Post on 23-Apr-2018
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Prepared by: Prepared for:
Research Resource
17b Main Street
Cambuslang
G72 7EX
Dundee City Council
21 City Square Dundee DD1 3BY
Contact: Lorna Shaw Contact: Jill Brash
Tel: 0141 641 6410
E-mail: Lorna.shaw@researchresource.co.uk
Tel : 01382 433224
E-mail: jill.brash@dundeecity.gov.uk
Citizen Survey 2012
Research Report
December 2012
Research Resource Dundee City Council 2
Dundee City Council
Citizen Survey 2012
Contents
EXECUTIVE SUMMARY ....................................................................................................... 5
1. INTRODUCTION, BACKGROUND AND OBJECTIVES ................................................. 9
1.1 Introduction ............................................................................................................... 9
1.2 Objectives ................................................................................................................. 9
1.3 Methodology ............................................................................................................. 9
1.4 Interviewing and quality control .............................................................................. 10
1.5 Data analysis .......................................................................................................... 10
1.6 Presentation and Interpretation of Results ............................................................. 11
1.7 Report structure ...................................................................................................... 11
2. THE HOME AND NEIGHBOURHOOD ......................................................................... 12
2.1 Length of stay in neighbourhood (Q3) .................................................................... 12
2.2 Best aspects of neighbourhood (Q1) ...................................................................... 13
2.3 Worst aspects of neighbourhood (Q2) .................................................................... 14
2.4 Change in the neighbourhood (Q4/5) ..................................................................... 15
2.5 Length of stay in house (Q7) .................................................................................. 18
2.6 Tenure (Q8) ............................................................................................................ 19
2.7 Satisfaction with the home (Q9).............................................................................. 19
3. LOCAL AREA AND SERVICES .................................................................................... 20
3.1 Satisfaction with and ease of accessing local services (Q10/11) ........................... 20
3.2 Satisfaction with aspects of the neighbourhood (Q12) ........................................... 24
3.3 Satisfaction with neighbourhood as a place to live in (Q6) ..................................... 25
3.4 Neighbourhood quality of life (Q13) ........................................................................ 27
3.5 Dundee quality of life (Q14) .................................................................................... 29
3.6 Providing voluntary/ unpaid help (Q15) .................................................................. 30
3.7 Community activities (Q16) ................................................................................... 30
3.8 Cultural activities and events (Q17) ........................................................................ 32
3.9 Reasons for not taking part in community activities, organisations or events (Q18)32
3.10 Influencing decisions (Q19a/b) ............................................................................... 33
4. HEALTH ........................................................................................................................ 35
4.1 Registered with GP or health centre/ dentist (Q20) ................................................ 35
4.2 Rating of health overall (Q21) ................................................................................. 35
4.3 Moderate physical activity (Q22) ............................................................................ 37
4.4 Smoking habit (Q23) ............................................................................................... 38
4.5 Alcohol consumption (Q24) .................................................................................... 39
4.6 Statements about mental wellbeing (Q25) .............................................................. 40
4.7 Being treated fairly (Q26) ....................................................................................... 42
4.8 Support network (Q27) ........................................................................................... 43
5. EDUCATION ................................................................................................................. 44
5.1 Currently undertaking academic or vocational courses (Q28) ................................ 44
5.2 Type of qualification (Q29) ..................................................................................... 45
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6. COMMUNITY SAFETY ................................................................................................. 46
6.1 Safety in the neighbourhood (Q30) ......................................................................... 46
6.2 Safety during the day and at night (Q31) ............................................................... 46
6.3 Change in the level of crime (Q32) ......................................................................... 48
6.4 Factors which contributes to crime level (Q34) ....................................................... 50
6.5 Extent to which fear of crime prevents them from taking part in everyday activities
(Q35) 51
7. MONEY MATTERS ....................................................................................................... 52
7.1 Bank or building society account and Contents Insurance (Q36/37) ...................... 52
7.2 Total value of savings (Q38) ................................................................................... 53
7.3 Financial difficulties (Q39) ...................................................................................... 55
7.4 Financial management (Q40) ................................................................................. 56
8. CONTACTING YOUR COUNCIL .................................................................................. 57
8.1 Reason for contact (Q41) ....................................................................................... 57
8.2 Method of contact (Q46) ......................................................................................... 57
8.3 Satisfaction with responding to complaints (Q42) ................................................... 58
8.4 Satisfaction with responding to information requests (Q43) ................................... 58
8.5 Satisfaction with responding to service requests (Q44) .......................................... 59
8.6 Experience of contacting the Council (Q45) ........................................................... 59
8.7 Satisfaction with telephone contact (Q47) .............................................................. 61
8.8 Satisfaction with office contact (Q48) ..................................................................... 61
8.9 Satisfaction with written contact (Q49) ................................................................... 61
8.10 Satisfaction with visiting the website (Q50/51)....................................................... 62
8.11 Amount of information provided about the Council and its services (Q52) ............. 62
8.12 Internet access (Q53) ............................................................................................. 62
8.13 Vulnerable Adults (Q54) ......................................................................................... 63
9. VIEWS ABOUT THE COUNCIL .................................................................................... 64
9.1 Statements about the Council - most important (Q55) ........................................... 64
9.2 Agreement with statements about the Council (Q56) ............................................. 66
10. HOUSEHOLD DETAILS ............................................................................................... 68
10.1 Number of adults/ children (Q57)............................................................................ 68
10.2 Ages of children (Q58) ............................................................................................ 68
10.3 Access to personal transport (Q60) ........................................................................ 69
10.4 Ethnicity (Q64) ........................................................................................................ 69
10.5 Health and disability status (Q61/62) ...................................................................... 70
10.6 Religion (Q63) ........................................................................................................ 70
10.7 Income (Q65).......................................................................................................... 70
Appendix 1 ........................................................................................................................... 72
West End Results ............................................................................................................ 73
Maryfield Results ............................................................................................................. 89
The Ferry Results .......................................................................................................... 105
Coldside Results ............................................................................................................ 121
Lochee Results .............................................................................................................. 137
East End Results ........................................................................................................... 153
North East Results ......................................................................................................... 169
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Strathmartine Results..................................................................................................... 185
Appendix 2 ......................................................................................................................... 201
Research Resource Dundee City Council 5
EXECUTIVE SUMMARY
INTRODUCTION
This report represents and discusses the findings to emerge from Dundee City Council’s Citizen
Survey 2012 which was undertaken by Research Resource. This survey has also been carried out
for a number of years previously, most recently in 2011.
The specific research objectives of the 2012 Citizen Survey were as follows.
To establish the public’s views on general and specific aspects of life in Dundee, including:
o The home and neighbourhood
o Health
o Education and employment
o Community safety
o Financial issues.
To establish levels of satisfaction with public services
To establish the customer experience when contacting the Council
To strengthen the evidence base which will support and inform the development of Dundee’s
Single Outcome Agreement.
A total of 2002 interviews were carried out with a representative sample of Dundee residents. The
sample structure was designed to replicate the sampling methodology and structure utilised in the
previous survey. This involved a disproportionate sampling methodology where:
800 interviews were completed with the general population of Dundee (100 in each of the 8
wards)
1,000 interviews were carried out within community regeneration areas (200 in each of the 5
regeneration areas)
200 interviews were completed in the Stobswell area.
AREAS OF HIGH PERFORMANCE
The following comments have been made regarding key areas where the Council is performing to a
high standard, where significant improvement has been made since the 2011 customer survey or
where the results are higher than reported for National surveys such as the 2011 Scottish
Household Survey and the 2011 Health Survey:
Satisfaction with the home is very high with 93% stating the condition of their home was very
or fairly good.
Satisfaction with youth facilities has increased significantly since 2011 from 85% in 2011 to
94% in 2012.
The neighbourhood was rated a good place to live by almost all respondents (97%), and this
is higher than the National result reported in the Scottish Household Survey (94%).
The proportion of respondents who were satisfied with the quality of life in the
neighbourhood was very high with almost all respondents stating they were very satisfied or
satisfied. Furthermore the proportion of respondents who said they were very satisfied in this
respect has increased significantly from 52% in 2011 to 59% in 2012.
99% of respondents were satisfied with the quality of life in Dundee.
Research Resource Dundee City Council 6
37% agreed they could influence decisions affecting their local area. This is more than the
National benchmark where only 23% in the 2011 Scottish Household Survey said this.
The vast majority of respondents said they felt their neighbourhood was a safe place to live
(98%).
In terms of financial management, 84% of respondents said they were managing very well,
quite well or get by all right.
The majority of respondents who had contacted the Council said they got what they needed
at that contact (91%). This is a substantial increase on the 2011 survey where 85% said they
got what they needed.
AREAS FOR IMPROVEMENT
However, some key areas which Dundee may wish to consider or explore further are also noted:
Satisfaction with the condition of roads, pavements and street lighting has decreased since
2011 from 89% to 84% in 2012.
Only 10% of respondents had undertaken some form of work or activity on a voluntary basis
within the last 12 months.
Despite more respondents in 2012 than in 2011 stating their neighbourhood was a safe
place to live, fewer people were of the opinion that they felt safe walking in their
neighbourhood at night (81% in 2011 to 72% in 2012) or during the day (99% in 2011 to
90% in 2012.
Research Resource Dundee City Council 7
NATIONAL SURVEY BENCHMARKING
The 2012 questionnaire was revised in order to provide data which would inform achievement of the
SOA. The decision was taken to attempt to ensure that, as much as possible, key questions were
derived from nationally validated questions sets in order that benchmarking could take place. The
table below highlights key findings relative to national comparator sources.
Dundee Q No
National Comparator Source
Question Description National
Data Dundee
Q6 Scottish Household Survey 2011
Thinking now about the neighbourhood you live in, how would you rate it as a place to live?
% very good/ good
94% 97%
Q9 Scottish Household Survey 2011
Overall, how do you rate the general condition of this (your) house / flat?
% very/ fairly good
93%
Q31 Scottish Household Survey 2011
Feeling of safety when alone in your home at night
% very/ fairly safe
97% 98%
Q31 Scottish Household Survey 2011
Walking alone in your neighbourhood after dark
% very/ fairly safe
78% 72%
Q40 Scottish Household Survey 2011
Taking everything together, which of these phrases on this card best describes how you and your household are managing financially these days?
% managing quite well or very well
47% 42%
Q38 Scottish Household Survey 2011
Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?
% with no savings
27% 38%
% with savings 63% 20%
% don't know/ prefer not to say
10% 36%
Q36 Scottish Household Survey 2011
Which of these accounts, if any, do you or your partner have?
% with bank account
92% 94%
% with building society account
18% 14%
% with credit union account
3% 3%
% with post office account
6% 6%
% with none 1% 1%
% prefer not to say
3% 2%
Q60 Scottish Household Survey 2011
How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)
% with no access to cars
30% 40%
% at least one 70% 60%
Q53 Scottish Household Survey 2011
Do you access, and use, the internet in any of the following ways…
% with internet access
73% 68%
Q23 Scottish Health Survey 2011
Are you, or have you ever been, a smoker?
% currently smoke
23% 22%
% used to smoke
22% 30%
% never smoked
55% 48%
Research Resource Dundee City Council 8
Q21 Scottish Household Survey 2011
How good is your health overall?
% very good/ good
75% 77%
% fair 19% 17%
% bad/ very bad
6% 7%
Q19 Scottish Household Survey 2011
Please tell me to what extent you agree or disagree with the following statements… I can influence decisions affecting my local area
% agree 23% 37%
Q25 Scottish Health Survey 2011
WEMWBS Mean Score 49.9 52.16
Research Resource Dundee City Council 9
1. INTRODUCTION, BACKGROUND AND OBJECTIVES
1.1 Introduction
This report represents and discusses the findings to emerge from Dundee City Council’s Citizen
Survey 2012 which was undertaken by Research Resource. This survey has also been carried out
for a number of years previously, most recently in 2011.
1.2 Objectives
The specific research objectives of the 2012 Citizen Survey were as follows.
To establish the public’s views on general and specific aspects of life in Dundee, including:
o The home and neighbourhood
o Health
o Education and employment
o Community safety
o Financial issues.
To establish levels of satisfaction with public services
To establish the customer experience when contacting the Council
To strengthen the evidence base which will support and inform the development of Dundee’s
Single Outcome Agreement.
1.3 Methodology
A total of 2002 interviews were carried out with a representative sample of Dundee residents. The
sample structure was designed to replicate the sampling methodology and structure utilised in the
previous survey. This involved a disproportionate sampling methodology where:
800 interviews were completed with the general population of Dundee (100 in each of the 8
wards)
1,000 interviews were carried out within community regeneration areas (200 in each of the 5
regeneration areas)
200 interviews were completed in the Stobswell area.
The “disproportionate” sampling approach was used previously and involves delivering the same
number of interviews in each Ward or regeneration area, regardless of the actual population size of
the area. This ensures the data for each Ward or regeneration area can be directly compared (with
the same level of accuracy). The “disproportionate” aspect is eliminated in the results by applying
appropriate statistical reweighting to balance survey data to be reflective of the entire population.
Within each area, a random sample was drawn to ensure coverage across each area. Interviewing
was scheduled over day time, evening and week end to ensure all segments of the working and non
working population had the opportunity to participate.
Research Resource Dundee City Council 10
The table below illustrates the final number of interviews achieved, by Ward, and the margin of error
associated with the data collected:
Electoral Ward Sample Base
2012 Survey
Population
(adults aged 16+
years)
Confidence
Interval
(at 95%)
Dundee City West End 100 19279 +/- 9.8%
Dundee City - Maryfield 330 15350 +/- 5.3%
Dundee City - The Ferry 106 16096 +/- 9.5%
Dundee City - Coldside 275 15497 +/- 5.9%
Dundee City - Lochee 295 15221 +/- 5.7%
Dundee City - East End 296 12357 +/- 5.6%
Dundee City - North East 301 12039 +/- 5.6%
Dundee City - Strathmartine 299 14562 +/- 5.6%
Total Dundee 2002 120401 +/- 2.2%
The 2012 questionnaire was developed from the 2011 survey questionnaire, revising the
questionnaire to ensure that it reflected National survey indicators for benchmarking purposes. A
copy of the final questionnaire for 2012 is available in Appendix 1.
1.4 Interviewing and quality control
All interviewing was undertaken by Research Resource’s highly trained and experienced field force,
all of whom are highly experienced in undertaking customer and resident surveys for Local
Authorities. Interviewing took place between 17th September to the 12th October 2012.
All interviews were completed in accordance with our ISO20252 accredited policies and procedures
and in accordance with the Market Research Society Code of Conduct.
Upon completion of interviews, completed questionnaires are manually edited, checking for quality
and consistency of interviews. As a further validation, 10% of each interviewers quota of interviews
are checked through ‘back checking’ which involves re contacting the respondent by telephone and
verifying key details about the interview and ensuring that interviewers were polite, pleasant and
showed identification.
1.5 Data analysis
A SNAP database was designed to conduct the data processing and analysis. SNAP Data Entry
software was used to enter the data which ensures accuracy of response and reduces data entry
operator error. Once the data was entered, appropriate range and logic checks were applied and
open-ended questions were coded. Data tables were then produced for each of the different levels
of reports required (overall Dundee level, for wards, for regeneration areas and for Stobswell).
Due to the fact that the sample was designed on a disproportionate basis within wards, to ensure
the data was representative at both Dundee and ward level, weighting figures were used during the
data analysis. The data was weighted by age, gender and ward. The profile figures used in the
weighting calculations were based upon NRS population projections for Dundee 2010. In particular
this was carried out in order to ensure that the results on a ward basis were proportionately
represented in the results in relation to the proportion of the Dundee population who live in that
ward.
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1.6 Presentation and Interpretation of Results
This report details the findings of the survey for the Dundee Council area overall and includes some
comparisons between different groups where appropriate and statistically significant. To allow for
more in depth analysis at Ward and regeneration area level, separate top line reports have also
been prepared for each of the multi-member ward and regeneration areas and are available under a
separate cover of Appendix 2.
In reading these reports, a number of points should be noted:
The findings are based upon a sample of residents, rather than the whole population of
Dundee being interviewed, therefore, all results are subject to sampling tolerances. At the
overall Dundee level the margin of error associated with the results is +/-2.2%. This is a
body of data which should be considered robust and Dundee City Council and Dundee
Partnership should have confidence in.
Results have been compared to the previous 2009, 2010 and 2011 Dundee Citizen Surveys
as appropriate, but in comparing results, it should be noted that:
o Not all differences between the 2009, 2010 and 2011 surveys will be statistically
significant.
o The demographics of the area may have changed in this period.
When reporting the data in this document, in general, percentages in tables have been
rounded to the nearest whole number. Responses greater than 0% but less than 0.5% are
shown as 0% and responses between 0.5% and less than 1% are rounded to 1%. Columns
may not add to 100% because of rounding or where multiple responses to a question are possible.
The total number of respondents to each question is shown either as 'Base' or
'n=xxx' in the tables or charts. Where the base or 'n' is less than the total number of
respondents, this is because respondents may be 'routed' past some questions if they are not
applicable. The percentages reported are weighted percentages.
1.7 Report structure
This document details the key findings to emerge from the survey, addressing the key findings of
the survey for Dundee Council. The structure of the report is as follows:
CHAPTER 2. THE HOME AND NEIGHBOURHOOD
CHAPTER 3. LOCAL AREA AND SERVICES
CHAPTER 4. HEALTH
CHAPTER 5. EDUCATION
CHAPTER 6. EMPLOYMENT
CHAPTER 7. COMMUNITY SAFETY
CHAPTER 8. MONEY MATTERS
CHAPTER 9. CONTACTING THE COUNCIL
CHAPTER 10. VIEWS ABOUT THE COUNCIL
CHAPTER 11. HOUSEHOLD DETAILS
CHAPTER 12. CONCLUSIONS
Research Resource Dundee City Council 12
2. THE HOME AND NEIGHBOURHOOD
2.1 Length of stay in neighbourhood (Q3)
The majority of respondents to the survey had lived in their neighbourhood for a significant period of
time with 57% of respondents stating they had lived in their current neighbourhood for more than 10
years. These results are consistent with the results from the previous years where more than half of
respondents had lived in their neighbourhood for more than 10 years.
11% 12% 14% 12%
33%
18%
0%
10% 9%13%
10%
33%24%
0%5%
9%13% 15%
40%
18%
0%6% 7%
17%13%
37%
20%
1%
Up to one year 1-2 years 3-5 years 6-10 years Over 10 years Always lived there
Don't know
How long have you lived in this neighbourhood?
2009 2010 2011 2012
Base: 2011, n=2005; 2012, n=2002
Perhaps unsurprisingly, older respondents were the most likely to have lived in their neighbourhood
for a greater period of time with 88% of those aged 75 plus living in their neighbourhood for more
than 10 years.
Research Resource Dundee City Council 13
2.2 Best aspects of neighbourhood (Q1)
When asked, unprompted, what they liked best about living within their neighbourhood , the top two
reasons, as was the case in 2011, were:
Quiet/ peaceful (38%)
Neighbours (35%)
46%
29%
13%
9%
7%
6%
0%
0%
32%
16%
16%
6%
8%
8%
6%
3%
36%
28%
6%
12%
5%
5%
11%
8%
38%
35%
14%
10%
5%
5%
10%
1%
Quiet/ peaceful
Neighbours
Close to shops/ quality of shops
Convenient location
Central location
Familiar with/ know area
Pleasant/ nice
Nothing
What do you like best about living in this neighbourhood? (unprompted)
2009 2010 2011 2012
Base: 2011, n=2005; 2012, n=2002
Additionally, being close to shops or the quality of shops was more likely to be a response from the
16 to 34 age group than other age groups and those who rented their home from a private landlord.
Those aged 16 to 34 were least likely to state that the best thing about living in their neighbourhood
was that it was quiet or peaceful (29%). Respondents aged 35 to 64 (41%) or 65 and over (49%)
were the most likely. The proportion of respondents citing ‘neighbours’ as the best thing about their
neighbourhood increased with age, i.e. 30% of respondents aged 16 to 34, compared to 38% of
respondents aged 35 to 64 and 40% of respondents aged 65 and over. The neighbourhood being a
convenient location was cited by significantly more 16 to 34 year olds (18%) than those aged 35 to
64 (6%) or aged 65 and over (5%).
Analysis by tenure revealed that respondents who owned their home, either ex Council (12%) or not
ex Council (12%), were more likely to have said that the best thing about their neighbourhood was
that it was a pleasant or nice area. Those who rented from the Council (6%) or from a private
landlord (6%) were the least likely to have said this. Fewer respondents who lived in private rented
accommodation said their neighbourhood was quiet or peaceful (24%) than those who owned an ex
Council property (48%).
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2.3 Worst aspects of neighbourhood (Q2)
In terms of the worst aspects of the neighbourhood, the majority of respondents stated that there
was ‘nothing’ that they did not like about their neighbourhood (59%). The three most popular
responses given by those who were able to provide examples of what they disliked about their
neighbourhood included anti social neighbours (6%) and drug problems (4%).
31%
5%
7%
8%
10%
6%
4%
3%
33%
6%
10%
6%
1%
6%
5%
6%
70%
5%
4%
3%
2%
1%
2%
59%
6%
4%
2%
1%
1%
1%
None/ nothing
Anti social neighbours
Drug problems
Difficult/ poor parking
Littering/ dirty
Lack of facilities for youths/
children
Youths/ gangs causing trouble
Anti social people
What do you like least about living in this neighbourhood? (unprompted)
2009 2010 2011 2012
Base: 2011, n=2005; 2012, n=2002
Older respondents were most likely to have said there was nothing they disliked about their
neighbourhood (66%) than respondents aged 16 to 34 (58%) or 35 to 64 (57%).Analysis by age
revealed that anti social behaviour was less of an issue for respondents aged 65 and over (3%)
than those aged 16 to 34 or 35 to 64 (both 7%).
Drug problems were significantly more of an issue for Council tenants (9%) and those who rented
from a housing association (8%) than respondents who rented their home from a private landlord
(2%) or owned a non ex council home (1%).
Drug problems were also more prominent amongst respondents who lived in the most deprived
areas (7%) than those who did not (2%).
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2.4 Change in the neighbourhood (Q4/5)
When asked about the change in the neighbourhood over the past 5 years, three quarters of
respondents to the survey were of the opinion that the neighbourhood had remained unchanged.
On the other hand, just 3% of respondents said the neighbourhood had improved and 6% said it
had worsened.
10%
57%
22%11%11%
50%
33%
7%6%
75%
9% 10%3%
75%
6%16%
Yes - has got better No change Yes - has got worse Don't know
Do you think this neighbourhood has changed over the past 5 years, or since you've been living here if it's less than 5 years?
2009 2010 2011 2012
Base: 2011, n=2005; 2012, n=2002
Analysis by age revealed that respondents aged 16 to 34 were significantly more likely to have
answered don’t know to this question (29%). On the other hand, respondents aged 65 and over
were significantly more likely to have said the neighbourhood has got worse (10%) than those aged
16 to 34 (2%) or aged 35 to 64 (7%).
Those who lived in the most deprived areas were significantly more likely to have said their
neighbourhood has worsened over the past 5 years (10%) than respondents who lived in other
areas (3%).
Those who rented their home from the Council, or owned an ex Council property were significantly
more likely to have said the neighbourhood had worsened over the past 5 years (12% and 10%
respectively) than those who owned their home (not ex Council) or rented from a private landlord
(2% and 1% respectively).
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Where respondents believed the neighbourhood had improved, they were asked the main reasons
for feeling this way. Care should be taken when regarding these percentages due to the small
number of respondents who stated they believed the neighbourhood had improved. The main
reasons given are illustrated in the chart below and were:
Quieter/ more peaceful (14%)
Friendliness of people/ neighbours (8%)
Fewer drug problems (3%)
In 2011 the main reason given for feeling the neighbourhood had improved was that the
neighbourhood was cleaner or tidier (30%). Only 7% gave this reason in 2011.
25%
10%
6%
6%
5%
5%
4%
4%
2%
1%
22%
21%
5%
4%
0%
4%
7%
4%
5%
8%
13%
11%
3%
1%
30%
1%
9%
0%
6%
5%
14%
8%
3%
4%
7%
8%
15%
1%
14%
Quieter/ more peaceful
Friendliness of people/ neighbours
Less drug problems
improved shops
Cleaner/ tidier
Improved schools
Housing improvements/ new houses
Less vandalism
Better facilities/ amenities
Access to parks/ open spaces
Improving aspects of the neighbourhood2009 2010 2011 2012
Base: 2011, n=114; 2012, n=74
Research Resource Dundee City Council 17
Those that stated their neighbourhood had worsened over the last 5 years were asked to explain
why they felt this way. Care should be taken when reading these percentages due to the small
number of respondents who stated that they believed their neighbourhood to have worsened. The
main reasons given were:
Drug problems (41%)
Anti social behaviour/ neighbours (13%)
Undesirable people moving in (13%)
In 2009, 2010 and 2011 the main reason given by those who said the neighbourhood was
worsening was also due to drug problems in the neighbourhood.
25%
15%
7%
17%
15%
4%
7%
9%
4%
2%
23%
18%
5%
6%
6%
2%
8%
10%
0%
6%
35%
14%
15%
11%
2%
3%
5%
0%
2%
0%
41%
13%
13%
7%
5%
3%
2%
1%
1%
Drug problems
Anti social behaviour/ neighbours
Undesirable people moving in
Youths/ gangs causing trouble
People/ neighbours less friendly
Overgrown gardens/ uncut grass
More vandalism
Lack of facilities for children/ youths
Poorer shops
Lack of access to parks/ open spaces
Worsening aspects of the neighbourhood
2009 2010 2011 2012
Base: 2011, n=208; 2012, n=146
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2.5 Length of stay in house (Q7)
Turning now to the home, just over 4 in 10 respondents (43%) had lived in their home for over 10
years. This is less than in 2011 where 52% had lived in their home for more than 10 years.
14% 14% 16% 17%
34%
5%0%
14% 12% 15%11%
39%
9%
0%6%
11%16% 16%
42%
10%
0%7%
12%
23%
15%
35%
8%0%
Up to one
year
1-2 years 3-5 years 6-10 years Over 10 years Always lived
there
Don't know
How long have you lived in this house?
2009 2010 2011 2012
Base: 2011, n=2005; 2012,n=2002
Those who lived in ex Council owned properties (12%) or rented their home from the Council (12%)
were the most likely to have said they had always lived there. On the other hand, respondents who
rented their home from a private landlord were significantly more likely than all other respondents to
have lived in their home for less than 1 year (24%).
Research Resource Dundee City Council 19
2.6 Tenure (Q8)
In relation to the tenure profile of respondents, over half of respondents (55%) were owner
occupiers, 21% rented from the Council, 10% rented from a housing association and 14% rented
from a private landlord.
25%
14% 14%
31%
16%
0%
31%
21%
10% 13%
23%
0%
25%
10%14%
28%23%
0%
21%
10% 14%
32%
23%
0%
Rented from
the Council Rented from a
housing association
Rented from a
private landlord Owned by you
(not ex Council)Owned by you
(ex Council)Other
Tenure
2009 2010 2011 2012
Base: 2011, n=2005; 2012, n=2002
2.7 Satisfaction with the home (Q9)
The vast majority of respondents said the general condition of their home was very or fairly good
(93%) and 6% said it was average.
50%43%
6%0% 0%
Very good Fairly good Average Fairly poor Very poor
Overall, how do you rate the general condition of this (your) house/ flat?
Base: 2012, n=2000
Respondents who lived in Maryfield were the least satisfied with the condition of their home (83%)
and those who lived in the West End were the most satisfied (98%). Analysis by age revealed that
those who were aged 65 and over were more satisfied with the condition of their home (97%) than
respondents aged 16 to 34 (90%) or aged 35 to 64 (94%). Those who rented their home from a
private landlord (87%) or from the Council (88%) were less satisfied with the condition of their home
than all other tenures.
Research Resource Dundee City Council 20
3. LOCAL AREA AND SERVICES
3.1 Satisfaction with and ease of accessing local services (Q10/11)
In relation to local services and facilities, satisfaction is very high, above 90% for almost all services
with the exception of local shops where 89% of respondents were satisfied. Satisfaction is seen to
be highest in terms of the following services:
Fire service (100%)
Police service (99%)
Local schools (99%)
Community Warden Service (99%)
Auto teller (99%)
Libraries (99%)
Compared to 2011, the results do not vary by more than 3 percentage points with the exception of
local youth facilities where satisfaction has increased from 85% in 2011 to 93% in 2012.
Local Area and Services - Satisfaction
(Excludes % stating ‘doesn’t exist’/ ‘never used’)
2009 % satisfied
2010 % satisfied
2011 % satisfied
2012 % satisfied
Fire service 100% 100% 100% 100%
Police service 94% 93% 98% 99%
Local Schools 99% 96% 99% 99%
Community Warden Service 81% 74% 99% 99%
Access to free cash machine/ auto teller
- - - 99%
Library - - - 99%
Refuse collection 96% 99% 99% 98%
Local shops 89% 93% 96% 98%
Social care/social work services 93% 88% 98% 97%
Public transport 90% 79% 96% 97%
Sports and leisure facilities 89% 81% 97% 97%
Community centre - - - 97%
Street cleaning 92% 94% 97% 96%
Local Health services 97% 98% 99% 96%
Parks and open spaces 91% 85% 97% 95%
Local phone boxes 64% 76% 95% 94%
Social housing - - - 94%
Local youth facilities 71% 65% 85% 93%
Employment and advice services - - - 89%
Research Resource Dundee City Council 21
Satisfaction with local services varies significantly by ward. The biggest variances in satisfaction
were regarding:
Employment and advice services: 100% satisfaction in West End and the Ferry compared to
48% in the East End.
Local youth facilities: 100% satisfaction in the Ferry compared to 78% in the East End.
Sports and leisure facilities: 100% satisfaction in Maryfield/ West End/ The Ferry compared
to 80% in the North East.
Local phone boxes: 100% satisfaction in the West End compared to 80% in the Ferry.
Parks and open spaces: 100% satisfaction in the West End and the Ferry compared to 86%
in the East End.
Social housing: 98% satisfaction in Coldside compared to 85% in Maryfield.
Analysis by age reveals the following variances in satisfaction:
Local phone boxes: 97% of 16 to 34 year olds satisfied compared to 84% of those aged 65
and over.
Employment and advice services: 94% of respondents aged 35 to 64 year and those aged
65 and over were satisfied compared to 82% of 16 to 34 year olds.
Social housing: 99% of respondents aged 16 to 64 satisfied compared to 91% of those aged
65 and over.
The biggest differences in satisfaction when analysed by tenure are as follows:
Social housing: 99% of respondents who owned their home(not ex Council) were satisfied
with local youth facilities compared to 80% of respondents who rented their home from a
private landlord.
Employment and advice services: 94% of respondents who owned their home (not ex
Council) were satisfied with local shops compared to 80% of respondents who rented their
home from the Council.
Local youth facilities: 99% of respondents who rented their home from a private landlord
were satisfied with libraries compared to 84% of respondents who lived in Council rented
properties.
Research Resource Dundee City Council 22
In relation to accessibility, respondents were asked how easy it was to access a range of local
facilities and services. Where respondents stated that they did not use a facility or where a facility
was not available this was taken as an indicator of a lack of accessibility of the particular service as
it was not available.
The most accessible services were perceived to be:
Refuse collection (98%)
Street cleaning (96%)
Local shops (96%)
Local schools (96%)
Less accessible services (or services less likely to be used/ available) were:
Community Warden Service (44%)
Social care/ social work services (46%)
Local phone boxes (54%)
Local youth facilities (58%)
Compared to 2011, the proportion of respondents who said that social care/ social work services
were easy to access has decreased from 58% in 2011 to 46% in 2012.On the other hand the
percentage of respondents who said the ease of access to schools was very or fairly easy has
increased from 86% in 2011 to 96% in 2012.
Local Area and services – ease of access
(Includes % stating ‘doesn’t exist’/ ‘never used’)
Ease of access to facilities and services
(very/ fairly easy)
2011 2012
Refuse collection 99% 98%
Street cleaning 98% 96%
Local shops 97% 96%
Local Schools 86% 96%
Parks and open spaces 94% 95%
Local Health services 98% 95%
Public transport 93% 94%
Library - 92%
Police service 95% 89%
Fire service 94% 89%
Community Centre - 83%
Sports and leisure facilities 82% 81%
Local youth facilities 55% 58%
Local phone boxes 62% 54%
Social care/social work services 58% 46%
Community Warden Service 42% 44%
Research Resource Dundee City Council 23
Perceptions of the accessibility of services varied most significantly by area with regards to:
Social care/ social work: 71% of respondents in Lochee stated this was easy to access
compared to 24% of respondents who lived in the West End;
Social housing: 67% of respondents who lived in Lochee said this was easy to access
compared to 25% of respondents who lived in the West End;
Employment and advice services: 73% of respondents who lived in the East End said this
was easy to access compared to 30% of respondents who lived in the North East;
Sports and leisure facilities: 96% of respondents who lived in the East End said this was
accessible compared to 56% of respondents who lived in the North East;
Local phone boxes: 69% of respondents who lived in Maryfield said this was easy to access
compared to 31% of respondents who live in the North East;
Local youth facilities: 82% of respondents who lived in the East End said this was easy to
access compared to 35% of respondents who lived in the North East;
Community warden service: 64% of respondents who lived in the Ferry said this was easy to
access compared to 20% of respondents who lived in Maryfield.
For the following services, the proportion of respondents who said these were easy to access
decreased with age:
Employment and advice: 62% of respondents aged 16 to 34 said this was easy to access
compared to 37% of respondents aged 65 and over.
Sports and leisure facilities: 88% of respondents aged 16 to 34 said this was easy to access
compared to 65% of respondents aged 65 and over.
Local youth facilities: 63% of respondents aged 16 to 34 said this was easy to access
compared to 44% of respondents aged 65 and over.
Auto tellers: 93% of respondents aged 16 to 34 said this was easy to access compared to
77% of respondents aged 65 and over.
Perceptions of the accessibility of services varied most significantly by tenure with regards to:
Local schools:89% of respondents who rented their home from the Council said this was
easy to access compared to 67% of respondents who rented from a private landlord;
Social housing:84% of Council tenants said this was easy to access compared to 32% of
owners (not ex Council);
Employment and advice:60% of owners (not ex council) said this was easy to access
compared to 36% of respondents who rented their home from a housing association;
Sports and leisure facilities: 87% of respondents who rented their home from a private
landlord said this was accessible compared to 66% if respondents who rented from a
housing association;
Local phone boxes: 64% of respondents who owned their home (not ex council) said this
was easy to access compared to 42% of housing association tenants;
Local youth facilities: 67% of respondents who owned their home (not ex council) said this
was easy to access compared to 39% of housing association tenants;
Community warden service: Local youth facilities: 54% of Council tenants said this was easy
to access compared to 34% of respondents who rented their home from a social landlord.
Research Resource Dundee City Council 24
3.2 Satisfaction with aspects of the neighbourhood (Q12)
Satisfaction with different aspects of the neighbourhood is high, and above 90% for all service
aspects with the exception of children’s play areas where 88% were satisfied. The highest levels of
satisfaction are with regards to:
Shopping facilities (98%)
Cleanliness of the area around the home (98%)
The results do not vary significantly when compared to the 2011 survey for the majority of service
aspects. However, the proportion of respondents who were satisfied with the condition of roads,
pavements and street lighting has decreased from 89% in 2011 to 84% in 2012.
33%
91% 87%80% 88% 91%
18%
94% 94%88% 91% 93%88%
97% 97%89%
97% 97% 99% 99%88%
97% 98%
84%
97% 98% 97% 97%
Children's Play Areas
Cleanliness of Streets
Shopping Facilities
Condition of roads,
pavements, street lighting
Quality and maintenance
of open spaces
Cleanliness of the area
around your home
The built environment
The natural environment
How satisfied are you with the following in this neighbourhood? (% satisfied)
2009 2010 2011 2012
Base: 2011, n=2005; 2012, n=2002
Analysis by area shows that satisfaction varies most significantly with regards to the following services:
Children’s play areas: 100% of those who lived in the Ferry were satisfied with this
compared to 74% of respondents who lived in Strathmartine;
Condition of roads, pavements and street lighting: 96% of those who lived in the West End
were satisfied with this compared to 71% of those who lived in the East End;
The built environment: Satisfaction ranged from 81% for those who lived in the East End to
100% for those who lived in the West End, The Ferry, North East and Strathmartine;
The natural environment: Satisfaction ranged from 85% for those who lived in the East End
compared to 100% for those who lived in the West End and in The Ferry.
Research Resource Dundee City Council 25
3.3 Satisfaction with neighbourhood as a place to live in (Q6)
Respondents were asked to rate how satisfied they were with their neighbourhood as a place to live in. 97% of respondents said the neighbourhood was a very or fairly good place to live in.
55%
42%
1% 0% 0%
Very good Fairly good Average Fairly poor Very poor
How would you rate the neighbourhood as a place to live in?
Base: 2012, n=2002
NB this chart does not add up to 100% due to rounding.
Satisfaction with the neighbourhood as a place to live is higher than the 2011 Scottish Household Survey benchmark (94%).
Dundee Q No
National Comparator Source
Question Description National
Data Dundee
Q6 Scottish Household Survey 2011
Thinking now about the neighbourhood you live in, how would you rate it as a place to live?
% very good/ good 94% 97%
Research Resource Dundee City Council 26
Analysis by area reveals that respondents who lived in The Ferry were the most satisfied with their
neighbourhood (100%) and those who lived in North East the least satisfied (95%).
98%
97%
100%
99%
99%
98%
96%
97%
2%
2%
1%
1%
1%
3%
1%
1%
1%
1%
2%
1%
West End
Maryfield
The Ferry
Coldside
Lochee
East End
North East
Strathmartine
Thinking now about the neighbourhood you live in, how would you rate it as a place to live?
Very good/ fairly good Average Very poor/ fairly poor
Research Resource Dundee City Council 27
3.4 Neighbourhood quality of life (Q13)
Overall satisfaction with quality of life in the neighbourhood is high, with almost all respondents
stating they were very satisfied or satisfied (99%) compared to just 1% who were dissatisfied.
Compared to 2011, the proportion of respondents who were ‘very satisfied’ has increased from 52%
in 2011 to 59% in 2012.
50% 45%
5% 0%
40%
54%
4% 2%
52%47%
2% 0%
59%
40%
1% 0%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Overall, how satisfied are you with the quality of life in this neighbourhood?
2009 2010 2011 2012
Base: 2011, n=2005; 2012, n=2002
Research Resource Dundee City Council 28
Analysis by ward shows that all respondents who lived in Coldside and the Ferry were very satisfied
or satisfied with the quality of life and those who lived in the Ferry were significantly more likely than
those who lived in all other areas to be ‘very satisfied’.
Overall, how satisfied are you with the quality of life in this neighbourhood?
West End
Mary-field
The Ferry
Coldside Lochee East End
North East
Strath-martine
Base 100 330 106 275 295 296 301 299
Very satisfied 49% 58% 83% 63% 44% 58% 51% 63%
Satisfied 50% 40% 17% 37% 55% 41% 47% 35%
Dissatisfied 1% 2% - - 1% 2% 2% 1%
Very dissatisfied - - - - - - - 1%
Research Resource Dundee City Council 29
3.5 Dundee quality of life (Q14)
Overall satisfaction with quality of life in Dundee is high, with almost all respondents (99%) stating
they were very satisfied or satisfied compared to just 1% who were dissatisfied. The results have
not changed significantly since 2011.
52%48%
1% 0%
54%45%
1% 0%
Very satisfied Satisfied Dissatisfied Very dissatisfied
Overall, how satisfied are you with the quality of life in Dundee?
2009 2010 2011 2012
Base: 2011, n=2005; 2012, n=2002
Research Resource Dundee City Council 30
3.6 Providing voluntary/ unpaid help (Q15)
1 in 10 respondents said they had undertaken some form of work or activity on a voluntary basis in
the last 12 months.
The level of volunteering was greatest within the following groups:
Lochee (14%)
16-24 (16%)
Female (13%)
Conversely, the incidence of volunteering as lowest in the following groups:
West End (6%)
60-64 (5%)
Male (7%)
3.7 Community activities (Q16)
Respondents to the survey were read out a list of activities and asked which of these they were
aware of. Awareness was highest regarding community festivals or events (46%) and regarding
after school or children’s clubs (42%).
Q16a I am going to read out some examples of community activities and organisations. Which of these are you aware of?
Base: n=2002 %
Community Festivals/ Events eg Gala Day 46%
After school/children's clubs 42%
Organised Sporting activities/ classes/clubs 38%
Organised Social/Leisure activities/classes/clubs 33%
Learning groups or adult education classes 20%
Community Council or Neighbourhood Group 19%
Voluntary Youth Organisations 17%
Youth clubs/projects or drop-in centres 12%
Self-help or social care groups 11%
Other Youthwork activities 9%
Youth Information Services 8%
Community Regeneration Forum or Group 8%
Local Consultation Activities and Events 7%
None of these 20%
Research Resource Dundee City Council 31
Compared to 2011, awareness has increased significantly with regards to community festivals and
events (increased by 14 percentage points) and regarding Community Councils or Neighbourhood
Groups (increased by 8 percentage points). On the other hand, the proportion of respondents who
were aware of local consultation activities or events has halved since the last survey from 14% in
2011 to 7% in 2012.
Awareness of community development activities
Base: 2011, n=2005; 2012, n=2002 2009 2010 2011 2012
Community Festivals and Events 12% 7% 32% 46%
Local Consultation Activities or Events 16% 4% 14% 7%
Community Council or Neighbourhood Group 38% 7% 11% 19%
Community Regeneration Forum 10% 2% 6% 8%
Following on from this, respondents were asked how often they or a member of their household had
taken part in each of these activities. The table below shows the proportion of respondents who said
they or a household member takes part in these activities daily or weekly. The most popular
activities were organised sporting activities (16%) and organised social or leisure activities (11%). Community/ voluntary activities participation profile (% daily/ weekly)
Base: 2012, n=2002 2012
Organised Sporting activities/ classes/clubs 16%
Organised Social/Leisure activities/classes/clubs 11%
After school/children's clubs 7%
Voluntary Youth Organisations 5%
Youth clubs/projects or drop-in centres 3%
Other Youthwork activities 3%
Learning groups or adult education classes 3%
Self-help or social care groups 2%
Youth Information Services 1%
Community Festivals and Events 0.5%
Community Council or Neighbourhood Representative Structure 0.2%
Local Consultation Activities or Events 0.1%
Community Regeneration Forum 0.1%
Research Resource Dundee City Council 32
3.8 Cultural activities and events (Q17)
Respondents were shown a list of cultural activities and events such as films, exhibitions, plays,
museums, and classes and asked whether they had taken part in or visited any of these activities in
Dundee in the last 12 months. The vast majority of respondents (80%) said they had taken part or
visited at least one of these activities or events in the last 12 months. Those who were most likely to
have attended these events:
were aged 16-24/ 35-44 (93%)
were male (82%)
owned their home (not ex Council) or rented from a private landlord (90%)
Those who were least likely to have participated in cultural events:
lived in the most deprived areas (74%)
were aged 75+ (38%)
were female (79%)
rented their home from a housing association (69%)
3.9 Reasons for not taking part in community activities, organisations or
events (Q18)
Those who had not taken part in any community activities or organisations were asked to provide
reasons why this was the case. Over half (53%) said they were simply not interested and 32% said
this was down to health or disability issues.
Q18 If you have not taken part in any community activities or organisations, can you tell me why this is?
Base: n=313 %
Not interested 53%
Health / disability issues 32%
Not enough time to participate 7%
Childcare commitments 4%
Work commitments 4%
Affordability 4%
Caring commitments 2%
Not confident of impact 2%
Age related issues 2%
Don’t think I have anything to contribute 1%
Not aware of any meetings/ opportunities to participate 1%
Transport issues 0%
Research Resource Dundee City Council 33
3.10 Influencing decisions (Q19a/b)
Respondents were asked the extent to which they felt that they had an influence over decisions
which affect their neighbourhood. 37% of respondents agreed that they could influence decisions
which affect their local area compared to 28% who disagreed and 36% who neither agreed nor
disagreed.
3%
34% 36%
23%
5%
Strongly agree Tend to agree Neither agree nor disagree
Tend to disagree Strongly disagree
I can influence decisions affecting my local area
Base: 2012, n=1498
More Dundee respondents (37%) than was reported in the 2011 Scottish Household Survey (23%)
agreed with the statement “I can influence decisions affecting my local area”.
Dundee Q No
National Comparator Source
Question Description National
Data Dundee
Q19 Scottish Household Survey 2011
Please tell me to what extent you agree or disagree with the following statements… I can influence decisions affecting my local area
% agree 23% 37%
Research Resource Dundee City Council 34
45% of respondents were in agreement that people in their local community can influence decisions
affecting their local area compared to 19% who disagreed and 37% who neither agreed nor
disagreed.
5%
40% 37%
17%
2%
Strongly agree Tend to agree Neither/ nor Tend to disagree Strongly disagree
People in my community can influence decisions affecting my local area
Base: 2012, n=1429
Research Resource Dundee City Council 35
4. HEALTH
4.1 Registered with GP or health centre/ dentist (Q20)
98% of respondents were registered with a GP or health centre. Fewer respondents were registered
with a dentist (90%). These results are consistent with the 2011 survey findings.
98%90%
98%
76%
99%90%
98%90%
A GP or health centre A dentist
Are you registered with ...?
2009 2010 2011 2012
Base: 2011, n=2005; 2012, n=2002
Respondents aged 65 and over were significantly more likely to not be registered with a dentist
(77% ) than all other age groups. Respondents aged 16 to 24 were significantly less likely to be
registered with a doctor (90%) than all other age groups.
4.2 Rating of health overall (Q21)
77% of respondents rated their health good or very good, compared to 17% who said it was fair and
7% who said it was poor or very poor. The proportion of respondents rating their health very good or
good is more than in 2009 (74%) and 2010 (67%), however is less than in 2011 (80%).
44%
30%
15%9%
2%
33% 34%
18%11%
4%
40% 40%
14%5% 1%
38% 39%
17%6%
1%
Very good Good Fair Poor Very poor
How good is your health overall?
2009 2010 2011 2012
Base: 2011, n=2005; 2012, n=2002
Research Resource Dundee City Council 36
As shown below, respondents rating of their health decreases dramatically as age increases.
Furthermore, those who lived in the most deprived areas were less likely to rate their health as very
good or good (71%) than those who lived in other areas (83%).
98%91% 95%
80%
68%
54% 54%
33%
16-24 25-34 35-44 45-54 55-59 60-64 65-74 75+
How good is your health overall?
% very good/ good
The results to this question do not vary significantly to the National benchmark.
Dundee Q No
National Comparator Source
Question Description National
Data Dundee
Q21 Scottish Household Survey 2011
How good is your health overall?
% very good/ good 75% 77%
% fair 19% 17%
% bad/ very bad 6% 7%
Research Resource Dundee City Council 37
4.3 Moderate physical activity (Q22)
One third of respondents said they undertook moderate physical activity for at least 30 minutes 4
days a week or more, 30% said they undertook moderate physical activity between 1 and 3 days a
week and 15% said they did this less than once a week. On the other hand, 13% of respondents
said they never undertake moderate physical activity for 30 minutes or more.
33%
40%
15% 13%
4 days a week or more 1-3 days a week Less than once a week Never
In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?
Base: 2012, n=2002
Again, age is directly correlated with activity levels with younger respondents being most likely to be
active 5 days a week or more with, for example, 44% of those aged between 16 and 24 participating
in activity 5 days a week or more compared to 11% of those aged 75 and over.
58%
44%
32% 29% 26%
16% 16% 15%
16-24 25-34 35-44 45-54 55-59 60-64 65-74 75+
In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?
4 days a week or more
Research Resource Dundee City Council 38
4.4 Smoking habit (Q23)
There has been a reduction in the proportion of respondents who said that they currently smoke
from 32% in 2010 to 28% in 2011 and decreasing again to 22% in 2012. As a result, the proportion
of respondents who said they used to smoke, has increased from 21% in 2011 to 30% in 2012.
30% 34% 36%32%27%
40%28%
21%
51%
22%30%
48%
Currently smoke Used to smoke Never smoked
Are you, or have you ever been, a smoker?
2009 2010 2011 2012
Base: 2011, n=2005; 2012, n=2002
The proportion of current smokers in the Dundee survey is consistent with the results from the 2011
Scottish Health Survey. However, more Dundee respondents had said they used to smoke than in
the Health Survey.
Dundee Q No
National Comparator Source
Question Description National
Data Dundee
Q23 Scottish Health Survey 2011
Are you, or have you ever been, a smoker?
% currently smoke 23% 22%
% used to smoke 22% 30%
% never smoked 55% 48%
Research Resource Dundee City Council 39
4.5 Alcohol consumption (Q24)
Respondents were asked about their alcohol consumption. Over one third of respondents said they
drink the recommended alcohol allowance (8 for men/ 6 for women) or more at least weekly (34%).
On the other hand 23% of respondents said they never drink more than the recommended
allowance.
3%
31%24%
19% 23%
1%
Daily or almost
daily
Weekly Monthly Less than
monthly
Never Don't know
How often do you have [8 for men/ 6 for women] or more alcoholic drinks on one occasion?
Base: 2012, n=2002
Analysis by age reveals that respondents aged 55 to 59, were most likely to drink the recommended
alcohol allowance or more, once a week or more often (8%). Respondents aged 75 and over were
the most likely to have said they never drink more than the recommended allowance (58%).
Research Resource Dundee City Council 40
4.6 Statements about mental wellbeing (Q25)
The Warwick-Edinburgh Mental Well-being Scale (WEMWBS) was developed by researchers at the
Universities of Warwick and Edinburgh to enable the measurement of mental well being of adults in
the UK.
WEMWBS is a 14 item scale of mental well-being covering subjective well-being and psychological
functioning, in which all items are worded positively and address aspects of positive mental health.
The question used is shown below:
Below are some statements about feelings and thoughts.
Please tick the box that best describes your experience of each over the last 2 weeks
STATEMENTS
None
of the
time
Rarely Some of
the time Often
All of
the
time
I've been feeling optimistic about the future 1 2 3 4 5
I've been feeling useful 1 2 3 4 5
I've been feeling relaxed 1 2 3 4 5
I've been feeling interested in other people 1 2 3 4 5
I’ve had energy to spare 1 2 3 4 5
I’ve been dealing well with problems 1 2 3 4 5
I’ve been thinking clearly 1 2 3 4 5
I’ve been feeling good about myself 1 2 3 4 5
I’ve been feeling close to other people 1 2 3 4 5
I’ve been feeling confident 1 2 3 4 5
I’ve been able to make up my own mind about things
1 2 3 4 5
I’ve been feeling loved 1 2 3 4 5
I’ve been interested in new things 1 2 3 4 5
I’ve been feeling cheerful 1 2 3 4 5
The scale is scored by summing responses to each item answered on a 1 to 5 Likert scale. The
minimum scale score is 14 (if each of the items is scored 1 ‘none of the time’) and the maximum
score is 70 (if each of the items is scored 5 ‘all of the time’).
Research Resource Dundee City Council 41
For Dundee as a whole, the mean score for WEMWBS is 52.16. The mean score for Dundee in
2011 was 54.11. The chart below shows the mean WEMWBS scores for each ward. This reveals
that respondents living in Strathmartine (54.39) and the East End (53.54) had a significantly higher
than average WEMWBS score while respondents living in the North East had the lowest score
(49.23).
51.79 52.83 52.73 51.5 51.09 53.5449.23
54.39
0
10
20
30
40
50
60
70
Mean WEMWBS score analysed by ward
WEMWBS Dundee
Analysis by age indicates that in general, the WEMWBS score decreases with age.
53.78 52.38 53.45 53.39 51.18 50.32 51.5647.85
0
10
20
30
40
50
60
70
16-24 25-34 35-44 45-54 55-59 60-64 65-74 75+
Mean WEMWBS score analysed by age
WEMWBS Dundee
The mean WEMEBS score is higher for the 2012 Dundee Citizen Survey (52.16) than the National
benchmark (49.9)
Dundee Q No
National Comparator Source
Question Description National
Data Dundee
Q25 Scottish Health Survey 2011
WEMWBS Mean Score 49.9 52.16
Research Resource Dundee City Council 42
4.7 Being treated fairly (Q26)
The survey asked respondents to rate the extent to which they felt that people treated them unfairly
where 1 was not at all and 6 was a great deal. Just under half of respondents answered ‘not at all’
to this question. The mean score for those who gave an opinion (i.e. excluding those who said ‘don’t
know’) was 1.66.
48%38%
8%2% 1% 0% 4%
1- Not at all 2 3 4 5 6 - A great deal
Don't know
Q26 On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what extent do you feel that people treat
you unfairly?
Base: 2012, n=2002
Analysis by age revealed that the mean score was lowest for respondents aged 16-24 (1.55) and
highest for those aged 65 to 74 (1.78). Those who rented from a private landlord had a lower score
(1.54) than those who rented from the Council (1.78).
Research Resource Dundee City Council 43
4.8 Support network (Q27)
87% of respondents agreed that they could turn to friends or relatives in the neighbourhood for
support compared to 5% who disagreed and 8% who were unsure. Respondents aged 34 to 44
were the most likely to agree with this statement (91%) and those aged 45 to 59 were the least
likely (79%).
39%48%
5%0%
8%
Strongly agree Tend to agree Tend to disagree Strongly disagree Don't know
Q27 To what extent do you agree with the statement: ‘I could turn to friends/ relatives in this neighbourhood for
support?
Base: 2012, n=2002
Research Resource Dundee City Council 44
5. EDUCATION
5.1 Currently undertaking education or training (Q28)
11% of respondents said they were currently taking part in some forms of education or class. Analysis
by age revealed that 16 to 24 years olds were significantly more likely to be undertaking a course
(51%) than all other age groups.
The results to this question have not varied significantly since 2011.
Research Resource Dundee City Council 45
5.2 Type of qualification (Q29)
Those who said they were undertaking some form of training were asked to specify the type of
qualification this would lead to. 8% said this would not lead to a qualification, 58% said it would lead
to a qualification at degree level or above and 34% said it would lead to another qualification.
8%
58%
34%
No qualification A qualification at degree level or above
Another qualification
Q29 What type of qualification, if any, will this lead to. Would it lead to….
Base: 2012, n=2002
Analysis by gender revealed that females were significantly more likely to have said the training
would not lead to a qualification (62%) than males (38%).
Younger respondents were the most likely to have said that the training will lead to a qualification at
degree level or above (65%).
Research Resource Dundee City Council 46
6. COMMUNITY SAFETY
6.1 Safety in the neighbourhood (Q30)
The vast majority of respondents said their neighbourhood was a very or fairly safe place to live in
(98%) compared to just 1% who said it was a bit or very unsafe.
57%
41%
1% 0% 1%
Very safe Fairly safe A bit unsafe Very unsafe Don't know
Taking everything into account how safe do you feel your neighbourhood is as a place to live?
Base: 2012, n=2002
Respondents who lived in Maryfield were most likely to have said their neighbourhood was very
safe (68%), while those who lived in the West End were least likely to have rated their
neighbourhood very safe (42%).
6.2 Safety during the day and at night (Q31)
Respondents were asked about how safe they felt in different circumstances:
93% felt very or fairly safe walking alone in their neighbourhood during the day (100% in
2011)
99% felt very or fairly safe alone in their home during the day ( 100% in 2011)
80% felt very of fairly safe walking alone in their neighbourhood after dark (88% in 2011)
100% felt very or fairly safe alone in their home at night (98% in 2011).
How safe do you feel when…
Very safe Fairly safe
A bit
unsafe
Very
unsafe
2011 2012 2011 2012 2011 2012 2011 2012
Walking alone in your neighbourhood during the
day 77% 67% 23% 26% 0% 8% 0% 0%
Alone in your home during the day 78% 73% 22% 26% 0% 0% 0% -
Walking alone in your neighbourhood after dark 51% 38% 37% 42% 9% 18% 3% 2%
Alone in your home at night 74% 72% 24% 28% 2% 1% 0% -
Research Resource Dundee City Council 47
Feeling of safety when alone in the home does not vary significantly from the National benchmark.
However, the proportion of respondents who felt very or fairly safe when walking alone in their
neighbourhood after dark is lower for Dundee (72%) than the national benchmark (78%).
Dundee Q No
National Comparator Source
Question Description National
Data Dundee
Q31 Scottish Household Survey 2011
Feeling of safety when alone in your home at night
% very/ fairly safe 97% 98%
Q31 Scottish Household Survey 2011
Walking alone in your neighbourhood after dark
% very/ fairly safe 78% 72%
Research Resource Dundee City Council 48
6.3 Change in the level of crime (Q32)
When asked about the change in the level of crime in the past year, the vast majority (73%) were of
the opinion that the level of crime has remained about the same over the last year. On the other
hand, 8% of respondents said there has been an increase in the level of the crime and 2% said the
level of crime has decreased. The proportion of respondents who felt that the level of crime has
decreased was less in 2012 (2%) than in 2011 (9%).
6%
70%
9%15%
8%
73%
2%16%
More crime/ increased a lot or a little
About the same Less crime/ decreased a lot or a little
Don’t know
Do you think the amount of crime in your neighbourhood has increased or decreased over the past year?
2011 2012
Base: 2011, n=2005; 2012, n=2002
Analysis by ward reveals that those who lived in Maryfield and the North East were most likely to
have said the crime rate has increased (both 13%). Significantly more respondents who lived in The
Ferry (92%) than in all other areas were of the opinion that the level of crime in their neighbourhood
has stayed the same.
How much would you say the crime rate in your local area has increased or decreased over the past year?
Base: 2011, n=2005; 2012, n=2002
More crime/ increased a lot or a
little About the same
Less crime/ decrease a lot or a
little Don’t know
2011 2012 2011 2012 2011 2012 2011 2012
West End 5% 5% 69% 81% 21% 2% 5% 12%
Maryfield 6% 13% 59% 62% 8% 1% 28% 25%
The Ferry 1% 4% 94% 92% 1% - 4% 4%
Coldside 7% 8% 67% 67% 4% 3% 21% 21%
Lochee 11% 10% 55% 71% 9% 4% 25% 15%
East End 8% 4% 76% 62% 7% 3% 9% 31%
North East 4% 13% 85% 75% 2% 3% 9% 9%
Strathmartine 6% 11% 59% 72% 15% 3% 20% 15%
Research Resource Dundee City Council 49
Those who said that the level of crime in their neighbourhood had increased were asked about the
factors which have influenced their opinion. The main factor which appears to have had an influence
was word of mouth with just under half of respondents stating that talking to people in their area has
been the biggest influence on their opinion.
Q33 If you feel crime has increased in your neighbourhood, what has influenced your opinion?
Base: 2012, n=184 %
Talking to people in the area 47%
Personal experience of crime 13%
Media - television, radio, paper 10%
Experience of family or friends 9%
Internet sites 1%
Social media internet sites eg Facebook, Twitter -
Police or Council publications 0%
Other 32%
Don’t know 0%
Research Resource Dundee City Council 50
6.4 Factors which contribute to crime level (Q34)
Respondents were asked what they identified as being the main factor which contributes most to
the level of crime in the neighbourhood. The most popular responses to this question were:
Alcohol/ drugs (27%)
Unemployment (6%)
Gangs/ youths (5%)
Four in 10 respondents were unable to answer this question (40%), 7% said nothing contributes to
the level of crime in their neighbourhood and 9% said they lived in a good neighbourhood where
they do not have a lot of trouble.
What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?
Base: 2012, n=2002 %
Alcohol/ Drugs 27%
This is a good area/ neighbourhood/ quiet/ no trouble 9%
Unemployment 6%
Gangs/ youths 5%
Boredom/ nothing to do/ lack of facilities 4%
Crime e.g. Break ins/ burglary/ vandalism 2%
Lack of money/ poverty 1%
New people/ undesirables moving into area/ not knowing who your neighbours are 1%
Lack of discipline/ parental control 1%
Driving offences/ speeding/ motorbikes 0%
Immigrants 0%
Prostitution 0%
Anti social behaviour 0%
Opportunists/ some people can't help themselves 0%
Lack of policing/ wardens 0%
Other 1%
Nothing 7%
Don't know 40%
Research Resource Dundee City Council 51
6.5 Extent to which fear of crime prevents them from taking part in everyday
activities (Q35)
The vast majority of respondents (86%) said that fear of crime does not prevent them at all from
taking part in everyday activities, 13% said it prevents them a little and 1% said it prevented them
quite a lot.
86%
13%1% 0%
Not at all A little Quite a lot A great deal
To what extent, if at all, does fear of crime prevent you from taking part in every day activities?
Base: 2012, n=2002
Respondents who owned a non ex council home were the most likely to have said fear of crime
does not prevent them from taking part in everyday activities at all. On the other hand, those who
rented their home from the Council or from a housing association were the most likely to have said
fear of crime prevents them from taking part in everyday activities a little or quite a lot (20%).
Analysis by age showed that older respondents were more likely to have said that fear of crime
prevents them from taking part in everyday activities a little or quite a lot (19%) than those aged 16
to 34 (12%) or 35 to 64 (13%).
Those who lived in Lochee were most likely to have said fear of crime prevents them from taking
part in everyday activities (33%) and those who lived in the West End (7%) and Strathmartine (6%)
were the least likely. Those who lived in the most deprived areas were significantly more likely to
have said fear of crime prevents them from taking part in everyday activities (18%) than those who
lived in other areas (10%).
Research Resource Dundee City Council 52
7. MONEY MATTERS
7.1 Bank or building society account and Contents Insurance (Q36/37)
The vast majority of respondents (94%) had a bank account, 14% had building society accounts,
6% had post office card accounts and 3% had credit union accounts.
Respondents who lived in the most deprived areas were less likely to have a bank account (91%) or
building society account (11%) than those who lived in other areas (96% and 16% respectively).
Analysis by age reveals that those who were aged 65 and over were the most likely to have a post
office account (10%). Furthermore significantly more respondents aged 35 to 64 (20%) and 65+
(15%) said they had a building society account than those aged 16 to 34 (5%).
94%
14%3% 6% 1% 2%
Bank account Building
society account
Credit union
account
Post Office
card account
No, none of
these
Prefer not to
say
Which of these accounts, if any, do you or your partner have?
Base: 2012, n=2002
7 in 10 respondents said they had home contents insurance (70%). Compared to the previous years
the proportion of respondents who have said they had bank or building society accounts and home
contents insurance has decreased for both.
91%79%
93%
78%
98%
84%94%
70%
Bank or building society account Home contents insurance
Do you have? (% stating 'yes')
2009 2010 2011 2012
Base: 2011, n=2005; 2012; n=2002
Research Resource Dundee City Council 53
Slightly more Dundee respondents had a building society account than was reported in the Scottish
Household Survey (18%).
Dundee Q No
National Comparator Source
Question Description National
Data Dundee
Q36 Scottish Household Survey 2011
Which of these accounts, if any, do you or your partner have?
% with bank account 92% 94%
% with building society account
18% 14%
% with credit union account 3% 3%
% with post office account 6% 6%
% with none 1% 1%
% refused 3% 2%
7.2 Total value of savings (Q38)
Respondents were asked about any savings or investments that they had. One in five respondents
said they had savings or investments (20%), 38% of respondents said they did not have any
savings and 36% refused to answer this question.
38%
7%13%
7%
36%
No savings Less than £1,000 £1,000 or more Don't know Prefer not to say
Total value of savings or investments
Base: 2012, n=2002
Younger respondents were more likely to have no savings (60%) than those aged 35 to 64 (29%)
and 65+ (18%).
Perhaps unsurprisingly, those who owned their home (not ex council) were more likely to have
savings (29%) than all other respondents. Council tenants were the least likely to have savings
(10%).
Respondents who lived in the most deprived areas were significantly less likely to have savings
(15%) than respondents who lived in other areas (24%).
Research Resource Dundee City Council 54
Significantly fewer Dundee respondents said they had some form of savings or investment than was
reported in the 2011 Scottish Household Survey. It should be noted that Dundee had a much higher
refusal rate to this question than the SHS.
Dundee Q No
National Comparator Source
Question Description National
Data Dundee
Q38 Scottish Household Survey 2011
Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?
% with no savings
27% 38%
% with savings
63% 20%
% don't know/ prefer not to say
10% 36%
Research Resource Dundee City Council 55
7.3 Financial difficulties (Q39)
Just under half of respondents said they were not experiencing any financial difficulties, 30% said
they were struggling to afford the cost of domestic energy bills and 23% were struggling to afford
the cost of food.
4% 5% 2%
23%30%
10%
46%
18%
Mortgage
or rent payments
Council tax
payments
Loan or
credit card payments
Cost of
food
Cost of
domestic energy bills
Vehicle
fuel prices
None of
the above
Prefer not
to say
Are you currently experiencing, or within the last year have you had any difficulties with the following?
Base: 2012, n=2002
Analysis by age reveals that in general, those aged 65 and over were least likely to be experiencing
financial difficulties. For example,
35% of respondents aged 16 to 34 were finding it difficult to afford domestic energy bills,
compared to 29% of those aged 35 to 64 and 22% of respondents aged 65+;
31% of respondents aged 16 to 34 were finding it difficult to afford the cost of food,
compared to 21% of those aged 35 to 64 and 15% of respondents aged 65+;
11% of respondents aged 16 to 34 and 12% of respondents aged 35 to 64 were finding it
difficult to afford vehicle fuel prices, compared to 5% of respondents aged 65+;
Research Resource Dundee City Council 56
7.4 Financial management (Q40)
The survey asked the extent to which respondents were managing financially. Over 4 in 10
respondents said they were managing very or quite well, 42% said they get by all right and 7% said
they were not managing very well.
4%
38% 42%
7%0% 0% 5% 4%
Manage
very well
Manage
quite well
Get by all
right
Don’t
manage very well
Have some
deep financial
difficulties
Are in deep
financial trouble
Refused Don’t know
Which of these phrases best describes how you and your household are managing financially these days?
Base: 2012, n=2002
The proportion of respondents who were managing very or quite well financially increases with age
from 28% for respondents aged 16 to 34 to 48% for respondents aged 35 to 64 and to 56% for
respondents aged 65 and over.
Respondents who rented their home from a private landlord (22%) were least likely to have said
they were managing very or quite well financially and those who owned a non ex council home
(57%) were the most likely.
Those who lived in the most deprived areas were less likely to have said they were managing very
or fairly well financially (38%) than those who lived in all other areas (46%).
Compared to the National benchmark, fewer Dundee respondents stated they were managing very
or quite well financially than was reported in the 2011 Scottish Household Survey (47%).
Dundee Q No
National Comparator Source
Question Description National
Data Dundee
Q40 Scottish Household Survey 2011
Taking everything together, which of these phrases on this card best describes how you and your household are managing financially these days?
% managing quite well or very well
47% 42%
Research Resource Dundee City Council 57
8. CONTACTING YOUR COUNCIL
8.1 Reason for contact (Q41)
Compared to 2011, there has been an increase in the percentage of respondents who have never
contacted the Council, increasing from 60% in 2011 to 72% in 2012. This as a result has meant that
there has been a decline in the proportion of respondents who have had contact to seek information
(9%), make a complaint (2%), request a service or make a suggestion (17%) since 2011.
19%31%
47%
3%10%
37%
53%
0.5%
60%
2%9%
17%
0.0%
72%
Make a complaint Seek information Request a service Make a suggestion Have never contacted the
Council
When you last contacted Dundee City Council, was this contact to …?
2009 2010 2011 2012
Base: 2011, n=2005; 2012, n=2002
8.2 Method of contact (Q46)
The vast majority of respondents who made contact said they telephoned the Council (84%). This
was also the most popular method of contact in 2009, 2010 and 2011. The proportion of
respondents who have made personal visits to the Council’s office has remained consistent with the
2011 survey at 8%.
Was your most recent contact ….
Base: 2011, n=844; 2012, n=667 2009 2010 2011 2012
By a telephone call to the Council 71% 73% 86% 84%
By a personal visit to a Council office 17% 19% 8% 8%
By visiting the Council's website 0% 1% 2% 5%
By a letter 8% 5% 2% 2%
By e-mail 4% 2% 2% 1%
Research Resource Dundee City Council 58
8.3 Satisfaction with responding to complaints (Q42)
Those who contacted the Council to make a complaint were asked how satisfied they were that the
Council responded to their complaint. More respondents were dissatisfied (46%) than satisfied
(40%) with the Council in this respect. The proportion of respondents who said they were
dissatisfied has increased from 42% in 2011 to 46% in 2012.
41%
18%
2%9%
25%
7%
35%
16%26%
16%17%23%
14%
33%
13%
Very satisfied Satisfied Neither satisfied
nor dissatisfied
Dissatisfied Very dissatisfied
Overall, how satisfied were you that the Council responded reasonably to your complaint?
2009 2010 2011 2012
Base: 2011, n=92; 2012, n=213
8.4 Satisfaction with responding to information requests (Q43)
Those who had contacted the Council for information were asked how satisfied they were with the
response they received. 91% said they were very satisfied or satisfied with this contact to seek
information compared to 5% who were dissatisfied. Satisfaction has decreased marginally from 94%
in 2011, however is higher than in 2010 where 85% were satisfied in this respect.
71%
14%3% 7% 4%
43%51%
5% 2% 0%
52%
39%
4% 4% 1%
Very satisfied Satisfied Neither satisfied nor dissatisfied
Dissatisfied Very dissatisfied
Overall, how satisfied were you with this contact to seek information?
2009 2010 2011 2012
Base: 2011, n=294; 2012, n=407
Research Resource Dundee City Council 59
8.5 Satisfaction with responding to service requests (Q44)
Those who had contacted the Council for information were asked how satisfied they were with the
response they received. 97% said they were very satisfied or satisfied with this contact to seek a
service. Compared to 2011 overall satisfaction has increased from 94% in 2011 to 97% in 2012.
Furthermore, the proportion of respondents who said they were very satisfied has increased to its
highest value yet at 67%.
58%
24%
1%7% 9%
48% 46%
2% 2% 1%
67%
30%
2% 0% 0%
Very satisfied Satisfied Neither satisfied nor dissatisfied
Dissatisfied Very dissatisfied
Overall, how satisfied were you with this contact to request a service?
2009 2010 2011 2012
Base: 2011, n=453; 2012, n=407
8.6 Experience of contacting the Council (Q45)
Over 9 in 10 respondents said they got what they needed when they last contacted the Council
(91%). This is an increase of 6 percentage points since 2011. Only 9% of respondents said they
had to re-contact the Council about the same issue. This is less than in 2011 where 15% had to
contact the Council again.
66%
34%
85%
15%
91%
9%
Get what you need at that contact Have to contact the Council again about the same issue
On your most recent contact with the Council, did you…..
2009 2010 2011 2012
Base: 2011, n=844; 2012, n=667
Research Resource Dundee City Council 60
Analysis by contact method revealed that all respondents who had visited the Council’s website said
they got what they needed at that contact. On the other hand 70% of respondents who had
contacted the Council by email or by making a personal visit to the office said they got what they
required. Please note the base numbers for some contact methods are very low and therefore this
is not statistically significant.
On you most recent contact with the Council, did you...? (analysed by contact method)
Overall By a letter
By a telephone call to the Council
By a personal visit to a
Council office By e-mail
By visiting the
Council's website
Base 667 18 552 56 7 34
Get what you need at that contact
91% 84% 93% 70% 70% 100%
Have to contact the Council again about the same issue
9% 16% 7% 30% 30% -
The table below reveals that those who contacted the council to make a complaint (60%) or to make
a suggestion (23%) were least likely to have said they got what they needed at that contact and
those who contacted to make a service request were the most satisfied (96%). Please note the
base numbers for some of the contact types are very low, in particular making a suggestion where
only 4 individuals have responded. Therefore this is not a statistically significant finding.
On you most recent contact with the Council, did you...? (analysed by nature of contact)
Overall Make a
complaint Seek
information Request a
service Make a
suggestion
Base 667 43 213 407 4
Get what you need at that contact
91% 60% 89% 96% 23%
Have to contact the Council again about the same issue
9% 40% 11% 4% 77%
Research Resource Dundee City Council 61
8.7 Satisfaction with telephone contact (Q47)
Respondents who had telephoned the Council were asked to rate their satisfaction with the
Council’s telephone system. Almost all respondents were satisfied with how quickly the phone was
answered (99%), how easy it was to get through to someone who could help (98%), the overall
helpfulness (98%) and friendliness of staff (98%) and that staff understood what they wanted (97%).
Satisfaction was considerably lower for the outcome of the contact with 88% of respondents being
satisfied in this respect. Slightly fewer respondents were satisfied with the outcome of their contact
(91%).
How satisfied or dissatisfied were you with your recent contact with the Council by telephone in terms of the following:
Telephone contact % satisfied (Base: 2011, n=736; 2012, n=550)
2009 2010 2011 2012
How easy it was for you to find the right number to call - - - 98%
How quickly the phone was answered - 99% 99% 99%
How easy it was to get through to someone who could help - 97% 98% 98%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
- 95% 97% 98%
How well the staff understood what you wanted - 89% 97% 97%
The outcome of your contact - 72% 88% 91%
8.8 Satisfaction with office contact (Q48)
Satisfaction with office visits was very high with almost all respondents being satisfied with the ease
of accessing the office (97%) and the suitability of the office (96%). On the other hand, slightly fewer
respondents were satisfied with the outcome of their contact (71%).
How satisfied or dissatisfied were you with your recent contact when visiting a Council office in terms of the following?
Personal visit % satisfied (Base: 2011, n=66; 2012, n=55) 2009 2010 2011 2012
How easy it was to get to the office 98% 98% 99% 97%
The suitability of the office e.g. waiting areas, privacy, access for disabled people etc
93% 94% 99% 96%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
93% 91% 99% 91%
How well the staff understood what you wanted 91% 89% 99% 89%
The outcome of your contact 77% 75% 90% 71%
8.9 Satisfaction with written contact (Q49)
Only 24 respondents had contacted the Council by letter. 95% of respondents said they were
satisfied with how quickly they had received a reply to their email or letter, 91% were satisfied with
the extent to which the first reply they received answered their query and 86% of respondents were
satisfied
How would you rate your most recent contact with the Council in terms of the following?
Base: 2011, n=24; 2012, n=22 2009 2010 2011 2012
How quickly you received a reply to your e-mail/ letter - - 96% 95%
The extent to which the first reply you received answered your query
- - 92% 91%
The outcome of your contact - - 77% 86%
Research Resource Dundee City Council 62
8.10 Satisfaction with visiting the website (Q50/51)
Only 18% of respondents said they had visited the Council’s website which is consistent with the
2011 survey.
Have you ever used the Council's website?
Base: 2011, n=1987; 2012, n=1968 2009 2010 2011 2012
Yes 31% 27% 18% 18%
Those who had visited the website were asked to rate how satisfied they were with obtaining
information and the amount of information that was available. 94% were satisfied with how easily
they managed to find the information they wanted and 92% were satisfied with the amount of
information provided on the website.
How would you rate the website in terms of the following? (% satisfied)
Base:2011, n=335; 2012, n=457 2009 2010 2011 2012
How easily you managed to find the information you wanted 87% 93% 99% 94%
The amount of information provided on the website 87% 93% 99% 92%
8.11 Amount of information provided about the Council and its services (Q52)
Just under 9 in 10 respondents were of the opinion that they received enough information about the
Council and the services it provides (89%). This is less than in 2011 where 98% said they received
enough information.
Generally, do you feel that you receive enough information about the Council and the services it provides?
Base: 2011, n=353; 2012, n=2002 2009 2010 2011 2012
Yes 66% 69% 98% 89 %
8.12 Internet access (Q53)
Over 6 in 10 respondents (68%) said they had internet access in some way with 57% stating they
had internet access at home, 18% having internet access via a mobile phone, 10% having internet
access at work and 5% stating they access the internet through public access. Compared to 2011
there has been a decrease in the proportion of respondents who had internet access at home and
an increase in the proportion of respondents who access the internet via a mobile phone.
Do you or your household access the internet in any of the following ways…
Base: 2011, n=2005; 2012, n=2002 2009 2010 2011 2012
Internet access at home - - 63% 57%
Internet access via a mobile phone - - 14% 18%
Internet access at work - - 10% 10%
Internet access through public access eg at library - - 4% 5%
Access the internet in some other way - - 4% 4%
None of these - I do not access the internet - 40% 33% 32%
In general, the proportion of respondents with internet access at home decreases with age, for
example from 81% for respondents aged 16 to 24 to 11% for respondents aged 75 and over.
Similarly, the proportion of respondents who had internet access via a mobile phone also decreases
with age from 40% for respondents aged 16 to 24 to 1% for those aged 75 and over. Males were
significantly more likely to have said they had internet access at home (63%) than females (53%).
Research Resource Dundee City Council 63
In terms of geography, respondents who lived in Strathmartine were the most likely to have internet
access at home (71%) and those who lived in Coldside the least likely (51%). Respondents who
lived in the most deprived areas were also less likely to have internet access at home (54%) than
those who lived in other areas (61%).
Fewer respondents had internet access in the Dundee survey (68%) than the 2011 Scottish
Household Survey (73%).
Dundee Q No
National Comparator Source
Question Description National
Data Dundee
Q53 Scottish Household Survey 2011
Do you access, and use, the internet in any of the following ways…
% with internet access 73% 68%
8.13 Vulnerable Adults (Q54)
Respondents were asked for their opinions on a couple of statements regarding vulnerable adults.
36% were aware that the Council had procedures in place to respond to situations where vulnerable
adults might be at risk of harm. Four in 10 respondents said they would know who to contact if they
had concerns that a vulnerable adult was at risk of being abused.
Vulnerable adults
Base: 2012, n=2002 Yes No
Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?
36% 64%
Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?
40% 60%
Analysis by age reveals that respondents aged 35 to 64 were significantly more likely to be aware of
the Council’s procedures in responding to situations where vulnerable adults may be at risk of harm
(44%). This age group was also the most likely to know who to contact should they have any
concerns about a vulnerable adult (47%).
Research Resource Dundee City Council 64
9. VIEWS ABOUT THE COUNCIL
9.1 Statements about the Council - most important (Q55)
Respondents were asked to select from a list of statements about their local council which three
they considered most important. This revealed that the most important were:
Providing services which are value for money (51%)
Providing good quality services (40%)
Offering a good range of services (39%)
Both providing good quality services and services which were value for money were in the top two
in 2011. However, the proportion of respondents who cited providing services which are good
quality has decreased significantly in terms of importance from 56% in 2011 to 40% in 2012.
I am going to read out a list of statements about your local Council and would like you to tell me which 3 are of the most importance to you.
Base: 2011, n=2005; 2012, n=2002 2009 2010 2011 2012
Providing services which are value for money - 25% 51% 51%
Providing good quality services 37% 44% 56% 40%
Offering a good range of services 30% 46% 45% 39%
Providing an efficient service - 42% 47% 37%
Tackling important issues for the future of the area - 23% 13% 30%
Having friendly, polite, helpful, well informed employees - 33% 24% 29%
Having the resources to do a good job 12% 20% 31% 28%
Promoting its services well - 6% 8% 14%
Listening to complaints - 37% 14% 11%
Ensuring sustainable use of resources and care for the environment
- 7% 5% 11%
Communicating well with the public - 18% 6% 7%
The table below shows the top priority for each area. Providing services which were value for
money was most important for those who lived in the Ferry, the West End, Strathmartine, the East
End and Lochee. For those who lived in Maryfield, North East and Coldside the top priority was
offering a good range of services.
Top priority per ward
Ward Priority %
The Ferry Providing services which are value for money 47%
West End Providing services which are value for money 49%
Strathmartine Providing services which are value for money 52%
East End Providing services which are value for money 56%
Lochee Providing services which are value for money 62%
Maryfield Offering a good range of services 54%
North East Offering a good range of services 54%
Coldside Offering a good range of services 57%
Analysis by age reveals that:
Research Resource Dundee City Council 65
Respondents who were aged 65 and over were more likely to have said providing services
which are value for money was a priority (56%) than those aged 16 to 34 and 35 to 64 (both
50%);
Respondents aged 16 to 34 were more likely to have said tackling important issues for the
future of the area was a priority (34%) than those aged 35 to 64 or 65+ (27%);
14% of respondents aged 65 and over said ensuring sustainable use of resources and care
for the environment was a priority compared to 7% of respondents aged 16 to 34).
Analysis by gender indicates:
Females were more likely to have said providing services which are value for money was a
priority (55%) than males (47%).
The main differences by tenure were:
Over half of respondents who owned an ex council property said offering a good range of
services was a priority (51%). Those who owned a non ex council property were least likely
to have said this was a priority (27%);
More respondents who rented their home from a private landlord said having the resources
to do a good job was a priority (40%) than those who owned a non ex council home (23%);
Respondents who owned a non ex council home were more likely to have said that providing
good quality services was a priority (48%) than those who owned an ex council home (32%)
Those who owned a non ex council home were most likely to have said having friendly,
polite, helpful, well informed employees was a priority (38%) and those who rented from a
private landlord were the least likely (20%).
Research Resource Dundee City Council 66
9.2 Agreement with statements about the Council (Q56)
Following on from this, respondents were asked to state the extent to which they agreed or
disagreed with various statements about the Council. The level of agreement was highest in terms
of:
Offering a good range of services (77%)
Providing good quality services (73%)
Proving an efficient service (66%)
The level of agreement has decreased for all statements since the 2011 survey and most notably in
terms of the following statements:
Having friendly, polite, helpful and well informed employees (decreased by 19 percentage
points)
Providing services which are value for money ( - 17%)
Listens to complaints (-17%)
Promotes its services well (-16%)
Agreement with statements about your local Council (% agree)
Base: 2011, n=2005; 2012, n=2002 2009 2010 2011 2012
Offers a good range of services 74% 77% 85% 77%
Provides good quality services 67% 74% 81% 73%
Provides an efficient service 65% 67% 81% 66%
Has friendly, polite, helpful, well informed employees 77% 80% 82% 63%
Provides services which are value for money 48% 58% 74% 57%
Has the resources to do a good job 64% 71% 66% 57%
Ensures sustainable use of resources and care for the environment
59% 63% 65% 56%
Promotes its services well 58% 61% 71% 55%
Tackles important issues for the future of the area 53% 54% 68% 55%
Communicates well with the public 55% 61% 66% 52%
Listens to complaints 64% 68% 63% 46%
Analysis by age reveals that:
Older respondents aged 65+ were most likely to agree the Council has the resources to do
a good job (62%), and those aged 16 to 34 the least likely (51%);
Older respondents aged 65+ were most likely to agree the Council provides an efficient
service (72%), and those aged 16 to 34 were the least likely (56%);
Respondents aged 35 to 64 were most likely to agree the Council provides services which
are value for money (63%) and respondents aged 16 to 34 were the least likely (49%);
Respondents aged 35 to 64 were most likely to agree the Council promotes its services well
(57%) and those aged 16 to 34 were the least likely (51%)
The results analysed by gender do not vary significantly, with the exception of the following
statement:
The Council provides an efficient service where 69% of males agreed with this statement
compared to 64% of females)
Research Resource Dundee City Council 67
The main differences by tenure were that those who rented from the Council were the most likely to
agree with all statements. On the other hand, those who rented from a private landlord were least
likely to agree with these statements. The biggest variances were with regards to the following
statements:
Provides an efficient service (77% for Council tenants compared to 47% for those who rent
from a private landlord)
Has friendly, polite, helpful, well informed employees service (79% for Council tenants
compared to 52% for those who rent from a private landlord)
Listens to complaints service (66% for Council tenants compared to 41% for those who rent
from a private landlord)
Tackles important issues for the future of the area (60% for Council tenants compared to
28% for those who rent from a private landlord)
Those who lived in the most deprived areas were more likely to agree with these statements than
those who lived in all other areas. The biggest differences were as follows:
Offers a good range of services (82% of those who lived in the most deprived areas
compared to 72% of respondents who lived in all other areas)
Has the resources to do a good job (67% of those who lived in the most deprived areas
compared to 49% of respondents who lived in all other areas)
Has friendly, polite, helpful, well informed employees (70% of those who lived in the most
deprived areas compared to 57% of respondents who lived in all other areas)
Research Resource Dundee City Council 68
10. HOUSEHOLD DETAILS
10.1 Number of adults/ children (Q57)
The table below shows the number of children and adults in the household. 65% of households
interviewed did not have any children under the age of 16. This is less than in 2011 where 75% of
households interviewed did not contain any children.
Could I just check how many adults and children there are in the household including you?
Base: 2012, n=2012
Adults Children
2011 2012 2011 2012
0 0% 0% 75% 65%
1 33% 27% 15% 18%
2 53% 62% 8% 15%
3 10% 8% 2% 1%
4 4% 3% 0% 0%
5 1% 0% 0% 0%
6 0% 0% 0% 0%
10.2 Ages of children (Q58)
Following on from this, respondents were asked to specify the number of children within different
age bands. 43% of households with children said they had at least one child who was under three
years old, 56% of households had at least one child between the ages of 3 and 5 and 38% said they
had at least one child between the ages of 6 and 15.
How many children are there in the household in each age group?
Base: 2012, n=675
Less than 3 years 3-5 years 6-15 years
2011 2012 2011 2012 2011 2012
0 72% 57% 63% 54% 42% 62%
1 25% 35% 30% 38% 43% 29%
2 3% 8% 7% 8% 14% 9%
3 1% 0% 0% 0% 1% 1%
4 0% 0% 0% 0% 0% 0%
5 0% 0% 0% 0% 0% 0%
Research Resource Dundee City Council 69
10.3 Access to personal transport (Q60)
Respondents were asked about their access to personal transport. Six in ten respondents said their
household had access to at least one motor vehicle for their personal use. This is consistent with
the results from 2011.
How many motor vehicles does your household have access to for peronal use?
Base: 2011, n=2,005; 2012, n=2012 2011 2012
1 43% 46%
2 15% 14%
3 2% 1%
4 or more 0% 0%
None 40% 40%
Fewer Dundee respondents said their household had access to at least one car (60%) than the
National result reported in the Scottish Household survey (70%).
Dundee Q No
National Comparator Source
Question Description National
Data Dundee
Q60 Scottish Household Survey 2011
How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)
% with no access to cars 30% 40%
% at least one 70% 60%
10.4 Ethnicity (Q64)
In terms of ethnicity, 96% of respondents were Scottish.
Q64 Which of the groups on this card do you consider you belong to?
Base: 2012, n=2002
Scottish 96%
English 0%
Welsh 0%
Northern Irish 0%
British 1%
Irish 0%
Polish 1%
Any other white ethnic group 0%
Pakistani, Pakistani Scottish or Pakistani British 0%
Indian, Indian Scottish or Indian British 0%
Chinese, Chinese Scottish or Chinese British 0%
Other Asian background 0%
African, African Scottish or African British 0%
Black, Black Scottish or Black British 0%
Research Resource Dundee City Council 70
10.5 Health and disability status (Q61/62)
18% of households had at least one member who had some form of long term health problem or
disability which is marginally less than in 2011 (20%). The majority said this was regarding a
mobility or physical disability (78%).
What is the nature of the disability?
Base: 2011, n=457; 2012, n=429 2011 2012
Mobility/ physical disabilities 74% 78%
Mental health condition 9% 9%
Difficulties with sight 7% 3%
Difficulties with hearing 7% 1%
Developmental disorder (eg Autistic Spectrum Disorder or Asperger's syndrome)
2% 1%
Learning difficulties (eg dyslexia) 1% 1%
Learning disability (eg Down’s Syndrome) 1% 0%
Other condition 22% 14%
10.6 Religion (Q63)
In terms of religion, 30% were Church of Scotland and 18% Roman Catholic. A further 49% said
they did not belong to any religion.
What is your religion?
Base: 2011, n=2005; 2012, n=2002 2011 2012
None 45% 49%
Church of Scotland 29% 30%
Roman Catholic 20% 18%
Other Christian 2% 1%
Muslim 1% 0%
Hindu 0% 0%
Buddhist 0% 0%
Another religion 0% 0%
Would rather not say 3% 2%
10.7 Income (Q65)
The table below shows the weekly and annual income for households. 45% of respondents refused
to answer this question and 22% were unsure.
Which group the annual household falls. Please use net income from all sources ie after deductions of income tax, national insurance and other compulsory deductions. Please take into account any money you may have from employment, including bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings
Base: 2011, n=2005; 2012, n=2002 2011 2012
Less than £100 per week / £5,299 per year 4% 2%
£100-199 per week / £5,300 - £10,399 per year 12% 6%
£200-299 per week / £10,400-£15,599 per year 13% 8%
£300-399 per week / £15,600-£20,799 per year 10% 7%
£400-£499 per week / £20,800 - £25,999 per year 6% 3%
£500-£599 per week / £26,000 - £31,199 per year 3% 2%
£600 or more per week / £31,200 or more per year 5% 6%
Don't Know 16% 22%
Would rather not say 32% 45%
Research Resource Dundee City Council 71
11. CONCLUSIONS
11.1 Areas of high performance
The following comments have been made regarding key areas where the Council is performing to a
high standard, where significant improvement has been made since the 2011 customer survey or
where the results are higher than reported for National surveys such as the 2011 Scottish
Household Survey and the 2011 Health Survey:
Satisfaction with the home is very high with 93% stating the condition of their home was very
or fairly good.
Satisfaction with youth facilities has increased significantly since 2011 from 85% in 2011 to
94% in 2012.
The neighbourhood was rated a good place to live by almost all respondents (97%), and this
is higher than the National result reported in the Scottish Household Survey (94%).
The proportion of respondents who were satisfied with the quality of life in the
neighbourhood was very high with almost all respondents stating they were very satisfied or
satisfied. Furthermore the proportion of respondents who said they were very satisfied in this
respect has increased significantly from 52% in 2011 to 59% in 2012.
99% of respondents were satisfied with the quality of life in Dundee.
37% agreed they could influence decisions affecting their local area. This is more than the
National benchmark where only 23% in the2011 Scottish Household Survey said this.
The vast majority of respondents said they felt their neighbourhood was a safe place to live
(98%).
In terms of financial management, 84% of respondents said they were managing very well,
quite well or get by all right.
The majority of respondents who had contacted the Council said they got what they needed
at that contact (91%). This is a substantial increase on the 2011 survey where 85% said they
got what they needed.
11.2 Areas for improvement
However, some key areas which Dundee may wish to consider or explore further are also noted:
Satisfaction with the condition of roads, pavements and street lighting has decreased since
2011 from 89% to 84% in 2012.
Only 10% of respondents had undertaken some form of work or activity on a voluntary basis
within the last 12 months.
Despite more respondents in 2012 than in 2011 stating their neighbourhood was a safe
place to live, fewer people were of the opinion that they felt safe walking in their
neighbourhood at night (81% in 2011 to 72% in 2012) or during the day (99% in 2011 to
90% in 2012.
Research Resource Dundee City Council 73
West End Results
1.
Citizen Survey 2012 - West End
SQ2 Community regeneration area: 0% Ardler, St Mary's and Kirkton
0% Beechwood, Lochee, Menzieshill and Charleston
0% Coldside and Maryfield
0% Fintry, Whitfield and Mill O Mains
0% Mid Craigie, Linlathen and Douglas
0% Stobswell
100% No CRA
SQ2 Ward
100% Dundee City West End
0% Dundee City - Maryfield
0% Dundee City - The Ferry
0% Dundee City - Coldside
0% Dundee City - Lochee
0% Dundee City - East End
0% Dundee City - North East
0% Dundee City - Strathmartine
Q1 The first few questions are about this neighbourhood. What do you like best about living in this neighbourhood?
0% Close to beach/ coast
0% Quality of housing
41% Close to shops/ quality of shops
0% Always lived here/ familiar with/ know area
3% Pleasant/ nice area
23% Friendly people/ neighbours/ family and friends
20% Quiet/ peaceful
29% Convenient location
11% Central location
1% Other
0% None/ nothing
3% Don't know
0% Lots for kids to do
0% Lots of green/ open spaces/ countryside
4% Safe
9% Good public transport
Research Resource Dundee City Council 74
0% Everything
0% It's ok/ fine/ I like it here
Q2 What do you like least about living in this neighbourhood? 0% Littering/ dirty/ dog fouling
5% Difficult/ poor parking
2% Drug problems
1% Lack of facilities for youths/ children
17% ASB/ neighbours/ noisy
0% Youths/ gangs causing trouble
0% Poor shops
0% Vandalism
2% Other
44% None/ nothing
0% Lack of security
11% Don't know
18% Speeding cars/ traffic
1% Lack of transport
0% Area going downhill/ untidy/ rundown
1% Roads/ pavements/ winter gritting/ snow clearing
0% Bin uplifts/ refuse collection
Q3 How long have you lived in this neighbourhood? 18% Up to one year
10% 1-2 years
32% 3-5 years
17% 6-10 years
13% Over 10 years
10% Always lived there
1% Don't know
Q4 Could you please tell me if you think this neighbourhood has changed over the past 5 years, or since you've been living here if it's less than 5 years?
1% Yes - has got better
2% Yes - has got worse
67% No change
30% Don't know
Q5 In what ways do you think it has changed? (GOT BETTER) 0% Access to parks/ open spaces
100% Better facilities/ amenities
0% Less vandalism
0% Housing improvements - new houses
0% Improved schools
0% Cleaner/ tidier/ less litter
0% Improved shops
0% Fewer drug problems
0% Friendliness of people/ neighbours
0% Quieter/ more peaceful
100% Other
0% Not sure
0% Less people hanging around street
Research Resource Dundee City Council 75
0% Less crime
0% More young families in the area
Q5 In what ways do you think it has changed? (GOT WORSE) 0% Lack of parks/ open spaces
0% Overgrown gardens/ uncut grass
0% Poorer shops
0% More vandalism
0% Undesirable people moving in
0% Lack of facilities for youths/ children
49% ASB/ neighbours/ noisy
49% People/ neighbours less friendly
0% Youths/ gangs causing problems
0% Drug/ alcohol problems
51% Other
0% Not sure
0% More crime
0% People don't care about area
0% Too many private lets
0% Litter problems/ area is dirty
0% Area is rundown/ going downhill
0% More houses being built
0% Parking
0% Condition of roads/ pavements
0% More traffic/ motorbikes/ roads unsafe
Q6 Thinking now about the neighbourhood you live in, how would you rate it as a place to live?
43% Very good
55% Fairly good
2% Fairly poor
0% Very poor
0% No opinion
Q7 How long have you lived in this house/ flat? 21% Up to one year
23% 1-2 years
36% 3-5 years
8% 6-10 years
11% Over 10 years
1% Always lived there
0% Don't know
Q8 Please tell me which of the descriptions on this card best describes your house/ flat?
7% Rented from the Council
6% Rented from a housing association
38% Rented from a private landlord
42% Owned by you (not ex Council
8% Owned by you (ex Council)
0% Other
Research Resource Dundee City Council 76
Q9 Overall, how do you rate the general condition of this (your) house/ flat? 40% Very good
58% Fairly good
2% Average
0% Fairly poor
0% Very poor
0% Don't know
Q10 Looking at this card, please state how satisfied or dissatisfied you are with the following services and facilities in your local area?
Very Satisfied Fairly Satisfied Fairly Dissatisfied
Very Dissatisfied
Doesn't exist/ never used
Local Health services 47% 43% 1% 0% 9%
Police service 20% 74% 0% 0% 6%
Fire service 24% 70% 0% 0% 6%
Refuse collection 43% 57% 0% 0% 0%
Local Schools 34% 45% 0% 0% 22%
Social care/social work services 6% 15% 1% 0% 77%
Social housing 8% 15% 1% 0% 75%
Employment and advice services 10% 41% 0% 0% 49%
Public transport 57% 36% 1% 0% 6%
Street cleaning 28% 72% 0% 0% 0%
Sports and leisure facilities 35% 50% 0% 0% 15%
Community centre 17% 61% 0% 0% 23%
Library 38% 56% 0% 0% 7%
Parks and open spaces 55% 44% 0% 0% 1%
Local phone boxes 16% 40% 0% 0% 44%
Local youth facilities 7% 58% 0% 1% 35%
Local shops 36% 63% 1% 0% 0%
Community Warden Service 5% 21% 0% 0% 74%
Access to free cash machine/ auto teller
15% 74% 1% 0% 11%
Q11 And, looking at this card, how easy is it for you to access those services and facilities your local area?
Very easy Fairly easy Fairly difficult Very Difficult Doesn't exist/ never used
Local Health services 55% 36% 0% 0% 9%
Police service 31% 52% 0% 0% 17%
Fire service 31% 52% 0% 0% 17%
Refuse collection 50% 50% 0% 0% 0%
Local Schools 42% 36% 0% 0% 22%
Social care/social work services 14% 9% 0% 0% 76%
Social housing 14% 11% 0% 0% 75%
Employment and advice services 25% 26% 0% 0% 49%
Public transport 69% 26% 0% 0% 6%
Street cleaning 35% 63% 0% 0% 2%
Sports and leisure facilities 43% 37% 3% 1% 16%
Community centre 29% 49% 0% 0% 21%
Library 48% 46% 0% 0% 7%
Parks and open spaces 66% 33% 0% 0% 1%
Local phone boxes 26% 30% 0% 0% 44%
Local youth facilities 27% 36% 1% 0% 36%
Local shops 55% 43% 1% 0% 1%
Research Resource Dundee City Council 77
Community warden services 11% 14% 0% 0% 75%
Access to free cash machine/ auto teller
34% 56% 1% 0% 9%
Q12 Looking at this card, how satisfied are you with the following in this neighbourhood?
Very satisfied Fairly satisfied Fairly dissatisfied
Very dissatisfied
Don’t know
Children's Play Areas 10% 52% 5% 1% 32%
Cleanliness of Streets 15% 84% 1% 0% 0%
Shopping Facilities 48% 50% 1% 0% 1%
Condition of roads, pavements and street lighting
26% 69% 4% 0% 1%
Quality and maintenance of open spaces
30% 69% 0% 0% 1%
Cleanliness of the area around your home
22% 77% 0% 0% 1%
The built environment (e.g. buildings, heritage etc)
14% 85% 0% 0% 1%
The natural environment (e.g. parks, open spaces, countryside etc)
17% 82% 0% 0% 1%
Q13 Overall, how satisfied are you with the quality of life in this neighbourhood? 49% Very satisfied
50% Satisfied
1% Dissatisfied
0% Very dissatisfied
Q14 Overall, how satisfied are you with the quality of life in Dundee? 60% Very satisfied
39% Satisfied
1% Dissatisfied
0% Very dissatisfied
Q15 Have you undertaken any work or activities on a voluntary basis for any of these types of groups or organisations at any time in the last 12 months?
6% Yes
94% No
Q16a I am going to read out some examples of community activities and organisations. A)Can you tell me firstly, if you are aware of any of these in this area?
38% After school/children's clubs
5% Youth clubs/projects or drop-in centres
18% Voluntary Youth Organisations
4% Youth Information Services
2% Other Youthwork activities
20% Organised Sporting activities/ classes/clubs
17% Organised Social/Leisure activities/classes/clubs
7% Learning groups or adult education classes
2% Self-help or social care groups
3% Community Festivals/ Events eg Gala Day
4% Community Council or Neighbourhood Group
0% Community Regeneration Forum or Group
0% Local Consultation Activities and Events
41% None of these
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Q16b I am going to read out some examples of community activities and voluntary activities. How often do you, or anyone living in your home, take part in activities like these? Please take your answer from this card
Daily Weekly Monthly Seldom Never
After school/children's clubs 0% 0% 4% 32% 64%
Youth clubs/projects or drop-in centres
0% 0% 0% 0% 100%
Voluntary Youth Organisations 0% 8% 0% 0% 92%
Youth Information Services 0% 0% 0% 37% 63%
Other Youthwork activities 0% 0% 0% 0% 100%
Organised Sporting activities/ classes/clubs
0% 15% 0% 0% 85%
Organised Social/Leisure activities/classes/clubs
0% 17% 0% 0% 83%
Learning groups or adult education classes
0% 0% 0% 0% 100%
Self-help or social care groups 0% 0% 0% 0% 100%
Community Festivals/ Events eg Gala Day
0% 0% 0% 0% 100%
Community Council or Neighbourhood Group
0% 0% 0% 0% 100%
Community Regeneration Forum or Group
0% 0% 0% 0% 0%
Local Consultation Activities and Events
0% 0% 0% 0% 0%
Q17 Looking at this showcard which lists a range of cultural activities and events, in the last 12 months have you taken part in or visited any of these listed in Dundee?
92% Yes
8% No
Q18 If you have not taken part in any community activities or organisations, can you tell me why this is?
0% Not enough time to participate
17% Childcare commitments
0% Caring commitments
0% Not confident of impact
0% Work commitments
66% Health / disability issues
17% Not interested
0% Don’t think I have anything to contribute
0% Fear of crime
0% Lack confidence in speaking up
0% Affordability
0% Not aware of any meetings/ opportunities to participate
0% Transport issues
0% Other (specify)
0% Age related issues
Q19 Please tell me to what extent you agree or disagree with the following statements
Strongly agree
Tend to agree
Neither agree nor disagree
Tend to disagree
Strongly disagree
No opinion
I can influence decisions affecting my local area
1% 14% 37% 0% 0% 48%
Research Resource Dundee City Council 79
People in my community can influence decisions affecting my local area
2% 13% 37% 0% 0% 48%
Q20 The next few questions are about your health. First of all could you tell me whether you are registered with…
Yes No Don't know
A GP or health centre 91% 9% 0%
A dentist 90% 10% 0%
Q21 How good is your health overall? 49% Very good
37% Good
11% Fair
3% Poor
0% Very poor
0% Don't know
Q22 In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?
67% 4 days a week or more
25% 1-3 days a week
6% Less than once a week
3% Never
Q23 Are you, or have you ever been, a smoker? 17% Currently smoke
32% Used to smoke
51% Never smoked
Q24 How often do you have [8 FOR MEN/ 6 FOR WOMEN] or more alcoholic drinks on one occasion?
3% Daily or almost daily
30% Weekly
29% Monthly
17% Less than monthly
21% Never
0% Don’t know
Q25 I am going to read out statements about feelings and thoughts. Please say which option best describes your experience over the last 2 weeks. Please take your answer from this card
None of the time
Rarely Some of the time
Often All of the time
Q25a I've been feeling optimistic about the future
0% 1% 46% 52% 1%
Q25b I've been feeling useful 0% 1% 30% 69% 0%
Q25c I've been feeling relaxed 0% 1% 26% 73% 0%
Q25d I've been feeling interested in other people
0% 1% 27% 71% 2%
Q25e I've had energy to spare 0% 1% 39% 60% 1%
Q25f I've been dealing well with problems
0% 0% 40% 60% 1%
Q25g I’ve been thinking clearly 0% 0% 35% 64% 1%
Q25h I’ve been feeling good about myself
0% 1% 35% 64% 0%
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Q25i I’ve been feeling close to other people
0% 1% 24% 74% 1%
Q25j I’ve been feeling confident 0% 1% 24% 75% 0%
Q25k I’ve been able to make up my own mind about things
0% 0% 30% 69% 1%
Q25l I’ve been feeling loved 0% 0% 21% 79% 0%
Q25m I’ve been interested in new things
0% 1% 15% 84% 0%
Q25n I’ve been feeling cheerful 0% 1% 15% 84% 0%
Q26 On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what extent do you feel that people treat you unfairly?
44% 1=Not at all
53% 2
2% 3
1% 4
0% 5
0% 6=A great deal
0% Don't know
Q27 To what extent do you agree with the statement: ‘I could turn to friends/ relatives in this neighbourhood for support?
24% Strongly agree
72% Tend to agree
0% Tend to disagree
0% Strongly disagree
4% Don’t know
Q28 Are you currently undertaking any course that will lead to an academic or vocational qualification?
74% None
2% On the job training
4% An FE college course
19% A university based course
0% Distance learning/ Open University
0% School
0% Adult education or evening class
0% Help with reading, writing or use of numbers
0% Other
Q29 What type of qualification, if any, will this lead to. Would it lead to…. 0% No qualification
100% A qualification at degree level or above
0% Another qualification
Q30 Taking everything into account how safe do you feel your neighbourhood is as a place to live?
42% Very safe
57% Fairly safe
1% A bit unsafe
0% Very unsafe
0% Don’t know
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Q31 How safe do you feel when… Very safe Fairly safe A bit unsafe Very unsafe Don’t know
Alone in your home during the day 54% 46% 0% 0% 0%
Alone in your home at night 52% 46% 1% 0% 1%
Walking alone in your neighbourhood during the day
40% 38% 14% 0% 8%
Walking alone in your neighbourhood after dark
13% 58% 17% 0% 13%
Q32 Do you think that the amount of crime in your neighbourhood has increased or decreased over the past year?
1% Decreased a lot
1% Decreased a little
81% Remained the same
4% Increased a little
1% Increased a lot
12% Don't know
Q33 If you feel crime has increased in your neighbourhood, what has influenced your opinion?
18% Personal experience of crime
0% Experience of family or friends
64% Talking to people in the area
18% Media - television, radio, paper
0% Social media internet sites eg Facebook, Twitter
0% Internet sites
0% Police or Council publications
0% Other
0% Don't know
Q34 What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?
1% Boredom/ nothing to do/ lack of facilities
40% Don't know
0% Driving offences/ speeding/ motorbikes
0% Immigrants
52% Alcohol/ Drugs
3% Nothing
0% Lack of money/ poverty
4% Unemployment
0% Prostitution
0% New people/ undesirables moving into area/ not knowing who your neighbours are
0% Anti social behaviour
0% Crime e.g. Break ins/ burglary/ vandalism
0% This is a good area/ neighbourhood/ quiet/ no trouble
0% Lack of discipline/ parental control
0% Opportunists/ some people can't help themselves
0% Lack of policing/ wardens
0% Other
3% Gangs/ youths
Q35 To what extent, if at all, does a fear of crime prevent you from taking part in your every day activities?
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93% Not at all
6% A little
1% Quite a lot
0% A great deal
Q36 Which of these accounts, if any, do you or your partner have? 96% Bank account
6% Building society account
8% Credit union account
5% Post Office card account
0% No, none of these
2% Prefer not to say
Q37 Do you have insurance for the contents of your house such as for furniture, electrical goods etc?
61% Yes
27% No
12% Prefer not to say
Q38 Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?
41% No savings
8% Less than £1,000
8% £1,000 or more
13% Don’t know
31% Prefer not to say
Q39 Are you currently experiencing, or within the last year have you had any difficulties with the following?
4% Mortgage or rent payments
0% Council tax payments
1% Loan or credit card payments
35% Cost of food
29% Cost of domestic energy bills
9% Vehicle fuel prices
46% None of the above
18% Prefer not to say
Q40 Taking everything together, which of these phrases on this card best dscribes how you and your household are managing financially these days?
0% Manage very well
30% Manage quite well
59% Get by all right
6% Don’t manage very well
0% Have some deep financial difficulties
0% Are in deep financial trouble
2% Refused
3% Don’t know
Research Resource Dundee City Council 83
Q41 When you last contacted Dundee City Council, was this contact to …? 0% Make a complaint
4% Seek information
4% Request a service
0% Make a suggestion
91% Have never contacted the Council
Q42 Overall, how satisfied were you that the Council responded reasonably to your complaint?
0% Very satisfied
0% Satisfied
0% Neither satisfied nor dissatisfied
0% Dissatisfied
0% Very dissatisfied
Q43 Overall, how satisfied were you with this contact to seek information? 78% Very satisfied
22% Satisfied
0% Neither satisfied nor dissatisfied
0% Dissatisfied
0% Very dissatisfied
Q44 Overall, how satisfied were you with this contact to request a service? 62% Very satisfied
38% Satisfied
0% Neither satisfied nor dissatisfied
0% Dissatisfied
0% Very dissatisfied
On your most recent contact with the Council, did you….. 83% Get what you need at that contact
17% Have to contact the Council again about the same issue
Q46 Was your most recent contact …. 0% By a letter
100% By a telephone call to the Council
0% By a personal visit to a Council office
0% By e-mail
0% By visiting the Council's website
Q47 How satisfied or dissatisfied were you with your recent contact with the Council by telephone in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was for you to find the right number to call
72% 28% 0% 0% 0% 0%
How quickly the phone was answered 72% 28% 0% 0% 0% 0%
How easy it was to get through to someone who could help
72% 28% 0% 0% 0% 0%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
61% 39% 0% 0% 0% 0%
How well the staff understood what you wanted
61% 39% 0% 0% 0% 0%
The outcome of your contact 61% 22% 0% 17% 0% 0%
Research Resource Dundee City Council 84
Q48 How satisfied or dissatisfied were you with your recent contact when visiting a Council office in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was to get to the office 0% 0% 0% 0% 0% 0%
The suitability of the office e.g. waiting areas, privacy, access for disabled people etc
0% 0% 0% 0% 0% 0%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
0% 0% 0% 0% 0% 0%
How well the staff understood what you wanted
0% 0% 0% 0% 0% 0%
The outcome of your contact 0% 0% 0% 0% 0% 0%
Q49 How satisfied or dissatisfied were you with your most recent contact with the Council in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How quickly you received a reply to your e-mail/ letter
0% 0% 0% 0% 0% 0%
The extent to which the first reply you received answered your query
0% 0% 0% 0% 0% 0%
The outcome of your contact 0% 0% 0% 0% 0% 0%
Q50 Have you ever used the Council's website? 7% Yes
93% No
Q51 How satisfied or dissatisfied would you say you are with the website in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know Not applicable
How easily you managed to find the information you wanted
27% 46% 0% 13% 0% 13% 0%
The amount of information provided on the website
27% 46% 0% 13% 0% 13% 0%
Q52 Generally, do you feel that you receive enough information about the Council and the services it provides?
82% Yes
18% No
0% Don't know
Q53 Do you access, and use, the internet in any of the following ways… 59% Internet access at home
21% Internet access via a mobile phone
8% Internet access at work
16% Internet access through public access eg at library
4% Access the internet in some other way
29% None of these - I do not access the internet
Q54a Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?
24% Yes
76% No
Research Resource Dundee City Council 85
Q54b Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?
27% Yes
73% No
Q55 I am going to read out a list of statements about your local Council and would like you to tell me which 3 are of the most importance to you. Dundee City Council..
31% Offering a good range of services
31% Having the resources to do a good job
35% Providing an efficient service
49% Providing services which are value for money
44% Providing good quality services
31% Having friendly, polite, helpful, well informed employees
20% Promoting its services well
39% Tackling important issues for the future of the area
1% Listening to complaints
1% Communicating well with the public
15% Ensuring sustainable use of resources and care for the environment
0% Don't know
Q56 I am going to read out the same list of statements again about your local Council. I would like you to tell me whether you agree or disagree with each of these statements. Dundee City Council
Agree Neither/Nor Disagree
Offers a good range of services 61% 39% 0%
Has the resources to do a good job 35% 55% 9%
Provides an efficient service 38% 62% 0%
Provides services which are value for money
40% 57% 3%
Provides good quality services 64% 36% 0%
Has friendly, polite, helpful, well informed employees
47% 53% 0%
Promotes its services well 43% 55% 2%
Tackles important issues for the future of the area
33% 67% 0%
Listens to complaints 30% 70% 0%
Communicates well with the public 42% 58% 0%
Ensures sustainable use of resources and care for the environment
50% 50% 0%
Q57a The final few questions are about the people who live in the household. Could I just check how many adults, aged 16 or over, are there in the household including you?
23% 1
68% 2
8% 3
1% 4
0% 5
0% 6
Q57b And how many children? 53% 0
22% 1
23% 2
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2% 3
0% 4
0% 5
Q58 How many children are there in the household in each age group? 0 1 2 3 4 5+
Less than 3 years 49% 43% 8% 0% 0% 0%
3-5 years 30% 58% 12% 0% 0% 0%
6-15 years 83% 17% 0% 0% 0% 0%
Q59 DP - How many adults in house? 23% 1
68% 2
8% 3
1% 4
0% 5
0% 6
Q59a2 Respondent - Gender 48% Male
52% Female
Q59a3 Respondent - Age 29% 16-24
26% 25-34
21% 35-44
4% 45-54
3% 55-59
3% 60-64
13% 65-74
1% 75+
Q60How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)
28% 1
14% 2
0% 3
0% 4 or more
59% None
Q61 Do you or any member of your household have a disability? 7% Yes
93% No
Q62 What is the nature of the disability? 10% Mental health condition
63% Mobility/ physical disabilities
0% Learning difficulties (eg dyslexia)
14% Difficulties with sight
0% Learning disability (eg Down’s Syndrome)
0% Developmental disorder (eg Autistic Spectrum Disorder or Asperger's syndrome)
0% Difficulties with hearing
Research Resource Dundee City Council 87
24% Other condition
0% Don’t know
Q63 Can you please look at this card and specify what is your religion? 46% None
39% Church of Scotland
15% Roman Catholic
0% Other Christian
0% Buddhist
0% Hindu
0% Jewish
0% Muslim
0% Sikh
0% Another religion
0% Would rather not say
Q64 Which of the groups on this card do you consider you belong to? 97% Scottish
0% English
0% Welsh
1% Northern Irish
0% British
0% Irish
0% Gypsy/ Traveller
1% Polish
1% Any other white ethnic group
0% Any mixed or multiple ethnic groups
0% Pakistani, Pakistani Scottish or Pakistani British
0% Indian, Indian Scottish or Indian British
0% Bangladeshi, Bangladeshi Scottish or Bangladeshi British
0% Chinese, Chinese Scottish or Chinese British
0% Other Asian background
0% African, African Scottish or African British
0% Caribbean, Caribbean Scottish or Caribbean British
0% Black, Black Scottish or Black British
0% Other Black background
0% Arab
0% Any other Background
0% Refused
0% Don’t know
Q65 I have a card here on which various sums of money are shown grouped together. Would you mind looking at the card and tell me in which group the annual household falls. Please use net income from all sources ie after deductions of income tax, national insurance and other compulsory deductions. Please take into account any money you may have from employment, including bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings
1% Less than £100 per week / £5,299 per year
6% £100-199 per week / £5,200 - £10,399 per year
4% £200-299 per week / £10,400-£15,599 per year
2% £300-399 per week / £15,600-£20,199 per year
4% £400-£499 per week / £20,800 - £25,999 per year
Research Resource Dundee City Council 88
1% £500-£599 per week / £26,000 - £31,199 per year
2% £600 or more per week / £31,200 or more per year
40% Don't Know
39% Would rather not say
Research Resource Dundee City Council 89
Maryfield Results
1.
Citizen Survey 2012 - Maryfield
SQ2 Community regeneration area: 0% Ardler, St Mary's and Kirkton
0% Beechwood, Lochee, Menzieshill and Charleston
62% Coldside and Maryfield
0% Fintry, Whitfield and Mill O Mains
0% Mid Craigie, Linlathen and Douglas
64% Stobswell
30% No CRA
SQ2 Ward 0% Dundee City West End
100% Dundee City - Maryfield
0% Dundee City - The Ferry
0% Dundee City - Coldside
0% Dundee City - Lochee
0% Dundee City - East End
0% Dundee City - North East
0% Dundee City - Strathmartine
Q1 The first few questions are about this neighbourhood. What do you like best about living in this neighbourhood?
0% Close to beach/ coast
1% Quality of housing
12% Close to shops/ quality of shops
5% Always lived here/ familiar with/ know area
13% Pleasant/ nice area
31% Friendly people/ neighbours/ family and friends
25% Quiet/ peaceful
10% Convenient location
11% Central location
1% Other
1% None/ nothing
4% Don't know
1% Lots for kids to do
2% Lots of green/ open spaces/ countryside
0% Safe
5% Good public transport
2% Everything
13% It's ok/ fine/ I like it here
Research Resource Dundee City Council 90
Q2 What do you like least about living in this neighbourhood? 1% Littering/ dirty/ dog fouling
2% Difficult/ poor parking
4% Drug problems
0% Lack of facilities for youths/ children
3% ASB/ neighbours/ noisy
1% Youths/ gangs causing trouble
2% Poor shops
0% Vandalism
5% Other
56% None/ nothing
0% Lack of security
26% Don't know
0% Speeding cars/ traffic
1% Lack of transport
1% Area going downhill/ untidy/ rundown
1% Roads/ pavements/ winter gritting/ snow clearing
0% Bin uplifts/ refuse collection
Q3 How long have you lived in this neighbourhood? 5% Up to one year
13% 1-2 years
20% 3-5 years
17% 6-10 years
23% Over 10 years
20% Always lived there
2% Don't know
Q4 Could you please tell me if you think this neighbourhood has changed over the past 5 years, or since you've been living here if it's less than 5 years?
3% Yes - has got better
5% Yes - has got worse
67% No change
25% Don't know
Q5 In what ways do you think it has changed? (GOT BETTER) 0% Access to parks/ open spaces
0% Better facilities/ amenities
0% Less vandalism
21% Housing improvements - new houses
0% Improved schools
10% Cleaner/ tidier/ less litter
11% Improved shops
0% Fewer drug problems
0% Friendliness of people/ neighbours
0% Quieter/ more peaceful
33% Other
36% Not sure
0% Less people hanging around street
0% Less crime
0% More young families in the area
Research Resource Dundee City Council 91
Q5 In what ways do you think it has changed? (GOT WORSE) 0% Lack of parks/ open spaces
5% Overgrown gardens/ uncut grass
7% Poorer shops
0% More vandalism
12% Undesirable people moving in
0% Lack of facilities for youths/ children
13% ASB/ neighbours/ noisy
0% People/ neighbours less friendly
10% Youths/ gangs causing problems
49% Drug/ alcohol problems
0% Other
6% Not sure
0% More crime
0% People don't care about area
15% Too many private lets
0% Litter problems/ area is dirty
11% Area is rundown/ going downhill
0% More houses being built
0% Parking
0% Condition of roads/ pavements
0% More traffic/ motorbikes/ roads unsafe
Q6 Thinking now about the neighbourhood you live in, how would you rate it as a place to live?
56% Very good
40% Fairly good
2% Fairly poor
1% Very poor
1% No opinion
Q7 How long have you lived in this house/ flat? 7% Up to one year
16% 1-2 years
24% 3-5 years
18% 6-10 years
23% Over 10 years
10% Always lived there
2% Don't know
Q8 Please tell me which of the descriptions on this card best describes your house/ flat?
15% Rented from the Council
13% Rented from a housing association
24% Rented from a private landlord
25% Owned by you (not ex Council
23% Owned by you (ex Council)
0% Other
Q9 Overall, how do you rate the general condition of this (your) house/ flat? 43% Very good
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39% Fairly good
16% Average
0% Fairly poor
1% Very poor
1% Don't know
Q10 Looking at this card, please state how satisfied or dissatisfied you are with the following services and facilities in your local area?
Very Satisfied Fairly Satisfied Fairly Dissatisfied
Very Dissatisfied
Doesn't exist/ never used
Local Health services 95% 4% 1% 0% 0%
Police service 89% 3% 1% 0% 6%
Fire service 90% 3% 1% 0% 7%
Refuse collection 92% 5% 0% 0% 3%
Local Schools 47% 4% 0% 0% 48%
Social care/social work services 22% 6% 0% 0% 72%
Social housing 21% 10% 6% 0% 63%
Employment and advice services 26% 10% 4% 2% 58%
Public transport 79% 10% 1% 1% 8%
Street cleaning 85% 9% 1% 1% 4%
Sports and leisure facilities 55% 10% 0% 0% 34%
Community centre 53% 5% 2% 0% 39%
Library 65% 6% 0% 0% 29%
Parks and open spaces 77% 11% 1% 0% 11%
Local phone boxes 37% 11% 1% 1% 50%
Local youth facilities 18% 7% 1% 0% 73%
Local shops 82% 15% 2% 0% 1%
Community Warden Service 8% 12% 1% 0% 80%
Access to free cash machine/ auto teller
76% 9% 0% 0% 14%
Q11 And, looking at this card, how easy is it for you to access those services and facilities your local area?
Very easy Fairly easy Fairly difficult Very Difficult Doesn't exist/ never used
Local Health services 97% 3% 0% 0% 0%
Police service 95% 3% 0% 0% 1%
Fire service 96% 3% 0% 0% 1%
Refuse collection 95% 3% 0% 0% 2%
Local Schools 61% 12% 0% 0% 27%
Social care/social work services 31% 20% 1% 0% 48%
Social housing 22% 11% 18% 1% 48%
Employment and advice services 35% 23% 1% 0% 41%
Public transport 83% 12% 0% 0% 4%
Street cleaning 89% 9% 0% 0% 2%
Sports and leisure facilities 59% 27% 0% 1% 13%
Community centre 65% 23% 0% 1% 12%
Library 71% 21% 0% 1% 7%
Parks and open spaces 73% 23% 1% 0% 4%
Local phone boxes 44% 25% 0% 0% 31%
Local youth facilities 26% 13% 0% 0% 61%
Local shops 80% 16% 1% 0% 3%
Community warden services 11% 10% 0% 0% 80%
Research Resource Dundee City Council 93
Access to free cash machine/ auto teller
71% 24% 0% 0% 5%
Q12 Looking at this card, how satisfied are you with the following in this neighbourhood?
Very satisfied Fairly satisfied Fairly dissatisfied
Very dissatisfied
Don’t know
Children's Play Areas 33% 21% 1% 1% 45%
Cleanliness of Streets 77% 18% 3% 0% 2%
Shopping Facilities 75% 22% 3% 0% 0%
Condition of roads, pavements and street lighting
65% 26% 4% 1% 4%
Quality and maintenance of open spaces
77% 20% 1% 0% 2%
Cleanliness of the area around your home
69% 27% 2% 0% 2%
The built environment (e.g. buildings, heritage etc)
62% 20% 1% 0% 18%
The natural environment (e.g. parks, open spaces, countryside etc)
58% 22% 1% 0% 19%
Q13 Overall, how satisfied are you with the quality of life in this neighbourhood? 58% Very satisfied
40% Satisfied
2% Dissatisfied
0% Very dissatisfied
Q14 Overall, how satisfied are you with the quality of life in Dundee? 51% Very satisfied
49% Satisfied
0% Dissatisfied
0% Very dissatisfied
Q15 Have you undertaken any work or activities on a voluntary basis for any of these types of groups or organisations at any time in the last 12 months?
7% Yes
93% No
Q16a I am going to read out some examples of community activities and organisations. A)Can you tell me firstly, if you are aware of any of these in this area?
30% After school/children's clubs
17% Youth clubs/projects or drop-in centres
11% Voluntary Youth Organisations
7% Youth Information Services
5% Other Youthwork activities
51% Organised Sporting activities/ classes/clubs
43% Organised Social/Leisure activities/classes/clubs
14% Learning groups or adult education classes
5% Self-help or social care groups
62% Community Festivals/ Events eg Gala Day
19% Community Council or Neighbourhood Group
11% Community Regeneration Forum or Group
12% Local Consultation Activities and Events
17% None of these
Research Resource Dundee City Council 94
Q16b I am going to read out some examples of community activities and voluntary activities. How often do you, or anyone living in your home, take part in activities like these? Please take your answer from this card
Daily Weekly Monthly Seldom Never
After school/children's clubs 1% 18% 1% 16% 64%
Youth clubs/projects or drop-in centres
0% 16% 0% 11% 73%
Voluntary Youth Organisations 0% 3% 0% 0% 97%
Youth Information Services 0% 0% 0% 19% 81%
Other Youthwork activities 0% 13% 0% 0% 87%
Organised Sporting activities/ classes/clubs
0% 28% 1% 8% 63%
Organised Social/Leisure activities/classes/clubs
0% 25% 2% 12% 61%
Learning groups or adult education classes
0% 0% 0% 2% 98%
Self-help or social care groups 0% 0% 0% 0% 100%
Community Festivals/ Events eg Gala Day
0% 1% 0% 57% 42%
Community Council or Neighbourhood Group
1% 0% 0% 16% 82%
Community Regeneration Forum or Group
2% 0% 0% 9% 89%
Local Consultation Activities and Events
0% 0% 2% 9% 89%
Q17 Looking at this showcard which lists a range of cultural activities and events, in the last 12 months have you taken part in or visited any of these listed in Dundee?
72% Yes
28% No
Q18 If you have not taken part in any community activities or organisations, can you tell me why this is?
11% Not enough time to participate
3% Childcare commitments
2% Caring commitments
1% Not confident of impact
2% Work commitments
18% Health / disability issues
77% Not interested
1% Don’t think I have anything to contribute
0% Fear of crime
0% Lack confidence in speaking up
0% Affordability
2% Not aware of any meetings/ opportunities to participate
0% Transport issues
0% Other (specify)
0% Age related issues
Q19 Please tell me to what extent you agree or disagree with the following statements
Strongly agree
Tend to agree
Neither agree nor disagree
Tend to disagree
Strongly disagree
No opinion
I can influence decisions affecting my local area
1% 12% 12% 51% 8% 16%
People in my community can influence decisions affecting my local area
2% 22% 14% 35% 3% 25%
Research Resource Dundee City Council 95
Q20 The next few questions are about your health. First of all could you tell me whether you are registered with…
Yes No Don't know
A GP or health centre 100% 0% 0%
A dentist 91% 6% 3%
Q21 How good is your health overall? 36% Very good
36% Good
23% Fair
3% Poor
1% Very poor
0% Don't know
Q22 In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?
14% 4 days a week or more
39% 1-3 days a week
20% Less than once a week
28% Never
Q23 Are you, or have you ever been, a smoker? 25% Currently smoke
20% Used to smoke
55% Never smoked
Q24 How often do you have [8 FOR MEN/ 6 FOR WOMEN] or more alcoholic drinks on one occasion?
1% Daily or almost daily
34% Weekly
13% Monthly
25% Less than monthly
26% Never
2% Don’t know
Q25 I am going to read out statements about feelings and thoughts. Please say which option best describes your experience over the last 2 weeks. Please take your answer from this card
None of the time
Rarely Some of the time
Often All of the time
Q25a I've been feeling optimistic about the future
0% 4% 54% 39% 3%
Q25b I've been feeling useful 0% 1% 54% 42% 3%
Q25c I've been feeling relaxed 0% 0% 50% 46% 3%
Q25d I've been feeling interested in other people
0% 1% 36% 57% 6%
Q25e I've had energy to spare 0% 8% 57% 31% 4%
Q25f I've been dealing well with problems
0% 0% 27% 59% 14%
Q25g I’ve been thinking clearly 0% 0% 20% 65% 15%
Q25h I’ve been feeling good about myself
0% 0% 24% 68% 8%
Q25i I’ve been feeling close to other people
0% 0% 16% 66% 18%
Research Resource Dundee City Council 96
Q25j I’ve been feeling confident 0% 0% 15% 72% 14%
Q25k I’ve been able to make up my own mind about things
0% 0% 11% 56% 33%
Q25l I’ve been feeling loved 0% 0% 18% 55% 27%
Q25m I’ve been interested in new things
0% 2% 33% 61% 3%
Q25n I’ve been feeling cheerful 0% 0% 25% 69% 6%
Q26 On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what extent do you feel that people treat you unfairly?
77% 1=Not at all
10% 2
4% 3
1% 4
0% 5
0% 6=A great deal
7% Don't know
Q27 To what extent do you agree with the statement: ‘I could turn to friends/ relatives in this neighbourhood for support?
39% Strongly agree
36% Tend to agree
3% Tend to disagree
0% Strongly disagree
21% Don’t know
Q28 Are you currently undertaking any course that will lead to an academic or vocational qualification?
88% None
3% On the job training
6% An FE college course
3% A university based course
0% Distance learning/ Open University
0% School
0% Adult education or evening class
0% Help with reading, writing or use of numbers
0% Other
Q29 What type of qualification, if any, will this lead to. Would it lead to…. 12% No qualification
32% A qualification at degree level or above
59% Another qualification
Q30 Taking everything into account how safe do you feel your neighbourhood is as a place to live?
68% Very safe
29% Fairly safe
1% A bit unsafe
1% Very unsafe
1% Don’t know
Q31 How safe do you feel when… Very safe Fairly safe A bit unsafe Very unsafe Don’t know
Research Resource Dundee City Council 97
Alone in your home during the day 94% 6% 0% 0% 0%
Alone in your home at night 93% 7% 0% 0% 0%
Walking alone in your neighbourhood during the day
92% 6% 2% 1% 0%
Walking alone in your neighbourhood after dark
34% 43% 15% 2% 6%
Q32 Do you think that the amount of crime in your neighbourhood has increased or decreased over the past year?
0% Decreased a lot
1% Decreased a little
62% Remained the same
10% Increased a little
3% Increased a lot
25% Don't know
Q33 If you feel crime has increased in your neighbourhood, what has influenced your opinion?
9% Personal experience of crime
25% Experience of family or friends
41% Talking to people in the area
23% Media - television, radio, paper
0% Social media internet sites eg Facebook, Twitter
5% Internet sites
0% Police or Council publications
33% Other
0% Don't know
Q34 What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?
2% Boredom/ nothing to do/ lack of facilities
44% Don't know
0% Driving offences/ speeding/ motorbikes
0% Immigrants
20% Alcohol/ Drugs
15% Nothing
0% Lack of money/ poverty
7% Unemployment
1% Prostitution
0% New people/ undesirables moving into area/ not knowing who your neighbours are
0% Anti social behaviour
6% Crime e.g. Break ins/ burglary/ vandalism
5% This is a good area/ neighbourhood/ quiet/ no trouble
0% Lack of discipline/ parental control
1% Opportunists/ some people can't help themselves
1% Lack of policing/ wardens
1% Other
3% Gangs/ youths
Q35 To what extent, if at all, does a fear of crime prevent you from taking part in your every day activities?
88% Not at all
11% A little
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1% Quite a lot
0% A great deal
Q36 Which of these accounts, if any, do you or your partner have? 96% Bank account
10% Building society account
2% Credit union account
3% Post Office card account
1% No, none of these
1% Prefer not to say
Q37 Do you have insurance for the contents of your house such as for furniture, electrical goods etc?
63% Yes
25% No
12% Prefer not to say
Q38 Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?
31% No savings
14% Less than £1,000
20% £1,000 or more
5% Don’t know
30% Prefer not to say
Q39 Are you currently experiencing, or within the last year have you had any difficulties with the following?
1% Mortgage or rent payments
1% Council tax payments
1% Loan or credit card payments
10% Cost of food
21% Cost of domestic energy bills
1% Vehicle fuel prices
49% None of the above
26% Prefer not to say
Q40 Taking everything together, which of these phrases on this card best dscribes how you and your household are managing financially these days?
7% Manage very well
38% Manage quite well
36% Get by all right
4% Don’t manage very well
1% Have some deep financial difficulties
0% Are in deep financial trouble
7% Refused
7% Don’t know
Q41 When you last contacted Dundee City Council, was this contact to …? 1% Make a complaint
Research Resource Dundee City Council 99
16% Seek information
16% Request a service
1% Make a suggestion
67% Have never contacted the Council
Q42 Overall, how satisfied were you that the Council responded reasonably to your complaint?
0% Very satisfied
33% Satisfied
38% Neither satisfied nor dissatisfied
29% Dissatisfied
0% Very dissatisfied
Q43 Overall, how satisfied were you with this contact to seek information? 71% Very satisfied
19% Satisfied
2% Neither satisfied nor dissatisfied
5% Dissatisfied
2% Very dissatisfied
Q44 Overall, how satisfied were you with this contact to request a service? 70% Very satisfied
29% Satisfied
2% Neither satisfied nor dissatisfied
0% Dissatisfied
0% Very dissatisfied
On your most recent contact with the Council, did you….. 93% Get what you need at that contact
7% Have to contact the Council again about the same issue
Q46 Was your most recent contact …. 2% By a letter
72% By a telephone call to the Council
11% By a personal visit to a Council office
0% By e-mail
15% By visiting the Council's website
Q47 How satisfied or dissatisfied were you with your recent contact with the Council by telephone in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was for you to find the right number to call
92% 6% 1% 0% 0% 1%
How quickly the phone was answered 93% 6% 1% 0% 0% 0%
How easy it was to get through to someone who could help
93% 4% 1% 1% 0% 0%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
92% 6% 2% 0% 0% 0%
How well the staff understood what you wanted
91% 5% 0% 4% 0% 0%
The outcome of your contact 90% 1% 2% 5% 2% 0%
Research Resource Dundee City Council 100
Q48 How satisfied or dissatisfied were you with your recent contact when visiting a Council office in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was to get to the office 93% 7% 0% 0% 0% 0%
The suitability of the office e.g. waiting areas, privacy, access for disabled people etc
93% 0% 0% 0% 0% 7%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
91% 9% 0% 0% 0% 0%
How well the staff understood what you wanted
100% 0% 0% 0% 0% 0%
The outcome of your contact 82% 0% 18% 0% 0% 0%
Q49 How satisfied or dissatisfied were you with your most recent contact with the Council in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How quickly you received a reply to your e-mail/ letter
0% 100% 0% 0% 0% 0%
The extent to which the first reply you received answered your query
100% 0% 0% 0% 0% 0%
The outcome of your contact 100% 0% 0% 0% 0% 0%
Q50 Have you ever used the Council's website? 24% Yes
76% No
Q51 How satisfied or dissatisfied would you say you are with the website in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know Not applicable
How easily you managed to find the information you wanted
86% 11% 0% 0% 1% 2% 0%
The amount of information provided on the website
87% 7% 1% 1% 1% 2% 0%
Q52 Generally, do you feel that you receive enough information about the Council and the services it provides?
90% Yes
7% No
3% Don't know
Q53 Do you access, and use, the internet in any of the following ways… 52% Internet access at home
30% Internet access via a mobile phone
13% Internet access at work
11% Internet access through public access eg at library
7% Access the internet in some other way
27% None of these - I do not access the internet
Q54a Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?
43% Yes
57% No
Research Resource Dundee City Council 101
Q54b Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?
39% Yes
61% No
Q55 I am going to read out a list of statements about your local Council and would like you to tell me which 3 are of the most importance to you. Dundee City Council..
54% Offering a good range of services
33% Having the resources to do a good job
19% Providing an efficient service
50% Providing services which are value for money
33% Providing good quality services
39% Having friendly, polite, helpful, well informed employees
10% Promoting its services well
26% Tackling important issues for the future of the area
19% Listening to complaints
12% Communicating well with the public
1% Ensuring sustainable use of resources and care for the environment
0% Don't know
Q56 I am going to read out the same list of statements again about your local Council. I would like you to tell me whether you agree or disagree with each of these statements. Dundee City Council
Agree Neither/Nor Disagree
Offers a good range of services 84% 14% 2%
Has the resources to do a good job 72% 20% 8%
Provides an efficient service 61% 37% 1%
Provides services which are value for money
62% 37% 2%
Provides good quality services 72% 27% 1%
Has friendly, polite, helpful, well informed employees
71% 29% 1%
Promotes its services well 57% 37% 6%
Tackles important issues for the future of the area
53% 41% 5%
Listens to complaints 52% 44% 4%
Communicates well with the public 50% 47% 3%
Ensures sustainable use of resources and care for the environment
42% 56% 2%
Q57a The final few questions are about the people who live in the household. Could I just check how many adults, aged 16 or over, are there in the household including you?
31% 1
55% 2
11% 3
3% 4
0% 5
0% 6
Q57b And how many children? 72% 0
16% 1
12% 2
Research Resource Dundee City Council 102
0% 3
0% 4
0% 5
Q58 How many children are there in the household in each age group? 0 1 2 3 4 5+
Less than 3 years 61% 29% 9% 0% 1% 0%
3-5 years 58% 33% 9% 0% 0% 0%
6-15 years 60% 33% 7% 0% 0% 0%
Q59 DP - How many adults in house? 32% 1
53% 2
11% 3
3% 4
0% 5
0% 6
Q59a2 Respondent - Gender 49% Male
51% Female
Q59a3 Respondent - Age 21% 16-24
28% 25-34
9% 35-44
12% 45-54
7% 55-59
7% 60-64
8% 65-74
8% 75+
Q60How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)
46% 1
10% 2
2% 3
0% 4 or more
43% None
Q61 Do you or any member of your household have a disability? 23% Yes
77% No
Q62 What is the nature of the disability? 6% Mental health condition
84% Mobility/ physical disabilities
0% Learning difficulties (eg dyslexia)
0% Difficulties with sight
0% Learning disability (eg Down’s Syndrome)
0% Developmental disorder (eg Autistic Spectrum Disorder or Asperger's syndrome)
3% Difficulties with hearing
Research Resource Dundee City Council 103
13% Other condition
1% Don’t know
Q63 Can you please look at this card and specify what is your religion? 53% None
27% Church of Scotland
17% Roman Catholic
1% Other Christian
0% Buddhist
0% Hindu
1% Jewish
0% Muslim
0% Sikh
0% Another religion
0% Would rather not say
Q64 Which of the groups on this card do you consider you belong to? 97% Scottish
0% English
0% Welsh
0% Northern Irish
1% British
0% Irish
0% Gypsy/ Traveller
0% Polish
1% Any other white ethnic group
0% Any mixed or multiple ethnic groups
1% Pakistani, Pakistani Scottish or Pakistani British
0% Indian, Indian Scottish or Indian British
0% Bangladeshi, Bangladeshi Scottish or Bangladeshi British
0% Chinese, Chinese Scottish or Chinese British
0% Other Asian background
0% African, African Scottish or African British
0% Caribbean, Caribbean Scottish or Caribbean British
0% Black, Black Scottish or Black British
0% Other Black background
0% Arab
0% Any other Background
0% Refused
0% Don’t know
Q65 I have a card here on which various sums of money are shown grouped together. Would you mind looking at the card and tell me in which group the annual household falls. Please use net income from all sources ie after deductions of income tax, national insurance and other compulsory deductions. Please take into account any money you may have from employment, including bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings
3% Less than £100 per week / £5,299 per year
3% £100-199 per week / £5,200 - £10,399 per year
13% £200-299 per week / £10,400-£15,599 per year
10% £300-399 per week / £15,600-£20,199 per year
5% £400-£499 per week / £20,800 - £25,999 per year
Research Resource Dundee City Council 104
1% £500-£599 per week / £26,000 - £31,199 per year
7% £600 or more per week / £31,200 or more per year
26% Don't Know
32% Would rather not say
Research Resource Dundee City Council 105
The Ferry Results
1.
Citizen Survey 2012 - The Ferry
SQ2 Community regeneration area: 0% Ardler, St Mary's and Kirkton
0% Beechwood, Lochee, Menzieshill and Charleston
0% Coldside and Maryfield
0% Fintry, Whitfield and Mill O Mains
0% Mid Craigie, Linlathen and Douglas
0% Stobswell
100% No CRA
SQ2 Ward 0% Dundee City West End
0% Dundee City - Maryfield
100% Dundee City - The Ferry
0% Dundee City - Coldside
0% Dundee City - Lochee
0% Dundee City - East End
0% Dundee City - North East
0% Dundee City - Strathmartine
Q1 The first few questions are about this neighbourhood. What do you like best about living in this neighbourhood?
0% Close to beach/ coast
0% Quality of housing
9% Close to shops/ quality of shops
2% Always lived here/ familiar with/ know area
24% Pleasant/ nice area
42% Friendly people/ neighbours/ family and friends
42% Quiet/ peaceful
6% Convenient location
1% Central location
5% Other
0% None/ nothing
3% Don't know
2% Lots for kids to do
4% Lots of green/ open spaces/ countryside
8% Safe
6% Good public transport
1% Everything
1% It's ok/ fine/ I like it here
Research Resource Dundee City Council 106
Q2 What do you like least about living in this neighbourhood? 1% Littering/ dirty/ dog fouling
0% Difficult/ poor parking
0% Drug problems
0% Lack of facilities for youths/ children
1% ASB/ neighbours/ noisy
0% Youths/ gangs causing trouble
0% Poor shops
0% Vandalism
3% Other
71% None/ nothing
0% Lack of security
19% Don't know
3% Speeding cars/ traffic
1% Lack of transport
2% Area going downhill/ untidy/ rundown
3% Roads/ pavements/ winter gritting/ snow clearing
0% Bin uplifts/ refuse collection
Q3 How long have you lived in this neighbourhood? 0% Up to one year
4% 1-2 years
21% 3-5 years
11% 6-10 years
52% Over 10 years
12% Always lived there
0% Don't know
Q4 Could you please tell me if you think this neighbourhood has changed over the past 5 years, or since you've been living here if it's less than 5 years?
2% Yes - has got better
1% Yes - has got worse
97% No change
0% Don't know
Q5 In what ways do you think it has changed? (GOT BETTER) 0% Access to parks/ open spaces
0% Better facilities/ amenities
0% Less vandalism
0% Housing improvements - new houses
0% Improved schools
54% Cleaner/ tidier/ less litter
0% Improved shops
0% Fewer drug problems
0% Friendliness of people/ neighbours
0% Quieter/ more peaceful
46% Other
0% Not sure
0% Less people hanging around street
0% Less crime
0% More young families in the area
Research Resource Dundee City Council 107
Q5 In what ways do you think it has changed? (GOT WORSE) 0% Lack of parks/ open spaces
100% Overgrown gardens/ uncut grass
0% Poorer shops
0% More vandalism
0% Undesirable people moving in
0% Lack of facilities for youths/ children
0% ASB/ neighbours/ noisy
0% People/ neighbours less friendly
0% Youths/ gangs causing problems
0% Drug/ alcohol problems
0% Other
0% Not sure
0% More crime
0% People don't care about area
0% Too many private lets
0% Litter problems/ area is dirty
100% Area is rundown/ going downhill
0% More houses being built
0% Parking
0% Condition of roads/ pavements
0% More traffic/ motorbikes/ roads unsafe
Q6 Thinking now about the neighbourhood you live in, how would you rate it as a place to live?
61% Very good
39% Fairly good
0% Fairly poor
0% Very poor
0% No opinion
Q7 How long have you lived in this house/ flat? 2% Up to one year
15% 1-2 years
25% 3-5 years
12% 6-10 years
44% Over 10 years
2% Always lived there
0% Don't know
Q8 Please tell me which of the descriptions on this card best describes your house/ flat?
5% Rented from the Council
4% Rented from a housing association
10% Rented from a private landlord
60% Owned by you (not ex Council
20% Owned by you (ex Council)
1% Other
Q9 Overall, how do you rate the general condition of this (your) house/ flat? 57% Very good
41% Fairly good
Research Resource Dundee City Council 108
1% Average
0% Fairly poor
1% Very poor
0% Don't know
Q10 Looking at this card, please state how satisfied or dissatisfied you are with the following services and facilities in your local area?
Very Satisfied Fairly Satisfied Fairly Dissatisfied
Very Dissatisfied
Doesn't exist/ never used
Local Health services 53% 37% 0% 0% 10%
Police service 38% 51% 0% 0% 12%
Fire service 33% 52% 0% 0% 14%
Refuse collection 47% 35% 10% 0% 8%
Local Schools 35% 48% 0% 0% 16%
Social care/social work services 7% 18% 0% 0% 74%
Social housing 7% 26% 1% 0% 67%
Employment and advice services 18% 20% 0% 0% 62%
Public transport 59% 20% 10% 0% 11%
Street cleaning 15% 74% 3% 0% 8%
Sports and leisure facilities 15% 66% 0% 0% 19%
Community centre 18% 43% 9% 0% 30%
Library 30% 54% 1% 0% 15%
Parks and open spaces 44% 47% 0% 0% 9%
Local phone boxes 12% 23% 9% 0% 57%
Local youth facilities 24% 34% 0% 0% 42%
Local shops 54% 36% 1% 0% 9%
Community Warden Service 14% 47% 1% 0% 38%
Access to free cash machine/ auto teller
27% 57% 0% 0% 15%
Q11 And, looking at this card, how easy is it for you to access those services and facilities your local area?
Very easy Fairly easy Fairly difficult Very Difficult Doesn't exist/ never used
Local Health services 55% 33% 1% 0% 11%
Police service 45% 35% 0% 0% 20%
Fire service 42% 35% 0% 0% 23%
Refuse collection 53% 38% 0% 0% 9%
Local Schools 57% 26% 0% 1% 16%
Social care/social work services 19% 12% 0% 0% 69%
Social housing 20% 18% 1% 0% 61%
Employment and advice services 20% 24% 0% 0% 56%
Public transport 67% 20% 1% 0% 12%
Street cleaning 42% 49% 0% 0% 9%
Sports and leisure facilities 36% 41% 0% 0% 24%
Community centre 30% 39% 0% 0% 31%
Library 41% 42% 1% 0% 16%
Parks and open spaces 65% 24% 0% 0% 11%
Local phone boxes 27% 15% 0% 0% 58%
Local youth facilities 30% 27% 0% 0% 43%
Local shops 71% 19% 1% 0% 10%
Community warden services 28% 36% 0% 0% 36%
Access to free cash machine/ auto teller
40% 40% 0% 0% 20%
Research Resource Dundee City Council 109
Q12 Looking at this card, how satisfied are you with the following in this neighbourhood?
Very satisfied Fairly satisfied Fairly dissatisfied
Very dissatisfied
Don’t know
Children's Play Areas 17% 64% 0% 0% 19%
Cleanliness of Streets 30% 68% 2% 0% 0%
Shopping Facilities 65% 34% 0% 0% 1%
Condition of roads, pavements and street lighting
55% 40% 4% 1% 0%
Quality and maintenance of open spaces
50% 50% 0% 0% 0%
Cleanliness of the area around your home
28% 71% 1% 0% 0%
The built environment (e.g. buildings, heritage etc)
21% 78% 0% 0% 1%
The natural environment (e.g. parks, open spaces, countryside etc)
22% 77% 0% 0% 1%
Q13 Overall, how satisfied are you with the quality of life in this neighbourhood? 83% Very satisfied
17% Satisfied
0% Dissatisfied
0% Very dissatisfied
Q14 Overall, how satisfied are you with the quality of life in Dundee? 55% Very satisfied
45% Satisfied
0% Dissatisfied
0% Very dissatisfied
Q15 Have you undertaken any work or activities on a voluntary basis for any of these types of groups or organisations at any time in the last 12 months?
11% Yes
89% No
Q16a I am going to read out some examples of community activities and organisations. A)Can you tell me firstly, if you are aware of any of these in this area?
42% After school/children's clubs
1% Youth clubs/projects or drop-in centres
12% Voluntary Youth Organisations
1% Youth Information Services
0% Other Youthwork activities
18% Organised Sporting activities/ classes/clubs
18% Organised Social/Leisure activities/classes/clubs
12% Learning groups or adult education classes
3% Self-help or social care groups
53% Community Festivals/ Events eg Gala Day
5% Community Council or Neighbourhood Group
2% Community Regeneration Forum or Group
1% Local Consultation Activities and Events
28% None of these
Research Resource Dundee City Council 110
Q16b I am going to read out some examples of community activities and voluntary activities. How often do you, or anyone living in your home, take part in activities like these? Please take your answer from this card
Daily Weekly Monthly Seldom Never
After school/children's clubs 0% 11% 7% 15% 67%
Youth clubs/projects or drop-in centres
0% 0% 0% 0% 100%
Voluntary Youth Organisations 0% 17% 26% 0% 57%
Youth Information Services 0% 0% 0% 100% 0%
Other Youthwork activities 0% 0% 0% 0% 0%
Organised Sporting activities/ classes/clubs
0% 16% 16% 5% 63%
Organised Social/Leisure activities/classes/clubs
0% 16% 11% 5% 68%
Learning groups or adult education classes
0% 0% 7% 0% 93%
Self-help or social care groups 0% 0% 0% 33% 67%
Community Festivals/ Events eg Gala Day
0% 0% 0% 40% 60%
Community Council or Neighbourhood Group
0% 0% 19% 0% 81%
Community Regeneration Forum or Group
0% 0% 0% 100% 0%
Local Consultation Activities and Events
0% 0% 0% 0% 100%
Q17 Looking at this showcard which lists a range of cultural activities and events, in the last 12 months have you taken part in or visited any of these listed in Dundee?
91% Yes
9% No
Q18 If you have not taken part in any community activities or organisations, can you tell me why this is?
0% Not enough time to participate
0% Childcare commitments
0% Caring commitments
0% Not confident of impact
0% Work commitments
59% Health / disability issues
41% Not interested
0% Don’t think I have anything to contribute
0% Fear of crime
0% Lack confidence in speaking up
0% Affordability
0% Not aware of any meetings/ opportunities to participate
0% Transport issues
0% Other (specify)
0% Age related issues
Q19 Please tell me to what extent you agree or disagree with the following statements
Strongly agree
Tend to agree
Neither agree nor disagree
Tend to disagree
Strongly disagree
No opinion
I can influence decisions affecting my local area
6% 51% 23% 0% 0% 20%
People in my community can influence decisions affecting my local area
6% 51% 23% 0% 0% 20%
Research Resource Dundee City Council 111
Q20 The next few questions are about your health. First of all could you tell me whether you are registered with…
Yes No Don't know
A GP or health centre 100% 0% 0%
A dentist 99% 0% 1%
Q21 How good is your health overall? 36% Very good
48% Good
11% Fair
4% Poor
1% Very poor
0% Don't know
Q22 In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?
37% 4 days a week or more
41% 1-3 days a week
14% Less than once a week
8% Never
Q23 Are you, or have you ever been, a smoker? 14% Currently smoke
31% Used to smoke
54% Never smoked
Q24 How often do you have [8 FOR MEN/ 6 FOR WOMEN] or more alcoholic drinks on one occasion?
2% Daily or almost daily
19% Weekly
37% Monthly
14% Less than monthly
28% Never
1% Don’t know
Q25 I am going to read out statements about feelings and thoughts. Please say which option best describes your experience over the last 2 weeks. Please take your answer from this card
None of the time
Rarely Some of the time
Often All of the time
Q25a I've been feeling optimistic about the future
0% 2% 46% 52% 1%
Q25b I've been feeling useful 0% 0% 22% 77% 1%
Q25c I've been feeling relaxed 0% 1% 24% 73% 2%
Q25d I've been feeling interested in other people
0% 0% 31% 64% 5%
Q25e I've had energy to spare 0% 0% 43% 54% 3%
Q25f I've been dealing well with problems
0% 0% 33% 67% 0%
Q25g I’ve been thinking clearly 0% 0% 22% 77% 1%
Q25h I’ve been feeling good about myself
0% 0% 27% 73% 1%
Q25i I’ve been feeling close to other people
0% 0% 19% 79% 2%
Research Resource Dundee City Council 112
Q25j I’ve been feeling confident 0% 0% 22% 78% 1%
Q25k I’ve been able to make up my own mind about things
0% 0% 14% 82% 4%
Q25l I’ve been feeling loved 0% 1% 19% 79% 2%
Q25m I’ve been interested in new things
0% 0% 12% 88% 0%
Q25n I’ve been feeling cheerful 0% 0% 9% 91% 0%
Q26 On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what extent do you feel that people treat you unfairly?
38% 1=Not at all
52% 2
8% 3
1% 4
1% 5
0% 6=A great deal
0% Don't know
Q27 To what extent do you agree with the statement: ‘I could turn to friends/ relatives in this neighbourhood for support?
41% Strongly agree
56% Tend to agree
0% Tend to disagree
1% Strongly disagree
2% Don’t know
Q28 Are you currently undertaking any course that will lead to an academic or vocational qualification?
98% None
0% On the job training
0% An FE college course
1% A university based course
0% Distance learning/ Open University
0% School
0% Adult education or evening class
0% Help with reading, writing or use of numbers
1% Other
Q29 What type of qualification, if any, will this lead to. Would it lead to…. 50% No qualification
0% A qualification at degree level or above
50% Another qualification
Q30 Taking everything into account how safe do you feel your neighbourhood is as a place to live?
50% Very safe
49% Fairly safe
0% A bit unsafe
0% Very unsafe
1% Don’t know
Q31 How safe do you feel when… Very safe Fairly safe A bit unsafe Very unsafe Don’t know
Research Resource Dundee City Council 113
Alone in your home during the day 57% 43% 0% 0% 0%
Alone in your home at night 57% 42% 0% 0% 1%
Walking alone in your neighbourhood during the day
47% 34% 14% 0% 5%
Walking alone in your neighbourhood after dark
38% 33% 18% 0% 11%
Q32 Do you think that the amount of crime in your neighbourhood has increased or decreased over the past year?
0% Decreased a lot
0% Decreased a little
92% Remained the same
4% Increased a little
0% Increased a lot
4% Don't know
Q33 If you feel crime has increased in your neighbourhood, what has influenced your opinion?
0% Personal experience of crime
0% Experience of family or friends
25% Talking to people in the area
0% Media - television, radio, paper
0% Social media internet sites eg Facebook, Twitter
0% Internet sites
0% Police or Council publications
75% Other
0% Don't know
Q34 What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?
6% Boredom/ nothing to do/ lack of facilities
42% Don't know
0% Driving offences/ speeding/ motorbikes
0% Immigrants
21% Alcohol/ Drugs
5% Nothing
0% Lack of money/ poverty
2% Unemployment
0% Prostitution
3% New people/ undesirables moving into area/ not knowing who your neighbours are
1% Anti social behaviour
0% Crime e.g. Break ins/ burglary/ vandalism
18% This is a good area/ neighbourhood/ quiet/ no trouble
0% Lack of discipline/ parental control
0% Opportunists/ some people can't help themselves
0% Lack of policing/ wardens
0% Other
7% Gangs/ youths
Q35 To what extent, if at all, does a fear of crime prevent you from taking part in your every day activities?
91% Not at all
9% A little
Research Resource Dundee City Council 114
0% Quite a lot
0% A great deal
Q36 Which of these accounts, if any, do you or your partner have?
100% Bank account
8% Building society account
1% Credit union account
6% Post Office card account
0% No, none of these
0% Prefer not to say
Q37 Do you have insurance for the contents of your house such as for furniture, electrical goods etc?
81% Yes
15% No
5% Prefer not to say
Q38 Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?
28% No savings
5% Less than £1,000
18% £1,000 or more
8% Don’t know
41% Prefer not to say
Q39 Are you currently experiencing, or within the last year have you had any difficulties with the following?
5% Mortgage or rent payments
1% Council tax payments
0% Loan or credit card payments
16% Cost of food
18% Cost of domestic energy bills
12% Vehicle fuel prices
58% None of the above
16% Prefer not to say
Q40 Taking everything together, which of these phrases on this card best dscribes how you and your household are managing financially these days?
9% Manage very well
47% Manage quite well
24% Get by all right
2% Don’t manage very well
0% Have some deep financial difficulties
0% Are in deep financial trouble
11% Refused
8% Don’t know
Q41 When you last contacted Dundee City Council, was this contact to …?
Research Resource Dundee City Council 115
0% Make a complaint
1% Seek information
7% Request a service
0% Make a suggestion
92% Have never contacted the Council
Q42 Overall, how satisfied were you that the Council responded reasonably to your complaint?
0% Very satisfied
0% Satisfied
0% Neither satisfied nor dissatisfied
0% Dissatisfied
0% Very dissatisfied
Q43 Overall, how satisfied were you with this contact to seek information? 0% Very satisfied
100% Satisfied
0% Neither satisfied nor dissatisfied
0% Dissatisfied
0% Very dissatisfied
Q44 Overall, how satisfied were you with this contact to request a service? 43% Very satisfied
57% Satisfied
0% Neither satisfied nor dissatisfied
0% Dissatisfied
0% Very dissatisfied
On your most recent contact with the Council, did you…..
100% Get what you need at that contact
0% Have to contact the Council again about the same issue
Q46 Was your most recent contact …. 0% By a letter
87% By a telephone call to the Council
13% By a personal visit to a Council office
0% By e-mail
0% By visiting the Council's website
Q47 How satisfied or dissatisfied were you with your recent contact with the Council by telephone in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was for you to find the right number to call
87% 13% 0% 0% 0% 0%
How quickly the phone was answered 87% 13% 0% 0% 0% 0%
How easy it was to get through to someone who could help
87% 13% 0% 0% 0% 0%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
100% 0% 0% 0% 0% 0%
How well the staff understood what you wanted
85% 15% 0% 0% 0% 0%
The outcome of your contact 72% 0% 0% 15% 0% 13%
Research Resource Dundee City Council 116
Q48 How satisfied or dissatisfied were you with your recent contact when visiting a Council office in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was to get to the office 100% 0% 0% 0% 0% 0%
The suitability of the office e.g. waiting areas, privacy, access for disabled people etc
100% 0% 0% 0% 0% 0%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
100% 0% 0% 0% 0% 0%
How well the staff understood what you wanted
100% 0% 0% 0% 0% 0%
The outcome of your contact 100% 0% 0% 0% 0% 0%
Q49 How satisfied or dissatisfied were you with your most recent contact with the Council in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How quickly you received a reply to your e-mail/ letter
0% 0% 0% 0% 0% 0%
The extent to which the first reply you received answered your query
0% 0% 0% 0% 0% 0%
The outcome of your contact 0% 0% 0% 0% 0% 0%
Q50 Have you ever used the Council's website? 7% Yes
93% No
Q51 How satisfied or dissatisfied would you say you are with the website in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know Not applicable
How easily you managed to find the information you wanted
43% 43% 0% 0% 0% 14% 0%
The amount of information provided on the website
43% 43% 0% 0% 0% 14% 0%
Q52 Generally, do you feel that you receive enough information about the Council and the services it provides?
95% Yes
5% No
0% Don't know
Q53 Do you access, and use, the internet in any of the following ways… 56% Internet access at home
7% Internet access via a mobile phone
5% Internet access at work
0% Internet access through public access eg at library
0% Access the internet in some other way
37% None of these - I do not access the internet
Q54a Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?
42% Yes
58% No
Research Resource Dundee City Council 117
Q54b Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?
49% Yes
51% No
Q55 I am going to read out a list of statements about your local Council and would like you to tell me which 3 are of the most importance to you. Dundee City Council..
29% Offering a good range of services
32% Having the resources to do a good job
44% Providing an efficient service
47% Providing services which are value for money
41% Providing good quality services
35% Having friendly, polite, helpful, well informed employees
27% Promoting its services well
29% Tackling important issues for the future of the area
1% Listening to complaints
0% Communicating well with the public
14% Ensuring sustainable use of resources and care for the environment
0% Don't know
Q56 I am going to read out the same list of statements again about your local Council. I would like you to tell me whether you agree or disagree with each of these statements. Dundee City Council
Agree Neither/Nor Disagree
Offers a good range of services 69% 30% 1%
Has the resources to do a good job 41% 48% 11%
Provides an efficient service 63% 36% 1%
Provides services which are value for money
56% 40% 4%
Provides good quality services 71% 28% 1%
Has friendly, polite, helpful, well informed employees
55% 45% 0%
Promotes its services well 58% 40% 2%
Tackles important issues for the future of the area
60% 39% 1%
Listens to complaints 49% 51% 0%
Communicates well with the public 49% 50% 1%
Ensures sustainable use of resources and care for the environment
60% 39% 1%
Q57a The final few questions are about the people who live in the household. Could I just check how many adults, aged 16 or over, are there in the household including you?
24% 1
74% 2
2% 3
0% 4
0% 5
0% 6
Q57b And how many children? 73% 0
16% 1
12% 2
Research Resource Dundee City Council 118
0% 3
0% 4
0% 5
Q58 How many children are there in the household in each age group? 0 1 2 3 4 5+
Less than 3 years 59% 27% 14% 0% 0% 0%
3-5 years 60% 30% 10% 0% 0% 0%
6-15 years 67% 23% 10% 0% 0% 0%
Q59 DP - How many adults in house? 25% 1
72% 2
3% 3
0% 4
0% 5
0% 6
Q59a2 Respondent - Gender 46% Male
54% Female
Q59a3 Respondent - Age 13% 16-24
8% 25-34
33% 35-44
4% 45-54
5% 55-59
7% 60-64
18% 65-74
12% 75+
Q60How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)
60% 1
15% 2
0% 3
0% 4 or more
25% None
Q61 Do you or any member of your household have a disability? 13% Yes
87% No
Q62 What is the nature of the disability? 7% Mental health condition
85% Mobility/ physical disabilities
8% Learning difficulties (eg dyslexia)
0% Difficulties with sight
0% Learning disability (eg Down’s Syndrome)
0% Developmental disorder (eg Autistic Spectrum Disorder or Asperger's syndrome)
0% Difficulties with hearing
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0% Other condition
0% Don’t know
Q63 Can you please look at this card and specify what is your religion? 24% None
49% Church of Scotland
25% Roman Catholic
1% Other Christian
0% Buddhist
0% Hindu
0% Jewish
0% Muslim
0% Sikh
0% Another religion
1% Would rather not say
Q64 Which of the groups on this card do you consider you belong to? 97% Scottish
1% English
0% Welsh
0% Northern Irish
0% British
1% Irish
0% Gypsy/ Traveller
0% Polish
1% Any other white ethnic group
0% Any mixed or multiple ethnic groups
0% Pakistani, Pakistani Scottish or Pakistani British
0% Indian, Indian Scottish or Indian British
0% Bangladeshi, Bangladeshi Scottish or Bangladeshi British
0% Chinese, Chinese Scottish or Chinese British
0% Other Asian background
0% African, African Scottish or African British
0% Caribbean, Caribbean Scottish or Caribbean British
0% Black, Black Scottish or Black British
0% Other Black background
0% Arab
0% Any other Background
0% Refused
0% Don’t know
Q65 I have a card here on which various sums of money are shown grouped together. Would you mind looking at the card and tell me in which group the annual household falls. Please use net income from all sources ie after deductions of income tax, national insurance and other compulsory deductions. Please take into account any money you may have from employment, including bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings
1% Less than £100 per week / £5,299 per year
4% £100-199 per week / £5,200 - £10,399 per year
8% £200-299 per week / £10,400-£15,599 per year
4% £300-399 per week / £15,600-£20,199 per year
1% £400-£499 per week / £20,800 - £25,999 per year
Research Resource Dundee City Council 120
4% £500-£599 per week / £26,000 - £31,199 per year
5% £600 or more per week / £31,200 or more per year
20% Don't Know
54% Would rather not say
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Coldside Results
1.
Citizen Survey 2012 - Coldside
SQ2 Community regeneration area: 0% Ardler, St Mary's and Kirkton
0% Beechwood, Lochee, Menzieshill and Charleston
65% Coldside and Maryfield
0% Fintry, Whitfield and Mill O Mains
0% Mid Craigie, Linlathen and Douglas
0% Stobswell
35% No CRA
SQ2 Ward 0% Dundee City West End
0% Dundee City - Maryfield
0% Dundee City - The Ferry
100% Dundee City - Coldside
0% Dundee City - Lochee
0% Dundee City - East End
0% Dundee City - North East
0% Dundee City - Strathmartine
Q1 The first few questions are about this neighbourhood. What do you like best about living in this neighbourhood?
0% Close to beach/ coast
1% Quality of housing
11% Close to shops/ quality of shops
4% Always lived here/ familiar with/ know area
7% Pleasant/ nice area
40% Friendly people/ neighbours/ family and friends
50% Quiet/ peaceful
11% Convenient location
5% Central location
2% Other
0% None/ nothing
5% Don't know
0% Lots for kids to do
1% Lots of green/ open spaces/ countryside
4% Safe
8% Good public transport
1% Everything
1% It's ok/ fine/ I like it here
Research Resource Dundee City Council 122
Q2 What do you like least about living in this neighbourhood? 4% Littering/ dirty/ dog fouling
3% Difficult/ poor parking
6% Drug problems
0% Lack of facilities for youths/ children
2% ASB/ neighbours/ noisy
2% Youths/ gangs causing trouble
0% Poor shops
0% Vandalism
2% Other
60% None/ nothing
0% Lack of security
17% Don't know
2% Speeding cars/ traffic
2% Lack of transport
2% Area going downhill/ untidy/ rundown
0% Roads/ pavements/ winter gritting/ snow clearing
0% Bin uplifts/ refuse collection
Q3 How long have you lived in this neighbourhood? 5% Up to one year
6% 1-2 years
16% 3-5 years
13% 6-10 years
40% Over 10 years
19% Always lived there
1% Don't know
Q4 Could you please tell me if you think this neighbourhood has changed over the past 5 years, or since you've been living here if it's less than 5 years?
3% Yes - has got better
7% Yes - has got worse
75% No change
15% Don't know
Q5 In what ways do you think it has changed? (GOT BETTER) 0% Access to parks/ open spaces
0% Better facilities/ amenities
0% Less vandalism
0% Housing improvements - new houses
28% Improved schools
0% Cleaner/ tidier/ less litter
0% Improved shops
0% Fewer drug problems
45% Friendliness of people/ neighbours
0% Quieter/ more peaceful
0% Other
27% Not sure
0% Less people hanging around street
0% Less crime
0% More young families in the area
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Q5 In what ways do you think it has changed? (GOT WORSE) 0% Lack of parks/ open spaces
0% Overgrown gardens/ uncut grass
0% Poorer shops
0% More vandalism
11% Undesirable people moving in
0% Lack of facilities for youths/ children
11% ASB/ neighbours/ noisy
0% People/ neighbours less friendly
5% Youths/ gangs causing problems
47% Drug/ alcohol problems
0% Other
5% Not sure
0% More crime
0% People don't care about area
0% Too many private lets
10% Litter problems/ area is dirty
5% Area is rundown/ going downhill
0% More houses being built
5% Parking
0% Condition of roads/ pavements
16% More traffic/ motorbikes/ roads unsafe
Q6 Thinking now about the neighbourhood you live in, how would you rate it as a place to live?
60% Very good
38% Fairly good
1% Fairly poor
0% Very poor
1% No opinion
Q7 How long have you lived in this house/ flat? 5% Up to one year
10% 1-2 years
22% 3-5 years
16% 6-10 years
37% Over 10 years
10% Always lived there
0% Don't know
Q8 Please tell me which of the descriptions on this card best describes your house/ flat?
36% Rented from the Council
9% Rented from a housing association
17% Rented from a private landlord
13% Owned by you (not ex Council
25% Owned by you (ex Council)
0% Other
Q9 Overall, how do you rate the general condition of this (your) house/ flat? 54% Very good
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42% Fairly good
4% Average
0% Fairly poor
0% Very poor
0% Don't know
Q10 Looking at this card, please state how satisfied or dissatisfied you are with the following services and facilities in your local area?
Very Satisfied Fairly Satisfied Fairly Dissatisfied
Very Dissatisfied
Doesn't exist/ never used
Local Health services 63% 34% 0% 0% 3%
Police service 50% 43% 0% 0% 6%
Fire service 41% 44% 0% 0% 16%
Refuse collection 53% 46% 0% 0% 0%
Local Schools 38% 27% 1% 0% 34%
Social care/social work services 19% 10% 0% 0% 71%
Social housing 21% 45% 1% 0% 32%
Employment and advice services 17% 23% 1% 0% 59%
Public transport 52% 33% 1% 1% 14%
Street cleaning 50% 46% 3% 1% 0%
Sports and leisure facilities 31% 28% 1% 0% 39%
Community centre 29% 29% 1% 0% 41%
Library 34% 36% 1% 0% 29%
Parks and open spaces 62% 29% 2% 0% 7%
Local phone boxes 14% 18% 1% 1% 66%
Local youth facilities 16% 27% 3% 0% 54%
Local shops 56% 42% 1% 0% 1%
Community Warden Service 15% 22% 0% 0% 64%
Access to free cash machine/ auto teller
41% 45% 1% 0% 13%
Q11 And, looking at this card, how easy is it for you to access those services and facilities your local area?
Very easy Fairly easy Fairly difficult Very Difficult Doesn't exist/ never used
Local Health services 64% 30% 2% 0% 3%
Police service 53% 37% 0% 0% 9%
Fire service 54% 37% 0% 0% 9%
Refuse collection 54% 45% 0% 0% 1%
Local Schools 55% 25% 0% 0% 20%
Social care/social work services 24% 17% 0% 0% 59%
Social housing 27% 37% 1% 0% 35%
Employment and advice services 25% 21% 0% 0% 54%
Public transport 62% 35% 0% 0% 2%
Street cleaning 51% 46% 0% 0% 3%
Sports and leisure facilities 46% 25% 4% 0% 25%
Community centre 44% 31% 1% 0% 23%
Library 49% 36% 1% 0% 13%
Parks and open spaces 72% 26% 1% 0% 2%
Local phone boxes 31% 14% 3% 0% 52%
Local youth facilities 29% 23% 0% 0% 48%
Local shops 63% 35% 0% 0% 2%
Community warden services 21% 17% 0% 0% 62%
Research Resource Dundee City Council 125
Access to free cash machine/ auto teller
49% 38% 0% 0% 12%
Q12 Looking at this card, how satisfied are you with the following in this neighbourhood?
Very satisfied Fairly satisfied Fairly dissatisfied
Very dissatisfied
Don’t know
Children's Play Areas 20% 35% 4% 1% 41%
Cleanliness of Streets 48% 49% 2% 0% 0%
Shopping Facilities 51% 48% 1% 0% 0%
Condition of roads, pavements and street lighting
33% 41% 24% 2% 0%
Quality and maintenance of open spaces
44% 54% 1% 1% 0%
Cleanliness of the area around your home
45% 54% 1% 0% 0%
The built environment (e.g. buildings, heritage etc)
46% 52% 1% 0% 0%
The natural environment (e.g. parks, open spaces, countryside etc)
49% 50% 0% 0% 0%
Q13 Overall, how satisfied are you with the quality of life in this neighbourhood? 63% Very satisfied
37% Satisfied
0% Dissatisfied
0% Very dissatisfied
Q14 Overall, how satisfied are you with the quality of life in Dundee? 55% Very satisfied
44% Satisfied
1% Dissatisfied
0% Very dissatisfied
Q15 Have you undertaken any work or activities on a voluntary basis for any of these types of groups or organisations at any time in the last 12 months?
11% Yes
89% No
Q16a I am going to read out some examples of community activities and organisations. A)Can you tell me firstly, if you are aware of any of these in this area?
35% After school/children's clubs
14% Youth clubs/projects or drop-in centres
21% Voluntary Youth Organisations
8% Youth Information Services
6% Other Youthwork activities
46% Organised Sporting activities/ classes/clubs
36% Organised Social/Leisure activities/classes/clubs
28% Learning groups or adult education classes
13% Self-help or social care groups
45% Community Festivals/ Events eg Gala Day
24% Community Council or Neighbourhood Group
4% Community Regeneration Forum or Group
2% Local Consultation Activities and Events
14% None of these
Research Resource Dundee City Council 126
Q16b I am going to read out some examples of community activities and voluntary activities. How often do you, or anyone living in your home, take part in activities like these? Please take your answer from this card
Daily Weekly Monthly Seldom Never
After school/children's clubs 3% 18% 1% 6% 72%
Youth clubs/projects or drop-in centres
0% 0% 0% 8% 92%
Voluntary Youth Organisations 0% 19% 0% 0% 81%
Youth Information Services 0% 0% 0% 5% 95%
Other Youthwork activities 0% 26% 0% 0% 74%
Organised Sporting activities/ classes/clubs
1% 19% 1% 3% 76%
Organised Social/Leisure activities/classes/clubs
1% 22% 1% 1% 75%
Learning groups or adult education classes
10% 4% 0% 6% 81%
Self-help or social care groups 0% 0% 0% 0% 100%
Community Festivals/ Events eg Gala Day
0% 3% 0% 46% 51%
Community Council or Neighbourhood Group
1% 3% 6% 3% 86%
Community Regeneration Forum or Group
0% 0% 0% 0% 100%
Local Consultation Activities and Events
0% 21% 0% 18% 61%
Q17 Looking at this showcard which lists a range of cultural activities and events, in the last 12 months have you taken part in or visited any of these listed in Dundee?
79% Yes
21% No
Q18 If you have not taken part in any community activities or organisations, can you tell me why this is?
5% Not enough time to participate
4% Childcare commitments
0% Caring commitments
0% Not confident of impact
11% Work commitments
33% Health / disability issues
49% Not interested
0% Don’t think I have anything to contribute
0% Fear of crime
0% Lack confidence in speaking up
0% Affordability
0% Not aware of any meetings/ opportunities to participate
3% Transport issues
0% Other (specify)
0% Age related issues
Q19 Please tell me to what extent you agree or disagree with the following statements
Strongly agree
Tend to agree
Neither agree nor disagree
Tend to disagree
Strongly disagree
No opinion
I can influence decisions affecting my local area
4% 24% 30% 12% 2% 27%
People in my community can influence decisions affecting my local area
6% 31% 28% 8% 1% 25%
Research Resource Dundee City Council 127
Q20 The next few questions are about your health. First of all could you tell me whether you are registered with…
Yes No Don't know
A GP or health centre 99% 0% 0%
A dentist 85% 13% 2%
Q21 How good is your health overall? 32% Very good
45% Good
18% Fair
4% Poor
1% Very poor
0% Don't know
Q22 In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?
19% 4 days a week or more
49% 1-3 days a week
22% Less than once a week
10% Never
Q23 Are you, or have you ever been, a smoker? 18% Currently smoke
33% Used to smoke
49% Never smoked
Q24 How often do you have [8 FOR MEN/ 6 FOR WOMEN] or more alcoholic drinks on one occasion?
3% Daily or almost daily
38% Weekly
21% Monthly
20% Less than monthly
16% Never
2% Don’t know
Q25 I am going to read out statements about feelings and thoughts. Please say which option best describes your experience over the last 2 weeks. Please take your answer from this card
None of the time
Rarely Some of the time
Often All of the time
Q25a I've been feeling optimistic about the future
0% 10% 63% 25% 2%
Q25b I've been feeling useful 0% 3% 51% 43% 2%
Q25c I've been feeling relaxed 0% 5% 60% 35% 0%
Q25d I've been feeling interested in other people
0% 0% 42% 45% 14%
Q25e I've had energy to spare 0% 6% 63% 30% 1%
Q25f I've been dealing well with problems
0% 1% 31% 52% 17%
Q25g I’ve been thinking clearly 0% 0% 28% 51% 21%
Q25h I’ve been feeling good about myself
0% 1% 44% 43% 12%
Q25i I’ve been feeling close to other people
0% 0% 22% 53% 24%
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Q25j I’ve been feeling confident 0% 1% 39% 45% 15%
Q25k I’ve been able to make up my own mind about things
0% 0% 25% 45% 30%
Q25l I’ve been feeling loved 0% 0% 27% 47% 26%
Q25m I’ve been interested in new things
0% 2% 37% 42% 20%
Q25n I’ve been feeling cheerful 0% 1% 43% 49% 7%
Q26 On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what extent do you feel that people treat you unfairly?
37% 1=Not at all
47% 2
12% 3
0% 4
2% 5
2% 6=A great deal
1% Don't know
Q27 To what extent do you agree with the statement: ‘I could turn to friends/ relatives in this neighbourhood for support?
40% Strongly agree
47% Tend to agree
3% Tend to disagree
0% Strongly disagree
10% Don’t know
Q28 Are you currently undertaking any course that will lead to an academic or vocational qualification?
91% None
1% On the job training
5% An FE college course
2% A university based course
0% Distance learning/ Open University
0% School
0% Adult education or evening class
0% Help with reading, writing or use of numbers
0% Other
Q29 What type of qualification, if any, will this lead to. Would it lead to…. 21% No qualification
56% A qualification at degree level or above
23% Another qualification
Q30 Taking everything into account how safe do you feel your neighbourhood is as a place to live?
66% Very safe
33% Fairly safe
1% A bit unsafe
0% Very unsafe
0% Don’t know
Q31 How safe do you feel when… Very safe Fairly safe A bit unsafe Very unsafe Don’t know
Research Resource Dundee City Council 129
Alone in your home during the day 75% 24% 0% 0% 1%
Alone in your home at night 69% 30% 1% 0% 1%
Walking alone in your neighbourhood during the day
67% 23% 8% 0% 2%
Walking alone in your neighbourhood after dark
46% 26% 14% 1% 12%
Q32 Do you think that the amount of crime in your neighbourhood has increased or decreased over the past year?
1% Decreased a lot
2% Decreased a little
67% Remained the same
7% Increased a little
1% Increased a lot
21% Don't know
Q33 If you feel crime has increased in your neighbourhood, what has influenced your opinion?
4% Personal experience of crime
14% Experience of family or friends
60% Talking to people in the area
5% Media - television, radio, paper
0% Social media internet sites eg Facebook, Twitter
0% Internet sites
0% Police or Council publications
23% Other
0% Don't know
Q34 What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?
6% Boredom/ nothing to do/ lack of facilities
41% Don't know
0% Driving offences/ speeding/ motorbikes
0% Immigrants
19% Alcohol/ Drugs
6% Nothing
2% Lack of money/ poverty
5% Unemployment
0% Prostitution
0% New people/ undesirables moving into area/ not knowing who your neighbours are
0% Anti social behaviour
0% Crime e.g. Break ins/ burglary/ vandalism
15% This is a good area/ neighbourhood/ quiet/ no trouble
2% Lack of discipline/ parental control
0% Opportunists/ some people can't help themselves
0% Lack of policing/ wardens
0% Other
8% Gangs/ youths
Q35 To what extent, if at all, does a fear of crime prevent you from taking part in your every day activities?
89% Not at all
10% A little
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0% Quite a lot
0% A great deal
Q36 Which of these accounts, if any, do you or your partner have? 95% Bank account
19% Building society account
1% Credit union account
6% Post Office card account
1% No, none of these
2% Prefer not to say
Q37 Do you have insurance for the contents of your house such as for furniture, electrical goods etc?
68% Yes
20% No
13% Prefer not to say
Q38 Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?
35% No savings
3% Less than £1,000
14% £1,000 or more
10% Don’t know
38% Prefer not to say
Q39 Are you currently experiencing, or within the last year have you had any difficulties with the following?
5% Mortgage or rent payments
0% Council tax payments
3% Loan or credit card payments
22% Cost of food
22% Cost of domestic energy bills
2% Vehicle fuel prices
55% None of the above
15% Prefer not to say
Q40 Taking everything together, which of these phrases on this card best dscribes how you and your household are managing financially these days?
4% Manage very well
46% Manage quite well
38% Get by all right
5% Don’t manage very well
0% Have some deep financial difficulties
0% Are in deep financial trouble
3% Refused
4% Don’t know
Q41 When you last contacted Dundee City Council, was this contact to …? 2% Make a complaint
Research Resource Dundee City Council 131
10% Seek information
27% Request a service
0% Make a suggestion
62% Have never contacted the Council
Q42 Overall, how satisfied were you that the Council responded reasonably to your complaint?
0% Very satisfied
51% Satisfied
0% Neither satisfied nor dissatisfied
24% Dissatisfied
24% Very dissatisfied
Q43 Overall, how satisfied were you with this contact to seek information? 50% Very satisfied
37% Satisfied
3% Neither satisfied nor dissatisfied
10% Dissatisfied
0% Very dissatisfied
Q44 Overall, how satisfied were you with this contact to request a service? 58% Very satisfied
40% Satisfied
0% Neither satisfied nor dissatisfied
1% Dissatisfied
0% Very dissatisfied
On your most recent contact with the Council, did you….. 91% Get what you need at that contact
9% Have to contact the Council again about the same issue
Q46 Was your most recent contact …. 2% By a letter
95% By a telephone call to the Council
2% By a personal visit to a Council office
0% By e-mail
1% By visiting the Council's website
Q47 How satisfied or dissatisfied were you with your recent contact with the Council by telephone in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was for you to find the right number to call
66% 33% 0% 1% 0% 0%
How quickly the phone was answered 67% 32% 0% 1% 0% 0%
How easy it was to get through to someone who could help
63% 35% 0% 3% 0% 0%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
61% 34% 3% 2% 0% 0%
How well the staff understood what you wanted
61% 34% 3% 2% 0% 0%
The outcome of your contact 63% 28% 2% 6% 1% 0%
Research Resource Dundee City Council 132
Q48 How satisfied or dissatisfied were you with your recent contact when visiting a Council office in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was to get to the office 100% 0% 0% 0% 0% 0%
The suitability of the office e.g. waiting areas, privacy, access for disabled people etc
100% 0% 0% 0% 0% 0%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
48% 0% 0% 52% 0% 0%
How well the staff understood what you wanted
48% 0% 0% 52% 0% 0%
The outcome of your contact 48% 0% 0% 0% 52% 0%
Q49 How satisfied or dissatisfied were you with your most recent contact with the Council in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How quickly you received a reply to your e-mail/ letter
50% 0% 50% 0% 0% 0%
The extent to which the first reply you received answered your query
50% 0% 50% 0% 0% 0%
The outcome of your contact 50% 0% 50% 0% 0% 0%
Q50 Have you ever used the Council's website? 14% Yes
86% No
Q51 How satisfied or dissatisfied would you say you are with the website in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know Not applicable
How easily you managed to find the information you wanted
76% 22% 3% 0% 0% 0% 0%
The amount of information provided on the website
71% 24% 5% 0% 0% 0% 0%
Q52 Generally, do you feel that you receive enough information about the Council and the services it provides?
89% Yes
10% No
1% Don't know
Q53 Do you access, and use, the internet in any of the following ways… 51% Internet access at home
20% Internet access via a mobile phone
10% Internet access at work
4% Internet access through public access eg at library
4% Access the internet in some other way
36% None of these - I do not access the internet
Q54a Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?
27% Yes
73% No
Research Resource Dundee City Council 133
Q54b Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?
33% Yes
67% No
Q55 I am going to read out a list of statements about your local Council and would like you to tell me which 3 are of the most importance to you. Dundee City Council..
57% Offering a good range of services
15% Having the resources to do a good job
47% Providing an efficient service
50% Providing services which are value for money
51% Providing good quality services
22% Having friendly, polite, helpful, well informed employees
7% Promoting its services well
17% Tackling important issues for the future of the area
14% Listening to complaints
6% Communicating well with the public
9% Ensuring sustainable use of resources and care for the environment
0% Don't know
Q56 I am going to read out the same list of statements again about your local Council. I would like you to tell me whether you agree or disagree with each of these statements. Dundee City Council
Agree Neither/Nor Disagree
Offers a good range of services 89% 10% 1%
Has the resources to do a good job 59% 28% 14%
Provides an efficient service 78% 21% 1%
Provides services which are value for money
57% 37% 5%
Provides good quality services 83% 16% 1%
Has friendly, polite, helpful, well informed employees
69% 31% 1%
Promotes its services well 58% 40% 2%
Tackles important issues for the future of the area
65% 31% 4%
Listens to complaints 46% 51% 3%
Communicates well with the public 60% 37% 3%
Ensures sustainable use of resources and care for the environment
64% 35% 2%
Q57a The final few questions are about the people who live in the household. Could I just check how many adults, aged 16 or over, are there in the household including you?
32% 1
59% 2
6% 3
3% 4
0% 5
0% 6
Q57b And how many children? 73% 0
17% 1
8% 2
Research Resource Dundee City Council 134
2% 3
0% 4
0% 5
Q58 How many children are there in the household in each age group? 0 1 2 3 4 5+
Less than 3 years 51% 42% 7% 0% 0% 0%
3-5 years 63% 34% 3% 0% 0% 0%
6-15 years 61% 30% 6% 3% 0% 0%
Q59 DP - How many adults in house? 32% 1
58% 2
6% 3
3% 4
0% 5
0% 6
Q59a2 Respondent - Gender 48% Male
52% Female
Q59a3 Respondent - Age 11% 16-24
21% 25-34
9% 35-44
15% 45-54
6% 55-59
13% 60-64
17% 65-74
9% 75+
Q60How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)
45% 1
11% 2
0% 3
0% 4 or more
44% None
Q61 Do you or any member of your household have a disability? 20% Yes
80% No
Q62 What is the nature of the disability? 9% Mental health condition
74% Mobility/ physical disabilities
0% Learning difficulties (eg dyslexia)
2% Difficulties with sight
0% Learning disability (eg Down’s Syndrome)
2% Developmental disorder (eg Autistic Spectrum Disorder or Asperger's syndrome)
2% Difficulties with hearing
Research Resource Dundee City Council 135
25% Other condition
0% Don’t know
Q63 Can you please look at this card and specify what is your religion? 51% None
24% Church of Scotland
19% Roman Catholic
1% Other Christian
0% Buddhist
0% Hindu
0% Jewish
0% Muslim
0% Sikh
0% Another religion
5% Would rather not say
Q64 Which of the groups on this card do you consider you belong to? 97% Scottish
0% English
0% Welsh
0% Northern Irish
0% British
0% Irish
0% Gypsy/ Traveller
1% Polish
0% Any other white ethnic group
0% Any mixed or multiple ethnic groups
0% Pakistani, Pakistani Scottish or Pakistani British
0% Indian, Indian Scottish or Indian British
0% Bangladeshi, Bangladeshi Scottish or Bangladeshi British
0% Chinese, Chinese Scottish or Chinese British
0% Other Asian background
0% African, African Scottish or African British
0% Caribbean, Caribbean Scottish or Caribbean British
0% Black, Black Scottish or Black British
0% Other Black background
0% Arab
0% Any other Background
0% Refused
0% Don’t know
Q65 I have a card here on which various sums of money are shown grouped together. Would you mind looking at the card and tell me in which group the annual household falls. Please use net income from all sources ie after deductions of income tax, national insurance and other compulsory deductions. Please take into account any money you may have from employment, including bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings
0% Less than £100 per week / £5,299 per year
9% £100-199 per week / £5,200 - £10,399 per year
12% £200-299 per week / £10,400-£15,599 per year
12% £300-399 per week / £15,600-£20,199 per year
1% £400-£499 per week / £20,800 - £25,999 per year
Research Resource Dundee City Council 136
1% £500-£599 per week / £26,000 - £31,199 per year
5% £600 or more per week / £31,200 or more per year
21% Don't Know
39% Would rather not say
Research Resource Dundee City Council 137
Lochee Results
1.
Citizen Survey 2012 - Lochee
SQ2 Community regeneration area: 0% Ardler, St Mary's and Kirkton
70% Beechwood, Lochee, Menzieshill and Charleston
0% Coldside and Maryfield
0% Fintry, Whitfield and Mill O Mains
0% Mid Craigie, Linlathen and Douglas
0% Stobswell
30% No CRA
SQ2 Ward 0% Dundee City West End
0% Dundee City - Maryfield
0% Dundee City - The Ferry
0% Dundee City - Coldside
100% Dundee City - Lochee
0% Dundee City - East End
0% Dundee City - North East
0% Dundee City - Strathmartine
Q1 The first few questions are about this neighbourhood. What do you like best about living in this neighbourhood?
0% Close to beach/ coast
1% Quality of housing
6% Close to shops/ quality of shops
5% Always lived here/ familiar with/ know area
6% Pleasant/ nice area
35% Friendly people/ neighbours/ family and friends
46% Quiet/ peaceful
4% Convenient location
2% Central location
1% Other
1% None/ nothing
2% Don't know
1% Lots for kids to do
1% Lots of green/ open spaces/ countryside
1% Safe
1% Good public transport
0% Everything
3% It's ok/ fine/ I like it here
Research Resource Dundee City Council 138
Q2 What do you like least about living in this neighbourhood? 1% Littering/ dirty/ dog fouling
2% Difficult/ poor parking
11% Drug problems
1% Lack of facilities for youths/ children
7% ASB/ neighbours/ noisy
4% Youths/ gangs causing trouble
0% Poor shops
0% Vandalism
4% Other
60% None/ nothing
0% Lack of security
7% Don't know
1% Speeding cars/ traffic
1% Lack of transport
1% Area going downhill/ untidy/ rundown
2% Roads/ pavements/ winter gritting/ snow clearing
1% Bin uplifts/ refuse collection
Q3 How long have you lived in this neighbourhood? 6% Up to one year
6% 1-2 years
11% 3-5 years
10% 6-10 years
46% Over 10 years
20% Always lived there
1% Don't know
Q4 Could you please tell me if you think this neighbourhood has changed over the past 5 years, or since you've been living here if it's less than 5 years?
4% Yes - has got better
14% Yes - has got worse
65% No change
17% Don't know
Q5 In what ways do you think it has changed? (GOT BETTER) 0% Access to parks/ open spaces
16% Better facilities/ amenities
0% Less vandalism
15% Housing improvements - new houses
14% Improved schools
0% Cleaner/ tidier/ less litter
14% Improved shops
0% Fewer drug problems
16% Friendliness of people/ neighbours
15% Quieter/ more peaceful
15% Other
0% Not sure
8% Less people hanging around street
0% Less crime
0% More young families in the area
Research Resource Dundee City Council 139
Q5 In what ways do you think it has changed? (GOT WORSE) 0% Lack of parks/ open spaces
0% Overgrown gardens/ uncut grass
0% Poorer shops
0% More vandalism
19% Undesirable people moving in
0% Lack of facilities for youths/ children
7% ASB/ neighbours/ noisy
3% People/ neighbours less friendly
10% Youths/ gangs causing problems
49% Drug/ alcohol problems
2% Other
0% Not sure
2% More crime
2% People don't care about area
5% Too many private lets
0% Litter problems/ area is dirty
7% Area is rundown/ going downhill
2% More houses being built
0% Parking
3% Condition of roads/ pavements
0% More traffic/ motorbikes/ roads unsafe
Q6 Thinking now about the neighbourhood you live in, how would you rate it as a place to live?
47% Very good
51% Fairly good
1% Fairly poor
0% Very poor
0% No opinion
Q7 How long have you lived in this house/ flat? 6% Up to one year
7% 1-2 years
16% 3-5 years
13% 6-10 years
46% Over 10 years
12% Always lived there
0% Don't know
Q8 Please tell me which of the descriptions on this card best describes your house/ flat?
33% Rented from the Council
8% Rented from a housing association
4% Rented from a private landlord
21% Owned by you (not ex Council
33% Owned by you (ex Council)
0% Other
Q9 Overall, how do you rate the general condition of this (your) house/ flat? 38% Very good
Research Resource Dundee City Council 140
52% Fairly good
9% Average
1% Fairly poor
0% Very poor
0% Don't know
Q10 Looking at this card, please state how satisfied or dissatisfied you are with the following services and facilities in your local area?
Very Satisfied Fairly Satisfied Fairly Dissatisfied
Very Dissatisfied
Doesn't exist/ never used
Local Health services 55% 30% 6% 7% 1%
Police service 64% 29% 3% 0% 4%
Fire service 62% 28% 1% 0% 9%
Refuse collection 61% 36% 1% 0% 2%
Local Schools 40% 29% 1% 0% 30%
Social care/social work services 25% 29% 2% 1% 42%
Social housing 24% 41% 2% 1% 32%
Employment and advice services 20% 31% 4% 1% 44%
Public transport 49% 30% 1% 0% 19%
Street cleaning 54% 33% 10% 0% 2%
Sports and leisure facilities 37% 37% 2% 2% 22%
Community centre 38% 33% 1% 0% 28%
Library 47% 37% 0% 0% 16%
Parks and open spaces 44% 40% 8% 2% 6%
Local phone boxes 16% 26% 1% 2% 55%
Local youth facilities 21% 42% 2% 2% 34%
Local shops 57% 40% 1% 0% 1%
Community Warden Service 17% 25% 0% 0% 57%
Access to free cash machine/ auto teller
59% 36% 1% 1% 2%
Q11 And, looking at this card, how easy is it for you to access those services and facilities your local area?
Very easy Fairly easy Fairly difficult Very Difficult Doesn't exist/ never used
Local Health services 73% 22% 3% 0% 1%
Police service 74% 22% 2% 0% 1%
Fire service 77% 20% 1% 0% 1%
Refuse collection 72% 24% 1% 0% 2%
Local Schools 61% 20% 1% 0% 17%
Social care/social work services 45% 26% 1% 0% 28%
Social housing 40% 27% 3% 0% 30%
Employment and advice services 44% 23% 2% 1% 31%
Public transport 67% 28% 1% 0% 4%
Street cleaning 71% 23% 1% 0% 5%
Sports and leisure facilities 64% 25% 2% 0% 8%
Community centre 64% 26% 1% 0% 9%
Library 70% 27% 0% 0% 2%
Parks and open spaces 71% 23% 3% 0% 3%
Local phone boxes 38% 20% 2% 1% 38%
Local youth facilities 42% 27% 3% 1% 27%
Local shops 74% 23% 1% 0% 2%
Community warden services 26% 17% 1% 1% 56%
Research Resource Dundee City Council 141
Access to free cash machine/ auto teller
76% 21% 1% 1% 1%
Q12 Looking at this card, how satisfied are you with the following in this neighbourhood?
Very satisfied Fairly satisfied Fairly dissatisfied
Very dissatisfied
Don’t know
Children's Play Areas 16% 47% 11% 4% 22%
Cleanliness of Streets 38% 56% 4% 1% 1%
Shopping Facilities 41% 56% 2% 0% 1%
Condition of roads, pavements and street lighting
25% 48% 23% 3% 1%
Quality and maintenance of open spaces
35% 55% 8% 1% 1%
Cleanliness of the area around your home
38% 57% 3% 1% 1%
The built environment (e.g. buildings, heritage etc)
37% 51% 7% 0% 4%
The natural environment (e.g. parks, open spaces, countryside etc)
44% 49% 6% 0% 1%
Q13 Overall, how satisfied are you with the quality of life in this neighbourhood? 44% Very satisfied
55% Satisfied
1% Dissatisfied
0% Very dissatisfied
Q14 Overall, how satisfied are you with the quality of life in Dundee? 45% Very satisfied
54% Satisfied
1% Dissatisfied
0% Very dissatisfied
Q15 Have you undertaken any work or activities on a voluntary basis for any of these types of groups or organisations at any time in the last 12 months?
14% Yes
86% No
Q16a I am going to read out some examples of community activities and organisations. A)Can you tell me firstly, if you are aware of any of these in this area?
60% After school/children's clubs
32% Youth clubs/projects or drop-in centres
26% Voluntary Youth Organisations
21% Youth Information Services
22% Other Youthwork activities
45% Organised Sporting activities/ classes/clubs
39% Organised Social/Leisure activities/classes/clubs
36% Learning groups or adult education classes
27% Self-help or social care groups
57% Community Festivals/ Events eg Gala Day
21% Community Council or Neighbourhood Group
14% Community Regeneration Forum or Group
10% Local Consultation Activities and Events
7% None of these
Research Resource Dundee City Council 142
Q16b I am going to read out some examples of community activities and voluntary activities. How often do you, or anyone living in your home, take part in activities like these? Please take your answer from this card
Daily Weekly Monthly Seldom Never
After school/children's clubs 10% 8% 2% 5% 76%
Youth clubs/projects or drop-in centres
3% 16% 3% 8% 70%
Voluntary Youth Organisations 3% 8% 2% 1% 86%
Youth Information Services 0% 5% 2% 3% 91%
Other Youthwork activities 2% 12% 3% 3% 80%
Organised Sporting activities/ classes/clubs
3% 27% 7% 4% 58%
Organised Social/Leisure activities/classes/clubs
3% 24% 9% 3% 61%
Learning groups or adult education classes
2% 13% 4% 7% 75%
Self-help or social care groups 7% 24% 2% 4% 64%
Community Festivals/ Events eg Gala Day
0% 1% 0% 39% 60%
Community Council or Neighbourhood Group
0% 1% 1% 6% 91%
Community Regeneration Forum or Group
0% 2% 0% 4% 93%
Local Consultation Activities and Events
0% 4% 0% 3% 93%
Q17 Looking at this showcard which lists a range of cultural activities and events, in the last 12 months have you taken part in or visited any of these listed in Dundee?
73% Yes
27% No
Q18 If you have not taken part in any community activities or organisations, can you tell me why this is?
6% Not enough time to participate
2% Childcare commitments
8% Caring commitments
2% Not confident of impact
10% Work commitments
26% Health / disability issues
53% Not interested
0% Don’t think I have anything to contribute
0% Fear of crime
0% Lack confidence in speaking up
0% Affordability
0% Not aware of any meetings/ opportunities to participate
0% Transport issues
0% Other (specify)
12% Age related issues
Q19 Please tell me to what extent you agree or disagree with the following statements
Strongly agree
Tend to agree
Neither agree nor disagree
Tend to disagree
Strongly disagree
No opinion
I can influence decisions affecting my local area
0% 20% 33% 21% 6% 20%
People in my community can influence decisions affecting my local area
2% 26% 30% 17% 5% 20%
Research Resource Dundee City Council 143
Q20 The next few questions are about your health. First of all could you tell me whether you are registered with…
Yes No Don't know
A GP or health centre 100% 0% 0%
A dentist 88% 10% 3%
Q21 How good is your health overall? 20% Very good
50% Good
20% Fair
9% Poor
0% Very poor
0% Don't know
Q22 In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?
36% 4 days a week or more
35% 1-3 days a week
18% Less than once a week
12% Never
Q23 Are you, or have you ever been, a smoker? 34% Currently smoke
27% Used to smoke
39% Never smoked
Q24 How often do you have [8 FOR MEN/ 6 FOR WOMEN] or more alcoholic drinks on one occasion?
8% Daily or almost daily
29% Weekly
26% Monthly
18% Less than monthly
18% Never
1% Don’t know
Q25 I am going to read out statements about feelings and thoughts. Please say which option best describes your experience over the last 2 weeks. Please take your answer from this card
None of the time
Rarely Some of the time
Often All of the time
Q25a I've been feeling optimistic about the future
6% 15% 40% 27% 12%
Q25b I've been feeling useful 4% 12% 38% 40% 7%
Q25c I've been feeling relaxed 1% 9% 49% 36% 4%
Q25d I've been feeling interested in other people
2% 8% 39% 37% 13%
Q25e I've had energy to spare 1% 14% 52% 26% 7%
Q25f I've been dealing well with problems
1% 8% 29% 45% 17%
Q25g I’ve been thinking clearly 1% 8% 24% 45% 23%
Q25h I’ve been feeling good about myself
0% 8% 35% 38% 20%
Q25i I’ve been feeling close to other people
0% 6% 25% 41% 28%
Research Resource Dundee City Council 144
Q25j I’ve been feeling confident 0% 8% 31% 39% 22%
Q25k I’ve been able to make up my own mind about things
0% 3% 26% 40% 31%
Q25l I’ve been feeling loved 0% 3% 21% 40% 36%
Q25m I’ve been interested in new things
0% 4% 37% 38% 21%
Q25n I’ve been feeling cheerful 1% 2% 39% 40% 17%
Q26 On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what extent do you feel that people treat you unfairly?
35% 1=Not at all
36% 2
14% 3
4% 4
1% 5
1% 6=A great deal
9% Don't know
Q27 To what extent do you agree with the statement: ‘I could turn to friends/ relatives in this neighbourhood for support?
38% Strongly agree
45% Tend to agree
7% Tend to disagree
1% Strongly disagree
9% Don’t know
Q28 Are you currently undertaking any course that will lead to an academic or vocational qualification?
88% None
5% On the job training
4% An FE college course
0% A university based course
1% Distance learning/ Open University
0% School
2% Adult education or evening class
0% Help with reading, writing or use of numbers
1% Other
Q29 What type of qualification, if any, will this lead to. Would it lead to…. 11% No qualification
27% A qualification at degree level or above
65% Another qualification
Q30 Taking everything into account how safe do you feel your neighbourhood is as a place to live?
50% Very safe
48% Fairly safe
2% A bit unsafe
0% Very unsafe
0% Don’t know
Q31 How safe do you feel when… Very safe Fairly safe A bit unsafe Very unsafe Don’t know
Research Resource Dundee City Council 145
Alone in your home during the day 74% 26% 0% 0% 0%
Alone in your home at night 71% 28% 1% 0% 0%
Walking alone in your neighbourhood during the day
67% 27% 6% 0% 0%
Walking alone in your neighbourhood after dark
37% 33% 17% 4% 9%
Q32 Do you think that the amount of crime in your neighbourhood has increased or decreased over the past year?
1% Decreased a lot
3% Decreased a little
71% Remained the same
9% Increased a little
1% Increased a lot
15% Don't know
Q33 If you feel crime has increased in your neighbourhood, what has influenced your opinion?
13% Personal experience of crime
9% Experience of family or friends
71% Talking to people in the area
7% Media - television, radio, paper
0% Social media internet sites eg Facebook, Twitter
0% Internet sites
0% Police or Council publications
13% Other
0% Don't know
Q34 What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?
3% Boredom/ nothing to do/ lack of facilities
32% Don't know
0% Driving offences/ speeding/ motorbikes
0% Immigrants
23% Alcohol/ Drugs
10% Nothing
2% Lack of money/ poverty
8% Unemployment
0% Prostitution
2% New people/ undesirables moving into area/ not knowing who your neighbours are
0% Anti social behaviour
1% Crime e.g. Break ins/ burglary/ vandalism
10% This is a good area/ neighbourhood/ quiet/ no trouble
1% Lack of discipline/ parental control
0% Opportunists/ some people can't help themselves
0% Lack of policing/ wardens
4% Other
9% Gangs/ youths
Q35 To what extent, if at all, does a fear of crime prevent you from taking part in your every day activities?
66% Not at all
31% A little
Research Resource Dundee City Council 146
2% Quite a lot
0% A great deal
Q36 Which of these accounts, if any, do you or your partner have? 84% Bank account
13% Building society account
4% Credit union account
10% Post Office card account
4% No, none of these
6% Prefer not to say
Q37 Do you have insurance for the contents of your house such as for furniture, electrical goods etc?
67% Yes
23% No
10% Prefer not to say
Q38 Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?
40% No savings
7% Less than £1,000
8% £1,000 or more
6% Don’t know
38% Prefer not to say
Q39 Are you currently experiencing, or within the last year have you had any difficulties with the following?
5% Mortgage or rent payments
13% Council tax payments
4% Loan or credit card payments
26% Cost of food
38% Cost of domestic energy bills
14% Vehicle fuel prices
36% None of the above
20% Prefer not to say
Q40 Taking everything together, which of these phrases on this card best dscribes how you and your household are managing financially these days?
5% Manage very well
30% Manage quite well
46% Get by all right
13% Don’t manage very well
1% Have some deep financial difficulties
0% Are in deep financial trouble
4% Refused
2% Don’t know
Q41 When you last contacted Dundee City Council, was this contact to …? 6% Make a complaint
Research Resource Dundee City Council 147
9% Seek information
14% Request a service
0% Make a suggestion
71% Have never contacted the Council
Q42 Overall, how satisfied were you that the Council responded reasonably to your complaint?
12% Very satisfied
11% Satisfied
18% Neither satisfied nor dissatisfied
52% Dissatisfied
7% Very dissatisfied
Q43 Overall, how satisfied were you with this contact to seek information? 11% Very satisfied
74% Satisfied
8% Neither satisfied nor dissatisfied
8% Dissatisfied
0% Very dissatisfied
Q44 Overall, how satisfied were you with this contact to request a service? 49% Very satisfied
45% Satisfied
5% Neither satisfied nor dissatisfied
0% Dissatisfied
0% Very dissatisfied
On your most recent contact with the Council, did you….. 82% Get what you need at that contact
18% Have to contact the Council again about the same issue
Q46 Was your most recent contact …. 3% By a letter
70% By a telephone call to the Council
22% By a personal visit to a Council office
3% By e-mail
2% By visiting the Council's website
Q47 How satisfied or dissatisfied were you with your recent contact with the Council by telephone in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was for you to find the right number to call
48% 42% 5% 3% 0% 2%
How quickly the phone was answered 46% 46% 7% 0% 0% 2%
How easy it was to get through to someone who could help
48% 45% 5% 0% 0% 2%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
48% 47% 3% 0% 0% 2%
How well the staff understood what you wanted
44% 51% 2% 2% 0% 2%
The outcome of your contact 38% 40% 2% 17% 2% 2%
Research Resource Dundee City Council 148
Q48 How satisfied or dissatisfied were you with your recent contact when visiting a Council office in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was to get to the office 0% 95% 5% 0% 0% 0%
The suitability of the office e.g. waiting areas, privacy, access for disabled people etc
0% 95% 5% 0% 0% 0%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
0% 89% 11% 0% 0% 0%
How well the staff understood what you wanted
0% 84% 5% 11% 0% 0%
The outcome of your contact 5% 73% 11% 11% 0% 0%
Q49 How satisfied or dissatisfied were you with your most recent contact with the Council in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How quickly you received a reply to your e-mail/ letter
61% 39% 0% 0% 0% 0%
The extent to which the first reply you received answered your query
42% 58% 0% 0% 0% 0%
The outcome of your contact 61% 39% 0% 0% 0% 0%
Q50 Have you ever used the Council's website? 24% Yes
76% No
Q51 How satisfied or dissatisfied would you say you are with the website in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know Not applicable
How easily you managed to find the information you wanted
47% 47% 4% 1% 0% 0% 0%
The amount of information provided on the website
44% 44% 11% 1% 0% 0% 0%
Q52 Generally, do you feel that you receive enough information about the Council and the services it provides?
91% Yes
7% No
2% Don't know
Q53 Do you access, and use, the internet in any of the following ways… 55% Internet access at home
14% Internet access via a mobile phone
16% Internet access at work
2% Internet access through public access eg at library
4% Access the internet in some other way
34% None of these - I do not access the internet
Q54a Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?
41% Yes
59% No
Research Resource Dundee City Council 149
Q54b Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?
49% Yes
51% No
Q55 I am going to read out a list of statements about your local Council and would like you to tell me which 3 are of the most importance to you. Dundee City Council..
25% Offering a good range of services
33% Having the resources to do a good job
35% Providing an efficient service
62% Providing services which are value for money
30% Providing good quality services
29% Having friendly, polite, helpful, well informed employees
14% Promoting its services well
24% Tackling important issues for the future of the area
20% Listening to complaints
16% Communicating well with the public
8% Ensuring sustainable use of resources and care for the environment
0% Don't know
Q56 I am going to read out the same list of statements again about your local Council. I would like you to tell me whether you agree or disagree with each of these statements. Dundee City Council
Agree Neither/Nor Disagree
Offers a good range of services 78% 20% 1%
Has the resources to do a good job 68% 29% 4%
Provides an efficient service 77% 21% 3%
Provides services which are value for money
62% 34% 4%
Provides good quality services 78% 20% 2%
Has friendly, polite, helpful, well informed employees
77% 21% 2%
Promotes its services well 66% 32% 2%
Tackles important issues for the future of the area
69% 27% 4%
Listens to complaints 58% 37% 5%
Communicates well with the public 68% 29% 3%
Ensures sustainable use of resources and care for the environment
69% 30% 2%
Q57a The final few questions are about the people who live in the household. Could I just check how many adults, aged 16 or over, are there in the household including you?
29% 1
57% 2
10% 3
4% 4
0% 5
0% 6
Q57b And how many children? 68% 0
17% 1
13% 2
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1% 3
1% 4
0% 5
Q58 How many children are there in the household in each age group? 0 1 2 3 4 5+
Less than 3 years 63% 32% 5% 0% 0% 0%
3-5 years 67% 22% 9% 2% 0% 0%
6-15 years 48% 31% 18% 2% 0% 0%
Q59 DP - How many adults in house? 28% 1
56% 2
11% 3
5% 4
0% 5
0% 6
Q59a2 Respondent - Gender 46% Male
54% Female
Q59a3 Respondent - Age 12% 16-24
18% 25-34
12% 35-44
18% 45-54
8% 55-59
9% 60-64
12% 65-74
12% 75+
Q60How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)
47% 1
17% 2
1% 3
1% 4 or more
34% None
Q61 Do you or any member of your household have a disability? 26% Yes
74% No
Q62 What is the nature of the disability? 18% Mental health condition
66% Mobility/ physical disabilities
0% Learning difficulties (eg dyslexia)
5% Difficulties with sight
0% Learning disability (eg Down’s Syndrome)
1% Developmental disorder (eg Autistic Spectrum Disorder or Asperger's syndrome)
1% Difficulties with hearing
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13% Other condition
3% Don’t know
Q63 Can you please look at this card and specify what is your religion? 56% None
21% Church of Scotland
17% Roman Catholic
1% Other Christian
0% Buddhist
0% Hindu
0% Jewish
0% Muslim
0% Sikh
1% Another religion
4% Would rather not say
Q64 Which of the groups on this card do you consider you belong to? 94% Scottish
1% English
0% Welsh
0% Northern Irish
3% British
2% Irish
0% Gypsy/ Traveller
0% Polish
1% Any other white ethnic group
0% Any mixed or multiple ethnic groups
0% Pakistani, Pakistani Scottish or Pakistani British
0% Indian, Indian Scottish or Indian British
0% Bangladeshi, Bangladeshi Scottish or Bangladeshi British
0% Chinese, Chinese Scottish or Chinese British
0% Other Asian background
0% African, African Scottish or African British
0% Caribbean, Caribbean Scottish or Caribbean British
0% Black, Black Scottish or Black British
0% Other Black background
0% Arab
0% Any other Background
0% Refused
0% Don’t know
Q65 I have a card here on which various sums of money are shown grouped together. Would you mind looking at the card and tell me in which group the annual household falls. Please use net income from all sources ie after deductions of income tax, national insurance and other compulsory deductions. Please take into account any money you may have from employment, including bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings
2% Less than £100 per week / £5,299 per year
7% £100-199 per week / £5,200 - £10,399 per year
5% £200-299 per week / £10,400-£15,599 per year
4% £300-399 per week / £15,600-£20,199 per year
2% £400-£499 per week / £20,800 - £25,999 per year
Research Resource Dundee City Council 152
2% £500-£599 per week / £26,000 - £31,199 per year
6% £600 or more per week / £31,200 or more per year
14% Don't Know
59% Would rather not say
Research Resource Dundee City Council 153
East End Results
1.
Citizen Survey 2012 - East End
SQ2 Community regeneration area: 0% Ardler, St Mary's and Kirkton
0% Beechwood, Lochee, Menzieshill and Charleston
0% Coldside and Maryfield
0% Fintry, Whitfield and Mill O Mains
66% Mid Craigie, Linlathen and Douglas
0% Stobswell
34% No CRA
SQ2 Ward 0% Dundee City West End
0% Dundee City - Maryfield
0% Dundee City - The Ferry
0% Dundee City - Coldside
0% Dundee City - Lochee
100% Dundee City - East End
0% Dundee City - North East
0% Dundee City - Strathmartine
Q1 The first few questions are about this neighbourhood. What do you like best about living in this neighbourhood?
0% Close to beach/ coast
1% Quality of housing
4% Close to shops/ quality of shops
10% Always lived here/ familiar with/ know area
8% Pleasant/ nice area
33% Friendly people/ neighbours/ family and friends
45% Quiet/ peaceful
4% Convenient location
3% Central location
1% Other
2% None/ nothing
5% Don't know
0% Lots for kids to do
0% Lots of green/ open spaces/ countryside
2% Safe
2% Good public transport
1% Everything
3% It's ok/ fine/ I like it here
Q2 What do you like least about living in this neighbourhood?
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2% Littering/ dirty/ dog fouling
2% Difficult/ poor parking
6% Drug problems
3% Lack of facilities for youths/ children
4% ASB/ neighbours/ noisy
1% Youths/ gangs causing trouble
0% Poor shops
1% Vandalism
3% Other
58% None/ nothing
0% Lack of security
14% Don't know
3% Speeding cars/ traffic
0% Lack of transport
2% Area going downhill/ untidy/ rundown
2% Roads/ pavements/ winter gritting/ snow clearing
0% Bin uplifts/ refuse collection
Q3 How long have you lived in this neighbourhood? 4% Up to one year
5% 1-2 years
9% 3-5 years
11% 6-10 years
42% Over 10 years
28% Always lived there
0% Don't know
Q4 Could you please tell me if you think this neighbourhood has changed over the past 5 years, or since you've been living here if it's less than 5 years?
5% Yes - has got better
10% Yes - has got worse
74% No change
11% Don't know
Q5 In what ways do you think it has changed? (GOT BETTER) 0% Access to parks/ open spaces
0% Better facilities/ amenities
6% Less vandalism
28% Housing improvements - new houses
8% Improved schools
0% Cleaner/ tidier/ less litter
0% Improved shops
20% Fewer drug problems
0% Friendliness of people/ neighbours
22% Quieter/ more peaceful
0% Other
8% Not sure
7% Less people hanging around street
7% Less crime
0% More young families in the area
Q5 In what ways do you think it has changed? (GOT WORSE)
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0% Lack of parks/ open spaces
0% Overgrown gardens/ uncut grass
0% Poorer shops
0% More vandalism
16% Undesirable people moving in
0% Lack of facilities for youths/ children
6% ASB/ neighbours/ noisy
3% People/ neighbours less friendly
0% Youths/ gangs causing problems
50% Drug/ alcohol problems
3% Other
7% Not sure
3% More crime
0% People don't care about area
3% Too many private lets
3% Litter problems/ area is dirty
3% Area is rundown/ going downhill
0% More houses being built
3% Parking
0% Condition of roads/ pavements
6% More traffic/ motorbikes/ roads unsafe
Q6 Thinking now about the neighbourhood you live in, how would you rate it as a place to live?
57% Very good
41% Fairly good
1% Fairly poor
1% Very poor
0% No opinion
Q7 How long have you lived in this house/ flat? 6% Up to one year
4% 1-2 years
10% 3-5 years
17% 6-10 years
53% Over 10 years
9% Always lived there
0% Don't know
Q8 Please tell me which of the descriptions on this card best describes your house/ flat?
35% Rented from the Council
5% Rented from a housing association
5% Rented from a private landlord
28% Owned by you (not ex Council
27% Owned by you (ex Council)
0% Other
Q9 Overall, how do you rate the general condition of this (your) house/ flat? 59% Very good
30% Fairly good
11% Average
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0% Fairly poor
0% Very poor
0% Don't know
Q10 Looking at this card, please state how satisfied or dissatisfied you are with the following services and facilities in your local area?
Very Satisfied Fairly Satisfied Fairly Dissatisfied
Very Dissatisfied
Doesn't exist/ never used
Local Health services 58% 26% 8% 8% 0%
Police service 44% 26% 1% 0% 29%
Fire service 44% 25% 0% 0% 31%
Refuse collection 62% 34% 1% 0% 3%
Local Schools 47% 21% 1% 0% 31%
Social care/social work services 15% 15% 1% 0% 68%
Social housing 20% 25% 5% 0% 50%
Employment and advice services 5% 11% 15% 2% 68%
Public transport 52% 21% 1% 0% 26%
Street cleaning 61% 30% 7% 0% 2%
Sports and leisure facilities 31% 30% 3% 0% 36%
Community centre 25% 22% 1% 0% 53%
Library 37% 21% 0% 0% 41%
Parks and open spaces 46% 33% 13% 0% 8%
Local phone boxes 18% 7% 0% 0% 75%
Local youth facilities 10% 33% 8% 3% 45%
Local shops 66% 32% 1% 0% 1%
Community Warden Service 9% 22% 1% 0% 68%
Access to free cash machine/ auto teller
68% 30% 0% 0% 1%
Q11 And, looking at this card, how easy is it for you to access those services and facilities your local area?
Very easy Fairly easy Fairly difficult Very Difficult Doesn't exist/ never used
Local Health services 79% 20% 1% 0% 0%
Police service 78% 17% 0% 0% 5%
Fire service 77% 18% 0% 0% 5%
Refuse collection 80% 18% 0% 0% 2%
Local Schools 75% 17% 0% 0% 7%
Social care/social work services 57% 13% 0% 0% 29%
Social housing 49% 17% 0% 0% 33%
Employment and advice services 56% 17% 0% 0% 26%
Public transport 83% 12% 1% 0% 3%
Street cleaning 82% 16% 0% 0% 2%
Sports and leisure facilities 79% 17% 0% 0% 3%
Community centre 76% 16% 1% 0% 7%
Library 83% 15% 0% 0% 1%
Parks and open spaces 83% 15% 1% 0% 1%
Local phone boxes 59% 7% 0% 0% 33%
Local youth facilities 63% 20% 0% 0% 17%
Local shops 81% 18% 0% 0% 1%
Community warden services 40% 11% 0% 0% 48%
Access to free cash machine/ auto teller
84% 15% 0% 0% 1%
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Q12 Looking at this card, how satisfied are you with the following in this neighbourhood?
Very satisfied Fairly satisfied Fairly dissatisfied
Very dissatisfied
Don’t know
Children's Play Areas 37% 31% 10% 1% 21%
Cleanliness of Streets 45% 49% 5% 0% 1%
Shopping Facilities 62% 35% 3% 0% 1%
Condition of roads, pavements and street lighting
35% 35% 23% 5% 1%
Quality and maintenance of open spaces
55% 33% 9% 2% 1%
Cleanliness of the area around your home
51% 42% 6% 0% 1%
The built environment (e.g. buildings, heritage etc)
54% 27% 13% 5% 1%
The natural environment (e.g. parks, open spaces, countryside etc)
51% 33% 13% 1% 1%
Q13 Overall, how satisfied are you with the quality of life in this neighbourhood? 58% Very satisfied
41% Satisfied
2% Dissatisfied
0% Very dissatisfied
Q14 Overall, how satisfied are you with the quality of life in Dundee? 54% Very satisfied
45% Satisfied
1% Dissatisfied
0% Very dissatisfied
Q15 Have you undertaken any work or activities on a voluntary basis for any of these types of groups or organisations at any time in the last 12 months?
8% Yes
92% No
Q16a I am going to read out some examples of community activities and organisations. A)Can you tell me firstly, if you are aware of any of these in this area?
52% After school/children's clubs
24% Youth clubs/projects or drop-in centres
20% Voluntary Youth Organisations
19% Youth Information Services
26% Other Youthwork activities
48% Organised Sporting activities/ classes/clubs
44% Organised Social/Leisure activities/classes/clubs
32% Learning groups or adult education classes
28% Self-help or social care groups
46% Community Festivals/ Events eg Gala Day
52% Community Council or Neighbourhood Group
25% Community Regeneration Forum or Group
22% Local Consultation Activities and Events
10% None of these
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Q16b I am going to read out some examples of community activities and voluntary activities. How often do you, or anyone living in your home, take part in activities like these? Please take your answer from this card
Daily Weekly Monthly Seldom Never
After school/children's clubs 20% 7% 0% 0% 73%
Youth clubs/projects or drop-in centres
6% 18% 0% 0% 76%
Voluntary Youth Organisations 5% 10% 0% 0% 85%
Youth Information Services 2% 8% 0% 0% 91%
Other Youthwork activities 2% 21% 1% 0% 75%
Organised Sporting activities/ classes/clubs
1% 29% 0% 1% 70%
Organised Social/Leisure activities/classes/clubs
2% 22% 5% 0% 71%
Learning groups or adult education classes
0% 13% 0% 1% 86%
Self-help or social care groups 3% 18% 0% 1% 77%
Community Festivals/ Events eg Gala Day
0% 0% 0% 38% 62%
Community Council or Neighbourhood Group
0% 0% 0% 10% 90%
Community Regeneration Forum or Group
0% 0% 0% 7% 93%
Local Consultation Activities and Events
0% 0% 0% 9% 91%
Q17 Looking at this showcard which lists a range of cultural activities and events, in the last 12 months have you taken part in or visited any of these listed in Dundee?
79% Yes
21% No
Q18 If you have not taken part in any community activities or organisations, can you tell me why this is?
11% Not enough time to participate
0% Childcare commitments
0% Caring commitments
2% Not confident of impact
0% Work commitments
29% Health / disability issues
59% Not interested
0% Don’t think I have anything to contribute
0% Fear of crime
0% Lack confidence in speaking up
15% Affordability
0% Not aware of any meetings/ opportunities to participate
0% Transport issues
0% Other (specify)
0% Age related issues
Q19 Please tell me to what extent you agree or disagree with the following statements
Strongly agree
Tend to agree
Neither agree nor disagree
Tend to disagree
Strongly disagree
No opinion
I can influence decisions affecting my local area
3% 32% 22% 20% 4% 19%
People in my community can influence decisions affecting my local area
5% 31% 24% 15% 0% 24%
Research Resource Dundee City Council 159
Q20 The next few questions are about your health. First of all could you tell me whether you are registered with…
Yes No Don't know
A GP or health centre 100% 0% 0%
A dentist 83% 17% 0%
Q21 How good is your health overall? 49% Very good
32% Good
11% Fair
7% Poor
0% Very poor
0% Don't know
Q22 In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?
32% 4 days a week or more
48% 1-3 days a week
9% Less than once a week
12% Never
Q23 Are you, or have you ever been, a smoker? 22% Currently smoke
36% Used to smoke
42% Never smoked
Q24 How often do you have [8 FOR MEN/ 6 FOR WOMEN] or more alcoholic drinks on one occasion?
5% Daily or almost daily
35% Weekly
15% Monthly
25% Less than monthly
19% Never
1% Don’t know
Q25 I am going to read out statements about feelings and thoughts. Please say which option best describes your experience over the last 2 weeks. Please take your answer from this card
None of the time
Rarely Some of the time
Often All of the time
Q25a I've been feeling optimistic about the future
2% 12% 35% 40% 11%
Q25b I've been feeling useful 2% 4% 40% 42% 12%
Q25c I've been feeling relaxed 0% 4% 63% 30% 2%
Q25d I've been feeling interested in other people
1% 5% 46% 42% 6%
Q25e I've had energy to spare 1% 10% 49% 32% 8%
Q25f I've been dealing well with problems
1% 3% 25% 38% 33%
Q25g I’ve been thinking clearly 0% 4% 22% 30% 44%
Q25h I’ve been feeling good about myself
0% 5% 27% 28% 40%
Q25i I’ve been feeling close to other people
0% 3% 27% 25% 44%
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Q25j I’ve been feeling confident 0% 5% 23% 28% 43%
Q25k I’ve been able to make up my own mind about things
0% 3% 21% 29% 47%
Q25l I’ve been feeling loved 0% 3% 21% 22% 54%
Q25m I’ve been interested in new things
0% 3% 40% 35% 22%
Q25n I’ve been feeling cheerful 0% 2% 30% 52% 15%
Q26 On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what extent do you feel that people treat you unfairly?
63% 1=Not at all
17% 2
11% 3
2% 4
0% 5
0% 6=A great deal
7% Don't know
Q27 To what extent do you agree with the statement: ‘I could turn to friends/ relatives in this neighbourhood for support?
56% Strongly agree
21% Tend to agree
15% Tend to disagree
1% Strongly disagree
7% Don’t know
Q28 Are you currently undertaking any course that will lead to an academic or vocational qualification?
87% None
2% On the job training
1% An FE college course
3% A university based course
1% Distance learning/ Open University
4% School
1% Adult education or evening class
0% Help with reading, writing or use of numbers
0% Other
Q29 What type of qualification, if any, will this lead to. Would it lead to…. 10% No qualification
37% A qualification at degree level or above
53% Another qualification
Q30 Taking everything into account how safe do you feel your neighbourhood is as a place to live?
59% Very safe
39% Fairly safe
1% A bit unsafe
0% Very unsafe
1% Don’t know
Q31 How safe do you feel when… Very safe Fairly safe A bit unsafe Very unsafe Don’t know
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Alone in your home during the day 88% 11% 0% 0% 0%
Alone in your home at night 88% 12% 0% 0% 0%
Walking alone in your neighbourhood during the day
78% 17% 4% 0% 1%
Walking alone in your neighbourhood after dark
44% 29% 16% 2% 9%
Q32 Do you think that the amount of crime in your neighbourhood has increased or decreased over the past year?
0% Decreased a lot
3% Decreased a little
62% Remained the same
3% Increased a little
1% Increased a lot
31% Don't know
Q33 If you feel crime has increased in your neighbourhood, what has influenced your opinion?
0% Personal experience of crime
0% Experience of family or friends
46% Talking to people in the area
28% Media - television, radio, paper
0% Social media internet sites eg Facebook, Twitter
8% Internet sites
0% Police or Council publications
37% Other
0% Don't know
Q34 What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?
2% Boredom/ nothing to do/ lack of facilities
39% Don't know
1% Driving offences/ speeding/ motorbikes
0% Immigrants
25% Alcohol/ Drugs
6% Nothing
0% Lack of money/ poverty
12% Unemployment
0% Prostitution
0% New people/ undesirables moving into area/ not knowing who your neighbours are
0% Anti social behaviour
3% Crime e.g. Break ins/ burglary/ vandalism
7% This is a good area/ neighbourhood/ quiet/ no trouble
1% Lack of discipline/ parental control
1% Opportunists/ some people can't help themselves
0% Lack of policing/ wardens
2% Other
5% Gangs/ youths
Q35 To what extent, if at all, does a fear of crime prevent you from taking part in your every day activities?
78% Not at all
21% A little
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1% Quite a lot
0% A great deal
Q36 Which of these accounts, if any, do you or your partner have? 93% Bank account
28% Building society account
3% Credit union account
7% Post Office card account
1% No, none of these
1% Prefer not to say
Q37 Do you have insurance for the contents of your house such as for furniture, electrical goods etc?
81% Yes
14% No
5% Prefer not to say
Q38 Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?
48% No savings
6% Less than £1,000
11% £1,000 or more
0% Don’t know
34% Prefer not to say
Q39 Are you currently experiencing, or within the last year have you had any difficulties with the following?
7% Mortgage or rent payments
18% Council tax payments
5% Loan or credit card payments
38% Cost of food
60% Cost of domestic energy bills
31% Vehicle fuel prices
27% None of the above
5% Prefer not to say
Q40 Taking everything together, which of these phrases on this card best dscribes how you and your household are managing financially these days?
2% Manage very well
27% Manage quite well
53% Get by all right
15% Don’t manage very well
0% Have some deep financial difficulties
0% Are in deep financial trouble
1% Refused
1% Don’t know
Q41 When you last contacted Dundee City Council, was this contact to …? 3% Make a complaint
Research Resource Dundee City Council 163
7% Seek information
38% Request a service
0% Make a suggestion
52% Have never contacted the Council
Q42 Overall, how satisfied were you that the Council responded reasonably to your complaint?
29% Very satisfied
30% Satisfied
21% Neither satisfied nor dissatisfied
20% Dissatisfied
0% Very dissatisfied
Q43 Overall, how satisfied were you with this contact to seek information? 31% Very satisfied
59% Satisfied
5% Neither satisfied nor dissatisfied
5% Dissatisfied
0% Very dissatisfied
Q44 Overall, how satisfied were you with this contact to request a service? 73% Very satisfied
22% Satisfied
6% Neither satisfied nor dissatisfied
0% Dissatisfied
0% Very dissatisfied
On your most recent contact with the Council, did you….. 91% Get what you need at that contact
9% Have to contact the Council again about the same issue
Q46 Was your most recent contact …. 5% By a letter
85% By a telephone call to the Council
7% By a personal visit to a Council office
1% By e-mail
2% By visiting the Council's website
Q47 How satisfied or dissatisfied were you with your recent contact with the Council by telephone in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was for you to find the right number to call
68% 30% 2% 0% 0% 1%
How quickly the phone was answered 68% 30% 2% 0% 0% 1%
How easy it was to get through to someone who could help
68% 31% 0% 1% 0% 1%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
67% 31% 1% 1% 0% 1%
How well the staff understood what you wanted
68% 30% 1% 1% 0% 1%
The outcome of your contact 68% 25% 4% 3% 0% 0%
Research Resource Dundee City Council 164
Q48 How satisfied or dissatisfied were you with your recent contact when visiting a Council office in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was to get to the office 62% 28% 10% 0% 0% 0%
The suitability of the office e.g. waiting areas, privacy, access for disabled people etc
62% 28% 10% 0% 0% 0%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
62% 28% 10% 0% 0% 0%
How well the staff understood what you wanted
62% 28% 10% 0% 0% 0%
The outcome of your contact 20% 28% 42% 10% 0% 0%
Q49 How satisfied or dissatisfied were you with your most recent contact with the Council in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How quickly you received a reply to your e-mail/ letter
49% 26% 0% 0% 0% 25%
The extent to which the first reply you received answered your query
13% 50% 0% 12% 0% 25%
The outcome of your contact 49% 0% 0% 26% 0% 25%
Q50 Have you ever used the Council's website? 32% Yes
68% No
Q51 How satisfied or dissatisfied would you say you are with the website in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know Not applicable
How easily you managed to find the information you wanted
41% 50% 4% 5% 0% 0% 0%
The amount of information provided on the website
41% 47% 7% 3% 0% 0% 2%
Q52 Generally, do you feel that you receive enough information about the Council and the services it provides?
83% Yes
15% No
2% Don't know
Q53 Do you access, and use, the internet in any of the following ways… 65% Internet access at home
18% Internet access via a mobile phone
18% Internet access at work
0% Internet access through public access eg at library
6% Access the internet in some other way
27% None of these - I do not access the internet
Q54a Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?
47% Yes
53% No
Research Resource Dundee City Council 165
Q54b Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?
51% Yes
49% No
Q55 I am going to read out a list of statements about your local Council and would like you to tell me which 3 are of the most importance to you. Dundee City Council..
37% Offering a good range of services
17% Having the resources to do a good job
48% Providing an efficient service
56% Providing services which are value for money
46% Providing good quality services
18% Having friendly, polite, helpful, well informed employees
12% Promoting its services well
33% Tackling important issues for the future of the area
14% Listening to complaints
11% Communicating well with the public
7% Ensuring sustainable use of resources and care for the environment
0% Don't know
Q56 I am going to read out the same list of statements again about your local Council. I would like you to tell me whether you agree or disagree with each of these statements. Dundee City Council
Agree Neither/Nor Disagree
Offers a good range of services 80% 20% 0%
Has the resources to do a good job 68% 29% 3%
Provides an efficient service 75% 23% 2%
Provides services which are value for money
68% 27% 4%
Provides good quality services 78% 20% 2%
Has friendly, polite, helpful, well informed employees
76% 21% 3%
Promotes its services well 61% 37% 3%
Tackles important issues for the future of the area
63% 33% 4%
Listens to complaints 50% 45% 5%
Communicates well with the public 59% 36% 5%
Ensures sustainable use of resources and care for the environment
58% 40% 3%
Q57a The final few questions are about the people who live in the household. Could I just check how many adults, aged 16 or over, are there in the household including you?
24% 1
55% 2
15% 3
6% 4
0% 5
0% 6
Q57b And how many children? 64% 0
21% 1
13% 2
Research Resource Dundee City Council 166
2% 3
0% 4
0% 5
Q58 How many children are there in the household in each age group? 0 1 2 3 4 5+
Less than 3 years 63% 30% 7% 0% 0% 0%
3-5 years 64% 32% 4% 0% 0% 0%
6-15 years 44% 42% 14% 0% 0% 0%
Q59 DP - How many adults in house? 25% 1
54% 2
15% 3
6% 4
0% 5
0% 6
Q59a2 Respondent - Gender 45% Male
55% Female
Q59a3 Respondent - Age 15% 16-24
14% 25-34
16% 35-44
16% 45-54
7% 55-59
7% 60-64
15% 65-74
10% 75+
Q60How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)
47% 1
19% 2
2% 3
0% 4 or more
31% None
Q61 Do you or any member of your household have a disability? 19% Yes
81% No
Q62 What is the nature of the disability? 14% Mental health condition
60% Mobility/ physical disabilities
0% Learning difficulties (eg dyslexia)
6% Difficulties with sight
0% Learning disability (eg Down’s Syndrome)
2% Developmental disorder (eg Autistic Spectrum Disorder or Asperger's syndrome)
0% Difficulties with hearing
Research Resource Dundee City Council 167
21% Other condition
2% Don’t know
Q63 Can you please look at this card and specify what is your religion? 65% None
21% Church of Scotland
11% Roman Catholic
1% Other Christian
0% Buddhist
0% Hindu
0% Jewish
1% Muslim
0% Sikh
0% Another religion
2% Would rather not say
Q64 Which of the groups on this card do you consider you belong to? 93% Scottish
1% English
0% Welsh
0% Northern Irish
3% British
0% Irish
0% Gypsy/ Traveller
0% Polish
0% Any other white ethnic group
0% Any mixed or multiple ethnic groups
1% Pakistani, Pakistani Scottish or Pakistani British
0% Indian, Indian Scottish or Indian British
0% Bangladeshi, Bangladeshi Scottish or Bangladeshi British
0% Chinese, Chinese Scottish or Chinese British
1% Other Asian background
0% African, African Scottish or African British
0% Caribbean, Caribbean Scottish or Caribbean British
0% Black, Black Scottish or Black British
0% Other Black background
0% Arab
0% Any other Background
0% Refused
0% Don’t know
Q65 I have a card here on which various sums of money are shown grouped together. Would you mind looking at the card and tell me in which group the annual household falls. Please use net income from all sources ie after deductions of income tax, national insurance and other compulsory deductions. Please take into account any money you may have from employment, including bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings
4% Less than £100 per week / £5,299 per year
5% £100-199 per week / £5,200 - £10,399 per year
4% £200-299 per week / £10,400-£15,599 per year
5% £300-399 per week / £15,600-£20,199 per year
5% £400-£499 per week / £20,800 - £25,999 per year
Research Resource Dundee City Council 168
2% £500-£599 per week / £26,000 - £31,199 per year
9% £600 or more per week / £31,200 or more per year
10% Don't Know
57% Would rather not say
Research Resource Dundee City Council 169
North East Results
1.
Citizen Survey 2012 - North East
SQ2 Community regeneration area: 0% Ardler, St Mary's and Kirkton
0% Beechwood, Lochee, Menzieshill and Charleston
0% Coldside and Maryfield
64% Fintry, Whitfield and Mill O Mains
0% Mid Craigie, Linlathen and Douglas
0% Stobswell
36% No CRA
SQ2 Ward 0% Dundee City West End
0% Dundee City - Maryfield
0% Dundee City - The Ferry
0% Dundee City - Coldside
0% Dundee City - Lochee
0% Dundee City - East End
100% Dundee City - North East
0% Dundee City - Strathmartine
Q1 The first few questions are about this neighbourhood. What do you like best about living in this neighbourhood?
0% Close to beach/ coast
0% Quality of housing
10% Close to shops/ quality of shops
7% Always lived here/ familiar with/ know area
12% Pleasant/ nice area
47% Friendly people/ neighbours/ family and friends
40% Quiet/ peaceful
6% Convenient location
1% Central location
1% Other
3% None/ nothing
3% Don't know
0% Lots for kids to do
0% Lots of green/ open spaces/ countryside
8% Safe
3% Good public transport
0% Everything
8% It's ok/ fine/ I like it here
Research Resource Dundee City Council 170
Q2 What do you like least about living in this neighbourhood? 2% Littering/ dirty/ dog fouling
0% Difficult/ poor parking
3% Drug problems
2% Lack of facilities for youths/ children
6% ASB/ neighbours/ noisy
3% Youths/ gangs causing trouble
2% Poor shops
1% Vandalism
2% Other
63% None/ nothing
0% Lack of security
15% Don't know
1% Speeding cars/ traffic
0% Lack of transport
0% Area going downhill/ untidy/ rundown
2% Roads/ pavements/ winter gritting/ snow clearing
0% Bin uplifts/ refuse collection
Q3 How long have you lived in this neighbourhood? 1% Up to one year
7% 1-2 years
19% 3-5 years
13% 6-10 years
40% Over 10 years
20% Always lived there
0% Don't know
Q4 Could you please tell me if you think this neighbourhood has changed over the past 5 years, or since you've been living here if it's less than 5 years?
6% Yes - has got better
7% Yes - has got worse
72% No change
16% Don't know
Q5 In what ways do you think it has changed? (GOT BETTER) 0% Access to parks/ open spaces
23% Better facilities/ amenities
0% Less vandalism
32% Housing improvements - new houses
5% Improved schools
6% Cleaner/ tidier/ less litter
0% Improved shops
0% Fewer drug problems
0% Friendliness of people/ neighbours
0% Quieter/ more peaceful
6% Other
27% Not sure
0% Less people hanging around street
0% Less crime
0% More young families in the area
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Q5 In what ways do you think it has changed? (GOT WORSE) 0% Lack of parks/ open spaces
5% Overgrown gardens/ uncut grass
0% Poorer shops
14% More vandalism
9% Undesirable people moving in
5% Lack of facilities for youths/ children
30% ASB/ neighbours/ noisy
0% People/ neighbours less friendly
23% Youths/ gangs causing problems
20% Drug/ alcohol problems
5% Other
0% Not sure
0% More crime
0% People don't care about area
0% Too many private lets
0% Litter problems/ area is dirty
0% Area is rundown/ going downhill
0% More houses being built
0% Parking
0% Condition of roads/ pavements
0% More traffic/ motorbikes/ roads unsafe
Q6 Thinking now about the neighbourhood you live in, how would you rate it as a place to live?
59% Very good
36% Fairly good
3% Fairly poor
1% Very poor
1% No opinion
Q7 How long have you lived in this house/ flat? 5% Up to one year
8% 1-2 years
22% 3-5 years
12% 6-10 years
36% Over 10 years
16% Always lived there
0% Don't know
Q8 Please tell me which of the descriptions on this card best describes your house/ flat?
17% Rented from the Council
28% Rented from a housing association
4% Rented from a private landlord
10% Owned by you (not ex Council
41% Owned by you (ex Council)
0% Other
Q9 Overall, how do you rate the general condition of this (your) house/ flat? 50% Very good
Research Resource Dundee City Council 172
43% Fairly good
5% Average
1% Fairly poor
0% Very poor
0% Don't know
Q10 Looking at this card, please state how satisfied or dissatisfied you are with the following services and facilities in your local area?
Very Satisfied Fairly Satisfied Fairly Dissatisfied
Very Dissatisfied
Doesn't exist/ never used
Local Health services 76% 20% 0% 0% 3%
Police service 58% 33% 0% 0% 9%
Fire service 64% 32% 0% 0% 5%
Refuse collection 68% 32% 0% 0% 0%
Local Schools 48% 14% 0% 0% 38%
Social care/social work services 14% 6% 0% 0% 80%
Social housing 22% 29% 4% 0% 44%
Employment and advice services 16% 8% 1% 1% 74%
Public transport 65% 21% 1% 1% 11%
Street cleaning 65% 31% 2% 1% 1%
Sports and leisure facilities 23% 12% 5% 3% 57%
Community centre 47% 26% 1% 1% 25%
Library 50% 28% 0% 0% 21%
Parks and open spaces 56% 28% 3% 6% 6%
Local phone boxes 9% 18% 1% 1% 71%
Local youth facilities 17% 15% 2% 3% 63%
Local shops 54% 40% 4% 0% 1%
Community Warden Service 35% 26% 0% 0% 39%
Access to free cash machine/ auto teller
33% 42% 3% 3% 20%
Q11 And, looking at this card, how easy is it for you to access those services and facilities your local area?
Very easy Fairly easy Fairly difficult Very Difficult Doesn't exist/ never used
Local Health services 74% 24% 1% 0% 2%
Police service 63% 21% 0% 0% 16%
Fire service 68% 18% 0% 0% 14%
Refuse collection 68% 32% 0% 0% 0%
Local Schools 55% 25% 0% 0% 20%
Social care/social work services 18% 26% 0% 0% 57%
Social housing 17% 32% 5% 1% 45%
Employment and advice services 19% 11% 2% 0% 69%
Public transport 60% 32% 1% 0% 7%
Street cleaning 63% 33% 0% 0% 4%
Sports and leisure facilities 25% 30% 6% 3% 35%
Community centre 45% 41% 2% 0% 11%
Library 49% 42% 2% 0% 7%
Parks and open spaces 59% 34% 1% 1% 5%
Local phone boxes 7% 23% 3% 2% 64%
Local youth facilities 16% 20% 2% 2% 61%
Local shops 55% 41% 2% 0% 2%
Community warden services 31% 31% 0% 1% 37%
Research Resource Dundee City Council 173
Access to free cash machine/ auto teller
37% 44% 1% 0% 18%
Q12 Looking at this card, how satisfied are you with the following in this neighbourhood?
Very satisfied Fairly satisfied Fairly dissatisfied
Very dissatisfied
Don’t know
Children's Play Areas 16% 25% 8% 5% 46%
Cleanliness of Streets 58% 39% 2% 1% 1%
Shopping Facilities 58% 38% 3% 1% 0%
Condition of roads, pavements and street lighting
32% 52% 14% 3% 0%
Quality and maintenance of open spaces
59% 39% 1% 0% 0%
Cleanliness of the area around your home
58% 41% 1% 0% 0%
The built environment (e.g. buildings, heritage etc)
50% 47% 0% 0% 3%
The natural environment (e.g. parks, open spaces, countryside etc)
47% 45% 3% 4% 1%
Q13 Overall, how satisfied are you with the quality of life in this neighbourhood? 51% Very satisfied
47% Satisfied
2% Dissatisfied
0% Very dissatisfied
Q14 Overall, how satisfied are you with the quality of life in Dundee? 42% Very satisfied
56% Satisfied
2% Dissatisfied
0% Very dissatisfied
Q15 Have you undertaken any work or activities on a voluntary basis for any of these types of groups or organisations at any time in the last 12 months?
13% Yes
87% No
Q16a I am going to read out some examples of community activities and organisations. A)Can you tell me firstly, if you are aware of any of these in this area?
41% After school/children's clubs
6% Youth clubs/projects or drop-in centres
17% Voluntary Youth Organisations
3% Youth Information Services
4% Other Youthwork activities
49% Organised Sporting activities/ classes/clubs
45% Organised Social/Leisure activities/classes/clubs
20% Learning groups or adult education classes
11% Self-help or social care groups
62% Community Festivals/ Events eg Gala Day
17% Community Council or Neighbourhood Group
3% Community Regeneration Forum or Group
4% Local Consultation Activities and Events
14% None of these
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Q16b I am going to read out some examples of community activities and voluntary activities. How often do you, or anyone living in your home, take part in activities like these? Please take your answer from this card
Daily Weekly Monthly Seldom Never
After school/children's clubs 3% 31% 1% 3% 62%
Youth clubs/projects or drop-in centres
0% 6% 0% 0% 94%
Voluntary Youth Organisations 0% 28% 2% 0% 71%
Youth Information Services 0% 0% 0% 0% 100%
Other Youthwork activities 0% 8% 22% 0% 70%
Organised Sporting activities/ classes/clubs
0% 28% 4% 3% 65%
Organised Social/Leisure activities/classes/clubs
0% 22% 3% 10% 65%
Learning groups or adult education classes
2% 5% 0% 3% 89%
Self-help or social care groups 0% 6% 0% 4% 90%
Community Festivals/ Events eg Gala Day
0% 0% 0% 60% 40%
Community Council or Neighbourhood Group
0% 9% 2% 6% 83%
Community Regeneration Forum or Group
0% 0% 0% 0% 100%
Local Consultation Activities and Events
0% 0% 0% 0% 100%
Q17 Looking at this showcard which lists a range of cultural activities and events, in the last 12 months have you taken part in or visited any of these listed in Dundee?
68% Yes
32% No
Q18 If you have not taken part in any community activities or organisations, can you tell me why this is?
5% Not enough time to participate
8% Childcare commitments
0% Caring commitments
0% Not confident of impact
0% Work commitments
31% Health / disability issues
61% Not interested
0% Don’t think I have anything to contribute
0% Fear of crime
0% Lack confidence in speaking up
2% Affordability
1% Not aware of any meetings/ opportunities to participate
0% Transport issues
0% Other (specify)
0% Age related issues
Q19 Please tell me to what extent you agree or disagree with the following statements
Strongly agree
Tend to agree
Neither agree nor disagree
Tend to disagree
Strongly disagree
No opinion
I can influence decisions affecting my local area
0% 14% 17% 30% 6% 33%
People in my community can influence decisions affecting my local area
1% 18% 20% 20% 2% 39%
Research Resource Dundee City Council 175
Q20 The next few questions are about your health. First of all could you tell me whether you are registered with…
Yes No Don't know
A GP or health centre 100% 0% 0%
A dentist 95% 3% 3%
Q21 How good is your health overall? 32% Very good
28% Good
31% Fair
8% Poor
1% Very poor
0% Don't know
Q22 In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?
20% 4 days a week or more
35% 1-3 days a week
22% Less than once a week
23% Never
Q23 Are you, or have you ever been, a smoker? 23% Currently smoke
31% Used to smoke
45% Never smoked
Q24 How often do you have [8 FOR MEN/ 6 FOR WOMEN] or more alcoholic drinks on one occasion?
2% Daily or almost daily
28% Weekly
19% Monthly
16% Less than monthly
34% Never
1% Don’t know
Q25 I am going to read out statements about feelings and thoughts. Please say which option best describes your experience over the last 2 weeks. Please take your answer from this card
None of the time
Rarely Some of the time
Often All of the time
Q25a I've been feeling optimistic about the future
0% 7% 77% 15% 0%
Q25b I've been feeling useful 0% 3% 63% 34% 0%
Q25c I've been feeling relaxed 0% 1% 57% 40% 1%
Q25d I've been feeling interested in other people
0% 1% 44% 48% 6%
Q25e I've had energy to spare 0% 9% 60% 30% 1%
Q25f I've been dealing well with problems
0% 1% 40% 55% 5%
Q25g I’ve been thinking clearly 0% 0% 41% 53% 5%
Q25h I’ve been feeling good about myself
0% 1% 55% 42% 2%
Q25i I’ve been feeling close to other people
0% 1% 33% 56% 10%
Research Resource Dundee City Council 176
Q25j I’ve been feeling confident 0% 1% 42% 53% 4%
Q25k I’ve been able to make up my own mind about things
0% 0% 30% 56% 14%
Q25l I’ve been feeling loved 0% 0% 27% 58% 14%
Q25m I’ve been interested in new things
0% 2% 61% 37% 0%
Q25n I’ve been feeling cheerful 0% 0% 50% 49% 1%
Q26 On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what extent do you feel that people treat you unfairly?
48% 1=Not at all
37% 2
7% 3
1% 4
1% 5
0% 6=A great deal
7% Don't know
Q27 To what extent do you agree with the statement: ‘I could turn to friends/ relatives in this neighbourhood for support?
28% Strongly agree
54% Tend to agree
14% Tend to disagree
0% Strongly disagree
4% Don’t know
Q28 Are you currently undertaking any course that will lead to an academic or vocational qualification?
97% None
0% On the job training
1% An FE college course
2% A university based course
0% Distance learning/ Open University
0% School
0% Adult education or evening class
0% Help with reading, writing or use of numbers
0% Other
Q29 What type of qualification, if any, will this lead to. Would it lead to…. 0% No qualification
46% A qualification at degree level or above
54% Another qualification
Q30 Taking everything into account how safe do you feel your neighbourhood is as a place to live?
61% Very safe
35% Fairly safe
3% A bit unsafe
0% Very unsafe
0% Don’t know
Q31 How safe do you feel when… Very safe Fairly safe A bit unsafe Very unsafe Don’t know
Research Resource Dundee City Council 177
Alone in your home during the day 89% 9% 2% 0% 0%
Alone in your home at night 86% 11% 3% 0% 0%
Walking alone in your neighbourhood during the day
84% 14% 2% 0% 1%
Walking alone in your neighbourhood after dark
27% 36% 19% 6% 11%
Q32 Do you think that the amount of crime in your neighbourhood has increased or decreased over the past year?
0% Decreased a lot
3% Decreased a little
75% Remained the same
10% Increased a little
3% Increased a lot
9% Don't know
Q33 If you feel crime has increased in your neighbourhood, what has influenced your opinion?
40% Personal experience of crime
3% Experience of family or friends
32% Talking to people in the area
8% Media - television, radio, paper
0% Social media internet sites eg Facebook, Twitter
0% Internet sites
0% Police or Council publications
34% Other
0% Don't know
Q34 What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?
7% Boredom/ nothing to do/ lack of facilities
32% Don't know
0% Driving offences/ speeding/ motorbikes
0% Immigrants
25% Alcohol/ Drugs
11% Nothing
0% Lack of money/ poverty
9% Unemployment
0% Prostitution
0% New people/ undesirables moving into area/ not knowing who your neighbours are
2% Anti social behaviour
3% Crime e.g. Break ins/ burglary/ vandalism
8% This is a good area/ neighbourhood/ quiet/ no trouble
0% Lack of discipline/ parental control
0% Opportunists/ some people can't help themselves
0% Lack of policing/ wardens
2% Other
6% Gangs/ youths
Q35 To what extent, if at all, does a fear of crime prevent you from taking part in your every day activities?
88% Not at all
11% A little
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2% Quite a lot
0% A great deal
Q36 Which of these accounts, if any, do you or your partner have? 91% Bank account
9% Building society account
4% Credit union account
3% Post Office card account
1% No, none of these
2% Prefer not to say
Q37 Do you have insurance for the contents of your house such as for furniture, electrical goods etc?
79% Yes
15% No
7% Prefer not to say
Q38 Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?
39% No savings
6% Less than £1,000
8% £1,000 or more
1% Don’t know
46% Prefer not to say
Q39 Are you currently experiencing, or within the last year have you had any difficulties with the following?
1% Mortgage or rent payments
4% Council tax payments
2% Loan or credit card payments
20% Cost of food
28% Cost of domestic energy bills
5% Vehicle fuel prices
42% None of the above
26% Prefer not to say
Q40 Taking everything together, which of these phrases on this card best dscribes how you and your household are managing financially these days?
4% Manage very well
44% Manage quite well
35% Get by all right
4% Don’t manage very well
0% Have some deep financial difficulties
0% Are in deep financial trouble
10% Refused
3% Don’t know
Q41 When you last contacted Dundee City Council, was this contact to …? 1% Make a complaint
Research Resource Dundee City Council 179
17% Seek information
14% Request a service
0% Make a suggestion
68% Have never contacted the Council
Q42 Overall, how satisfied were you that the Council responded reasonably to your complaint?
100%
Very satisfied
0% Satisfied
0% Neither satisfied nor dissatisfied
0% Dissatisfied
0% Very dissatisfied
Q43 Overall, how satisfied were you with this contact to seek information? 79% Very satisfied
17% Satisfied
0% Neither satisfied nor dissatisfied
2% Dissatisfied
2% Very dissatisfied
Q44 Overall, how satisfied were you with this contact to request a service? 70% Very satisfied
27% Satisfied
0% Neither satisfied nor dissatisfied
2% Dissatisfied
0% Very dissatisfied
On your most recent contact with the Council, did you….. 98% Get what you need at that contact
2% Have to contact the Council again about the same issue
Q46 Was your most recent contact …. 2% By a letter
78% By a telephone call to the Council
6% By a personal visit to a Council office
2% By e-mail
12% By visiting the Council's website
Q47 How satisfied or dissatisfied were you with your recent contact with the Council by telephone in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was for you to find the right number to call
84% 16% 0% 0% 0% 0%
How quickly the phone was answered 80% 20% 0% 0% 0% 0%
How easy it was to get through to someone who could help
80% 18% 0% 1% 0% 0%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
79% 20% 1% 0% 0% 0%
How well the staff understood what you wanted
82% 15% 0% 1% 1% 0%
The outcome of your contact 85% 8% 1% 4% 1% 0%
Research Resource Dundee City Council 180
Q48 How satisfied or dissatisfied were you with your recent contact when visiting a Council office in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was to get to the office 84% 16% 0% 0% 0% 0%
The suitability of the office e.g. waiting areas, privacy, access for disabled people etc
66% 20% 0% 0% 0% 14%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
80% 20% 0% 0% 0% 0%
How well the staff understood what you wanted
80% 20% 0% 0% 0% 0%
The outcome of your contact 80% 20% 0% 0% 0% 0%
Q49 How satisfied or dissatisfied were you with your most recent contact with the Council in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How quickly you received a reply to your e-mail/ letter
100% 0% 0% 0% 0% 0%
The extent to which the first reply you received answered your query
100% 0% 0% 0% 0% 0%
The outcome of your contact 100% 0% 0% 0% 0% 0%
Q50 Have you ever used the Council's website? 25% Yes
75% No
Q51 How satisfied or dissatisfied would you say you are with the website in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know Not applicable
How easily you managed to find the information you wanted
95% 1% 4% 0% 0% 0% 0%
The amount of information provided on the website
95% 1% 4% 0% 0% 0% 0%
Q52 Generally, do you feel that you receive enough information about the Council and the services it provides?
93% Yes
5% No
2% Don't know
Q53 Do you access, and use, the internet in any of the following ways… 52% Internet access at home
16% Internet access via a mobile phone
8% Internet access at work
3% Internet access through public access eg at library
3% Access the internet in some other way
39% None of these - I do not access the internet
Q54a Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?
24% Yes
76% No
Research Resource Dundee City Council 181
Q54b Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?
32% Yes
68% No
Q55 I am going to read out a list of statements about your local Council and would like you to tell me which 3 are of the most importance to you. Dundee City Council..
54% Offering a good range of services
32% Having the resources to do a good job
18% Providing an efficient service
44% Providing services which are value for money
21% Providing good quality services
31% Having friendly, polite, helpful, well informed employees
12% Promoting its services well
42% Tackling important issues for the future of the area
12% Listening to complaints
12% Communicating well with the public
20% Ensuring sustainable use of resources and care for the environment
0% Don't know
Q56 I am going to read out the same list of statements again about your local Council. I would like you to tell me whether you agree or disagree with each of these statements. Dundee City Council
Agree Neither/Nor Disagree
Offers a good range of services 86% 11% 3%
Has the resources to do a good job 64% 23% 12%
Provides an efficient service 72% 23% 5%
Provides services which are value for money
54% 42% 4%
Provides good quality services 71% 26% 3%
Has friendly, polite, helpful, well informed employees
66% 33% 2%
Promotes its services well 44% 50% 6%
Tackles important issues for the future of the area
57% 35% 8%
Listens to complaints 41% 55% 5%
Communicates well with the public 38% 56% 6%
Ensures sustainable use of resources and care for the environment
62% 30% 7%
Q57a The final few questions are about the people who live in the household. Could I just check how many adults, aged 16 or over, are there in the household including you?
27% 1
64% 2
8% 3
1% 4
0% 5
0% 6
Q57b And how many children? 64% 0
20% 1
15% 2
Research Resource Dundee City Council 182
0% 3
0% 4
0% 5
Q58 How many children are there in the household in each age group? 0 1 2 3 4 5+
Less than 3 years 65% 35% 0% 0% 0% 0%
3-5 years 61% 29% 10% 0% 0% 0%
6-15 years 50% 39% 10% 0% 1% 0%
Q59 DP - How many adults in house? 27% 1
65% 2
7% 3
1% 4
0% 5
0% 6
Q59a2 Respondent - Gender 47% Male
53% Female
Q59a3 Respondent - Age 8% 16-24
25% 25-34
5% 35-44
13% 45-54
11% 55-59
21% 60-64
10% 65-74
7% 75+
Q60How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)
46% 1
9% 2
0% 3
0% 4 or more
45% None
Q61 Do you or any member of your household have a disability? 31% Yes
69% No
Q62 What is the nature of the disability? 4% Mental health condition
94% Mobility/ physical disabilities
0% Learning difficulties (eg dyslexia)
0% Difficulties with sight
0% Learning disability (eg Down’s Syndrome)
0% Developmental disorder (eg Autistic Spectrum Disorder or Asperger's syndrome)
3% Difficulties with hearing
Research Resource Dundee City Council 183
11% Other condition
0% Don’t know
Q63 Can you please look at this card and specify what is your religion? 55% None
26% Church of Scotland
18% Roman Catholic
0% Other Christian
0% Buddhist
0% Hindu
0% Jewish
0% Muslim
0% Sikh
0% Another religion
1% Would rather not say
Q64 Which of the groups on this card do you consider you belong to? 98% Scottish
0% English
0% Welsh
0% Northern Irish
0% British
0% Irish
0% Gypsy/ Traveller
0% Polish
0% Any other white ethnic group
0% Any mixed or multiple ethnic groups
0% Pakistani, Pakistani Scottish or Pakistani British
0% Indian, Indian Scottish or Indian British
0% Bangladeshi, Bangladeshi Scottish or Bangladeshi British
0% Chinese, Chinese Scottish or Chinese British
0% Other Asian background
0% African, African Scottish or African British
0% Caribbean, Caribbean Scottish or Caribbean British
0% Black, Black Scottish or Black British
0% Other Black background
0% Arab
0% Any other Background
0% Refused
0% Don’t know
Q65 I have a card here on which various sums of money are shown grouped together. Would you mind looking at the card and tell me in which group the annual household falls. Please use net income from all sources ie after deductions of income tax, national insurance and other compulsory deductions. Please take into account any money you may have from employment, including bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings
2% Less than £100 per week / £5,299 per year
7% £100-199 per week / £5,200 - £10,399 per year
14% £200-299 per week / £10,400-£15,599 per year
15% £300-399 per week / £15,600-£20,199 per year
5% £400-£499 per week / £20,800 - £25,999 per year
Research Resource Dundee City Council 184
2% £500-£599 per week / £26,000 - £31,199 per year
7% £600 or more per week / £31,200 or more per year
12% Don't Know
37% Would rather not say
Research Resource Dundee City Council 185
Strathmartine Results
1.
Citizen Survey 2012 - Strathmartine
SQ2 Community regeneration area: 64% Ardler, St Mary's and Kirkton
0% Beechwood, Lochee, Menzieshill and Charleston
0% Coldside and Maryfield
0% Fintry, Whitfield and Mill O Mains
0% Mid Craigie, Linlathen and Douglas
0% Stobswell
36% No CRA
SQ2 Ward 0% Dundee City West End
0% Dundee City - Maryfield
0% Dundee City - The Ferry
0% Dundee City - Coldside
0% Dundee City - Lochee
0% Dundee City - East End
0% Dundee City - North East
100% Dundee City - Strathmartine
Q1 The first few questions are about this neighbourhood. What do you like best about living in this neighbourhood?
0% Close to beach/ coast
1% Quality of housing
4% Close to shops/ quality of shops
8% Always lived here/ familiar with/ know area
9% Pleasant/ nice area
38% Friendly people/ neighbours/ family and friends
45% Quiet/ peaceful
3% Convenient location
1% Central location
0% Other
1% None/ nothing
8% Don't know
1% Lots for kids to do
0% Lots of green/ open spaces/ countryside
1% Safe
3% Good public transport
0% Everything
6% It's ok/ fine/ I like it here
Q2 What do you like least about living in this neighbourhood?
Research Resource Dundee City Council 186
1% Littering/ dirty/ dog fouling
2% Difficult/ poor parking
2% Drug problems
1% Lack of facilities for youths/ children
4% ASB/ neighbours/ noisy
0% Youths/ gangs causing trouble
0% Poor shops
1% Vandalism
2% Other
65% None/ nothing
0% Lack of security
17% Don't know
5% Speeding cars/ traffic
0% Lack of transport
3% Area going downhill/ untidy/ rundown
1% Roads/ pavements/ winter gritting/ snow clearing
0% Bin uplifts/ refuse collection
Q3 How long have you lived in this neighbourhood? 1% Up to one year
3% 1-2 years
7% 3-5 years
8% 6-10 years
46% Over 10 years
34% Always lived there
1% Don't know
Q4 Could you please tell me if you think this neighbourhood has changed over the past 5 years, or since you've been living here if it's less than 5 years?
4% Yes - has got better
5% Yes - has got worse
85% No change
7% Don't know
Q5 In what ways do you think it has changed? (GOT BETTER) 0% Access to parks/ open spaces
26% Better facilities/ amenities
0% Less vandalism
0% Housing improvements - new houses
0% Improved schools
0% Cleaner/ tidier/ less litter
0% Improved shops
0% Fewer drug problems
0% Friendliness of people/ neighbours
56% Quieter/ more peaceful
0% Other
0% Not sure
18% Less people hanging around street
9% Less crime
0% More young families in the area
Q5 In what ways do you think it has changed? (GOT WORSE)
Research Resource Dundee City Council 187
0% Lack of parks/ open spaces
0% Overgrown gardens/ uncut grass
0% Poorer shops
6% More vandalism
7% Undesirable people moving in
0% Lack of facilities for youths/ children
13% ASB/ neighbours/ noisy
7% People/ neighbours less friendly
0% Youths/ gangs causing problems
41% Drug/ alcohol problems
7% Other
0% Not sure
6% More crime
0% People don't care about area
6% Too many private lets
0% Litter problems/ area is dirty
0% Area is rundown/ going downhill
0% More houses being built
0% Parking
0% Condition of roads/ pavements
20% More traffic/ motorbikes/ roads unsafe
Q6 Thinking now about the neighbourhood you live in, how would you rate it as a place to live?
64% Very good
34% Fairly good
1% Fairly poor
1% Very poor
0% No opinion
Q7 How long have you lived in this house/ flat? 2% Up to one year
5% 1-2 years
18% 3-5 years
29% 6-10 years
37% Over 10 years
10% Always lived there
0% Don't know
Q8 Please tell me which of the descriptions on this card best describes your house/ flat?
26% Rented from the Council
11% Rented from a housing association
1% Rented from a private landlord
44% Owned by you (not ex Council
18% Owned by you (ex Council)
0% Other
Q9 Overall, how do you rate the general condition of this (your) house/ flat? 66% Very good
29% Fairly good
5% Average
Research Resource Dundee City Council 188
0% Fairly poor
0% Very poor
0% Don't know
Q10 Looking at this card, please state how satisfied or dissatisfied you are with the following services and facilities in your local area?
Very Satisfied Fairly Satisfied Fairly Dissatisfied
Very Dissatisfied
Doesn't exist/ never used
Local Health services 63% 35% 0% 0% 1%
Police service 55% 33% 0% 0% 11%
Fire service 52% 33% 0% 0% 15%
Refuse collection 57% 36% 3% 0% 3%
Local Schools 56% 30% 0% 0% 12%
Social care/social work services 19% 12% 0% 0% 69%
Social housing 20% 34% 2% 0% 43%
Employment and advice services 11% 24% 8% 2% 54%
Public transport 54% 36% 1% 0% 10%
Street cleaning 58% 39% 2% 0% 1%
Sports and leisure facilities 38% 46% 1% 0% 14%
Community centre 24% 48% 1% 0% 27%
Library 36% 45% 0% 0% 18%
Parks and open spaces 55% 32% 5% 1% 6%
Local phone boxes 29% 24% 3% 0% 43%
Local youth facilities 15% 37% 6% 2% 40%
Local shops 52% 39% 6% 2% 1%
Community Warden Service 16% 31% 0% 0% 52%
Access to free cash machine/ auto teller
40% 44% 0% 0% 16%
Q11 And, looking at this card, how easy is it for you to access those services and facilities your local area?
Very easy Fairly easy Fairly difficult Very Difficult Doesn't exist/ never used
Local Health services 65% 34% 0% 0% 1%
Police service 68% 16% 0% 0% 16%
Fire service 68% 14% 0% 0% 17%
Refuse collection 74% 25% 0% 0% 1%
Local Schools 76% 17% 0% 0% 7%
Social care/social work services 33% 12% 0% 0% 55%
Social housing 35% 31% 0% 1% 33%
Employment and advice services 38% 20% 0% 0% 42%
Public transport 74% 21% 0% 0% 5%
Street cleaning 69% 30% 0% 0% 1%
Sports and leisure facilities 58% 32% 0% 0% 10%
Community centre 57% 30% 0% 0% 13%
Library 61% 35% 0% 0% 4%
Parks and open spaces 62% 30% 1% 0% 7%
Local phone boxes 48% 13% 0% 0% 39%
Local youth facilities 40% 27% 0% 1% 33%
Local shops 61% 34% 3% 0% 2%
Community warden services 36% 24% 0% 0% 40%
Access to free cash machine/ auto teller
54% 29% 0% 0% 17%
Research Resource Dundee City Council 189
Q12 Looking at this card, how satisfied are you with the following in this neighbourhood?
Very satisfied Fairly satisfied Fairly dissatisfied
Very dissatisfied
Don’t know
Children's Play Areas 14% 36% 17% 1% 32%
Cleanliness of Streets 40% 59% 1% 0% 0%
Shopping Facilities 47% 46% 6% 1% 0%
Condition of roads, pavements and street lighting
35% 42% 20% 3% 0%
Quality and maintenance of open spaces
46% 50% 4% 0% 0%
Cleanliness of the area around your home
45% 52% 3% 0% 0%
The built environment (e.g. buildings, heritage etc)
41% 54% 0% 0% 5%
The natural environment (e.g. parks, open spaces, countryside etc)
35% 61% 2% 0% 3%
Q13 Overall, how satisfied are you with the quality of life in this neighbourhood? 63% Very satisfied
35% Satisfied
1% Dissatisfied
1% Very dissatisfied
Q14 Overall, how satisfied are you with the quality of life in Dundee? 64% Very satisfied
33% Satisfied
1% Dissatisfied
1% Very dissatisfied
Q15 Have you undertaken any work or activities on a voluntary basis for any of these types of groups or organisations at any time in the last 12 months?
13% Yes
87% No
Q16a I am going to read out some examples of community activities and organisations. A)Can you tell me firstly, if you are aware of any of these in this area?
39% After school/children's clubs
5% Youth clubs/projects or drop-in centres
13% Voluntary Youth Organisations
5% Youth Information Services
14% Other Youthwork activities
39% Organised Sporting activities/ classes/clubs
29% Organised Social/Leisure activities/classes/clubs
20% Learning groups or adult education classes
9% Self-help or social care groups
57% Community Festivals/ Events eg Gala Day
19% Community Council or Neighbourhood Group
10% Community Regeneration Forum or Group
9% Local Consultation Activities and Events
16% None of these
Research Resource Dundee City Council 190
Q16b I am going to read out some examples of community activities and voluntary activities. How often do you, or anyone living in your home, take part in activities like these? Please take your answer from this card
Daily Weekly Monthly Seldom Never
After school/children's clubs 1% 7% 2% 8% 82%
Youth clubs/projects or drop-in centres
0% 0% 0% 0% 100%
Voluntary Youth Organisations 0% 11% 0% 0% 89%
Youth Information Services 0% 0% 0% 0% 100%
Other Youthwork activities 0% 19% 0% 8% 73%
Organised Sporting activities/ classes/clubs
1% 31% 1% 5% 62%
Organised Social/Leisure activities/classes/clubs
0% 27% 0% 6% 68%
Learning groups or adult education classes
0% 4% 0% 7% 90%
Self-help or social care groups 0% 4% 0% 4% 92%
Community Festivals/ Events eg Gala Day
1% 0% 1% 52% 46%
Community Council or Neighbourhood Group
0% 11% 0% 7% 82%
Community Regeneration Forum or Group
0% 0% 0% 13% 87%
Local Consultation Activities and Events
0% 0% 0% 27% 73%
Q17 Looking at this showcard which lists a range of cultural activities and events, in the last 12 months have you taken part in or visited any of these listed in Dundee?
83% Yes
17% No
Q18 If you have not taken part in any community activities or organisations, can you tell me why this is?
19% Not enough time to participate
0% Childcare commitments
0% Caring commitments
12% Not confident of impact
0% Work commitments
28% Health / disability issues
22% Not interested
8% Don’t think I have anything to contribute
0% Fear of crime
0% Lack confidence in speaking up
26% Affordability
0% Not aware of any meetings/ opportunities to participate
0% Transport issues
0% Other (specify)
0% Age related issues
Q19 Please tell me to what extent you agree or disagree with the following statements
Strongly agree
Tend to agree
Neither agree nor disagree
Tend to disagree
Strongly disagree
No opinion
I can influence decisions affecting my local area
2% 32% 26% 5% 2% 32%
People in my community can influence decisions affecting my local area
3% 34% 25% 3% 1% 35%
Research Resource Dundee City Council 191
Q20 The next few questions are about your health. First of all could you tell me whether you are registered with…
Yes No Don't know
A GP or health centre 99% 0% 0%
A dentist 88% 12% 0%
Q21 How good is your health overall? 44% Very good
35% Good
11% Fair
9% Poor
1% Very poor
0% Don't know
Q22 In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?
28% 4 days a week or more
52% 1-3 days a week
11% Less than once a week
9% Never
Q23 Are you, or have you ever been, a smoker? 22% Currently smoke
29% Used to smoke
49% Never smoked
Q24 How often do you have [8 FOR MEN/ 6 FOR WOMEN] or more alcoholic drinks on one occasion?
2% Daily or almost daily
34% Weekly
25% Monthly
17% Less than monthly
21% Never
1% Don’t know
Q25 I am going to read out statements about feelings and thoughts. Please say which option best describes your experience over the last 2 weeks. Please take your answer from this card
None of the time
Rarely Some of the time
Often All of the time
Q25a I've been feeling optimistic about the future
0% 5% 49% 35% 11%
Q25b I've been feeling useful 0% 5% 36% 52% 7%
Q25c I've been feeling relaxed 0% 4% 50% 44% 3%
Q25d I've been feeling interested in other people
0% 0% 43% 49% 7%
Q25e I've had energy to spare 0% 6% 48% 42% 5%
Q25f I've been dealing well with problems
0% 0% 23% 51% 26%
Q25g I’ve been thinking clearly 0% 0% 19% 47% 34%
Q25h I’ve been feeling good about myself
0% 0% 27% 45% 27%
Q25i I’ve been feeling close to other people
0% 1% 15% 46% 39%
Research Resource Dundee City Council 192
Q25j I’ve been feeling confident 0% 0% 22% 51% 27%
Q25k I’ve been able to make up my own mind about things
0% 0% 16% 39% 45%
Q25l I’ve been feeling loved 0% 0% 16% 44% 39%
Q25m I’ve been interested in new things
0% 0% 25% 59% 17%
Q25n I’ve been feeling cheerful 0% 0% 23% 70% 7%
Q26 On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what extent do you feel that people treat you unfairly?
45% 1=Not at all
45% 2
6% 3
2% 4
1% 5
0% 6=A great deal
0% Don't know
Q27 To what extent do you agree with the statement: ‘I could turn to friends/ relatives in this neighbourhood for support?
48% Strongly agree
45% Tend to agree
1% Tend to disagree
0% Strongly disagree
6% Don’t know
Q28 Are you currently undertaking any course that will lead to an academic or vocational qualification?
92% None
1% On the job training
3% An FE college course
0% A university based course
0% Distance learning/ Open University
4% School
0% Adult education or evening class
0% Help with reading, writing or use of numbers
0% Other
Q29 What type of qualification, if any, will this lead to. Would it lead to…. 11% No qualification
21% A qualification at degree level or above
67% Another qualification
Q30 Taking everything into account how safe do you feel your neighbourhood is as a place to live?
64% Very safe
34% Fairly safe
1% A bit unsafe
0% Very unsafe
1% Don’t know
Q31 How safe do you feel when… Very safe Fairly safe A bit unsafe Very unsafe Don’t know
Research Resource Dundee City Council 193
Alone in your home during the day 67% 33% 0% 0% 0%
Alone in your home at night 66% 33% 1% 0% 0%
Walking alone in your neighbourhood during the day
60% 33% 6% 0% 1%
Walking alone in your neighbourhood after dark
40% 36% 10% 1% 13%
Q32 Do you think that the amount of crime in your neighbourhood has increased or decreased over the past year?
0% Decreased a lot
3% Decreased a little
72% Remained the same
10% Increased a little
1% Increased a lot
15% Don't know
Q33 If you feel crime has increased in your neighbourhood, what has influenced your opinion?
6% Personal experience of crime
3% Experience of family or friends
36% Talking to people in the area
0% Media - television, radio, paper
0% Social media internet sites eg Facebook, Twitter
0% Internet sites
0% Police or Council publications
58% Other
0% Don't know
Q34 What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?
4% Boredom/ nothing to do/ lack of facilities
50% Don't know
1% Driving offences/ speeding/ motorbikes
0% Immigrants
24% Alcohol/ Drugs
1% Nothing
2% Lack of money/ poverty
5% Unemployment
0% Prostitution
0% New people/ undesirables moving into area/ not knowing who your neighbours are
0% Anti social behaviour
0% Crime e.g. Break ins/ burglary/ vandalism
11% This is a good area/ neighbourhood/ quiet/ no trouble
1% Lack of discipline/ parental control
0% Opportunists/ some people can't help themselves
1% Lack of policing/ wardens
0% Other
4% Gangs/ youths
Q35 To what extent, if at all, does a fear of crime prevent you from taking part in your every day activities?
94% Not at all
6% A little
Research Resource Dundee City Council 194
0% Quite a lot
0% A great deal
Q36 Which of these accounts, if any, do you or your partner have? 94% Bank account
20% Building society account
0% Credit union account
9% Post Office card account
1% No, none of these
1% Prefer not to say
Q37 Do you have insurance for the contents of your house such as for furniture, electrical goods etc?
63% Yes
23% No
14% Prefer not to say
Q38 Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?
42% No savings
5% Less than £1,000
16% £1,000 or more
7% Don’t know
30% Prefer not to say
Q39 Are you currently experiencing, or within the last year have you had any difficulties with the following?
2% Mortgage or rent payments
4% Council tax payments
1% Loan or credit card payments
20% Cost of food
26% Cost of domestic energy bills
10% Vehicle fuel prices
51% None of the above
16% Prefer not to say
Q40 Taking everything together, which of these phrases on this card best dscribes how you and your household are managing financially these days?
3% Manage very well
44% Manage quite well
42% Get by all right
6% Don’t manage very well
1% Have some deep financial difficulties
0% Are in deep financial trouble
2% Refused
2% Don’t know
Q41 When you last contacted Dundee City Council, was this contact to …? 2% Make a complaint
Research Resource Dundee City Council 195
9% Seek information
24% Request a service
0% Make a suggestion
64% Have never contacted the Council
Q42 Overall, how satisfied were you that the Council responded reasonably to your complaint?
16% Very satisfied
27% Satisfied
0% Neither satisfied nor dissatisfied
14% Dissatisfied
43% Very dissatisfied
Q43 Overall, how satisfied were you with this contact to seek information? 25% Very satisfied
64% Satisfied
11% Neither satisfied nor dissatisfied
0% Dissatisfied
0% Very dissatisfied
Q44 Overall, how satisfied were you with this contact to request a service? 88% Very satisfied
11% Satisfied
0% Neither satisfied nor dissatisfied
0% Dissatisfied
1% Very dissatisfied
On your most recent contact with the Council, did you….. 93% Get what you need at that contact
7% Have to contact the Council again about the same issue
Q46 Was your most recent contact …. 2% By a letter
89% By a telephone call to the Council
6% By a personal visit to a Council office
1% By e-mail
2% By visiting the Council's website
Q47 How satisfied or dissatisfied were you with your recent contact with the Council by telephone in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was for you to find the right number to call
81% 19% 0% 0% 0% 0%
How quickly the phone was answered 79% 21% 0% 0% 0% 0%
How easy it was to get through to someone who could help
82% 18% 0% 0% 0% 0%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
75% 25% 0% 0% 0% 0%
How well the staff understood what you wanted
74% 26% 0% 0% 0% 0%
The outcome of your contact 76% 22% 0% 0% 2% 0%
Research Resource Dundee City Council 196
Q48 How satisfied or dissatisfied were you with your recent contact when visiting a Council office in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How easy it was to get to the office 52% 30% 0% 0% 0% 18%
The suitability of the office e.g. waiting areas, privacy, access for disabled people etc
52% 30% 0% 0% 0% 18%
Overall helpfulness/ friendliness/courtesy of the staff you dealt with
35% 30% 17% 0% 0% 18%
How well the staff understood what you wanted
35% 30% 17% 0% 0% 18%
The outcome of your contact 18% 0% 14% 18% 33% 18%
Q49 How satisfied or dissatisfied were you with your most recent contact with the Council in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know
How quickly you received a reply to your e-mail/ letter
46% 28% 0% 0% 0% 27%
The extent to which the first reply you received answered your query
0% 73% 0% 0% 0% 27%
The outcome of your contact 46% 28% 0% 0% 0% 27%
Q50 Have you ever used the Council's website? 20% Yes
80% No
Q51 How satisfied or dissatisfied would you say you are with the website in terms of the following?
Very satisfied
Fairly satisfied
Neither nor Fairly dissatisfied
Very dissatisfied
Don’t know Not applicable
How easily you managed to find the information you wanted
46% 39% 13% 0% 0% 2% 0%
The amount of information provided on the website
46% 39% 13% 0% 0% 2% 0%
Q52 Generally, do you feel that you receive enough information about the Council and the services it provides?
92% Yes
8% No
0% Don't know
Q53 Do you access, and use, the internet in any of the following ways… 71% Internet access at home
13% Internet access via a mobile phone
6% Internet access at work
2% Internet access through public access eg at library
2% Access the internet in some other way
25% None of these - I do not access the internet
Q54a Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?
47% Yes
53% No
Research Resource Dundee City Council 197
Q54b Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?
42% Yes
58% No
Q55 I am going to read out a list of statements about your local Council and would like you to tell me which 3 are of the most importance to you. Dundee City Council..
31% Offering a good range of services
28% Having the resources to do a good job
47% Providing an efficient service
52% Providing services which are value for money
50% Providing good quality services
24% Having friendly, polite, helpful, well informed employees
9% Promoting its services well
29% Tackling important issues for the future of the area
9% Listening to complaints
2% Communicating well with the public
11% Ensuring sustainable use of resources and care for the environment
2% Don't know
Q56 I am going to read out the same list of statements again about your local Council. I would like you to tell me whether you agree or disagree with each of these statements. Dundee City Council
Agree Neither/Nor Disagree
Offers a good range of services 71% 28% 2%
Has the resources to do a good job 62% 31% 8%
Provides an efficient service 75% 23% 2%
Provides services which are value for money
64% 35% 1%
Provides good quality services 69% 30% 1%
Has friendly, polite, helpful, well informed employees
52% 46% 2%
Promotes its services well 54% 45% 1%
Tackles important issues for the future of the area
52% 42% 7%
Listens to complaints 45% 51% 4%
Communicates well with the public 49% 50% 1%
Ensures sustainable use of resources and care for the environment
44% 55% 2%
Q57a The final few questions are about the people who live in the household. Could I just check how many adults, aged 16 or over, are there in the household including you?
25% 1
65% 2
7% 3
3% 4
0% 5
0% 6
Q57b And how many children? 57% 0
19% 1
20% 2
Research Resource Dundee City Council 198
3% 3
1% 4
0% 5
Q58 How many children are there in the household in each age group? 0 1 2 3 4 5+
Less than 3 years 53% 32% 15% 0% 0% 0%
3-5 years 51% 41% 8% 0% 0% 0%
6-15 years 61% 29% 10% 1% 0% 0%
Q59 DP - How many adults in house? 25% 1
64% 2
7% 3
3% 4
0% 5
0% 6
Q59a2 Respondent - Gender 46% Male
54% Female
Q59a3 Respondent - Age 8% 16-24
20% 25-34
21% 35-44
15% 45-54
6% 55-59
8% 60-64
15% 65-74
7% 75+
Q60How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)
55% 1
14% 2
0% 3
0% 4 or more
31% None
Q61 Do you or any member of your household have a disability? 15% Yes
85% No
Q62 What is the nature of the disability? 2% Mental health condition
93% Mobility/ physical disabilities
0% Learning difficulties (eg dyslexia)
2% Difficulties with sight
0% Learning disability (eg Down’s Syndrome)
0% Developmental disorder (eg Autistic Spectrum Disorder or Asperger's syndrome)
0% Difficulties with hearing
Research Resource Dundee City Council 199
4% Other condition
0% Don’t know
Q63 Can you please look at this card and specify what is your religion? 46% None
27% Church of Scotland
19% Roman Catholic
0% Other Christian
0% Buddhist
0% Hindu
0% Jewish
1% Muslim
0% Sikh
0% Another religion
7% Would rather not say
Q64 Which of the groups on this card do you consider you belong to? 97% Scottish
1% English
0% Welsh
0% Northern Irish
0% British
0% Irish
0% Gypsy/ Traveller
1% Polish
0% Any other white ethnic group
0% Any mixed or multiple ethnic groups
0% Pakistani, Pakistani Scottish or Pakistani British
0% Indian, Indian Scottish or Indian British
0% Bangladeshi, Bangladeshi Scottish or Bangladeshi British
0% Chinese, Chinese Scottish or Chinese British
0% Other Asian background
0% African, African Scottish or African British
0% Caribbean, Caribbean Scottish or Caribbean British
0% Black, Black Scottish or Black British
0% Other Black background
0% Arab
0% Any other Background
0% Refused
0% Don’t know
Q65 I have a card here on which various sums of money are shown grouped together. Would you mind looking at the card and tell me in which group the annual household falls. Please use net income from all sources ie after deductions of income tax, national insurance and other compulsory deductions. Please take into account any money you may have from employment, including bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings
3% Less than £100 per week / £5,299 per year
4% £100-199 per week / £5,200 - £10,399 per year
9% £200-299 per week / £10,400-£15,599 per year
5% £300-399 per week / £15,600-£20,199 per year
3% £400-£499 per week / £20,800 - £25,999 per year
Research Resource Dundee City Council 200
0% £500-£599 per week / £26,000 - £31,199 per year
7% £600 or more per week / £31,200 or more per year
26% Don't Know
42% Would rather not say
Research Resource Dundee City Council 202
Project number P502
Project name Dundee Citizen Survey 2012
[INTERVIEWER: CLOSE INTERVIEW BY READING OUT STATEMENT]
“Thank you very much for your help. Can I assure you once again that the information you have given will
be treated as absolutely confidential and will only be used for the purposes of genuine market research.”
INTERVIEWER DECLARATION: I declare that this interview was carried out according to instructions, within the Market Research Society’s
Code of Conduct, and that the respondent was not previously known to me.
Interviewer No: Name:
Questionnaire No Signature:
On quota: Date:
Edited by: Duration
Backchecked by:
Respondent name
Record in capitals
Address
Record in capitals
Postcode
Record in capitals
Telephone Number
Research Resource Dundee City Council 203
SQ1 Community regeneration area:
Ardler, St Mary's and Kirkton 1
Beechwood, Lochee, Menzieshill and Charleston 2
Coldside and Maryfield 3
Fintry, Whitfield and Mill O Mains 4
Mid Craigie, Linlathen and Douglas 5
Stobswell 6
SQ2 Ward
Dundee City West End 1
Dundee City – Maryfield 2
Dundee City - The Ferry 3
Dundee City - Coldside 4
Dundee City - Lochee 5
Dundee City - East End 6
Dundee City - North East 7
Dundee City - Strathmartine 8
INTERVIEWER: READ OUT Hello, my name is ……… (show badge) I’m carrying out a survey on behalf of Dundee City Council/Dundee Partnership. You have been selected at random for this survey, and I wonder if I could ask you some questions about your satisfaction with your neighbourhood, health and public services? It should take approximately 20 minutes, and all the answers you give will be kept completely confidential. Can you spare the time just now to complete the questionnaire with me?
SECTION 1: YOUR HOUSE AND NEIGHBOURHOOD
1. The first few questions are about this neighbourhood. What do you like best about living in this
neighbourhood? [INTERVIEWER: PROBE FULLY]
2. What do you like least about living in this neighbourhood? [INTERVIEWER: PROBE FULLY]
3. How long have you lived in this neighbourhood?
Up to one year 1
GO TO Q4
1-2 years 2
3-5 years 3
6-10 years 4
Over 10 years 5
Always lived there 6
Don't know 7
Research Resource Dundee City Council 204
4. Could you please tell me if you think this neighbourhood has changed over the past 5
years, or since you've been living here if it's less than 5 years?
Yes - has got better 1 GO TO Q5
Yes - has got worse 2
No change 3 GO TO Q6
Don't know 4
5. In what ways do you think it has changed? [INTERVIEWER: PROBE FULLY]
6. SHOWCARD Thinking now about the neighbourhood you live in, how would you rate it
as a place to live?
Very good 1
GO TO Q7
Fairly good 2
Fairly poor 3
Very poor 4
No opinion 5
7. How long have you lived in this house/ flat?
Up to one year 1
GO TO Q8
1-2 years 2
3-5 years 3
6-10 years 4
Over 10 years 5
Always lived there 6
Don't know 7
8. SHOWCARD Please tell me which of the descriptions on this card best describes your
house/ flat? SELECT ONE ONLY
Rented from the Council 1
GO TO Q9
Rented from a housing association 2
Rented from a private landlord 3
Owned by you (not ex Council) 4
Owned by you (ex Council) 5
Other (please specify)
6
9. SHOWCARD Overall, how do you rate the general condition of this (your) house / flat?
Very good 1
GO TO Q10
Fairly good 2
Average 3
Fairly poor 4
Very poor 5
Don’t know 6
Research Resource Dundee City Council 205
SECTION 2: LOCAL AREA AND SERVICES
10. SHOWCARD . Looking at this card, please state how satisfied or dissatisfied you are with the
following services and facilities in your local area?
11. SHOWCARD . And, looking at this card, how easy is it for you to access those services and facilities
in your local area?
Q10 Q11
Very
Satis.
Fairly
Satis.
Fairly
Dissatis.
Very
Dissatis
Doesn't'
exist/
never
used
Very
easy
Fairly
easy
Fairly
difficult
Very
Difficult
Doesn't
exist/
never
used
Local Health
services 1 2 3 4 5 1 2 3 4 5
Police service 1 2 3 4 5 1 2 3 4 5
Fire service 1 2 3 4 5 1 2 3 4 5
Refuse collection 1 2 3 4 5 1 2 3 4 5
Local Schools 1 2 3 4 5 1 2 3 4 5
Social care/social work services
1 2 3 4 5 1 2 3 4 5
Social housing 1 2 3 4 5 1 2 3 4 5
Employment and
advice services 1 2 3 4 5 1 2 3 4 5
Public transport 1 2 3 4 5 1 2 3 4 5
Street cleaning 1 2 3 4 5 1 2 3 4 5
Sports and
leisure facilities 1 2 3 4 5 1 2 3 4 5
Community
centre 1 2 3 4 5 1 2 3 4 5
Library 1 2 3 4 5 1 2 3 4 5
Parks and open
spaces 1 2 3 4 5 1 2 3 4 5
Local phone
boxes 1 2 3 4 5 1 2 3 4 5
Local youth
facilities 1 2 3 4 5 1 2 3 4 5
Local shops 1 2 3 4 5 1 2 3 4 5
Community
Warden
Service
1 2 3 4 5 1 2 3 4 5
Access to free
cash machine/
auto teller
1 2 3 4 5 1 2 3 4 5
Research Resource Dundee City Council 206
12. S SHOWCARD . Looking at this card, how satisfied are you with the following in this
neighbourhood?
Very
satisfied
Fairly
satisfied
Fairly
dissatisfied
Very
dissatisfied
Don’t
know
Children's Play Areas 1 2 3 4 5
Cleanliness of Streets 1 2 3 4 5
Shopping Facilities 1 2 3 4 5
Condition of roads, pavements and street lighting 1 2 3 4 5
Quality and maintenance of open spaces 1 2 3 4 5
Cleanliness of the area around your home 1 2 3 4 5
The built environment (e.g. buildings, heritage etc) 1 2 3 4 5
The natural environment (e.g. parks, open spaces,
countryside etc) 1 2 3 4 5
13. SHOWCARD Overall, how satisfied are you with the quality of life in this
neighbourhood?
Very satisfied 1
GO TO Q14 Satisfied 2
Dissatisfied 3
Very dissatisfied 4
14. SHOWCARD Overall, how satisfied are you with the quality of life in Dundee?
Very satisfied 1
GO TO Q15 Satisfied 2
Dissatisfied 3
Very dissatisfied 4
SECTION 3: COMMUNITY PARTICIPATION
15. SHOWCARD Looking at this showcard, can you tell me if you have undertaken
any work or activities on a voluntary basis for any of these types of groups or
organisations at any time in the last 12 months? [INTERVIEWER USE
SHOWCARD AS A PROMPT FOR GROUPS/ ORGANISATIONS]
Yes 1 GO TO Q16
No 2
Children’s group – e.g. playgroup, mothers and toddlers
Children’s activities associated with schools
Youth groups / children’s activities outside of school
Coaching or organising sport or exercise
Church, religion or faith-based group
Caring organisation – e.g. helping older people or those with disabilities
Local community group / neighbourhood association / community council
Tenants group / residents association
Trade union
Public service – e.g. school, hospital, police, local government service
Professional society
Safety / first aid
The environment / animals
Justice / human rights
Hobbies / recreation / arts / social club
Research Resource Dundee City Council 207
16. S I am going to read out some examples of community activities and organisations.
A)Can you tell me firstly, if you are aware of any of these in this area? MULTI
B) SHOWCARD And then, if you are aware, how often do you, or anyone living in your
home, take part in activities like these? Please take your answer from this card.
A) B) Take Part
Aware Daily Weekly Monthly Seldom Never
After school/children's clubs 1 1 2 3 4 5
Youth clubs/projects or drop-in centres 2 1 2 3 4 5
Voluntary Youth Organisations 3 1 2 3 4 5
Youth Information Services 4 1 2 3 4 5
Other Youthwork activities 5 1 2 3 4 5
Organised Sporting activities/ classes/clubs 6 1 2 3 4 5
Organised Social/Leisure activities/classes/clubs 7 1 2 3 4 5
Learning groups or adult education classes 8 1 2 3 4 5
Self-help or social care groups 9 1 2 3 4 5
Community Festivals/ Events eg Gala Day 10 1 2 3 4 5
Community Council or Neighbourhood Group 11 1 2 3 4 5
Community Regeneration Forum or Group 12 1 2 3 4 5
Local Consultation Activities or Events 13 1 2 3 4 5
17. SHOWCARD Looking at this showcard which lists a range of cultural activities
and events, in the last 12 months have you taken part in or visited any of these
listed in Dundee? [INTERVIEWER USE SHOWCARD AS A PROMPT]
Yes 1 Go to Q18
No 2
SHOWCARD
Film at cinema or other venue
Exhibition or collection of art, photography or sculpture
Craft exhibition
Event connected with books or writing
Street arts (art in everyday surroundings like streets, parks or shopping centre)
Culturally specific festival
Play, drama or other theatrical performance eg musical or pantomime
Attended a live music event / performance
Participated in dance or visited a Ballet/ contemporary dance/ other live dance event
Visited a Museum or Gallery
Place of historical or archeological interest
Done crafts such as textile, wood, pottery etc..
Photography as an artistic activity ie not family or holiday snaps
Painting, drawing, printmaking or sculpture
Attended a library
Research Resource Dundee City Council 208
INTERVIEWER: IF RESPONDENT NOT TAKEN PART IN ANY COMMUNITY ACTIVITIES,
ORGANISATIONS OR EVENTS/ PLACES AT Q15 /Q16/ Q17 ASK Q18, OTHERWISE GO TO Q19
18. If you have not taken part in any community activities or organisations, can you tell me
why this is?
Not enough time to participate 1
GO TO Q19
Childcare commitments 2
Caring commitments 3
Not confident of impact 4
Work commitments 5
Health / disability issues 6
Not interested 7
Don’t think I have anything to contribute 8
Fear of crime 9
Lack confidence in speaking up 10
Affordability 11
Not aware of any meetings/ opportunities to participate 12
Transport issues 13
Other (specify)
14
19. S SHOWCARD . Please tell me to what extent you agree or disagree with the
following statements (please take your response from this card):
Strongly
agree
Tend
to
agree
Neither
agree nor
disagree
Tend to
disagree
Strongly
disagree
No
opinion
I can influence decisions affecting my local
area
1 2 3 4 5 6
People in my community can influence
decisions affecting my local area
1 2 3 4 5 6
SECTION 4: HEALTH
20. The next few questions are about your health. First of all could you tell me whether you are registered with…
A) ….a GP or health centre? B)….a dentist?
YES NO DON’T KNOW
A GP or health centre 1 2 3
A dentist? 1 2 3
21. How good is your health overall?
Very good 1
GO TO Q22
Good 2
Fair 3
Poor 4
Very poor 5
Don't know 6
22. SHOWCARD (THIS CONTAINS DEFINITIONS OF PHYSICAL ACTIVITY)
In a typical week, how often do you undertake moderate physical activity for at least 30
minutes in a day?
4 days a week or more 1
GO TO Q23 1-3 days a week 2
Less than once a week 3
Never 4
Research Resource Dundee City Council 209
23. Are you, or have you ever been, a smoker?
Currently smoke 1
GO TO Q24 Used to smoke 2
Never smoked 3
24. SHOWCARD How often do you have [8 FOR MEN/ 6 FOR WOMEN] or more alcoholic
drinks on one occasion?
Daily or almost daily 1
GO TO Q25
Weekly 2
Monthly 3
Less than monthly 4
Never 5
Don’t know 6
25. S SHOWCARD 9. I am going to read out statements about feelings and thoughts.
Please say which option best describes your experience over the last 2 weeks. Please
take your answer from this card
None of
the time Rarely
Some of
the time Often
All of
the time
I've been feeling optimistic about the future 1 2 3 4 5
I've been feeling useful 1 2 3 4 5
I've been feeling relaxed 1 2 3 4 5
I've been feeling interested in other people 1 2 3 4 5
I’ve had energy to spare 1 2 3 4 5
I’ve been dealing well with problems 1 2 3 4 5
I’ve been thinking clearly 1 2 3 4 5
I’ve been feeling good about myself 1 2 3 4 5
I’ve been feeling close to other people 1 2 3 4 5
I’ve been feeling confident 1 2 3 4 5
I’ve been able to make up my own mind about
things 1 2 3 4 5
I’ve been feeling loved 1 2 3 4 5
I’ve been interested in new things 1 2 3 4 5
I’ve been feeling cheerful 1 2 3 4 5
26. SHOWCARD On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what
extent do you feel that people treat you unfairly?
1 - Not at all 1
GO TO Q27
2 2
3 3
4 4
5 5
6 – A great deal 6
Don’t know 7
27. SHOWCARD To what extent do you agree with the statement: ‘I could turn to friends/
relatives in this neighbourhood for support?
Strongly agree 1
GO TO Q28
Tend to agree 2
Tend to disagree 3
Strongly disagree 4
Don’t know 5
Research Resource Dundee City Council 210
SECTION 5: EDUCATION
28. SHOWCARD Are you currently taking part in any of these forms of education/ classes
or training?
None 1 GO TO Q30
On the job training 2
An FE college course 3
A university based course 4
Distance learning/ Open University 5 GO TO Q29
School 6
Adult education or evening class 7
Help with reading, writing or use of numbers 8
Other 9
29. What type of qualification, if any, will this lead to. Would it lead to….
No qualification 1
GO TO Q30 A qualification at degree level or above 2
Another qualification 3
SECTION 6: COMMUNITY SAFETY
30. Taking everything into account how safe do you feel your neighbourhood is as a place
to live?
Very safe 1
GO TO Q31 Fairly safe 2
A bit unsafe 3
Very unsafe 4
Don’t know 5
31. S SHOWCARD . How safe do you feel when…
Very
safe
Fairly
safe
A bit
unsafe
Very
unsafe
Don’t
know
Alone in your home during the day 1 2 3 4 5
Alone in your home at night 1 2 3 4 5
Walking alone in your neighbourhood during the day 1 2 3 4 5
Walking alone in your neighbourhood after dark 1 2 3 4 5
32. Do you think that the amount of crime in your neighbourhood has increased or decreased over the past year?
Decreased a lot 1
GO TO Q34 Decreased a little 2
Remained the same 3
Increased a little 4 GO TO Q33
Increased a lot 5
Don’t know 6 GO TO Q34
33. If you feel crime has increased in your neighbourhood, what has influenced your opinion?
Personal experience of crime 1
GO TO Q34
Experience of family or friends 2
Talking to people in the area 3
Media – television, radio, paper 4
Social media internet sites eg Facebook, Twitter 5
Internet sites 6
Police or Council publications 7
Other 8
Research Resource Dundee City Council 211
34. What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?
GO TO Q35
35. To what extent, if at all, does a fear of crime prevent you from taking part in your every day activities?
Not at all 1
GO TO Q36 A little 2
Quite a lot 3
A great deal 4
SECTION 7: MONEY MATTERS
[INTERVIEWER READ OUT] The next set of questions might seem very personal, but the Council is keen to
find about levels of financial inclusion and people's financial security, including their ability to ‘cushion’ life’s
unexpected problems. This includes being able to manage money effectively e.g. by having access to
appropriate financial services and products. Please be assured that your responses to the survey are
completely confidential
36. SHOWCARD Which of these accounts, if any, do you or your partner have? MULTI
Bank account 1
GO TO Q37
Building society account 2
Credit union account 3
Post Office card account 4
No, none of these 5
Prefer not to say 6
37. Do you have insurance for the contents of your house such as for furniture, electrical
goods etc?
Yes 1
GO TO Q38 No 2
Prefer not to say 3
38. Thinking about the total value of any savings or investments you have, at the moment
do you (or your partner) have total savings or investments worth £1,000 or more in any
combination of the places mentioned on this card, do you have less than £1,000 in
savings or investment or do you have no savings or investments at all? SINGLE CODE
No savings 1
GO TO Q39
Less than £1,000 2
£1,000 or more 3
Don’t know 4
Prefer not to say 5
39. S SHOWCARD Are you currently experiencing, or within the last year have you had
any difficulties with the following?
Mortgage or rent payments 1
GO TO Q40
Council tax payments 2
Loan or credit card payments 3
Cost of food 4
Cost of domestic energy bills 5
Vehicle fuel prices 6
None of the above 7
Prefer not to say 8
Research Resource Dundee City Council 212
40. SHOWCARD Taking everything together, which of these phrases on this card best
describes how you and your household are managing financially these days? SINGLE
CODE
Manage very well 1
GO TO Q41
Manage quite well 2
Get by all right 3
Don’t manage very well 4
Have some deep financial difficulties 5
Are in deep financial trouble 6
Refused 7
Don’t know 8
SECTION 8: CONTACTING YOUR COUNCIL
41. When you last contacted Dundee City Council, was this contact to …? READ OUT
LIST. SINGLE CODE?
Make a complaint 1 GO TO Q42
Seek information 2 GO TO Q43
Request a service 3 GO TO Q44
Make a suggestion 4 GO TO Q45
Have never contacted the Council 5 GO TO Q50
42. SHOWCARD Overall, how satisfied were you that the Council responded reasonably
to your complaint?
Very satisfied 1
GO TO Q45
Satisfied 2
Neither satisfied nor dissatisfied 3
Dissatisfied 4
Very dissatisfied 5
43. SHOWCARD Overall, how satisfied were you with this contact to seek information?
Very satisfied 1
GO TO Q45
Satisfied 2
Neither satisfied nor dissatisfied 3
Dissatisfied 4
Very dissatisfied 5
44. SHOWCARD Overall, how satisfied were you with this contact to request a service?
Very satisfied 1
GO TO Q45
Satisfied 2
Neither satisfied nor dissatisfied 3
Dissatisfied 4
Very dissatisfied 5
45. On your most recent contact with the Council, did you…..
Get what you need at that contact 1 GO TO Q46
Have to contact the Council again about the same issue 2
46. Was your most recent contact …. READ OUT LIST. SINGLE CODE
By a letter 1 GO TO Q49
By a telephone call to the Council 2 GO TO Q47
By a personal visit to a Council office 3 GO TO Q48
By e-mail 4 GO TO Q49
By visiting the Council's website 5 GO TO Q51
Research Resource Dundee City Council 213
47. S SHOWCARD . How satisfied or dissatisfied were you with your recent contact with the Council by telephone in
terms of the following?
Very
satisfied
Fairly
satisfied
Neither
nor
Fairly
dissatisfied
Very
dissatisfied
Don’t
know
How easy it was for you to find the right
number to call 1 2 3 4 5 6
How quickly the phone was answered 1 2 3 4 5 6
How easy it was to get through to someone
who could help 1 2 3 4 5 6
Overall helpfulness/ friendliness/courtesy of
the staff you dealt with 1 2 3 4 5 6
How well the staff understood what you
wanted 1 2 3 4 5 6
The outcome of your contact 1 2 3 4 5 6
GO TO Q50
48. S SHOWCARD . How satisfied or dissatisfied were you with your recent contact when visiting a Council office in
terms of the following?
Very
satisfied
Fairly
satisfied
Neither
nor
Fairly
dissatisfied
Very
dissatisfied
Don’t
know
How easy it was to get to the office 1 2 3 4 5 6
The suitability of the office e.g. waiting
areas, privacy, access for disabled people
etc
1 2 3 4 5 6
Overall helpfulness/ friendliness/courtesy of
the staff you dealt with 1 2 3 4 5 6
How well the staff understood what you
wanted 1 2 3 4 5 6
The outcome of your contact 1 2 3 4 5 6
GO TO Q50
49. S SHOWCARD . How satisfied or dissatisfied were you with your most
recent contact with the Council by email/ letter in terms of the following?
Very
satisfied
Fairly
satisfied
Neither
nor
Fairly
dissatisfied
Very
dissatisfied
Don’t
know
How quickly you received a reply to your e-
mail/ letter 1 2 3 4 5 6
The extent to which the first reply you
received answered your query 1 2 3 4 5 6
The outcome of your contact 1 2 3 4 5 6
GO TO Q50
50. Have you ever used the Council's website?
Yes 1 GO TO Q51
No 2 GO TO Q52
51. S SHOWCARD . How would satisfied or dissatisfied would you way you are
with the website in terms of the following?
Very
satisfied
Fairly
satisfied
Neither
nor
Fairly
dissatisfied
Very
dissatisfied
Don’t
know
Not
applic
How easily you managed to find the
information you wanted 1 2 3 4 5 6 7
The amount of information provided on the
website 1 2 3 4 5 6 7
Research Resource Dundee City Council 214
52. Generally, do you feel that you receive enough information about the Council and the
services it provides?
Yes 1 GO TO Q53
No 2
53. Q SHOWCARD . Do you access, and use, the internet in any of the following ways…
CODE ALL THAT APPLY
Internet access at home 1
Internet access via a mobile phone 2
Internet access at work 3 GO TO Q54
Internet access through public access eg at library 4
Access the internet in some other way 5
None of these – I do not access the internet 6
54.
YES NO
Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?
1 2 GO TO Q55
Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?
1 2
SECTION 9: VIEWS ABOUT THE COUNCIL
55. Q SHOWCARD . I am going to read out a list of statements about your local
Council and would like you to tell me which 3 are of the most importance to you.
Dundee City Council/ Angus Council... CODE 3 ONLY
Offering a good range of services 1
GO TO Q56
Having the resources to do a good job 2
Providing an efficient service 3
Providing services which are value for money 4
Providing good quality services 5
Having friendly, polite, helpful, well informed employees 6
Promoting its services well 7
Tackling important issues for the future of the area 8
Listening to complaints 9
Communicating well with the public 10
Ensuring sustainable use of resources and care for the environment 11
56. Q SHOWCARD . I am going to read out the same list of statements again about
your local Council. I would like you to tell me whether you agree or disagree
with each of these statements. Dundee City Council/ Angus Council…..
Agree Neither
nor Disagree
Offers a good range of services 1 2 3
GO
TO
Q57
Has the resources to do a good job 1 2 3
Provides an efficient service 1 2 3
Provides services which are value for money 1 2 3
Provides good quality services 1 2 3
Has friendly, polite, helpful, well informed employees 1 2 3
Promotes its services well 1 2 3
Tackles important issues for the future of the area 1 2 3
Listens to complaints 1 2 3
Communicates well with the public 1 2 3
Ensures sustainable use of resources and care for the environment 1 2 3
Research Resource Dundee City Council 215
SECTION 10: HOUSEHOLD DETAILS
57. S The final few questions are about the people who live in the household.
Could I just check how many adults, aged 16 or over, are there in the
household including you? And how many children?
Number of adults 1 2 3 4 5
Number of children (aged 0-15) 0 1 2 3 4 5+
IF NO CHILDREN, GO TO Q59
58. S How many children are there in the household in each age group?
INTERVIEWER READ OUT AGE GROUPS AND CIRCLE
APPROPRIATE BOX FOR NUMBER OF CHILDREN
Less than 3 years 0 1 2 3 4 5+
3-5 years 0 1 2 3 4 5+
6-15 years 0 1 2 3 4 5+
59. SHOWCARD . I'd like to record some basic information about the gender and age of each adult in
the household. Firstly, can I check which of these age groups you fall into? Then could we take the
other adults in turn and I'd simply like to record for each whether they are male or female and their
broad age group. CODE DETAILS BELOW
Person Gender Age
Male Female 16-
24
25-
34
35-
44
45-
54
55-
59
60-
64
65-
74
75+
1. Respondent
2.
3.
4.
5.
6.
60. Q How many motor vehicles does your household have access to for personal use? (this
includes motorbikes, mopeds, cars, vans etc)
1 1
2 2
3 3 GO TO Q61
4 or more 4
None 5
61. Do you or any member of your household have a disability? (SINGLE CODE)
Yes 1 GO TO Q62
No 2 GO TO Q63
62. SHOWCARD . What is the nature of the disability? (MULTI CODE)
Mental health condition 1
GO TO Q63
Mobility/ physical disabilities 2
Learning difficulties (eg dyslexia) 3
Difficulties with sight 4
Learning disability (eg Down’s Syndrome) 5
Developmental disorder (eg Autistic Spectrum Disorder or Asperger's
syndrome) 6
Difficulties with hearing 7
Other condition (please write in)
8
Don’t know 9
Research Resource Dundee City Council 216
63. SHOWCARD . Can you please look at this card and specify what is your religion? SINGLE CODE
None 1
GO TO Q64
Church of Scotland 2
Roman Catholic 3
Other Christian 4
Buddhist 5
Hindu 6
Jewish 7
Muslim 8
Sikh 9
Another religion (please specify) 10
Would rather not say 11
64. SHOWCARD . Which of the groups on this card do you consider you belong to?
SINGLE CODE ONLY
White
Scottish 1
GO TO Q65
English 2
Welsh 3
Northern Irish 4
British 5
Irish 6
Gypsy/ Traveller 7
Polish 8
Any other white ethnic group 9
Any mixed or multiple ethnic groups 10
Asian, Asian Scottish or Asian British
Pakistani, Pakistani Scottish or Pakistani British 11
Indian, Indian Scottish or Indian British 12
Bangladeshi, Bangladeshi Scottish or Bangladeshi British 13
Chinese, Chinese Scottish or Chinese British 14
Other 15
African, Caribbean or Black
African, African Scottish or African British 16
Caribbean, Caribbean Scottish or Caribbean British 17
Black, Black Scottish or Black British 18
Other 19
Other Ethnic Background
Arab 20
Any other Background 21
Refused 22
Don’t know 23
Research Resource Dundee City Council 217
65. SHOWCARD . I have a card here on which various sums of money are shown grouped together. Would
you mind looking at the card and tell me in which group your overall annual household income falls.
Please use net income from all sources ie after deductions of income tax, national insurance and other
compulsory deductions. Please take into account any money you may have from employment, including
bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings.
Less than £100 per week / £5,199 per year 1
THANK AND
CLOSE
£100-199 per week / £5,200 - £10,399 per year 2
£200-299 per week / £10,400-£15,599 per year 3
£300-399 per week / £15,600-£20,199 per year 4
£400-£499 per week / £20,800 - £25,999 per year 5
£500-£599 per week / £26,000 - £31,199 per year 6
£600 or more per week / £31,200 or more per year 7
Don't Know 8
Would rather not say 9
Thank and close statement
Thank you very much for answering my questions.
Are you happy to sign the questionnaire to verify that you have taken part in the survey and your answers
have been recorded accurately?
‘I confirm that this interview has been conducted in a proper manner and that the interviewer has accurately
recorded the information I have provided’.
Signature
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