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PHARMACY
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Request from Wards
Prescription Slip None None */**
5mins RPh Pharmacy Aide 2 Issuance of Medicines 20mins
3 Receipt of Medicines 15mins RN/NA
Wardman
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ADULT MEDICINE/ OB-GYN/PEDIATRIC
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1
Records/Information Section
ID Verification
Issuance of Patients’ Records
Vital Signs
Patients’ Record
Any of the following:
Mil ID & Sick Call Slip
Dependents’ ID
Civilian Employees’ ID
None */**
10mins NA
2 Consultation
None
∆ Medical Officer Civilian Consultant 3 Referral to other Specialties Referral slip 10mins
4
Treatment
Nebulization
Patient’s Record
45mins
RN/ RM/ NA Immunization (e.g. BCG, DPT, HEP B, Measles, MMR, OPV)
5mins
Injection (e.g. TT, ATS) 5mins
Diagnostic Request Diagnostic Request 10mins RMT/RRT/ECG Tech
5 Disposition None Patients’ Record
Diagnostic Results 10mins
Medical Officer Civilian Doctor
6 Issuance of Medicines Prescription Slip
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
10mins RPh
Pharmacy Aide
OUT – PATIENT SERVICE
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SPECIALTY CLINIC
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1
Records/Information Section
ID Verification
Issuance of Patients’Record
Vital Signs
Patients’ Record
Any of the following:
Mil ID & Sick Call Slip
Dependents’ ID
Civilian Employees’ ID
None */**
10mins NA
2
Consultation:
Hypertension Clinic
None Variable Medical Officer
Civilian Consultant
Diabetes Clinic
Fracture Clinic
Dermatology Clinic
Hematology Clinic
Urology Clinic
Gastro – IntestinalClinic
TB DOTS Clinic
3 Disposition Diagnostic Results 10mins Medical Officer
Civilian Consultant
4
Issuance of Medicines
Pharmacy
TB DOTS Clinic
Prescription Slip
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
10-20mins RPh
Pharmacy Aide RN
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SURGERY / OPHTHA / ENT
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1
Records/Information Section
ID Verification
Issuance of Patients’Record
Vital Signs
Patients’ Record
Any of the following:
Mil ID & Sick Call Slip
Dependents’ ID
Civilian Employees’ ID
Approved Authorization Slip by CO, AGH for civilians
None */**
20mins
NA
2 Consultation/Eye Refraction
Patients’ Record Consent for Procedure
Referral Slip Diagnostic Results
None
20mins∆ Medical Officer Surgeon 3 Referral to other Specialties
∆ 4 Minor Surgery
Medical Officer Surgeon
RN
6 Disposition 20mins Medical Officer
Surgeon
7 Issuance of Medicines Prescription Slip
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
10mins RPh
Pharmacy Aide
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NEURO PSYCHIATRIC EXAMINATION
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Verification of Requirements Letter Request from Unit Approved Letter Request
by CO, AGH
None ***
5mins
Psychologist 2 Psychological Examinations Test Materials
SOI Long Brown Envelop
2x2 ID picture Pencil
Half day to two days ∆
3 Psychological Interview (Initial)
Test Results
None
10-20mins ∆
Psychotherapy (as advised byPsychiatrist) 30-45mins ∆
4 Neurological Examination 10mins ∆
Psychiatrist 5 Final Interview 30mins ∆
6 Referral/Further test if noted to have Psychopathology Test Results
Referral Form ∆
7 Recording & Filing of NP Result Test Results 15mins
Psychologist 8 Releasing of Result NP Clearance
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
15mins ∆
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PHYSICAL MEDICAL EXAMINATION
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Pre-registration Letter Request from Unit None
None ***
Half day – 1day ∆
Admin Officer Ex-O
2 Registration
Checklist 163-A Red Form
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
Government Issued ID (civilians)
Approved Letter Request
2x2 ID Picture (4copies)
5mins PME Section Staff
3
Conduct of PME: Phase I
Ophthalmology
None
15mins
Medical Officer Section Personnel
ENT 5mins
Dental 20mins
Initial GPE 20mins
Phase II
NP 2days
Phase III
Laboratory (Mon-Fri 7-10am) 15mins
X-ray 15mins
ECG 15mins
Final GPE 30mins
4 Consolidation & Validation of Results Checklist
163-A Red Form Diagnostic Results
After 2-3 days PME Section Staff
5 Encoding of Results 30mins
6 Signature & Concurrence of Results by the Medical Board Members. ∆
PME Section Staff Medical Board Members
7 Issuance of Medical Certificate Medical Certificate Accomplished 163-A Red Form Army Chief Surgeon
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X – RAY
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Registration& Scheduling
Bowel Preparation for Special Procedure X-ray Request
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
None */**
5mins RRT
2 Perform X-ray Procedure
None ∆
3 Reading& Interpretation of X-ray Films Radiologist
4 Recording & Filing of Results
X-ray Result
5mins
RRT 5 Releasing of Results
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
2working days ∆
ANCILLARY/DIAGNOSTIC SERVICE
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ULTRASOUND
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Registration & Scheduling
Gastro Intestinal Preparation Ultrasound Request
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
None */**
5mins RRT
2 Perform Scan
None ∆
Radiologist RRT
3 Reading& Interpretation of Image Radiologist
4 Recording & Filing of Results
Ultrasound Result
5mins
RRT 5 Releasing of Results
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
2working days ∆
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CLINICAL LABORATORY
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Registration& Scheduling of Patients
Laboratory Request
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
None */**
3-5mins
RMT
2
Specimen Collection
Blood Extraction
Semen Collection Specimen Submission
Stool Collection
Urine Collection
None
10-15mins
5mins
3
Processing of Specimen
Hematology Section o Machine & Specimen Preparation
None
50mins
CBC 10mins
Blood Typing 5mins
Clotting/Bleeding Time 5-10mins
Peripheral Blood Smear 20mins
o Recording and Printing of Results 2mins
Clinical Chemistry Section o Machine Preparation
50mins
Specimen Preparation 45mins
Fasting Blood Sugar
15mins
BUN
Creatinine
BUA
Total Cholesterol
Triglyceride
HDL, LDL 20mins
ALT 15mins
AST
o Recording and Printing of Results 5mins
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3
Clinical Microscopy Section o Specimen Preparation
None
None
None */**
5mins
RMT
Urinalysis 8mins
Pregnancy Test 10mins
Fecalysis 8mins
Fecal Occult Blood Test (FOBT) 10mins
Seminalysis 3hrs
o Recording and Printing of Results 5mins
Bacteriology Section o MachinePreparation
10mins
o Specimen Preparation 3mins
o Specimen Fixation
o Gram Staining
30mins o AFB Staining
o KOH Smear
o Recording and Printing of Results 5mins
Blood Bank Section o Machine Preparation
10mins
o Specimen Preparation 45mins
o Blood Cross Matching
o Recording and Printing of Results 5mins
4
Releasing of Results
Routine Exams Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
1600H same day
Send – Out Exams Next day
Special Exams Minimum of one
(1) week
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HEART STATION
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Registration Diagnostic Request
Any of the following:
Mil ID
Dependent’s ID
Civilian Employee’s ID
None */**
5mins
Heart Station Staff
2
PerformProcedure:
Electrocardiogram
None
None
Variable Phlethysmograph
24H Holter Monitor
Treadmill Stress Test Internist Cardiologist 3 Reading&Interpretationof Procedure Test Results 30mins ∆
4 Recording & Filling of Results None 5mins
Heart Station Personnel 5 Releasing of Results Heart Station Result
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
5mins ∆
ENDOSCOPY / COLONOSCOPY
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Registration
Gastro - Intestinal Preparation Diagnostic Request
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
None */**
5mins RN
2 Perform Procedure None
∆ Gastroenterologist
3 Recording& Filling of Results
None
15mins
RN 4 Releasing of Results
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
5mins
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PMRS
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Registration Referral Form
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID Patients’Record (In Patient) Referral (Out Patient)
None */**
5mins PTRP
2 Initial Evaluation
Prescription/Treatment Form
None 15mins
3 Assessment of Patient Data Treatment Initial Evaluation ∆ Medical Officer
Rehab Med
4 Goal Planning/Schedule of Treatment Appointment Slip None 10mins
PTRP
5 Implementation of Treatment Plan None Prescription/Treatment Form 1–1½hrs ∆
6 Documentation or Re-evaluation of Patient (after 10 sessions)
Patient’s Evaluation Form None
5-10mins ∆
7 Aftercare None 15mins ∆
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PHARMACY
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Dispensing of Medicines Prescription Slip
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
None */**
10-15mins RPh
Pharmacy Aide
2 Recording of Dispensed Medicines None
MORGUE
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE 1 Transporting of Cadaver None Death Summary
None
10mins
SHOD/MOD Registrar Personnel 2
Releasing/Endorsement of the body to the nearest kin
Unclaimed Cadaver will be referred to accredited funeral parlor
Medico Legal Cases/undetermined cause of death should be referred to PNP Crime Lab in coordination with the family
Death Certificate
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
ID of Relatives
∆
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MEDICAL TEAM DISPATCH
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Routing of Medical TeamRequest Letter Request
Routing Slip None
None
1-2days unless Red Tab
CO, AGH Chief, Operations/Admin Chief, Medical/Nursing
Svc/FSgt/ Motorpool NCO
2 Issuance of Letter Orders Letter Orders
Approved Letter Request 10-15mins ∆ Chief, Admin
3 Dispatch of Medical Team (With Ambulance if requested) None As Scheduled Operations Personnel
AMBULANCE CONDUCTION – NON EMERGENCY
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Routing of Ambulance Request Letter Request
Routing Slip None
None
1-2days unless Red Tab
CO, AGH Chiefs ofOperations,
Admin, Med/Nursing Svc, F/Sgt, Motorpool NCO
2 Issuance of Letter Orders Letter Orders
Approved Letter Request 10-15mins ∆ Chief, Admin
3 Dispatch of Ambulance None As Scheduled Operations Personnel
AMBULANCE CONDUCTION – EMERGENCY
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE 1 Request for Emergency Ambulance Conduction
None None None
5mins∆ SHOD/MOD NOD, Operations/
Motorpool Personnel 2 Organization of Medical Team
10mins ∆ 3 Dispatch of Ambulance
SUPPORT SERVICES
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ISSUANCE OF BIRTH CERTIFICATE
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Receipt of Patients’ Record Patients’ Record None
None
5mins Registrar Personnel
2 Encoding of Data Patients’ Record Birth Certificate
New Born Data 5-10mins
3 For Signature 5-10mins ∆ Medical Officer Civilian Doctor
4 Issuance of Birth Certificate Birth Certificate
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
5mins Registrar Personnel
ISSUANCE OF DEATH CERTIFICATE
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Receipt of Patients’ Record Patients’ Record Personal Data of the Deceased
None
10mins Registrar Personnel
2 Encoding of Data Patients’ Record Death Certificate
None 20mins ∆
3 For Signature 5-10mins Medical Officer
4 Issuance of Death Certificate Death Certificate
Any of the following:
Mil ID
Dependents’ ID
Civilian Employees’ ID
5mins Registrar Personnel
ISSUANCE OF MEDICAL CERTIFICATE
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Receipt of Request Letter Request None
None
5mins Admin Personnel
2 Verification & Encoding of Records Patients’ Record Medical Certificate
Approved Letter Request by Attending Physician
5-10mins ∆ Registrar Personnel
3 For Signature ∆ Medical Officer
4 Issuance of Medical Certificate Medical Certificate
Any of the following:
Mil ID
Dependents’ ID
5mins Registrar Personnel
ADMINISTRATIVE SERVICES
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Civilian Employees’ ID PHILHEALTH CLAIMS
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Receipt/Checking of Data Patients’ Record Phil Health ID
None
5-10mins Phil Health Personnel
2 ICD Coding of Diseases
Patients’ Record Phil Health Form
None
10-15mins
3 For Signature ∆ Phil Health/Admin
Officer
4 Transmittal to Phil Health Office 30mins – 1hr∆ Phil Health Personnel
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REIMBURSEMENT OF HOSPITALIZATION EXPENSES
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE 1 Receivpt of Letter Request Letter Request None
None
5mins
Admin/Procurement Personnel
2 Checking of Patients’Documents
RHE Form/Checklist
Endorsement Letter from Unit Cmdr
Accomplished Voucher from Unit of Asgmnt
Statement of Accounts / Hospital Bills
Tabulated Summary of Original Official Receipts
Medical Certificate
Certification from Brigade Surgeon/CO, MTF’s
Spot Report / Line of Duty Report
Military ID / Dependents ID
Proof of Certification that military personnel is an active and bonafide member of AFP
ATM and Cellphone Number
20mins∆
3
Encoding of Attachments
Endorsement Letter
Disbursement Voucher
Statement of Accounts Accomplished RHE Folder
30mins∆
4 For Approval/Signature 30mins∆ CO, AGH
5 Submission to OG1, ASCOM 15mins∆ Concerned Personnel
LOGISTICS SERVICE
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FUNDING
STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING
TIME PERSON
RESPONSIBLE
1 Request ofReferral for Funding Endorsement Letter None ∆ Med Svc Personnel
2 Checking of Patient’s Documents
Referral for Funding Form/
Checklist
Endorsement letter from Unit Commander
Quotation/Price Package per treatment/session
Original copy of Medical Certificate
Certification of Unit Medical Officer (Division / Brigade Surgeon)
Spot Report / Line of Duty Report
Xerox of Military ID (back to back), NSO Birth Certificate and Marriage Contract
Bonafide member AFP / Unit Certification
Photocopy of ATM
None
15mins ∆ Admin/Procurement Personnel
3 Encoding of Endorsement Letter
Accomplished Folder for Funding
10mins ∆
4 For Approval/Signature 30mins ∆ CO, AGH
5 Submission toOG1, ASCOM 15mins∆ Procurement
Personnel
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FLOW CHARTS
MEDICAL SERVICE& NURSING SERVICE
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EMERGENCY ROOM SERVICES (Military, Dependents, Authorized Civilians)
EMERGENCY ROOM SERVICES
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EMERGENCY ROOM SERVICES
(Purely Civilians w/Emergency Cases)
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IN - PATIENT SERVICE
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PHARMACY
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OUT - PATIENT SERVICE
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Patient Verification of
Requirements (5mins)
Psychological Examination
(1/2day - 2days) ∆
Psychological
Interview (10-20mins) ∆
Psychotherapy
Interview (30-45mins) ∆
Neurological
Examination (10mins) ∆
Final
Interview (30mins)∆
Referral/further test
if noted to have
Psychopathology
∆
Recording & Filing Releasing of
Results (15mins)∆
NEURO PSYCHIATRIC EXAMINATION
Note:
If the applicant failed to pass the NP Examination, he/she will be re-evaluated. Failure to pass the re-evaluation will
disqualify the applicant and he/she needs to wait for a period of six (6) months for him/her to be allowed to take the said
examination again.
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PME Applicant
Pre-registration (1/2day - 1day) ∆
Registration
Conduct of PME
Phase I • Ophtha
• ENT
• Dental
• Initial GPE
Phase II
• NP (2days) ∆
Phase III
• Lab (Mon-Fri 7-10am) 15mins
• X-ray (5mins)
• ECG (15mins)
• Final GPE (30mins)
Consolidation and
Validation of Results (After 2 - 3days) ∆
Encoding (30mins)
Signature & Concurence
of Medical & Dental Board (∆)
Issuance of
Medical
Certificate -
OACS (∆)
PHYSICAL MEDICAL EXAMINATION
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RADIOLOGY
ANCILLARY/DIAGNOSTIC SERVICES
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BLOOD CHEMISTRY
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HEMATOLOGY
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CLINICAL MICROSCOPY
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MICROBIOLOGY
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SEROLOGY
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HEART STATION
Registration (5mins)
Perform Procedure
• ECG (∆)
• Plethysmograph (∆)
• 24H Holter Monitor (∆)
• Treadmill Stress Test (∆)
Internist/Cardiologist
for Reading (30mins) ∆
Recording & Filing
of Results (5mins)
Releasing of
Results
(5mins) ∆
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Registration
• Gastro Intestinal
Preparation
(5mins)
Perform Procedure
(∆)
Recording & Filing
of Results (15mins)
Releasing of Results (5mins)
ENDOSCOPY
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Registration
(5mins)
Initial Evaluation (15mins)
Assessing of Patient Data
Treatment (∆)
Goal
Planning/Scheduling of
Treatment (10mins)
Implementation of
Treatment Plan (1–1½hrs) ∆
Documentation/
Re-evaluation of Patient (5-10mins) ∆
After Care (15mins) ∆
PMRS
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MORGUE
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SUPPORT SERVICES
Medical Team Dispatch
Ambulance Conduction
Emergency
Non - Emergency
SUPPORT SERVICES
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Routing Medical Team
Request
(1-2days unless Red Tab)
Issuance of Letter Orders
(10-15mins) ∆
Dispatch of Medical
Team
(With Ambulance if
requested) (As Scheduled)
MEDICAL TEAM DISPATCH
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Request for Emergency
Ambulance Conduction
(5mins) ∆
Organization of Medical Team
(10mins) ∆
Dispatch of Ambulance
(10mins) ∆
AMBULANCE CONDUCTION – EMERGENCY
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Routing of Ambulance
Request (1-2days unless Red Tab) ∆
Issuance of Letter Orders
(10-15mins) ∆
Dispatch of Ambulance (As Scheduled)
AMBULANCE CONDUCTION – NON EMERGENCY
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ADMINISTRATIVE SERVICES
Registrar
Issuance of Medical
Certificate
Issuance of Death Certificate
Issuance of Birth Certificate
Philhealth Philhealth Claims
ADMINISTRATIVE SERVICES
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Receipt of
Request (5mins)
Verification &
Encoding of Records (5-10mins) ∆
For Signature ∆
Issuance of Medical
Certificate (5mins)
ISSUANCE OF MEDICAL CERTIFICATE
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Receipt of
Patients' Record (5mins)
Encoding of Data (5-10mins)
For Signature (5-10mins) ∆
Issuance of Death
Certificate (5mins)
ISSUANCE OF BIRTH CERTIFICATE
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Receipt of
Patients' Record (10mins)
Encoding of Data (20mins) ∆
For Signature (5-10mins)
Issuance of Death
Certificate (5mins)
ISSUANCE OF DEATH CERTIFICATE
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Receipt/
Checking
of Data (5-10mins)
ICD Coding of
Diseases (5-10mins)
For Signature (∆)
Trasmittal to
Phil Health
Office (30mins-1hr))
PHILHEALTH CLAIMS
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LOGISTICS SERVICES
Reimbursement of Hospitalization Expenses
Funding
LOGISTICS SERVICES
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Receipt of Letter
Request (5mins)
Checking of Patients'
Documents (20mins) ∆
Encoding of Attachments (30mins) ∆
• Endorsement Letter
• Disbursement Voucher
• Statement of Accounts
For Approval/Signature (30mins) ∆
Submission to OG1,
ASCOM, PA (15mins) ∆
REIMBURSEMENT OF HOSPITALIZATION EXPENSES
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Request
of Referral for
Funding
∆
Checking of Patients'
Documents
(15mins) ∆
Encoding of Endorsement
Letter (10mins) ∆
For Approval/Signature (30mins) ∆
Submision
to OG1, ASCOM, PA (15mins) ∆
FUNDING
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UNIT DIRECTORY
OFFICES OFFICE NUMBER
Philippine Army Trunk Line Number 845-9555
Commanding Officer Local 4600
Deputy, Commander Local 4609
Executive Officer Local 4698
Chief, Medical Service Local 4629
Chief Nursing Service Local 4637
Chief, Administrative Division Local 4601
Chief, Operations Division Local 4603/09154883846
Chief, Logistics Division Local 4644
Sgt Major Local 4603
First Sgt Local 4698
Civilian Supervisor Local 4690
HOTLINES
Emergency Ambulance Conduction Local 4603
Emergency Room Local 4647/4648
Queries/Information/Complaints Local 4650
Email Address agh@army.mil.ph
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FEEDBACK FORM
MESS
H E A D Q U A R T E R S ARMY GENERAL HOSPTIAL, ASCOM, PHIL ARMY
Fort Andres Bonifacio, Makati City
PATIENT SATISFACTION SURVEY (MESS SECTION)
Sapinapahalagahan naming mgapasyente: Para lalongmapagandaangserbisyongospital,
pakisagutansapamamagitanngpaglagayngtseksatamangkahonanginyongpananawsapagkainginihainngospitalparasainyo.
Anomangkomentonainyongipaparating ay inyongmaasahannaito ay
amingtutugunansaabotngamingmakakaya.MaramingSalamat!
Pangalan:
Tirahan:
( ) Mil ( ) Dependent ( ) CE ( ) Ret Mil Pers ( ) Civ ( ) Others
5 VERY GOOD
4 GOOD
3 FAIR
2 POOR
1 VERY POOR
1. Pagbigayngpagkainsatamangoras
2. Magalang at mabaitangnagbibigayngpagkain
3. Tamangpagkainnaangkopsaiyongsakit
4. Tamangdamingpagkain
5. Lasangpagkain
6. Preparasyonngpagkain ( malinisna tray, tama langangpagkalutongpagkain)
7. Sustansiyangpagkain
8. Satispaksyonsapagkainnainihain
MGA IBA PANG KUMENTO SA PAGKAIN:
________________________________________________________________________________________________________________
________________________________________________________________________________________________________________
________________________________________________________________________________________________________________
________________________________________________________________________________________________________________
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OUT PATIENT SERVICE
H E A D Q U A R T E R S
ARMY GENERAL HOSPTIAL, ASCOM, PHIL ARMY Fort Andres Bonifacio, Makati City
PATIENT SATISFACTION SURVEY (OUT-PATIENT SECTION)
We are trying to improve the quality of healthcare we are rendering to our soldiers and their dependents. Please take a few minutes to fill out this survey. You don’t need to give us your names, unless you would like our office to contact you for any concerns. Thank you very much!
Patient Name:
Address/ Phone No:
Instructions: Check the space provided that closely approximates your experience in the Out-Patient Section REGISTRATION PROCESS
VERY GOOD GOOD FAIR
Attitude of staff
Comfort at the waiting area
Waiting time
NURSING CARE
NURSES ATTITUDE TOWARDS YOU VERY GOOD GOOD FAIR
Courtesy
Professionalism
SATISFIED NEITHER DISSATISFIED
Are you satisfied with the information given to you by the nurse?
GOOD AVERAGE POOR
How’s the nursing care at the outpatient section?
PHYSICIAN CARE
VERY GOOD GOOD FAIR
Care you receive from the doctor
Doctors’ instructions on medications and follow-up
Doctors’ advice to avoid illness and healthy lifestyle practices to follow
SATISFIED NEITHER DISSATISFIE
D
Are you satisfied with the doctors’ explanation about your illness?
GOOD AVERAGE POOR
How’s the medical care at the outpatient section?
DIAGNOSTIC SERVICES
VERY GOOD GOOD FAIR
X-ray/Lab technicians’ personal manner/attitude
Comfort during diagnostic procedures
Signs posted at diagnostic areas
Cleanliness of the diagnostic areas
Did you receive your diagnostic results on time? ( ) Yes ( ) No
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PHARMACY SECTION
VERY GOOD GOOD FAIR
Pharmacist personal manner/ attitude
Comfort during waiting period
Are the prescribed medicines available? ( ) Yes ( ) No
Did you receive your medicines on time? ( ) Yes ( ) No
Anyone in AGH staff a stand out? If yes, who and why? ( ) Yes ( ) No
COMMENTS/SUGGESTIONS:
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“Annex A
SCHEDULE OF FEES AND CHARGES
Out-Patient Service 1. Free treatment – persons covered on 1 to 7 (page 8) 2. Cost of medicines plus cost of materials used in ancillary services as
prescribe in Inclosure B, for medical cases and Inclosure C for dental cases. Ancillary procedures in cases of dental patients who are in need of special prosthesis.
a. Persons covered from 8 to 9 (page 8) is minimum charge under
column B of the schedule of charges of Inclosure B or Inlcosure C, as a mended-all others under category of other civilian patients (Nr 10).
Hospitalization
1. Room and Board
a. Persons covered from 1 to 7 is free but subject to other pertinent AFP regulations or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
b. Persons covered from 8 to 9 above is minimum charge under
column B of the schedule of charges of Inclosure B, as a mended or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
c. All others under the category of other civilian patient (10) – full charges under column A of the schedule of charges of Inclosure B, as amended or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
2. Drugs and Medicine
a. Persons covered in number 1 above is free for active AFP military personnel; however, for direct dependents of active military personnel subject to availability of stocks, prioritization and consistency with other pertinent AFP regulation or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
b. Persons covered in number 2 to 7 above is free but subject to availability of stocks, prioritization and consistency with other pertinent AFP
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Regulation or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
c. Persons covered in number 2 to 10 above SHALL PROCURE
THEIR OWN MEDICINES or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable
3. X-ray, Laboratory and Other Diagnostic Procedures.
a. Persons covered in number 1 above is free for active AFP military personnel; however, for direct dependents of active military personnel subject to availability of stocks, prioritization and consistency with other pertinent AFP regulation or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
b. Persons covered in number 2 to 7 above is free but subject to
availability of stocks, prioritization and consistency with other pertinent AFP Regulations or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
c. Persons covered in number 8 to 9 above SHALL ASSUME THE EXPENSES OF THEIR OWN DIAGNOSTIC PROCEDURE and/or charge under column A or column B of the schedule of charges of Inclosure B or Inlcosure C, as amended or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
4. Professional Fees
a. Persons covered in number 1 to 7 are free of charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
b. Persons covered in number 8 to 9 above – minimum charge under column B of the schedule of charges of Inclosure B or Inclosure C, as amended or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
c. All others under the category civilian patients (number 10) – full charges under Column A of the schedule of charges of Inlcosure B or Inclosure C, as amended or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
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5. Operating Room Fees
a. Persons covered in number 1 to 7 above are free of charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
b. Persons covered in number 8 to 9 – minimum charges under column B of the schedule of charges of Inlcosure B, as amended to or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
c. All others under the category of civilian patients (number 10) – full charges under the Column A of the schedule of charges of Inclosure B, as amended or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.
6. Ambulance Service
a. Persons covered in number 1 to 7 above – Free. b. Persons covered in number 8 and 9 above – Minimum charge
under column B of the schedule of charges of Enclosure B, as amended.
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SCHEDULE OF RATES AND CHARGES FOR SERVICES RENDERED TO PATIENT III ARMY GENERAL HOSPITAL
NOTE: Out-patient Department and Miscellaneous Charger – Items shall be based on charges at the different departments. Billing of all procedures of the different departments done of Operating Room will be changed in accordance with price list of the Department of Anaesthesia and Emergency Room.
Column “A” Column “B”
Accommodation 345.00 per day 260.00 per day
Meals 200.00 per day 150.00 per day
FEES FOR WARD OR ROOMS ACCOMMODATION
Single room w/ adjoining toilet & bath 400.00 per day 300.00 per day
MICU 500.00 per day 450.00 per day
SICU 500.00 per day 450.00 per day
IMCU 300.00 per day 225.00 per day
ICU (Pedia Nursery) 250.00 per day 185.00 per day
ADDITIONAL CHARGES FOR USE OF:
Air-condition 80.00 per day 60.00 per day
Refrigerator 60.00 per day 40.00 per day
Television 60.00 per day 60.00 per day
Electric Fan 60.00 per day 40.00 per day
OPERATING ROOM, ANESTHESIA, RECOVERY & EMERGENCY ROOM A. OPERATING ROOM RATES/FEES (Exclusive of Drugs and Supplies)
Minor Surgery 2,000.00 1,500.00
Medium Surgery 3 hrs or less 3,000.00 2,500.00
Medium Surgery 3 hrs or more 500.00 per hour 400.00 per hour
Medium Surgery a) less than 3 hrs 3,500.00 per day 3,000.00 per day
b) more than 3 hrs 500.00 per hour 400.00 per hour
Cardiac Monitor 100.00 per hour 75.00 per hour
Pulse Oximetry 150.00 per hour 100.00 per hour
Caprography 150.00 per hour 100.00 per hour
NIEP 100.00 per hour 75.00 per hour
IBP 150.00 per hour 75.00 per hour
Syringe Pump 120.00 per hour 100.00 per hour
Nitrous Oxide 400.00 per hour 500.00 per hour
Peripheral N Monitor 200.00 per use 150.00 per use
Fluid/Blood Pump 100.00 per use 50.00 per use
C-Arm use 1,500.00 per use 1,200.00 per use
Laparoscopic Set 1,500.00 per use 1,200.00 per use
Arthroscopy Set 1,500.00 per use 1,200.00 per use
Microscope Set 1,500.00 per use 1,200.00 per use
Laparoscopic Set 1,000.00 per use 750.00 per use
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B. USE OF EXTRA LINENS AND DRAPES:
Major Pack 500.00 per use 300.00 per use
Major pack w/o gown 500.00 per use 250.00 per use
Major packs/excision set 500.00 per use 300.00 per use
*Gown 50.00 per use 50.00 per use
Medium Drapes 50.00 per use 50.00 per use
Hand Towels 50.00 per use 50.00 per use
FEE OF/OR OTHER SURGICAL ELECTRICAL EQUIPMENT
*Octrocautery 150.00 per hour 100.00 per hour
LUNG MACHINE (exclusive of drugs, incoming solution supplies)
1,000.00 per hour 750.00 per hour
ANESTHESIA (Exclusive of Drugs and Supplies)
Local Anaesthesia 1,000.00 500.00
*SpinalAnaesthesia 1,500.00 1,000.00
General Anaesthesia 3,000.00 2,000.00
*Epidural Anaesthesia 2,000.00 1,500.00
Combine 3,500.00 3,000.00
EMERGENCY ROOM AND AMBULANCE CHARGES
Accommodation/Medals 500.00 375.00
Minor Set 400.00 per use 300.00 per use
Oxygen Inhalation 100.00 per hr or less 75.00
Cardio scope/Defibrillator 400.00 per hour 75.00
Nebulizer (excluding drugs) 80.00 per use 60.00 per use
Consultation fee 200.00 150.00
Ambulance Svc 1st 5 Km within Metro Manila 1,600.00 800.00
Succeeding Kilometres 100.00 per km 50.00 per km
Post Anaesthesia Care Unit (PACU) Fees
4 hours or less 1,000.00 500.00
4 hours or more 800.00 800.00
Oxygen Inhalation 150.00 per hour 150.00 per hour
Warming Pad 500.00 300.00
Syringe/IV Pump 250.00 250.00
Cardiac Monitor/hour 200.00 150.00
Vital signs monitor/hour 500.00 300.00
Pulse Oximeter/hour 250.00 200.00
Carprograph/hour 250.00 200.00
Blood Pump 250.00 200.00
Blood Warmer 250.00 200.00
Ventilator 24 hours 800.00 600.00
Oxygen for Ventilator 1,000.00 per hour 150.00 per hour
PCA/day 500.00 per day 300.00 per day
Exchange transfusion 500.00 375.00
Circumcision 200.00 150.00
Injection Fee 50.00 20.00
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Use of Nebulizer 50.00 35.00
Thoracentesis 120.00 90.00
Paracentels 120.00 90.00
Phlebotomy 120.00 90.00
Use of Pulse Oximeter 150.00 112.00
Intubation 200.00 150.00
Tracheostomy 200.00 150.00
Use of Infusion Pump 50.00 35.00
Use of Ventilator 500.00 375.00
Blood Transfusion 200.00 150.00
Consultation (Regular Initial)
Out-patient Department (Specialist) Hospital Rate
RADIOLOGY HEAD AND NECK X-RAY
Skull AP, Lateral 400.00 300.00
Skull AP, Lateral Towne’s 445.00 334.00
Mastoids Law’s Townes, Caldwell’s or Schullers 465.00 349.00
Mandible PA and both oblique 405.00 304.00
Temporo-mandibular joints (open, close Mouth) 405.00 304.00
PNS, Water’s only 305.00 229.00
PNS, Caldwell, Waters & Lateral 445.00 334.00
Nasal Bone (R & L lateral Water’s) 445.00 334.00
Optic Foramina (right & left) 445.00 334.00
Internal Auditory Meatus – AP, Townes & Lateral 430.00 323.00
Zygoma – (bilateral) 560.00 420.00
SellaTurica – Townes and Lateral 400.00 300.00
Orbits 445.00 334.00
Foreign Body Localization 335.00 252.00
Soft tissue Neck, lateral view 335.00 252.00
CHEST X-RAY
Children Chest PA and lateral 295.00 222.00
Adult Chest PA only 295.00 222.00
Adult Chest PA and lateral 305.00 229.00
Chest AP – Portable 640.00 480.00
Chest Portable AP/Lateral 745.00 559.00
Lordotic/Oblique View (additional chest) 190.00 143.00
Thoracic cage AP only 355.00 267.00
Thoracic cage AP, both oblique or lateral 635.00 477.00
Cardiac Series both oblique with Barium Adult 940.00 705.00
Cardiac Series – Children or Infant 940.00 705.00
Electrocautery
Dressing
Major (10 pcs 4x4) 200.00 150.00
Medium (5-10 Stitches) 150.00 100.00
Minor 100.00 75.00
Removal Pins 300.00 225.00
Removal of Stitches
Major (10 Stitches) 200.00 150.00
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Medium (5-10 Stitches) 150.00 100.00
Minor (5 Stitches) 100.00 75.00
Incision and drainage 300.00 150.00
Closed reduction
Uncomplicated 500.00 300.00
Otomplicated 1,000.00 500.00
SPECIAL DIAGNOSIS PROCEDURES:
Myslopgraphy 2,000.00 500.00
Brachial arteriography 2,000.00 1,500.00
Femoral arteriography 2,000.00 1,500.00
Arthrography 1,500.00 1,000.00
Sinography 1,000.00 750.00
Diagnostic joint aspiration 300.00 200.00
Bone Marrow puncture 500.00 350.00
Lumbar Puncture 500.00 350.00
SPECIAL THERAPEUTIC PROCEDURES:
Intra-articular infiltration (excluding agent) 300.00 200.00
Nerve block (spine) 500.00 300.00
RECONSTRUCTIVE SURGERY
Electro Surgery 2,500.00 1,875.00
Dhieloplasty 8,000.00 3,750.00
Blephroplasty 8,000.00 6,000.00
Revision of Scar 3,000.00 2,250.00
Palotoplasty 8,000.00 6,000.00
Skin Grafting 3,000.00 2,250.00
Reference:
Circular Nr 1, GHQ dtd 20 January 2004 “Medical/Dental Attendance and Maximum Hospitalization of AFP Health Facilities”
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“Annex B”
SPECIALTY CLINIC SCHEDULE
SPECIALTY ROOM DAY TIME
Anatomic & Clinical Pathology
Laboratory (2ndFloor)
Thursday 1:00 - 4:00pm
Cardiology Heart Station
(1st Floor)
Wednesday 12:00 - 3:00pm
Thursday 1:00 - 4:00pm
Diabetes Specialty Clinic
(1stFloor) Monday 8:00 - 11:00am
ENT ENT OPS (1st Floor)
Monday 9:00 - 11:00am
Gastroenterology Operating Room
(2nd Floor) Wednesday 9:00 - 11:00am
Friday 9:00 - 11:00am
Hypertension Specialty Clinic
(1st Floor) Friday 8:00 - 11:00am
Ophthalmology ENT OPS (1st Floor)
Wednesday 9:00 - 11:00am
Orthopedic Fracture Clinic
(4th Floor) Monday 8:00 - 11:00am
Radiology Radiology (2nd Floor)
Wednesday 8:00 - 11:00am
Rehabilitation Medicine
PMRS (2nd Floor)
Monday 8:00 - 11:00am
Surgery OPS Surgery Rm
(1st Floor) Wednesday 8:00 - 11:00am
Urology Urology Clinic
(3rd Floor) Tuesday 1:00 - 4:00pm
Wednesday 7:00 - 10:00am
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ARMY GENERAL HOSPITAL STAFF
COL FELIX T TERENCIO (MC) PA (GSC)
Acting Commanding Officer
LTC ROSLYN B ILARDE (MAC) PA
Executive Officer
COL JULIET A SABOCO NC (GSC)
Chief, Nursing Service
LTC DANILO M REDONDO (MAC) PA
Chief, Medical Service
1LT RODELYN MAY A GONZALES (MAC) PA
Acting Chief, Admin Service & Personnel (S1)
MAJ ROGER AL-RAHIM L LINZAG (MAC) PA
C, Intelligence (S2) & C, Operations (S3)
CPT VILMA M DEQUITO (QMS) PA
C, Logistics (S4)
CPT MARIA JESICA S LEVISTE (QMS) PA
C, MFO
SMS ARMI C MASARAP (SC) PA
Sergeant Major
MSg Efren O Peñafiel (MS) PA
First Sergeant
Ms Apple Eve R De Guilo
Civilian Supervisor
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ARMY GENERAL HOSPITAL ARMY SUPPORT COMMAND, PHILIPPINE ARMY
Fort Bonifacio, Metro Manila Phone Number: (02) 845-9555 (Loc: 4603)
Hotline Number: 09154883846 Fax Number: (4603) E-Mail Addresses: agh@army.mil.ph
aghoperations@gmail.com agh_a@yahoo.com