CITIZEN’S CHARTER Governance Conditions... · 2018-08-22 · By 2028, a world-class Army that is...

By 2028, a world-class Army that is a source of national pride.

Honor.Patriotism.Duty

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ARMY GENERAL HOSPITAL “PHIC Accredited Health Care Provider”

Fort Andres Bonifacio, Metro Manila

CITIZEN’S CHARTER

(In compliance with Republic Act 11032 or the Ease of Doing Business and

Efficient Government Service Delivery Act of 2018 passed in order to promote integrity, accountability, proper management of public affairs and public

property as well as to establish effective practices, aimed at efficient trurnaround of the deilvery of gocrenment services and the prevention of graft

and corrupton in government)



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TABLE OF CONTENTS

Foreword--------------------------------------------------------------------------------------- 4

Vision and Mandate----------------------------------------------------------------------- 5 Performance Pledge----------------------------------------------------------------------- 6

Frontline Services---------------------------------------------------------------------------- 7

NUMBER FRONTLINE SERVICES

A. EMERGENCY ROOM SERVICE

B. IN – PATIENT SERVICE 1. Surgery 1 (General Surgery) 2. Surgery 2 (Ophthalmology/Ear Nose Throat) 3. Medicine 1 (Cardiology) 4. Medicine 2 (Infectious) 5. Dependent’s Ward 6. Orthopedic Ward 7. Obstetrics & Gynecology Ward 8. Intensive Care Unit 9. Operating Room

C. OUT – PATIENT SERVICE 10. Adult Medicine 11. Pediatric Clinic 12. Surgery 13. Obstetrics & Gynecology Clinic 14. Ear Nose Throat&Ophthalmology 15. Neuro - Psychiatry 16. Physical Medical Examination

Specialty Clinics 17. Hypertension Clinic 18. Diabetic Clinic 19. Fracture Clinic 20. Dermatology Clinic 21. Hematology Clinic 22. Urology Clinic 23. Gastro – IntestinalClinic 24. TB DOTS Clinic

D. ANCILLARY SERVICE 25. X – Ray 26. Ultrasound 27. Laboratory 28. Heart Station



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29. Endoscopy 30. Physical Medical Rehabilitation Service (PMRS) 31. Pharmacy 32. Morgue

E. SUPPORT SERVICE

33. Medical Team Dispatch 34. Ambulance Conduction – Emergency 35. Ambulance Conduction – None Emergency

F. ADMINISTRATIVE SERVICE 36. Issuance of Medical, Death, Birth Certificate 37. Phil Health Claims

G. LOGISTIC SERVICE 38. Reimbursement of Hospitalization Expenses 39. Funding

Unit Directory-------------------------------------------------------------------------------- 62 Feedback Form----------------------------------------------------------------------------- 63 Annex A---------------------------------------------------------------------------------------- 66 Annex B---------------------------------------------------------------------------------------- 73



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FOREWORD

The Army General Hospital (AGH) operates on a Two Hundred

(200) bed capacity general hospital with a Level 1 service capability duly

licensed and accredited by Department of Health (DOH) and Philippine

Health Insurance Corporation Incorporated (PHIC). AGH is under the

supervision of Army Support Command (ASCOM), Philippine Army.

As a premier general hospital of the Philippine Army which caters to the Medical

needs of this elite organization of the Armed Forces of the Philippines, Army General

Hospital offers the following services:

Operates major fields of clinical services in Medicine, Surgery,

Obstetrics – Gynecology, and Pediatrics

Provides services in other Specialties: Orthopedics, Urology,

Ophthalmology, Head and Neck Surgery, Anaesthesiology, Neuro –

Psychiatry, and Physical & Rehabilitation Medicine

Provides Ambulatory Service such as Out – Patient Care, Physical

Medical Examination (PME), Family Planning, Immunization, and

Specialty Clinics such as Hypertension Clinic, Diabetic Clinic,

Fracture Clinic, Dermatology Clinic, Hematology Clinic, Urology

Clinic, Gastro – Intestinal Clinic, and TB DOTS Clinic

Provided Ancillary Clinic Service: Pharmacy, X – Ray, Ultrasound,

Endoscopy, Laboratory, ECG, Treadmill, Stress Test, Holter

Monitor, Central Supply Room, Dietary Service, Medical Records,

and Ambulance Service

Conducts In – House Training to: Medical Allied Medical and

Paramedical personnel.

FELIX T TERENCIO Colonel (MC) PA (GSC) Acting Commanding Officer



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VISION

By 2028: A level 2 general hospital of the Philippine Army with selective sub-specialties

MANDATE

To deliver quality healthcare services to military personnel in active service, their dependents, CAA, survivors and authorized civilians of the Philippine Army.



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PERFORMANCE PLEDGE

We, the officers, enlisted personnel, and civilian employeesofArmy General

Hospital, Army Support Command, Philippine Army, swear to serve with utmost:

C – Commitment, Compassion;

A – Advocates of a Healthy Lifestyle;

R – Respect;

E– Efficiency in the Delivery of Health Services

Army General Hospital, a healthcare facility that cares, so help us God!



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FRONTLINE SERVICES

Emergency Room Service o In – Patient Service o Surgery 1 (General Surgery) o Surgery 2 (Ophtha/Ear Nose Throat) o Medicine 1 (Cardiology/Nephrology/Gastroenterology) o Medicine 2 (Infectious) o Dependents’ Ward o Orthopedic Ward o Obstetrics – Gynecology Ward o Operating Room

Out – Patient Service o Adult Medicine o Pediatrics o Surgery o Obstetrics – Gynecology o Ophthalmology & Ear Nose Throat o Neuro-Psychiatry o Physical Medical Examination o Specialty Clinic

Hypertension Clinic Diabetic Clinic Fracture Clinic Dermatology Clinic Hematology Clinic Urology Clinic Gastro Intestinal Clinic TB DOTS Clinic

Ancillary/Diagnostic Service o X – Ray o Ultrasound o Laboratory o Heart Station o Endoscopy/Colonoscopy o Physical Medical Rehabilitation Service (PMRS) o Pharmacy o Morgue

Support Service o Medical Team Dispatch o Ambulance Conduction (Emergency) o Ambulance Conduction (None Emergency)

Administrative Service o Issuance of Medical Certificate o Issuance of Death Certificate o Issuance of Birth Certificate o Phil Health Claims

Logistics Service o Reimbursement of Hospitalization Expenses (RHE)

o Funding



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WHO CAN BE TREATED?

(Para 6 Circular Nr 1, GHQ dtd 20 January 2004 “Medical/Dental Attendance

and Maximum Hospitalization at AFP Health Facilities”)

a. Military Personnel in the Active Service and their Direct Dependents. b. Members of the Citizens Armed Forces Geographical Units Active

Auxiliary (CAA) for injuries and sickness incurred in line of duty. c. Probationary Officers of the AFP; AFP Cadets/Cadettes (PMA, OCS,

PAF Flying School; ROTC Cadets/Cadettes on Summer Camp Training), Candidate Soldiers while undergoing Military Training, and Reservist on Annual Active Duty Training (AADT)/Assembly or Mobilization Test.

d. Persons in Military Custody or Confinement. e. Informers, Guides and Civilian Volunteers while actually working with

AFP. For purposes of this Circular, members of the Civilian Volunteer Organizations (CVOs) shall be considered civilian volunteers

f. Civilian Employees of the Office of the Secretary of National Defense

and AFP g. Surviving Spouse and their Direct Dependents. h. Veterans - as determined by the Secretary of National Defense. i. PNP Personnel who sustained injuries while supporting AFP personnel

during Counter – Insurgency (COIN) Operations. j. Other Civilian Patients whose treatment or admission in AFP Medical

and Dental Facilities/Clinics are authorized or directed by the Commander-in-Chief, AFP, Secretary of National Defense, or the Chief of Staff, AFP; and patient whose illnesses are exceptional educational value to the Medical/Dental profession as determined by TSG, AFP/TCDS, AFP. NOTE:

The term Direct Dependent of Military Personnel in the Active Servicerefers to the legal dependents of military personnel in active service who are the:

Legitimate Spouse,

Unmarried and Unemployed legitimate, legitimated, illegitimate, acknowledged children as appearing in the birth certificate; legally adopted below twenty – one(21) years of age and;



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Children who are twenty – one(21) years old or above but suffering from congenital disability, either physical or mental, or any disability acquired that renders them totally dependent upon their parents who are military personnel in the active service for support/living;

Parents of a Single Military Personnel in the Active Service/Parents who are sixty (60) years old or above of Married Military Personnel in the Active Service who are solely dependent on them for support/living.

ORDER OF PRIORITY: I. Emergency Patient II. In-Patient III. Out-Patient

Active Army Personnel

Direct Dependents of Active Army Personnel

Authorized Civilians

Retired Army Personnel



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STEP BY STEP PROCEDURES LEGEND:

SHOD - Senior House Officer on Duty (Military)

MOD - Medical Officer on Duty (Military) NOD - Nurse Officer on Duty (Military) AOD - Administrative Officer on Duty (Military) RN - Registered Nurse RM - Registered Midwife RMT - Registered Medical Technologist RRT - Registered Radiologic Technologist PTRP - Physical Therapist of the Republic of the Philippines RPh - Registered Pharmacist * - Civilian Patients – Replacement of medicines and medical supplies ** - Civilian Patients – Refer to Billing Section for payment of diagnostic procedures *** - With Special Release ∆ - Variable

REMINDER:

Processing time starts from the moment you are served.



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EMERGENCY ROOM SERVICE

STEP ACTIVITIES FORM DOCUMENTARY REQUIREMENT FEES PROCESSING

TIME PERSON

RESPONSIBLE

1 Registration & Taking of Vital Signs ER Sheet

Patients’ Record

Any of the following:

Mil ID & Sick Call Slip

Dependents’ ID

Civilian Employees’ ID

None 5mins RN/RM/NA

2

Assessment/Triaging For mass casualty, patients are classified

according to the severity of the case: RED – Immediate YELLOW – Delayed GREEN – Minimally injured Patients BLACK – Dead or Expectant

ER Sheet Patients’ Record

Diagnostic Request

None

None */**

10-15mins SHOD/ MOD

RM/RN

3 Consultation/ Treatment/Observation ERSheet

Patients’ Record Physical Assessment Form

30-40mins∆ maximum of 24hrs

stay

SHOD/MOD RN/RM/NA

4

Disposition

Discharge Prescription Slip

10-15mins

SHOD/MOD RN/RM/NA Wardman

Referral ER Sheet Patients’ Record

Physical Assessment Form Referral Slip

Evacuation Tag Waiver Sheet

10-15mins

Evacuation o AFPMC (Military) o Hospital of Choice (Civilians)

10-15mins

Admission o Military, Dependents, o Civilian Employees o Civilians

Clinical Cover Sheet Doctors’ Order

Physical Assessment Form IVF Form

Consent Form

Approved Authorization Slip by CO for civilians

20-30mins

Home Against Medical Advice Waiver Sheet 5-10mins

EMERGENCY ROOM SERVICE



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MEDICINE/SURGERY/OB – GYN/ORTHO/DEPENDENTS’ WARD


TIME PERSON

RESPONSIBLE

1 Admission from ER

Patients’ Record

Doctors’ Order

Vital Signs Sheet

I&O Sheet

Medication Sheet

Diagnostic Request

Any of the following


Dependents’ ID


Approved Authorization Slip by CO, AGH for civilians

None */**

30-40mins ∆ SHOD/MOD

RN/RM

2 Securing Prescribed Medications Prescription Slip Completely filled-up & duly signed

by SHOD/MOD

5-10mins ∆ RN/RM/NA Wardman

3 Diagnostic Procedures Diagnostic Request 10-20mins ∆ RN/RM/NA RMT/RRT

4 Interpretation of Diagnostic Results Diagnostic Result None

5-10mins ∆ SHOD/MOD

RN

5 Treatment Medication Card RN

6 Preparation of Patients for OR

OR Request Pre-Anes Notes Pre-Op Checklist

Green Form (Blood Transfusion) Patients’ Record

CP clearance (45 y/o and above), Consent for Procedure

Accomplished Pre-Op Checklist 15mins ∆

SHOD/MOD Anesthesiologist

RN/RM/NA Wardman

7 Discharge

Phil Health Form Survey Form

May Go HomeInstruction Prescription Slip

Referral Slip

Discharge Order 20-30mins ∆ SHOD/MOD

RN Registrar Personnel

IN – PATIENT SERVICE



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PHARMACY


TIME PERSON

RESPONSIBLE

1 Request from Wards

Prescription Slip None None */**

5mins RPh Pharmacy Aide 2 Issuance of Medicines 20mins

3 Receipt of Medicines 15mins RN/NA

Wardman



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ADULT MEDICINE/ OB-GYN/PEDIATRIC


TIME PERSON

RESPONSIBLE

1

Records/Information Section

ID Verification

Issuance of Patients’ Records

Vital Signs

Patients’ Record



Dependents’ ID


None */**

10mins NA

2 Consultation

None

∆ Medical Officer Civilian Consultant 3 Referral to other Specialties Referral slip 10mins

4

Treatment

Nebulization

Patient’s Record

45mins

RN/ RM/ NA Immunization (e.g. BCG, DPT, HEP B, Measles, MMR, OPV)

5mins

Injection (e.g. TT, ATS) 5mins

Diagnostic Request Diagnostic Request 10mins RMT/RRT/ECG Tech

5 Disposition None Patients’ Record

Diagnostic Results 10mins

Medical Officer Civilian Doctor

6 Issuance of Medicines Prescription Slip


Mil ID

Dependents’ ID


10mins RPh

Pharmacy Aide

OUT – PATIENT SERVICE



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SPECIALTY CLINIC


TIME PERSON

RESPONSIBLE

1


ID Verification

Issuance of Patients’Record

Vital Signs

Patients’ Record



Dependents’ ID


None */**

10mins NA

2

Consultation:

Hypertension Clinic

None Variable Medical Officer

Civilian Consultant

Diabetes Clinic

Fracture Clinic

Dermatology Clinic

Hematology Clinic

Urology Clinic

Gastro – IntestinalClinic

TB DOTS Clinic

3 Disposition Diagnostic Results 10mins Medical Officer

Civilian Consultant

4

Issuance of Medicines

Pharmacy

TB DOTS Clinic

Prescription Slip


Mil ID

Dependents’ ID


10-20mins RPh

Pharmacy Aide RN



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SURGERY / OPHTHA / ENT


TIME PERSON

RESPONSIBLE

1


ID Verification

Issuance of Patients’Record

Vital Signs

Patients’ Record



Dependents’ ID


Approved Authorization Slip by CO, AGH for civilians

None */**

20mins

NA

2 Consultation/Eye Refraction

Patients’ Record Consent for Procedure

Referral Slip Diagnostic Results

None

20mins∆ Medical Officer Surgeon 3 Referral to other Specialties

∆ 4 Minor Surgery

Medical Officer Surgeon

RN

6 Disposition 20mins Medical Officer

Surgeon

7 Issuance of Medicines Prescription Slip


Mil ID

Dependents’ ID


10mins RPh

Pharmacy Aide



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NEURO PSYCHIATRIC EXAMINATION


TIME PERSON

RESPONSIBLE

1 Verification of Requirements Letter Request from Unit Approved Letter Request

by CO, AGH

None ***

5mins

Psychologist 2 Psychological Examinations Test Materials

SOI Long Brown Envelop

2x2 ID picture Pencil

Half day to two days ∆

3 Psychological Interview (Initial)

Test Results

None

10-20mins ∆

Psychotherapy (as advised byPsychiatrist) 30-45mins ∆

4 Neurological Examination 10mins ∆

Psychiatrist 5 Final Interview 30mins ∆

6 Referral/Further test if noted to have Psychopathology Test Results

Referral Form ∆

7 Recording & Filing of NP Result Test Results 15mins

Psychologist 8 Releasing of Result NP Clearance


Mil ID

Dependents’ ID


15mins ∆



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PHYSICAL MEDICAL EXAMINATION


TIME PERSON

RESPONSIBLE

1 Pre-registration Letter Request from Unit None

None ***

Half day – 1day ∆

Admin Officer Ex-O

2 Registration

Checklist 163-A Red Form


Mil ID

Dependents’ ID


Government Issued ID (civilians)

Approved Letter Request

2x2 ID Picture (4copies)

5mins PME Section Staff

3

Conduct of PME: Phase I

Ophthalmology

None

15mins

Medical Officer Section Personnel

ENT 5mins

Dental 20mins

Initial GPE 20mins

Phase II

NP 2days

Phase III

Laboratory (Mon-Fri 7-10am) 15mins

X-ray 15mins

ECG 15mins

Final GPE 30mins

4 Consolidation & Validation of Results Checklist

163-A Red Form Diagnostic Results

After 2-3 days PME Section Staff

5 Encoding of Results 30mins

6 Signature & Concurrence of Results by the Medical Board Members. ∆

PME Section Staff Medical Board Members

7 Issuance of Medical Certificate Medical Certificate Accomplished 163-A Red Form Army Chief Surgeon



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X – RAY


TIME PERSON

RESPONSIBLE

1 Registration& Scheduling

Bowel Preparation for Special Procedure X-ray Request


Mil ID

Dependents’ ID


None */**

5mins RRT

2 Perform X-ray Procedure

None ∆

3 Reading& Interpretation of X-ray Films Radiologist

4 Recording & Filing of Results

X-ray Result

5mins

RRT 5 Releasing of Results


Mil ID

Dependents’ ID


2working days ∆

ANCILLARY/DIAGNOSTIC SERVICE



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ULTRASOUND


TIME PERSON

RESPONSIBLE

1 Registration & Scheduling

Gastro Intestinal Preparation Ultrasound Request


Mil ID

Dependents’ ID


None */**

5mins RRT

2 Perform Scan

None ∆

Radiologist RRT

3 Reading& Interpretation of Image Radiologist

4 Recording & Filing of Results

Ultrasound Result

5mins

RRT 5 Releasing of Results


Mil ID

Dependents’ ID


2working days ∆



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CLINICAL LABORATORY


TIME PERSON

RESPONSIBLE

1 Registration& Scheduling of Patients

Laboratory Request


Mil ID

Dependents’ ID


None */**

3-5mins

RMT

2

Specimen Collection

Blood Extraction

Semen Collection Specimen Submission

Stool Collection

Urine Collection

None

10-15mins

5mins

3

Processing of Specimen

Hematology Section o Machine & Specimen Preparation

None

50mins

CBC 10mins

Blood Typing 5mins

Clotting/Bleeding Time 5-10mins

Peripheral Blood Smear 20mins

o Recording and Printing of Results 2mins

Clinical Chemistry Section o Machine Preparation

50mins

Specimen Preparation 45mins

Fasting Blood Sugar

15mins

BUN

Creatinine

BUA

Total Cholesterol

Triglyceride

HDL, LDL 20mins

ALT 15mins

AST




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3

Clinical Microscopy Section o Specimen Preparation

None

None

None */**

5mins

RMT

Urinalysis 8mins

Pregnancy Test 10mins

Fecalysis 8mins

Fecal Occult Blood Test (FOBT) 10mins

Seminalysis 3hrs


Bacteriology Section o MachinePreparation

10mins

o Specimen Preparation 3mins

o Specimen Fixation

o Gram Staining

30mins o AFB Staining

o KOH Smear


Blood Bank Section o Machine Preparation

10mins

o Specimen Preparation 45mins

o Blood Cross Matching


4

Releasing of Results

Routine Exams Any of the following:

Mil ID

Dependents’ ID


1600H same day

Send – Out Exams Next day

Special Exams Minimum of one

(1) week



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HEART STATION


TIME PERSON

RESPONSIBLE

1 Registration Diagnostic Request


Mil ID

Dependent’s ID

Civilian Employee’s ID

None */**

5mins

Heart Station Staff

2

PerformProcedure:

Electrocardiogram

None

None

Variable Phlethysmograph

24H Holter Monitor

Treadmill Stress Test Internist Cardiologist 3 Reading&Interpretationof Procedure Test Results 30mins ∆

4 Recording & Filling of Results None 5mins

Heart Station Personnel 5 Releasing of Results Heart Station Result


Mil ID

Dependents’ ID


5mins ∆

ENDOSCOPY / COLONOSCOPY


TIME PERSON

RESPONSIBLE

1 Registration

Gastro - Intestinal Preparation Diagnostic Request


Mil ID

Dependents’ ID


None */**

5mins RN

2 Perform Procedure None

∆ Gastroenterologist

3 Recording& Filling of Results

None

15mins

RN 4 Releasing of Results


Mil ID

Dependents’ ID


5mins



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PMRS


TIME PERSON

RESPONSIBLE

1 Registration Referral Form


Mil ID

Dependents’ ID

Civilian Employees’ ID Patients’Record (In Patient) Referral (Out Patient)

None */**

5mins PTRP

2 Initial Evaluation

Prescription/Treatment Form

None 15mins

3 Assessment of Patient Data Treatment Initial Evaluation ∆ Medical Officer

Rehab Med

4 Goal Planning/Schedule of Treatment Appointment Slip None 10mins

PTRP

5 Implementation of Treatment Plan None Prescription/Treatment Form 1–1½hrs ∆

6 Documentation or Re-evaluation of Patient (after 10 sessions)

Patient’s Evaluation Form None

5-10mins ∆

7 Aftercare None 15mins ∆



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PHARMACY


TIME PERSON

RESPONSIBLE

1 Dispensing of Medicines Prescription Slip


Mil ID

Dependents’ ID


None */**

10-15mins RPh

Pharmacy Aide

2 Recording of Dispensed Medicines None

MORGUE


TIME PERSON

RESPONSIBLE 1 Transporting of Cadaver None Death Summary

None

10mins

SHOD/MOD Registrar Personnel 2

Releasing/Endorsement of the body to the nearest kin

Unclaimed Cadaver will be referred to accredited funeral parlor

Medico Legal Cases/undetermined cause of death should be referred to PNP Crime Lab in coordination with the family

Death Certificate


Mil ID

Dependents’ ID


ID of Relatives

∆



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MEDICAL TEAM DISPATCH


TIME PERSON

RESPONSIBLE

1 Routing of Medical TeamRequest Letter Request

Routing Slip None

None

1-2days unless Red Tab

CO, AGH Chief, Operations/Admin Chief, Medical/Nursing

Svc/FSgt/ Motorpool NCO

2 Issuance of Letter Orders Letter Orders

Approved Letter Request 10-15mins ∆ Chief, Admin

3 Dispatch of Medical Team (With Ambulance if requested) None As Scheduled Operations Personnel

AMBULANCE CONDUCTION – NON EMERGENCY


TIME PERSON

RESPONSIBLE

1 Routing of Ambulance Request Letter Request

Routing Slip None

None

1-2days unless Red Tab

CO, AGH Chiefs ofOperations,

Admin, Med/Nursing Svc, F/Sgt, Motorpool NCO

2 Issuance of Letter Orders Letter Orders

Approved Letter Request 10-15mins ∆ Chief, Admin

3 Dispatch of Ambulance None As Scheduled Operations Personnel

AMBULANCE CONDUCTION – EMERGENCY


TIME PERSON

RESPONSIBLE 1 Request for Emergency Ambulance Conduction

None None None

5mins∆ SHOD/MOD NOD, Operations/

Motorpool Personnel 2 Organization of Medical Team

10mins ∆ 3 Dispatch of Ambulance

SUPPORT SERVICES



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ISSUANCE OF BIRTH CERTIFICATE


TIME PERSON

RESPONSIBLE

1 Receipt of Patients’ Record Patients’ Record None

None

5mins Registrar Personnel

2 Encoding of Data Patients’ Record Birth Certificate

New Born Data 5-10mins

3 For Signature 5-10mins ∆ Medical Officer Civilian Doctor

4 Issuance of Birth Certificate Birth Certificate


Mil ID

Dependents’ ID



ISSUANCE OF DEATH CERTIFICATE


TIME PERSON

RESPONSIBLE

1 Receipt of Patients’ Record Patients’ Record Personal Data of the Deceased

None


2 Encoding of Data Patients’ Record Death Certificate

None 20mins ∆

3 For Signature 5-10mins Medical Officer

4 Issuance of Death Certificate Death Certificate


Mil ID

Dependents’ ID



ISSUANCE OF MEDICAL CERTIFICATE


TIME PERSON

RESPONSIBLE

1 Receipt of Request Letter Request None

None

5mins Admin Personnel

2 Verification & Encoding of Records Patients’ Record Medical Certificate

Approved Letter Request by Attending Physician

5-10mins ∆ Registrar Personnel

3 For Signature ∆ Medical Officer

4 Issuance of Medical Certificate Medical Certificate


Mil ID

Dependents’ ID


ADMINISTRATIVE SERVICES



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Civilian Employees’ ID PHILHEALTH CLAIMS


TIME PERSON

RESPONSIBLE

1 Receipt/Checking of Data Patients’ Record Phil Health ID

None

5-10mins Phil Health Personnel

2 ICD Coding of Diseases

Patients’ Record Phil Health Form

None

10-15mins

3 For Signature ∆ Phil Health/Admin

Officer

4 Transmittal to Phil Health Office 30mins – 1hr∆ Phil Health Personnel



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REIMBURSEMENT OF HOSPITALIZATION EXPENSES


TIME PERSON

RESPONSIBLE 1 Receivpt of Letter Request Letter Request None

None

5mins

Admin/Procurement Personnel

2 Checking of Patients’Documents

RHE Form/Checklist

Endorsement Letter from Unit Cmdr

Accomplished Voucher from Unit of Asgmnt

Statement of Accounts / Hospital Bills

Tabulated Summary of Original Official Receipts

Medical Certificate

Certification from Brigade Surgeon/CO, MTF’s

Spot Report / Line of Duty Report

Military ID / Dependents ID

Proof of Certification that military personnel is an active and bonafide member of AFP

ATM and Cellphone Number

20mins∆

3

Encoding of Attachments

Endorsement Letter

Disbursement Voucher

Statement of Accounts Accomplished RHE Folder

30mins∆

4 For Approval/Signature 30mins∆ CO, AGH

5 Submission to OG1, ASCOM 15mins∆ Concerned Personnel

LOGISTICS SERVICE



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FUNDING


TIME PERSON

RESPONSIBLE

1 Request ofReferral for Funding Endorsement Letter None ∆ Med Svc Personnel

2 Checking of Patient’s Documents

Referral for Funding Form/

Checklist

Endorsement letter from Unit Commander

Quotation/Price Package per treatment/session

Original copy of Medical Certificate

Certification of Unit Medical Officer (Division / Brigade Surgeon)

Spot Report / Line of Duty Report

Xerox of Military ID (back to back), NSO Birth Certificate and Marriage Contract

Bonafide member AFP / Unit Certification

Photocopy of ATM

None

15mins ∆ Admin/Procurement Personnel

3 Encoding of Endorsement Letter

Accomplished Folder for Funding

10mins ∆

4 For Approval/Signature 30mins ∆ CO, AGH

5 Submission toOG1, ASCOM 15mins∆ Procurement

Personnel



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FLOW CHARTS

MEDICAL SERVICE& NURSING SERVICE



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EMERGENCY ROOM SERVICES (Military, Dependents, Authorized Civilians)

EMERGENCY ROOM SERVICES



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EMERGENCY ROOM SERVICES

(Purely Civilians w/Emergency Cases)



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IN - PATIENT SERVICE



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PHARMACY



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OUT - PATIENT SERVICE



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Patient Verification of

Requirements (5mins)

Psychological Examination

(1/2day - 2days) ∆

Psychological

Interview (10-20mins) ∆

Psychotherapy

Interview (30-45mins) ∆

Neurological

Examination (10mins) ∆

Final

Interview (30mins)∆

Referral/further test

if noted to have

Psychopathology

∆

Recording & Filing Releasing of

Results (15mins)∆

NEURO PSYCHIATRIC EXAMINATION

Note:

If the applicant failed to pass the NP Examination, he/she will be re-evaluated. Failure to pass the re-evaluation will

disqualify the applicant and he/she needs to wait for a period of six (6) months for him/her to be allowed to take the said

examination again.



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PME Applicant

Pre-registration (1/2day - 1day) ∆

Registration

Conduct of PME

Phase I • Ophtha

• ENT

• Dental

• Initial GPE

Phase II

• NP (2days) ∆

Phase III

• Lab (Mon-Fri 7-10am) 15mins

• X-ray (5mins)

• ECG (15mins)

• Final GPE (30mins)

Consolidation and

Validation of Results (After 2 - 3days) ∆

Encoding (30mins)

Signature & Concurence

of Medical & Dental Board (∆)

Issuance of

Medical

Certificate -

OACS (∆)

PHYSICAL MEDICAL EXAMINATION



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RADIOLOGY

ANCILLARY/DIAGNOSTIC SERVICES



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BLOOD CHEMISTRY



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HEMATOLOGY



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CLINICAL MICROSCOPY



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MICROBIOLOGY



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SEROLOGY



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HEART STATION

Registration (5mins)

Perform Procedure

• ECG (∆)

• Plethysmograph (∆)

• 24H Holter Monitor (∆)

• Treadmill Stress Test (∆)

Internist/Cardiologist

for Reading (30mins) ∆

Recording & Filing

of Results (5mins)

Releasing of

Results

(5mins) ∆



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Registration

• Gastro Intestinal

Preparation

(5mins)

Perform Procedure

(∆)

Recording & Filing

of Results (15mins)

Releasing of Results (5mins)

ENDOSCOPY



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Registration

(5mins)

Initial Evaluation (15mins)

Assessing of Patient Data

Treatment (∆)

Goal

Planning/Scheduling of

Treatment (10mins)

Implementation of

Treatment Plan (1–1½hrs) ∆

Documentation/

Re-evaluation of Patient (5-10mins) ∆

After Care (15mins) ∆

PMRS



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MORGUE



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SUPPORT SERVICES

Medical Team Dispatch

Ambulance Conduction

Emergency

Non - Emergency

SUPPORT SERVICES



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Routing Medical Team

Request

(1-2days unless Red Tab)

Issuance of Letter Orders

(10-15mins) ∆

Dispatch of Medical

Team

(With Ambulance if

requested) (As Scheduled)

MEDICAL TEAM DISPATCH



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Request for Emergency

Ambulance Conduction

(5mins) ∆

Organization of Medical Team

(10mins) ∆

Dispatch of Ambulance

(10mins) ∆

AMBULANCE CONDUCTION – EMERGENCY



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Routing of Ambulance

Request (1-2days unless Red Tab) ∆

Issuance of Letter Orders

(10-15mins) ∆

Dispatch of Ambulance (As Scheduled)

AMBULANCE CONDUCTION – NON EMERGENCY



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Registrar

Issuance of Medical

Certificate

Issuance of Death Certificate

Issuance of Birth Certificate

Philhealth Philhealth Claims




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Receipt of

Request (5mins)

Verification &

Encoding of Records (5-10mins) ∆

For Signature ∆

Issuance of Medical

Certificate (5mins)

ISSUANCE OF MEDICAL CERTIFICATE



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Receipt of

Patients' Record (5mins)

Encoding of Data (5-10mins)

For Signature (5-10mins) ∆

Issuance of Death

Certificate (5mins)

ISSUANCE OF BIRTH CERTIFICATE



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Receipt of

Patients' Record (10mins)

Encoding of Data (20mins) ∆

For Signature (5-10mins)

Issuance of Death

Certificate (5mins)

ISSUANCE OF DEATH CERTIFICATE



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Receipt/

Checking

of Data (5-10mins)

ICD Coding of

Diseases (5-10mins)

For Signature (∆)

Trasmittal to

Phil Health

Office (30mins-1hr))

PHILHEALTH CLAIMS



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LOGISTICS SERVICES

Reimbursement of Hospitalization Expenses

Funding

LOGISTICS SERVICES



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Receipt of Letter

Request (5mins)

Checking of Patients'

Documents (20mins) ∆

Encoding of Attachments (30mins) ∆

• Endorsement Letter

• Disbursement Voucher

• Statement of Accounts

For Approval/Signature (30mins) ∆

Submission to OG1,

ASCOM, PA (15mins) ∆

REIMBURSEMENT OF HOSPITALIZATION EXPENSES



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Request

of Referral for

Funding

∆

Checking of Patients'

Documents

(15mins) ∆

Encoding of Endorsement

Letter (10mins) ∆

For Approval/Signature (30mins) ∆

Submision

to OG1, ASCOM, PA (15mins) ∆

FUNDING



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UNIT DIRECTORY

OFFICES OFFICE NUMBER

Philippine Army Trunk Line Number 845-9555

Commanding Officer Local 4600

Deputy, Commander Local 4609

Executive Officer Local 4698

Chief, Medical Service Local 4629

Chief Nursing Service Local 4637

Chief, Administrative Division Local 4601

Chief, Operations Division Local 4603/09154883846

Chief, Logistics Division Local 4644

Sgt Major Local 4603

First Sgt Local 4698

Civilian Supervisor Local 4690

HOTLINES

Emergency Ambulance Conduction Local 4603

Emergency Room Local 4647/4648

Queries/Information/Complaints Local 4650

Email Address [email protected]



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FEEDBACK FORM

MESS

H E A D Q U A R T E R S ARMY GENERAL HOSPTIAL, ASCOM, PHIL ARMY

Fort Andres Bonifacio, Makati City

PATIENT SATISFACTION SURVEY (MESS SECTION)

Sapinapahalagahan naming mgapasyente: Para lalongmapagandaangserbisyongospital,

pakisagutansapamamagitanngpaglagayngtseksatamangkahonanginyongpananawsapagkainginihainngospitalparasainyo.

Anomangkomentonainyongipaparating ay inyongmaasahannaito ay

amingtutugunansaabotngamingmakakaya.MaramingSalamat!

Pangalan:

Tirahan:

( ) Mil ( ) Dependent ( ) CE ( ) Ret Mil Pers ( ) Civ ( ) Others

5 VERY GOOD

4 GOOD

3 FAIR

2 POOR

1 VERY POOR

1. Pagbigayngpagkainsatamangoras

2. Magalang at mabaitangnagbibigayngpagkain

3. Tamangpagkainnaangkopsaiyongsakit

4. Tamangdamingpagkain

5. Lasangpagkain

6. Preparasyonngpagkain ( malinisna tray, tama langangpagkalutongpagkain)

7. Sustansiyangpagkain

8. Satispaksyonsapagkainnainihain

MGA IBA PANG KUMENTO SA PAGKAIN:

________________________________________________________________________________________________________________

________________________________________________________________________________________________________________

________________________________________________________________________________________________________________

________________________________________________________________________________________________________________



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OUT PATIENT SERVICE

H E A D Q U A R T E R S

ARMY GENERAL HOSPTIAL, ASCOM, PHIL ARMY Fort Andres Bonifacio, Makati City

PATIENT SATISFACTION SURVEY (OUT-PATIENT SECTION)

We are trying to improve the quality of healthcare we are rendering to our soldiers and their dependents. Please take a few minutes to fill out this survey. You don’t need to give us your names, unless you would like our office to contact you for any concerns. Thank you very much!

Patient Name:

Address/ Phone No:

Instructions: Check the space provided that closely approximates your experience in the Out-Patient Section REGISTRATION PROCESS

VERY GOOD GOOD FAIR

Attitude of staff

Comfort at the waiting area

Waiting time

NURSING CARE

NURSES ATTITUDE TOWARDS YOU VERY GOOD GOOD FAIR

Courtesy

Professionalism

SATISFIED NEITHER DISSATISFIED

Are you satisfied with the information given to you by the nurse?

GOOD AVERAGE POOR

How’s the nursing care at the outpatient section?

PHYSICIAN CARE

VERY GOOD GOOD FAIR

Care you receive from the doctor

Doctors’ instructions on medications and follow-up

Doctors’ advice to avoid illness and healthy lifestyle practices to follow

SATISFIED NEITHER DISSATISFIE

D

Are you satisfied with the doctors’ explanation about your illness?

GOOD AVERAGE POOR

How’s the medical care at the outpatient section?

DIAGNOSTIC SERVICES

VERY GOOD GOOD FAIR

X-ray/Lab technicians’ personal manner/attitude

Comfort during diagnostic procedures

Signs posted at diagnostic areas

Cleanliness of the diagnostic areas

Did you receive your diagnostic results on time? ( ) Yes ( ) No



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PHARMACY SECTION

VERY GOOD GOOD FAIR

Pharmacist personal manner/ attitude

Comfort during waiting period

Are the prescribed medicines available? ( ) Yes ( ) No

Did you receive your medicines on time? ( ) Yes ( ) No

Anyone in AGH staff a stand out? If yes, who and why? ( ) Yes ( ) No

COMMENTS/SUGGESTIONS:



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“Annex A

SCHEDULE OF FEES AND CHARGES

Out-Patient Service 1. Free treatment – persons covered on 1 to 7 (page 8) 2. Cost of medicines plus cost of materials used in ancillary services as

prescribe in Inclosure B, for medical cases and Inclosure C for dental cases. Ancillary procedures in cases of dental patients who are in need of special prosthesis.

a. Persons covered from 8 to 9 (page 8) is minimum charge under

column B of the schedule of charges of Inclosure B or Inlcosure C, as a mended-all others under category of other civilian patients (Nr 10).

Hospitalization

1. Room and Board

a. Persons covered from 1 to 7 is free but subject to other pertinent AFP regulations or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

b. Persons covered from 8 to 9 above is minimum charge under

column B of the schedule of charges of Inclosure B, as a mended or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

c. All others under the category of other civilian patient (10) – full charges under column A of the schedule of charges of Inclosure B, as amended or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

2. Drugs and Medicine

a. Persons covered in number 1 above is free for active AFP military personnel; however, for direct dependents of active military personnel subject to availability of stocks, prioritization and consistency with other pertinent AFP regulation or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

b. Persons covered in number 2 to 7 above is free but subject to availability of stocks, prioritization and consistency with other pertinent AFP



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Regulation or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

c. Persons covered in number 2 to 10 above SHALL PROCURE

THEIR OWN MEDICINES or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable

3. X-ray, Laboratory and Other Diagnostic Procedures.

a. Persons covered in number 1 above is free for active AFP military personnel; however, for direct dependents of active military personnel subject to availability of stocks, prioritization and consistency with other pertinent AFP regulation or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

b. Persons covered in number 2 to 7 above is free but subject to

availability of stocks, prioritization and consistency with other pertinent AFP Regulations or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

c. Persons covered in number 8 to 9 above SHALL ASSUME THE EXPENSES OF THEIR OWN DIAGNOSTIC PROCEDURE and/or charge under column A or column B of the schedule of charges of Inclosure B or Inlcosure C, as amended or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

4. Professional Fees

a. Persons covered in number 1 to 7 are free of charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

b. Persons covered in number 8 to 9 above – minimum charge under column B of the schedule of charges of Inclosure B or Inclosure C, as amended or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

c. All others under the category civilian patients (number 10) – full charges under Column A of the schedule of charges of Inlcosure B or Inclosure C, as amended or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.



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5. Operating Room Fees

a. Persons covered in number 1 to 7 above are free of charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

b. Persons covered in number 8 to 9 – minimum charges under column B of the schedule of charges of Inlcosure B, as amended to or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

c. All others under the category of civilian patients (number 10) – full charges under the Column A of the schedule of charges of Inclosure B, as amended or charge to Philippine Health Insurance Corporation and/or Employees Compensation and State Insurance Fund (PD 626) benefits or other Health Maintenance Organizations, whichever is applicable.

6. Ambulance Service

a. Persons covered in number 1 to 7 above – Free. b. Persons covered in number 8 and 9 above – Minimum charge

under column B of the schedule of charges of Enclosure B, as amended.



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SCHEDULE OF RATES AND CHARGES FOR SERVICES RENDERED TO PATIENT III ARMY GENERAL HOSPITAL

NOTE: Out-patient Department and Miscellaneous Charger – Items shall be based on charges at the different departments. Billing of all procedures of the different departments done of Operating Room will be changed in accordance with price list of the Department of Anaesthesia and Emergency Room.

Column “A” Column “B”

Accommodation 345.00 per day 260.00 per day

Meals 200.00 per day 150.00 per day

FEES FOR WARD OR ROOMS ACCOMMODATION

Single room w/ adjoining toilet & bath 400.00 per day 300.00 per day

MICU 500.00 per day 450.00 per day

SICU 500.00 per day 450.00 per day

IMCU 300.00 per day 225.00 per day

ICU (Pedia Nursery) 250.00 per day 185.00 per day

ADDITIONAL CHARGES FOR USE OF:

Air-condition 80.00 per day 60.00 per day

Refrigerator 60.00 per day 40.00 per day

Television 60.00 per day 60.00 per day

Electric Fan 60.00 per day 40.00 per day

OPERATING ROOM, ANESTHESIA, RECOVERY & EMERGENCY ROOM A. OPERATING ROOM RATES/FEES (Exclusive of Drugs and Supplies)

Minor Surgery 2,000.00 1,500.00

Medium Surgery 3 hrs or less 3,000.00 2,500.00

Medium Surgery 3 hrs or more 500.00 per hour 400.00 per hour

Medium Surgery a) less than 3 hrs 3,500.00 per day 3,000.00 per day

b) more than 3 hrs 500.00 per hour 400.00 per hour

Cardiac Monitor 100.00 per hour 75.00 per hour

Pulse Oximetry 150.00 per hour 100.00 per hour

Caprography 150.00 per hour 100.00 per hour

NIEP 100.00 per hour 75.00 per hour

IBP 150.00 per hour 75.00 per hour

Syringe Pump 120.00 per hour 100.00 per hour

Nitrous Oxide 400.00 per hour 500.00 per hour

Peripheral N Monitor 200.00 per use 150.00 per use

Fluid/Blood Pump 100.00 per use 50.00 per use

C-Arm use 1,500.00 per use 1,200.00 per use

Laparoscopic Set 1,500.00 per use 1,200.00 per use

Arthroscopy Set 1,500.00 per use 1,200.00 per use

Microscope Set 1,500.00 per use 1,200.00 per use

Laparoscopic Set 1,000.00 per use 750.00 per use



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B. USE OF EXTRA LINENS AND DRAPES:

Major Pack 500.00 per use 300.00 per use

Major pack w/o gown 500.00 per use 250.00 per use

Major packs/excision set 500.00 per use 300.00 per use

*Gown 50.00 per use 50.00 per use

Medium Drapes 50.00 per use 50.00 per use

Hand Towels 50.00 per use 50.00 per use

FEE OF/OR OTHER SURGICAL ELECTRICAL EQUIPMENT

*Octrocautery 150.00 per hour 100.00 per hour

LUNG MACHINE (exclusive of drugs, incoming solution supplies)

1,000.00 per hour 750.00 per hour

ANESTHESIA (Exclusive of Drugs and Supplies)

Local Anaesthesia 1,000.00 500.00

*SpinalAnaesthesia 1,500.00 1,000.00

General Anaesthesia 3,000.00 2,000.00

*Epidural Anaesthesia 2,000.00 1,500.00

Combine 3,500.00 3,000.00

EMERGENCY ROOM AND AMBULANCE CHARGES

Accommodation/Medals 500.00 375.00

Minor Set 400.00 per use 300.00 per use

Oxygen Inhalation 100.00 per hr or less 75.00

Cardio scope/Defibrillator 400.00 per hour 75.00

Nebulizer (excluding drugs) 80.00 per use 60.00 per use

Consultation fee 200.00 150.00

Ambulance Svc 1st 5 Km within Metro Manila 1,600.00 800.00

Succeeding Kilometres 100.00 per km 50.00 per km

Post Anaesthesia Care Unit (PACU) Fees

4 hours or less 1,000.00 500.00

4 hours or more 800.00 800.00

Oxygen Inhalation 150.00 per hour 150.00 per hour

Warming Pad 500.00 300.00

Syringe/IV Pump 250.00 250.00

Cardiac Monitor/hour 200.00 150.00

Vital signs monitor/hour 500.00 300.00

Pulse Oximeter/hour 250.00 200.00

Carprograph/hour 250.00 200.00

Blood Pump 250.00 200.00

Blood Warmer 250.00 200.00

Ventilator 24 hours 800.00 600.00

Oxygen for Ventilator 1,000.00 per hour 150.00 per hour

PCA/day 500.00 per day 300.00 per day

Exchange transfusion 500.00 375.00

Circumcision 200.00 150.00

Injection Fee 50.00 20.00



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Use of Nebulizer 50.00 35.00

Thoracentesis 120.00 90.00

Paracentels 120.00 90.00

Phlebotomy 120.00 90.00

Use of Pulse Oximeter 150.00 112.00

Intubation 200.00 150.00

Tracheostomy 200.00 150.00

Use of Infusion Pump 50.00 35.00

Use of Ventilator 500.00 375.00

Blood Transfusion 200.00 150.00

Consultation (Regular Initial)

Out-patient Department (Specialist) Hospital Rate

RADIOLOGY HEAD AND NECK X-RAY

Skull AP, Lateral 400.00 300.00

Skull AP, Lateral Towne’s 445.00 334.00

Mastoids Law’s Townes, Caldwell’s or Schullers 465.00 349.00

Mandible PA and both oblique 405.00 304.00

Temporo-mandibular joints (open, close Mouth) 405.00 304.00

PNS, Water’s only 305.00 229.00

PNS, Caldwell, Waters & Lateral 445.00 334.00

Nasal Bone (R & L lateral Water’s) 445.00 334.00

Optic Foramina (right & left) 445.00 334.00

Internal Auditory Meatus – AP, Townes & Lateral 430.00 323.00

Zygoma – (bilateral) 560.00 420.00

SellaTurica – Townes and Lateral 400.00 300.00

Orbits 445.00 334.00

Foreign Body Localization 335.00 252.00

Soft tissue Neck, lateral view 335.00 252.00

CHEST X-RAY

Children Chest PA and lateral 295.00 222.00

Adult Chest PA only 295.00 222.00

Adult Chest PA and lateral 305.00 229.00

Chest AP – Portable 640.00 480.00

Chest Portable AP/Lateral 745.00 559.00

Lordotic/Oblique View (additional chest) 190.00 143.00

Thoracic cage AP only 355.00 267.00

Thoracic cage AP, both oblique or lateral 635.00 477.00

Cardiac Series both oblique with Barium Adult 940.00 705.00

Cardiac Series – Children or Infant 940.00 705.00

Electrocautery

Dressing

Major (10 pcs 4x4) 200.00 150.00

Medium (5-10 Stitches) 150.00 100.00

Minor 100.00 75.00

Removal Pins 300.00 225.00

Removal of Stitches

Major (10 Stitches) 200.00 150.00



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Medium (5-10 Stitches) 150.00 100.00

Minor (5 Stitches) 100.00 75.00

Incision and drainage 300.00 150.00

Closed reduction

Uncomplicated 500.00 300.00

Otomplicated 1,000.00 500.00

SPECIAL DIAGNOSIS PROCEDURES:

Myslopgraphy 2,000.00 500.00

Brachial arteriography 2,000.00 1,500.00

Femoral arteriography 2,000.00 1,500.00

Arthrography 1,500.00 1,000.00

Sinography 1,000.00 750.00

Diagnostic joint aspiration 300.00 200.00

Bone Marrow puncture 500.00 350.00

Lumbar Puncture 500.00 350.00

SPECIAL THERAPEUTIC PROCEDURES:

Intra-articular infiltration (excluding agent) 300.00 200.00

Nerve block (spine) 500.00 300.00

RECONSTRUCTIVE SURGERY

Electro Surgery 2,500.00 1,875.00

Dhieloplasty 8,000.00 3,750.00

Blephroplasty 8,000.00 6,000.00

Revision of Scar 3,000.00 2,250.00

Palotoplasty 8,000.00 6,000.00

Skin Grafting 3,000.00 2,250.00

Reference:

Circular Nr 1, GHQ dtd 20 January 2004 “Medical/Dental Attendance and Maximum Hospitalization of AFP Health Facilities”



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“Annex B”

SPECIALTY CLINIC SCHEDULE

SPECIALTY ROOM DAY TIME

Anatomic & Clinical Pathology

Laboratory (2ndFloor)

Thursday 1:00 - 4:00pm

Cardiology Heart Station

(1st Floor)

Wednesday 12:00 - 3:00pm

Thursday 1:00 - 4:00pm

Diabetes Specialty Clinic

(1stFloor) Monday 8:00 - 11:00am

ENT ENT OPS (1st Floor)

Monday 9:00 - 11:00am

Gastroenterology Operating Room

(2nd Floor) Wednesday 9:00 - 11:00am

Friday 9:00 - 11:00am

Hypertension Specialty Clinic

(1st Floor) Friday 8:00 - 11:00am

Ophthalmology ENT OPS (1st Floor)

Wednesday 9:00 - 11:00am

Orthopedic Fracture Clinic

(4th Floor) Monday 8:00 - 11:00am

Radiology Radiology (2nd Floor)


Rehabilitation Medicine

PMRS (2nd Floor)

Monday 8:00 - 11:00am

Surgery OPS Surgery Rm

(1st Floor) Wednesday 8:00 - 11:00am

Urology Urology Clinic

(3rd Floor) Tuesday 1:00 - 4:00pm




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ARMY GENERAL HOSPITAL STAFF

COL FELIX T TERENCIO (MC) PA (GSC)

Acting Commanding Officer

LTC ROSLYN B ILARDE (MAC) PA

Executive Officer

COL JULIET A SABOCO NC (GSC)

Chief, Nursing Service

LTC DANILO M REDONDO (MAC) PA

Chief, Medical Service

1LT RODELYN MAY A GONZALES (MAC) PA

Acting Chief, Admin Service & Personnel (S1)

MAJ ROGER AL-RAHIM L LINZAG (MAC) PA

C, Intelligence (S2) & C, Operations (S3)

CPT VILMA M DEQUITO (QMS) PA

C, Logistics (S4)

CPT MARIA JESICA S LEVISTE (QMS) PA

C, MFO

SMS ARMI C MASARAP (SC) PA

Sergeant Major

MSg Efren O Peñafiel (MS) PA

First Sergeant

Ms Apple Eve R De Guilo

Civilian Supervisor



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ARMY GENERAL HOSPITAL ARMY SUPPORT COMMAND, PHILIPPINE ARMY

Fort Bonifacio, Metro Manila Phone Number: (02) 845-9555 (Loc: 4603)

Hotline Number: 09154883846 Fax Number: (4603) E-Mail Addresses: [email protected]

[email protected] [email protected]

mailto:[email protected]



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