Post on 14-Jul-2020
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)
Guide on China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)
Region
Change Refund
Issuing proof ofdelay
Collecting checked baggageAccommodation
arrangements for delayedflights
If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the applicationat www.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call ourservice hotline 95539.3. If you apply for achange at the airportcounter, please refer tothe followingprocedures:
If you areeligible for arefund, pleaserefer to thefollowingprocedures:
Flight delay Flights cancelation
We will makeaccommodationarrangements. Pleaserefer to the followinginstructions:
GuangzhouBaiyunInternationalAirport
Check-in area: shiftmanager counter andcounters D11-D13;boarding area: If youhave no checkedbaggage, please go toour information counter;
1. You cansubmit the“proof of delay”to the originalticket office andapply for arefund within
Check-in area:Shift manager
counter; boardingarea: CSAirinformation counter.Note: If many flightsare delayed at a
Domestic oversized baggage counter(Note: If many flights are delayed or
cancelled at a time, please go to the followingplaces to collect your baggage. Check-in area:Gate W2 in Arrivals Hall on the 1st floor;boarding area: Carousel 16 in Arrivals Hall onthe 1st floor. Please pay attention to onsite
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point]Gate 16 in Departures Hall(Please pay attention to
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
if you have checkedbaggage, please go tothe shift managercounter.
one year fromthe date ofissue.2. If your ticketis purchasedonline, pleaselog onto theoriginal websiteto submit yourrefundapplication(You can
submit theapplication atwww.csair.comonly if yourticket ispurchased onCSAir website.)3. You needto bring thefollowingmaterials toapply for arefund:1) Your validID (If you arenot the refundpayee, pleasealso bring thepayee’s validID)2) “Proof ofdelay”3) E-ticketitinerary
time, there will bemore counters.Please payattention to on-sitedirections
directions) on-site directions)
UrumqiDiwopuInternationalAirport T3
CSAir ticket office in AZone
Check-in area: Shiftmanager counter inA Zone; CSAirpassenger servicecounter in B Zone;boarding area: theboarding gate forspecified flight
To be collected atCSAir domesticoversized baggagecounter
Check-in area: CSAirdomestic oversizedbaggage counter;Boarding area: Thedesignated carousel inArrivals Hall on the 1stfloor.
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight or a designatedboarding gate [HotelAssembly Point] CSAirpassenger service counterin B Zone
ShenyangTaoxianInternationalAirport
The flight delayhandling counter isbeside A20 counter
Check-in area:CSAir flight delayhandling counter;Boarding area:CSAircomprehensiveservice counter;Premiumpassenger: To beissued in CSAirpremium lounge
Our staff member will lead you to thedesignated carousel
[Meal Handout Point] Atthe CSAir service counteror the boarding gatecorresponding to yourflight [Hotel AssemblyPoint] At the designatedCSAir counter in A Zone
BeijingCapitalInternationalAirport T2
CSAir ticket counters1-6 by Gate 10 on thesecond door
Check-in area:Check-in countersF13-F22 inDepartures Hall onthe second door;Boarding area: atthe nearest CSAircomprehensiveservice counter
You can collect yourbaggage at E12delayed baggageservice counter.If many flights aredelayed at a time,please go to G10 toconsult our staffmembers
Baggage inquirycounter on the 1st floor
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] No.F08 and No. F09 check-incounters in DomesticDepartures Hall on the 2ndfloor
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
4) The bankcard used topay for thebooked ticket
Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)
Guide on China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)Region Change Refund
Issuing proof ofdelay
Collecting checked baggage Accommodationarrangements for delayed
flightsIf you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the applicationat www.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call ourservice hotline 95539.3. If you apply for achange at the airportcounter, please refer tothe followingprocedures:
If you areeligible for arefund, pleaserefer to thefollowingprocedures:
Flight delay Flights cancelation
We will makeaccommodationarrangements. Pleaserefer to the followinginstructions:
ShenzhenBaoanInternational
Check-in area: at theticket office at the headof B Zone.
1. You cansubmit the“proof of delay”
Check-in area:Shift managercounter (A24) at the
Oversized baggage counter on the 4th floor;inbound baggage query counter on the 2ndfloor.
[Meal Handout Point] Atthe boarding gatecorresponding to your
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Airport Boarding area: If youhave no checkedbaggage, please go toour comprehensiveservice counter (thecross-shaped airsideconcourse); if you havechecked baggage,please collect yourbaggage at theoversized baggagecounter or the baggageinquiry counter, andthen go to our ticketcounter in B Zone.
to the originalticket office andapply for arefund withinone year fromthe date ofissue.2. If your ticketis purchasedonline, pleaselog onto theoriginal websiteto submit yourrefundapplication(www.csair.com(You can
submit theapplication atwww.csair.comonly if yourticket ispurchased onCSAir website.)3. You need tobring thefollowingmaterials toapply for arefund:1) Your valid ID(If you are notthe refundpayee, pleasealso bring thepayee’s valid
head of A Zone;boarding area:please contact ourstaff member at theboarding gate
flight[Hotel Assembly Point]Ground TransportationCenter (GTC) outsideGate G
ChongqingJiangbeiInternationalAirport T2A
CSAir sales counter in2C Zone, opposite Gate3 of Departures Hall
To be issued atCSAir ticket counterin 2C Zone
To be collected atthe oversizedbaggage counter in2C Zone
Check-in area: To becollected at theoversized baggagecounter in 2C ZoneBoarding Area: To becollected at thebaggage carousel inArrivals Hall A on the1st floor
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] tocollect your room card atNo. 18 counter in 2C Zoneof Departures Hall
ShanghaiHongqiaoInternationalAirport T2
No. 336 ticket counter inD Zone
Check-in area: No.338 counter;boarding area: Tobe issued at theboarding gatecorresponding toyour flight
to be collected at No. 21 counter in D Zone [Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] byGates 3, 4, 5, and 6 ofDepartures Hall; pleasepay attention to our staffmembers’ directions
ShanghaiPudong
Check-in area: at theticket counter in L Zone
Check-in area: atthe ticket counter in
To be collected at the shift manager counter(No. 32) in L Zone
[Meal Handout Point] Atthe boarding gate
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
ID)2) “Proof ofdelay”3) E-ticketitinerary4) The bankcard used topay for thebooked ticket
InternationalAirport
Boarding area: at No.32 ticket counter in LZonePlease return yourboarding pass at theshift manager counterand then proceed to theticket counter in L Zone
L ZoneBoarding Area: Tobe issued at theboarding gatecorresponding toyour flight
corresponding to yourflight[Hotel Assembly Point]Gate 29 in L Zone ofDepartures Hall
Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)
Guide on China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)
Region
Change Refund
Issuing proof ofdelay
Collecting checked baggageAccommodation
arrangements for delayedflights
If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the application atwww.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for achange at the airportcounter, please refer to
If you areeligible for arefund, pleaserefer to thefollowingprocedures:
Flight delay Flights cancelation
We will makeaccommodationarrangements. Pleaserefer to the followinginstructions:
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
the followingprocedures:
HarbinTaipingInternationalAirport
Check-in area: No. 58and No. 60 ticketcountersBoarding area: Pleaseconsult at CSAir servicecounter in DeparturesHall
1. You cansubmit the“proof of delay”to the originalticket office andapply for arefund withinone year fromthe date ofissue.2. If yourticket ispurchasedonline, pleaselog onto theoriginal websiteto submit yourrefundapplication(www.csair.com(You can
submit theapplication atwww.csair.comonly if yourticket ispurchased onCSAir website.)3. You needto bring thefollowingmaterials toapply for arefund:
To be issued atCSAir servicecounter inDepartures Hall
CSAir baggageinquiry office
Check-in area: CSAirbaggage inquiry officein Arrivals Hall on the1st floor. BoardingArea: To be collectedfor No. 1 baggagecarousel in Arrivals Hallon the 1st floor
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] AtCSAir service counter inDepartures Hall
ChangchunLongjiaInternationalAirport
Check-in area: at thecounter between No.A01 counter andinformation counter;boarding area: CSAirservice counter (at No.E6 boarding gate inDomestic DeparturesHall)
Check-in area: Tobe issued at thecounter betweenNo. A01 counterand informationcounterBoarding area: Tobe issued at CSAirservice counter (atNo. 6 boardinggate in DomesticDepartures Hall)
To be collected in Domestic Arrivals Hall onthe 1st floor
[Meal Handout Point]CSAir service counter (atNo. 6 boarding gate inDomestic Departures Hall)or the boarding gatecorresponding to yourflight in Departures Hall[Hotel Assembly Point]Gate 1 of DomesticDeparture Hall (CSAirpassenger servicecounter)
DalianZhoushuiziInternationalAirport
CSAir ticket counter in AZone by Gate 4 on the2nd floor
CSAir ticketcounter in A Zoneby Gate 4 on the2nd floor
To be collected at No. 1 baggage carousel byGate A of Domestic Arrivals Hall on the 1stfloor (domestic baggage inquiry counter)
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight or CSAir abnormalflight service counter[Hotel Assembly Point]Gates 2, 4, and 6 inDepartures Hall (CSAirpassenger servicecounter)
ZhengzhouXinzhengInternational
To be handled at CSAirfare-adjustment counternear Gate 2 in B Zone
To be issued atCSAirfare-adjustment
You need to gothrough relevantformalities at the
Check-in area: To becollected at Gate 5 ofArrivals Hall on the 1st
[Meal Handout Point] Atthe boarding gatecorresponding to your
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
1) Your valid ID(If you are notthe refundpayee, pleasealso bring thepayee’s validID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank
card used topay for thebooked ticket
Airport of Departures Hall counter near Gate2 in B Zone ofDepartures Hall
shift managercounter (No. 61),inform our check-inpersonnel of yourbaggage features,and proceed toGate 5 of ArrivalsHall on the 1st floorto collect yourbaggage with yourbaggage tag
floorBoarding area: To becollected at No. 1-3baggage carousels inArrivals Hall on the 1stfloor, or you can consultCSAir baggage inquiryoffice by No. 3 baggagecarousel
flight or CSAir centralservice counter[Hotel Assembly Point]Please pay attention to theairport broadcasting. Thebroadcast announcementat the time shall prevail.
Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)
Guide on China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)
Region
Change Refund
Issuing proof ofdelay
Collecting checked baggageAccommodation
arrangements for delayedflights
If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the application atwww.csair.com only ifyour ticket is purchased
If you areeligible for arefund, pleaserefer to thefollowingprocedures:
Flight delay Flights cancelation We will makeaccommodationarrangements. Pleaserefer to the followinginstructions:
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
on CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for achange at the airportcounter, please refer tothe following procedures:
WuhanTianheInternationalAirport
Check-in area: To behandled at the shiftmanager counter (B01)Boarding area: You canconsult CSAir groundservice personnel at theboarding gatecorresponding to yourflight
1. You cansubmit the“proof of delay”to the originalticket office andapply for arefund withinone year fromthe date ofissue.2. If your ticketis purchasedonline, pleaselog onto theoriginal websiteto submit yourrefundapplication(www.csair.com(You can
submit theapplication atwww.csair.comonly if yourticket ispurchased onCSAir website.)3. You need to
Check-in area: Tobe issued at No.B01 CSAir check-incounter; boardingarea: To be issuedby CSAir groundservice personnelat the boardinggate correspondingto your flight
To be collected at No. B01 CSAir check-incounter
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight or CSAir abnormalflight service counter[Hotel Assembly Point]On-site check-in counter:CSAir shift managercounter (B01); waitingarea: at Gate 3 ofDepartures Hall in T2
ChangshaHuanghuaInternationalAirport
CSAir ticket office Check-in area: Tobe issued at CSAirpassenger servicecounterBoarding Area: Tobe issued at CSAircomprehensivepassenger servicecounter
To be collected to domestic oversizedbaggage counter
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] Atthe boarding gatecorresponding to yourflight
HaikouMeilanInternationalAirport
Check-in area: No. 26check-in counterBoarding area: You canconsult CSAir groundservice personnel at theboarding gatecorresponding to your
Check-in area: Tobe issued at No. 26check-in counterBoarding area: Tobe issued by CSAirground servicepersonnel at theboarding gate
To be collected atNo. 26 check-incounter
Check-in area: To becollected at No. 26check-in counterWaiting area: To becollected at No. 2baggage carousel inArrivals Hall on the 1st
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] Atthe Gate C of DeparturesHall or at the airport busstation outside Gate C of
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
bring thefollowingmaterials toapply for arefund:1) Your valid ID(If you are notthe refundpayee, pleasealso bring thepayee’s validID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank
card used topay for thebooked ticket
flight corresponding toyour flight
floor Arrivals Hall
SanyaFenghuangInternationalAirport
Check-in area: at theshift manager counterBoarding area: You canconsult CSAir groundservice personnel at theboarding gatecorresponding to yourflight
Check-in area: Tobe issued at CSAirticket counterBoarding area: Tobe issued by CSAirground servicepersonnel at theboarding gatecorresponding toyour flight
To be collected atNo. 11 check-incounter
Check-in area: To becollected at the shiftmanager counterWaiting area: To becollected at T2 carouselin Arrivals Hall on the1st floor
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point]Gate 4 in Departures Hall
Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)
Guide on China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)
Region
Change Refund
Issuing proof ofdelay
Collecting checked baggageAccommodation
arrangements for delayedflights
If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchased
If you areeligible for arefund, pleaserefer to thefollowingprocedures:
Flight delay Flights cancelation
We will makeaccommodationarrangements. Pleaserefer to the followinginstructions:
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
on online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the applicationat www.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for achange at the airportcounter, please refer tothe followingprocedures:
GuilinLiangjiangInternationalAirport
Shift manager counter 1. You cansubmit the“proof of delay”to the originalticket officeand apply for arefund withinone year fromthe date ofissue.2. If your
ticket ispurchased ononline, you canlog onto theoriginal ticketwebsite tosubmit theapplication(www.csair.can
Check-in area: Tobe issued at theshift managercounterBoarding area: Tobe issued by CSAirground servicepersonnel at theboarding gatecorresponding toyour flight
CSAir baggage inquiry counter [Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] Atthe exit of DomesticArrivals Hall on the 1stfloor
NanningWuxuInternationalAirport
CSAir ticket counter Check-in area:CSAir informationcounter; boardingarea: To be issuedby CSAir groundservice personnelat the boardinggate correspondingto your flight
CSAir baggage inquiry counter [Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] Atthe exit of DomesticDepartures Hall on the 2ndfloor
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
(You cansubmit theapplication atwww.csair.comonly if yourticket ispurchased onCSAirwebsite.).3. You needto bring thefollowingmaterials toapply for arefund:1) Your validID (If you arenot the refundpayee, pleasealso bring thepayee’s validID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank
card used topay for thebooked ticket
JieyangChaoshanAirport
Check-in area: CSAirticket office; boardingarea: at the boardinggate corresponding toyour flight
Check-in area: Tobe issued at theshift managercounters(No.17-18)Boarding area: Tobe issued at theboarding gatecorresponding toyour flight
To be collected atNo. 17-18 counters
Check-in area: To becollected at No. 17-18counters; waiting area:To be collected at No.1-4 carousel in ArrivalsHall
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] AtGate 6 of Arrivals Hall
ZhuhaiJinwanInternationalAirport
To be handled at thee-commerce counterbeside No. 70 check-incounter
Check-in area: Tobe issued at thee-commercecounterBoarding area: Tobe issued by CSAirground servicepersonnel at theboarding gatecorresponding toyour flight
To be collected atNo. 63 and No. 67counters
To be collected inArrivals Hall on the 1stfloor
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] Ifthe flight is delayed,assemble beforeDepartures Hall; if theflight lands at an alternateairport, assemble beforeArrivals Hall
GuiyangLongdongbaoInternationalAirport
Check-in area: To behandled at the shiftmanager counter or thechange counter;boarding area: You canconsult our staffmembers at theinformation counter
Check-in area: Tobe issued at thee-commercecounter at the headof B Zone;boarding area: Tobe issued at CSAirinformation counter
To be collected atNo. B16 check-incounter on secondfloor
Check-in area: To becollected at No. B16check-in counter on the2nd floorWaiting area: To becollected at No. 6 andNo. 7 baggagecarousels in ArrivalsHall on the 1st floor
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point]CSAir passenger servicecounter
Note: The real-time announcement at the local airport about the services for abnormal flights shall prevail.
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)
China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)
Region Change Refund Issuing proof ofdelay Collecting checked baggage
Accommodationarrangements for delayed
flightsRegion If you are eligible for a
change, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the application atwww.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for achange at the airportcounter, please refer tothe followingprocedures:
If you areeligible for arefund, pleaserefer to thefollowingprocedures:
Issuing proof ofdelay Flight delay Flights cancelation
We will makeaccommodationarrangements. Pleaserefer to the followinginstructions:
GuangzhouBaiyunInternationalAirport
The comprehensiveservice counter oppositeGate 7
1. You cansubmit the“proof ofdelay” to theoriginal ticketoffice andapply for a
Check-in area:CSAir shift managercounterBoarding area:CSAir informationcounter
CSAir shift manager counter [Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point]On-site check-in counter:CSAir shift manager
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
refund withinone year fromthe date ofissue.(www.csair.2. If your ticketis purchasedonline, pleaselog onto theoriginalwebsite tosubmit yourrefundapplicationcom(You cansubmit theapplication atwww.csair.comonly if yourticket ispurchased onCSAirwebsite.)3. You needto bring thefollowingmaterials toapply for arefund:1) Your validID (If you arenot the refundpayee, pleasealso bring thepayee’s valid
counter; waiting area: atGate 9 of Departures Hall
UrumqiDiwopuInternationalAirport T3
CSAir international ticketoffice in C Zone
Check-in area: Theshift managercounter in A Zone,the CSAirpassenger servicecounter in B ZoneBoarding area: atthe boarding gatecorresponding toyour flight
To be collected at the international oversizedbaggage counter
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight or a designatedboarding gate[Hotel Assembly Point]CSAir passenger servicecounter in B Zone
ShenyangTaoxianInternationalAirport
CSAir ticket counter atthe front end of A Zone
Check-in area:CSAir flight delayhandling counter;Boarding area:CSAircomprehensiveservice counter;Premiumpassenger: To beissued in CSAirpremium lounge
Our staff member will lead you to thedesignated carousel
[Meal Handout Point] Atthe CSAir service counteror the boarding gatecorresponding to yourflight[Hotel Assembly Point] Atthe designated CSAircounter in A Zone
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
ID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank
card used topay for thebooked ticket
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex: Guide on China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)
China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)
Region
Change Refund
Issuing proof ofdelay
Collecting checked baggageAccommodation
arrangements for delayedflights
If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the application atwww.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for achange at the airportcounter, please refer tothe followingprocedures:
If you areeligible for arefund, pleaserefer to thefollowingprocedures:
Flight delay Flights cancelation
We will makeaccommodationarrangements. Please referto the followinginstructions:
BeijingCapitalInternationalAirport T2
No. 66 ticket counteropposite Gate 4 on the2nd floor (outsidecustoms office)
1. You cansubmit the“proof ofdelay” to theoriginal ticketoffice andapply for a
Check-in area:CSAir ticketcounter (No. 66)inside Gate 4 onthe 2nd floor or theoversized baggagecounter at the head
To be collected at No.C01 check-in counterwith our staff member
To be collected inArrivals Hall on the1st floor
[Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]
On-site check-in counter:No. C01 check-in counterin International Departures
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
refund withinone year fromthe date ofissue.(www.csair.2. If your ticketis purchasedonline, pleaselog onto theoriginalwebsite tosubmit yourrefundapplicationcom(You cansubmit theapplication atwww.csair.comonly if yourticket ispurchased onCSAirwebsite.)3. You needto bring thefollowingmaterials toapply for arefund:1) Your validID (If you arenot the refundpayee, pleasealso bring thepayee’s valid
of C Zone incheck-in area (No.C01 check-incounter); boardingarea: To be issuedby CSAir staffmember at thedesignatedboarding gate
Hall on 2nd floor; waitingarea: Follow our staffmember
ShenzhenBaoanInternationalAirport
Check-in area: Pleasecontact our staff memberin D Zone.Boarding area: Our staffmember at the boardinggate will assist you
Check-in area: atthe head of A Zone;boarding area:Contact our staffmember at theboarding gate
Inquire in Arrivals Hall on the 1st floor, andproceed to the oversized baggage counter onthe 4th floor
[Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]Ground TransportationCenter (GTC) outside GateG
ShanghaiPudongInternationalAirport
At the ticket counter in LZone
Check-in area:Internationalcheck-in counter(No. 35) in D Zone;boarding area: Atthe boarding gatecorresponding toyour flight
To be collected at the international check-incounter (No. 35) in D Zone
[Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]Gate 25 in D Zone ofDepartures Hall
HarbinTaipingInternationalAirport
Shift manager counter The servicecounter inDepartures Hall
To be collected at the check-in counter [Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]CSAir information counter
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
ID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank
card used topay for thebooked ticket
Annex: Guide on China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)
China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)
Region
Change Refund
Issuing proof ofdelay
Collecting checked baggage |Accommodation
arrangements for delayedflights
If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the application atwww.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for a
If you areeligible for arefund, pleaserefer to thefollowingprocedures: :
Flight delay Flights cancelation
We will makeaccommodationarrangements. Please referto the followinginstructions:
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
change at the airportcounter, please refer tothe followingprocedures:
ChangchunLongjiaInternationalAirport
Shift manager counter(C07)
1. You cansubmit the“proof ofdelay” to theoriginal ticketoffice andapply for arefund withinone year fromthe date ofissue.(www.csair.2. If your ticketis purchasedonline, pleaselog onto theoriginalwebsite tosubmit yourrefundapplicationcom(You cansubmit theapplication atwww.csair.comonly if yourticket ispurchased onCSAirwebsite.)3. You need
Check-in area: Tobe issued at theshift managercounter (C07);boarding area: Tobe issued at theboarding gatecorresponding toyour flight
To be collected in the international arrivalsarea on the 1st floor
[Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]On-site check-in counter:the shift manager counter(B01); waiting area: at Gate3 of Departures Hall
DalianZhoushuiziInternationalAirport
CSAir ticket counter atGate 26 of InternationalHall on the 2nd floor
CSAir ticketcounter at Gate 26of International Hallon the 2nd floor
To be collected at No. 6 baggage carousel orthe international baggage inquiry counter inInternational Arrivals Hall on the 1st floor
[Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]On-site check-in counter:the shift manager counter;waiting area: at Gate 22 ofDepartures Hall
ZhengzhouXinzhengInternationalAirport
To be handled at CSAirfare-adjustment counternear Gate 2 in B Zone ofDepartures Hall
To be issued atCSAirfare-adjustmentcounter near Gate2 in B Zone ofDepartures Hall
You need to gothrough relevantformalities at the shiftmanager counter(No. 61), inform ourcheck-in personnel ofyour baggagefeatures, andproceed to Gate 5 ofArrivals Hall on the1st floor to collectyour baggage withyour baggage tag
Check-in area: To becollected at Gate 5 ofArrivals Hall on the1st floor; waitingarea: To be collectedfrom No. 1-2baggage carousels inArrivals Hall on the1st floor, or you canconsult CSAirbaggage inquiryoffice nearby
[Meal Handout Point] At theboarding gatecorresponding to your flightor CSAir central servicecounter[Hotel Assembly Point]Please pay attention to theairport broadcasting. Thebroadcast announcementat the time shall prevail.
Wuhan Our staff member will To be issued at To be collected at CSAir international [Meal Handout Point] At the
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
to bring thefollowingmaterials toapply for arefund:1) Your validID (If you arenot the refundpayee, pleasealso bring thepayee’s validID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank
card used topay for thebooked ticket
TianheInternationalAirport
assist you CSAir internationalcheck-in counter
check-in counter boarding gatecorresponding to your flightor CSAir abnormal flightservice counter; [HotelAssembly Point] On-sitecheck-in counter: CSAirinternational check-incounter; waiting area: atthe gate of Departures Hallof International Terminal
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex: Guide on China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)
China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)
Region
Change Refund
Issuing proof ofdelay
Collecting checked baggageAccommodation
arrangements for delayedflights
If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the application atwww.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for achange at the airportcounter, please refer tothe followingprocedures:
If you areeligible for arefund, pleaserefer to thefollowingprocedures: :
Flight delay Flights cancelation
We will makeaccommodationarrangements. Please referto the followinginstructions:
ChangshaHuanghuaInternationalAirport
Contact our on-siteground servicepersonnel and they willassist you
1. You cansubmit the“proof ofdelay” to theoriginal ticketoffice and
To be issued atCSAir passengerservice counter
To be collected at the international oversizedbaggage counter
[Meal Handout Point] Atthe boarding gatecorresponding to your flight[Hotel Assembly Point]Gate 4 in InternationalDepartures Hall
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
apply for arefund withinone year fromthe date ofissue.(www.csair.2. If your ticketis purchasedonline, pleaselog onto theoriginalwebsite tosubmit yourrefundapplicationcom(You cansubmit theapplication atwww.csair.comonly if yourticket ispurchased onCSAirwebsite.)3. You needto bring thefollowingmaterials toapply for arefund:1) Your validID (If you arenot the refundpayee, pleasealso bring the
HaikouMeilanInternationalAirport
Domesticticket-adjustmentcounter
Check-in area: Tobe issued at theticket-adjustmentcounterBoarding area: Tobe issued by CSAirground servicepersonnel at theboarding gatecorresponding toyour flight
To be collected at No. 66 check-in counter [Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]Check-in counter: the shiftmanager counter; waitingarea: at Gate A ofDepartures Hall or Gate Aof International Arrivals Hall
SanyaFenghuangInternationalAirport
The shift managercounter
Check-in area: Tobe issued at theshift managercounterBoarding area: Tobe issued by CSAirground servicepersonnel at theboarding gatecorresponding toyour flight
The shift manager counter [Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]Check-in counter: the shiftmanager counter; waitingarea: at the boarding gatecorresponding to your flightin Departures Hall
GuilinLiangjiangInternationalAirport
The shift managercounter (No. 7) in theDomestic Hall
The bank cardused to pay for thebooked ticket
CSAir baggage inquiry counter [Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]Check-in counter: at theboarding gatecorresponding to yourflight; waiting area: at theexit of International ArrivalsHall on the 1st floor
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
payee’s validID)The bank cardused to pay forthe bookedticket
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)
China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)
Region
Change Refund
Issuing proof ofdelay
Collecting checked baggageAccommodation
arrangements for delayedflights
If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the application atwww.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for achange at the airportcounter, please refer tothe followingprocedures:
If you areeligible for arefund, pleaserefer to thefollowingprocedures: :
Flight delay Flights cancelation
We will makeaccommodationarrangements. Pleaserefer to the followinginstructions:
JieyangChaoshan
CSAir ticket office 1. You cansubmit the“proof of delay”
Check-in area: Tobe issued at theshift manager
To be collected atNo. 17-18 counters
[Meal Handout Point] Atthe boarding gatecorresponding to your
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
InternationalAirport
to the originalticket office andapply for arefund withinone year fromthe date ofissue.(www.csair.com2. You can
contact theoriginal ticketoffice; if yourticket ispurchased ononline, you canlog onto theoriginal ticketwebsite tosubmit theapplication(You cansubmit theapplication atwww.csair.comonly if yourticket ispurchased onCSAir website.)3. You needto bring thefollowingmaterials toapply for arefund:1) Your valid
ID (If you are
counters (No.17-18); boardingarea: To be issuedat the boardinggatecorresponding toyour flight
flight[Hotel Assembly Point]Check-in counter: the shiftmanager counter; waitingarea: at Gate 4 ofDepartures Hall
GuiyangLongdongbaoInternationalAirport
Please consult our staffmember at the check-incounter
Check-in area: Tobe issued at thecheck-in counterBoarding area: Tobe issued at theinformationcounter
To be collected at thecheck-in counter
To be collected at thebaggage carousel inArrivals Hall on the1st floor
[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] Atthe information counter
China SouthernAirlines
CHINA SOUTHERN
China SouthernAirlines
CHINA SOUTHERN
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
Annex:ChinaSouthern
AirlinesBranch
Company
Remediation
ServiceforAbnorm
alFlights(InternationalFlights)
not the refundpayee, pleasealso bring thepayee’s validID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank
card used topay for thebooked ticket
Note: The real-time announcement at the local airport about the services for abnormal flights shall prevail.