China Southern Airlines · 2019-12-05 · China Southern Airlines CHINA SOUTHERN China Southern...

China SouthernAirlines

CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm

alFlights(InternationalFlights)

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)

Guide on China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)

Region

Change Refund

Issuing proof ofdelay

Collecting checked baggageAccommodation

arrangements for delayedflights

If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the applicationat www.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call ourservice hotline 95539.3. If you apply for achange at the airportcounter, please refer tothe followingprocedures:

If you areeligible for arefund, pleaserefer to thefollowingprocedures:

Flight delay Flights cancelation

We will makeaccommodationarrangements. Pleaserefer to the followinginstructions:

GuangzhouBaiyunInternationalAirport

Check-in area: shiftmanager counter andcounters D11-D13;boarding area: If youhave no checkedbaggage, please go toour information counter;

1. You cansubmit the“proof of delay”to the originalticket office andapply for arefund within

Check-in area:Shift manager

counter; boardingarea: CSAirinformation counter.Note: If many flightsare delayed at a

Domestic oversized baggage counter(Note: If many flights are delayed or

cancelled at a time, please go to the followingplaces to collect your baggage. Check-in area:Gate W2 in Arrivals Hall on the 1st floor;boarding area: Carousel 16 in Arrivals Hall onthe 1st floor. Please pay attention to onsite

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point]Gate 16 in Departures Hall(Please pay attention to


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


if you have checkedbaggage, please go tothe shift managercounter.

one year fromthe date ofissue.2. If your ticketis purchasedonline, pleaselog onto theoriginal websiteto submit yourrefundapplication(You can

submit theapplication atwww.csair.comonly if yourticket ispurchased onCSAir website.)3. You needto bring thefollowingmaterials toapply for arefund:1) Your validID (If you arenot the refundpayee, pleasealso bring thepayee’s validID)2) “Proof ofdelay”3) E-ticketitinerary

time, there will bemore counters.Please payattention to on-sitedirections

directions) on-site directions)

UrumqiDiwopuInternationalAirport T3

CSAir ticket office in AZone

Check-in area: Shiftmanager counter inA Zone; CSAirpassenger servicecounter in B Zone;boarding area: theboarding gate forspecified flight

To be collected atCSAir domesticoversized baggagecounter

Check-in area: CSAirdomestic oversizedbaggage counter;Boarding area: Thedesignated carousel inArrivals Hall on the 1stfloor.

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight or a designatedboarding gate [HotelAssembly Point] CSAirpassenger service counterin B Zone

ShenyangTaoxianInternationalAirport

The flight delayhandling counter isbeside A20 counter

Check-in area:CSAir flight delayhandling counter;Boarding area:CSAircomprehensiveservice counter;Premiumpassenger: To beissued in CSAirpremium lounge

Our staff member will lead you to thedesignated carousel

[Meal Handout Point] Atthe CSAir service counteror the boarding gatecorresponding to yourflight [Hotel AssemblyPoint] At the designatedCSAir counter in A Zone

BeijingCapitalInternationalAirport T2

CSAir ticket counters1-6 by Gate 10 on thesecond door

Check-in area:Check-in countersF13-F22 inDepartures Hall onthe second door;Boarding area: atthe nearest CSAircomprehensiveservice counter

You can collect yourbaggage at E12delayed baggageservice counter.If many flights aredelayed at a time,please go to G10 toconsult our staffmembers

Baggage inquirycounter on the 1st floor

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] No.F08 and No. F09 check-incounters in DomesticDepartures Hall on the 2ndfloor


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


4) The bankcard used topay for thebooked ticket


Guide on China Southern Airlines Branch Company Remediation Service for Abnormal Flights (Domestic Flights)Region Change Refund


Collecting checked baggage Accommodationarrangements for delayed

flightsIf you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the applicationat www.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call ourservice hotline 95539.3. If you apply for achange at the airportcounter, please refer tothe followingprocedures:




ShenzhenBaoanInternational

Check-in area: at theticket office at the headof B Zone.

1. You cansubmit the“proof of delay”

Check-in area:Shift managercounter (A24) at the

Oversized baggage counter on the 4th floor;inbound baggage query counter on the 2ndfloor.

[Meal Handout Point] Atthe boarding gatecorresponding to your


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Airport Boarding area: If youhave no checkedbaggage, please go toour comprehensiveservice counter (thecross-shaped airsideconcourse); if you havechecked baggage,please collect yourbaggage at theoversized baggagecounter or the baggageinquiry counter, andthen go to our ticketcounter in B Zone.

to the originalticket office andapply for arefund withinone year fromthe date ofissue.2. If your ticketis purchasedonline, pleaselog onto theoriginal websiteto submit yourrefundapplication(www.csair.com(You can

submit theapplication atwww.csair.comonly if yourticket ispurchased onCSAir website.)3. You need tobring thefollowingmaterials toapply for arefund:1) Your valid ID(If you are notthe refundpayee, pleasealso bring thepayee’s valid

head of A Zone;boarding area:please contact ourstaff member at theboarding gate

flight[Hotel Assembly Point]Ground TransportationCenter (GTC) outsideGate G

ChongqingJiangbeiInternationalAirport T2A

CSAir sales counter in2C Zone, opposite Gate3 of Departures Hall

To be issued atCSAir ticket counterin 2C Zone

To be collected atthe oversizedbaggage counter in2C Zone

Check-in area: To becollected at theoversized baggagecounter in 2C ZoneBoarding Area: To becollected at thebaggage carousel inArrivals Hall A on the1st floor

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] tocollect your room card atNo. 18 counter in 2C Zoneof Departures Hall

ShanghaiHongqiaoInternationalAirport T2

No. 336 ticket counter inD Zone

Check-in area: No.338 counter;boarding area: Tobe issued at theboarding gatecorresponding toyour flight

to be collected at No. 21 counter in D Zone [Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] byGates 3, 4, 5, and 6 ofDepartures Hall; pleasepay attention to our staffmembers’ directions

ShanghaiPudong

Check-in area: at theticket counter in L Zone

Check-in area: atthe ticket counter in

To be collected at the shift manager counter(No. 32) in L Zone

[Meal Handout Point] Atthe boarding gate


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


ID)2) “Proof ofdelay”3) E-ticketitinerary4) The bankcard used topay for thebooked ticket

InternationalAirport

Boarding area: at No.32 ticket counter in LZonePlease return yourboarding pass at theshift manager counterand then proceed to theticket counter in L Zone

L ZoneBoarding Area: Tobe issued at theboarding gatecorresponding toyour flight

corresponding to yourflight[Hotel Assembly Point]Gate 29 in L Zone ofDepartures Hall



Region

Change Refund




If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the application atwww.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for achange at the airportcounter, please refer to





CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


the followingprocedures:

HarbinTaipingInternationalAirport

Check-in area: No. 58and No. 60 ticketcountersBoarding area: Pleaseconsult at CSAir servicecounter in DeparturesHall

1. You cansubmit the“proof of delay”to the originalticket office andapply for arefund withinone year fromthe date ofissue.2. If yourticket ispurchasedonline, pleaselog onto theoriginal websiteto submit yourrefundapplication(www.csair.com(You can

submit theapplication atwww.csair.comonly if yourticket ispurchased onCSAir website.)3. You needto bring thefollowingmaterials toapply for arefund:

To be issued atCSAir servicecounter inDepartures Hall

CSAir baggageinquiry office

Check-in area: CSAirbaggage inquiry officein Arrivals Hall on the1st floor. BoardingArea: To be collectedfor No. 1 baggagecarousel in Arrivals Hallon the 1st floor

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] AtCSAir service counter inDepartures Hall

ChangchunLongjiaInternationalAirport

Check-in area: at thecounter between No.A01 counter andinformation counter;boarding area: CSAirservice counter (at No.E6 boarding gate inDomestic DeparturesHall)

Check-in area: Tobe issued at thecounter betweenNo. A01 counterand informationcounterBoarding area: Tobe issued at CSAirservice counter (atNo. 6 boardinggate in DomesticDepartures Hall)

To be collected in Domestic Arrivals Hall onthe 1st floor

[Meal Handout Point]CSAir service counter (atNo. 6 boarding gate inDomestic Departures Hall)or the boarding gatecorresponding to yourflight in Departures Hall[Hotel Assembly Point]Gate 1 of DomesticDeparture Hall (CSAirpassenger servicecounter)

DalianZhoushuiziInternationalAirport

CSAir ticket counter in AZone by Gate 4 on the2nd floor

CSAir ticketcounter in A Zoneby Gate 4 on the2nd floor

To be collected at No. 1 baggage carousel byGate A of Domestic Arrivals Hall on the 1stfloor (domestic baggage inquiry counter)

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight or CSAir abnormalflight service counter[Hotel Assembly Point]Gates 2, 4, and 6 inDepartures Hall (CSAirpassenger servicecounter)

ZhengzhouXinzhengInternational

To be handled at CSAirfare-adjustment counternear Gate 2 in B Zone

To be issued atCSAirfare-adjustment

You need to gothrough relevantformalities at the

Check-in area: To becollected at Gate 5 ofArrivals Hall on the 1st



CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


1) Your valid ID(If you are notthe refundpayee, pleasealso bring thepayee’s validID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank

card used topay for thebooked ticket

Airport of Departures Hall counter near Gate2 in B Zone ofDepartures Hall

shift managercounter (No. 61),inform our check-inpersonnel of yourbaggage features,and proceed toGate 5 of ArrivalsHall on the 1st floorto collect yourbaggage with yourbaggage tag

floorBoarding area: To becollected at No. 1-3baggage carousels inArrivals Hall on the 1stfloor, or you can consultCSAir baggage inquiryoffice by No. 3 baggagecarousel

flight or CSAir centralservice counter[Hotel Assembly Point]Please pay attention to theairport broadcasting. Thebroadcast announcementat the time shall prevail.



Region

Change Refund




If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the application atwww.csair.com only ifyour ticket is purchased


Flight delay Flights cancelation We will makeaccommodationarrangements. Pleaserefer to the followinginstructions:


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


on CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for achange at the airportcounter, please refer tothe following procedures:

WuhanTianheInternationalAirport

Check-in area: To behandled at the shiftmanager counter (B01)Boarding area: You canconsult CSAir groundservice personnel at theboarding gatecorresponding to yourflight

1. You cansubmit the“proof of delay”to the originalticket office andapply for arefund withinone year fromthe date ofissue.2. If your ticketis purchasedonline, pleaselog onto theoriginal websiteto submit yourrefundapplication(www.csair.com(You can

submit theapplication atwww.csair.comonly if yourticket ispurchased onCSAir website.)3. You need to

Check-in area: Tobe issued at No.B01 CSAir check-incounter; boardingarea: To be issuedby CSAir groundservice personnelat the boardinggate correspondingto your flight

To be collected at No. B01 CSAir check-incounter

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight or CSAir abnormalflight service counter[Hotel Assembly Point]On-site check-in counter:CSAir shift managercounter (B01); waitingarea: at Gate 3 ofDepartures Hall in T2

ChangshaHuanghuaInternationalAirport

CSAir ticket office Check-in area: Tobe issued at CSAirpassenger servicecounterBoarding Area: Tobe issued at CSAircomprehensivepassenger servicecounter

To be collected to domestic oversizedbaggage counter

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] Atthe boarding gatecorresponding to yourflight

HaikouMeilanInternationalAirport

Check-in area: No. 26check-in counterBoarding area: You canconsult CSAir groundservice personnel at theboarding gatecorresponding to your

Check-in area: Tobe issued at No. 26check-in counterBoarding area: Tobe issued by CSAirground servicepersonnel at theboarding gate

To be collected atNo. 26 check-incounter

Check-in area: To becollected at No. 26check-in counterWaiting area: To becollected at No. 2baggage carousel inArrivals Hall on the 1st

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] Atthe Gate C of DeparturesHall or at the airport busstation outside Gate C of


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


bring thefollowingmaterials toapply for arefund:1) Your valid ID(If you are notthe refundpayee, pleasealso bring thepayee’s validID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank


flight corresponding toyour flight

floor Arrivals Hall

SanyaFenghuangInternationalAirport

Check-in area: at theshift manager counterBoarding area: You canconsult CSAir groundservice personnel at theboarding gatecorresponding to yourflight

Check-in area: Tobe issued at CSAirticket counterBoarding area: Tobe issued by CSAirground servicepersonnel at theboarding gatecorresponding toyour flight

To be collected atNo. 11 check-incounter

Check-in area: To becollected at the shiftmanager counterWaiting area: To becollected at T2 carouselin Arrivals Hall on the1st floor

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point]Gate 4 in Departures Hall



Region

Change Refund




If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchased





CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


on online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the applicationat www.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for achange at the airportcounter, please refer tothe followingprocedures:

GuilinLiangjiangInternationalAirport

Shift manager counter 1. You cansubmit the“proof of delay”to the originalticket officeand apply for arefund withinone year fromthe date ofissue.2. If your

ticket ispurchased ononline, you canlog onto theoriginal ticketwebsite tosubmit theapplication(www.csair.can

Check-in area: Tobe issued at theshift managercounterBoarding area: Tobe issued by CSAirground servicepersonnel at theboarding gatecorresponding toyour flight

CSAir baggage inquiry counter [Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] Atthe exit of DomesticArrivals Hall on the 1stfloor

NanningWuxuInternationalAirport

CSAir ticket counter Check-in area:CSAir informationcounter; boardingarea: To be issuedby CSAir groundservice personnelat the boardinggate correspondingto your flight

CSAir baggage inquiry counter [Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] Atthe exit of DomesticDepartures Hall on the 2ndfloor


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


(You cansubmit theapplication atwww.csair.comonly if yourticket ispurchased onCSAirwebsite.).3. You needto bring thefollowingmaterials toapply for arefund:1) Your validID (If you arenot the refundpayee, pleasealso bring thepayee’s validID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank


JieyangChaoshanAirport

Check-in area: CSAirticket office; boardingarea: at the boardinggate corresponding toyour flight

Check-in area: Tobe issued at theshift managercounters(No.17-18)Boarding area: Tobe issued at theboarding gatecorresponding toyour flight

To be collected atNo. 17-18 counters

Check-in area: To becollected at No. 17-18counters; waiting area:To be collected at No.1-4 carousel in ArrivalsHall

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] AtGate 6 of Arrivals Hall

ZhuhaiJinwanInternationalAirport

To be handled at thee-commerce counterbeside No. 70 check-incounter

Check-in area: Tobe issued at thee-commercecounterBoarding area: Tobe issued by CSAirground servicepersonnel at theboarding gatecorresponding toyour flight

To be collected atNo. 63 and No. 67counters

To be collected inArrivals Hall on the 1stfloor

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] Ifthe flight is delayed,assemble beforeDepartures Hall; if theflight lands at an alternateairport, assemble beforeArrivals Hall

GuiyangLongdongbaoInternationalAirport

Check-in area: To behandled at the shiftmanager counter or thechange counter;boarding area: You canconsult our staffmembers at theinformation counter

Check-in area: Tobe issued at thee-commercecounter at the headof B Zone;boarding area: Tobe issued at CSAirinformation counter

To be collected atNo. B16 check-incounter on secondfloor

Check-in area: To becollected at No. B16check-in counter on the2nd floorWaiting area: To becollected at No. 6 andNo. 7 baggagecarousels in ArrivalsHall on the 1st floor

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point]CSAir passenger servicecounter

Note: The real-time announcement at the local airport about the services for abnormal flights shall prevail.


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)

China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)

Region Change Refund Issuing proof ofdelay Collecting checked baggage

Accommodationarrangements for delayed

flightsRegion If you are eligible for a

change, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the application atwww.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for achange at the airportcounter, please refer tothe followingprocedures:


Issuing proof ofdelay Flight delay Flights cancelation


GuangzhouBaiyunInternationalAirport

The comprehensiveservice counter oppositeGate 7

1. You cansubmit the“proof ofdelay” to theoriginal ticketoffice andapply for a

Check-in area:CSAir shift managercounterBoarding area:CSAir informationcounter

CSAir shift manager counter [Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point]On-site check-in counter:CSAir shift manager


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


refund withinone year fromthe date ofissue.(www.csair.2. If your ticketis purchasedonline, pleaselog onto theoriginalwebsite tosubmit yourrefundapplicationcom(You cansubmit theapplication atwww.csair.comonly if yourticket ispurchased onCSAirwebsite.)3. You needto bring thefollowingmaterials toapply for arefund:1) Your validID (If you arenot the refundpayee, pleasealso bring thepayee’s valid

counter; waiting area: atGate 9 of Departures Hall

UrumqiDiwopuInternationalAirport T3

CSAir international ticketoffice in C Zone

Check-in area: Theshift managercounter in A Zone,the CSAirpassenger servicecounter in B ZoneBoarding area: atthe boarding gatecorresponding toyour flight

To be collected at the international oversizedbaggage counter

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight or a designatedboarding gate[Hotel Assembly Point]CSAir passenger servicecounter in B Zone

ShenyangTaoxianInternationalAirport

CSAir ticket counter atthe front end of A Zone

Check-in area:CSAir flight delayhandling counter;Boarding area:CSAircomprehensiveservice counter;Premiumpassenger: To beissued in CSAirpremium lounge

Our staff member will lead you to thedesignated carousel

[Meal Handout Point] Atthe CSAir service counteror the boarding gatecorresponding to yourflight[Hotel Assembly Point] Atthe designated CSAircounter in A Zone


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


ID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank



CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex: Guide on China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)


Region

Change Refund




If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the application atwww.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for achange at the airportcounter, please refer tothe followingprocedures:



We will makeaccommodationarrangements. Please referto the followinginstructions:

BeijingCapitalInternationalAirport T2

No. 66 ticket counteropposite Gate 4 on the2nd floor (outsidecustoms office)

1. You cansubmit the“proof ofdelay” to theoriginal ticketoffice andapply for a

Check-in area:CSAir ticketcounter (No. 66)inside Gate 4 onthe 2nd floor or theoversized baggagecounter at the head

To be collected at No.C01 check-in counterwith our staff member

To be collected inArrivals Hall on the1st floor

[Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]

On-site check-in counter:No. C01 check-in counterin International Departures


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


refund withinone year fromthe date ofissue.(www.csair.2. If your ticketis purchasedonline, pleaselog onto theoriginalwebsite tosubmit yourrefundapplicationcom(You cansubmit theapplication atwww.csair.comonly if yourticket ispurchased onCSAirwebsite.)3. You needto bring thefollowingmaterials toapply for arefund:1) Your validID (If you arenot the refundpayee, pleasealso bring thepayee’s valid

of C Zone incheck-in area (No.C01 check-incounter); boardingarea: To be issuedby CSAir staffmember at thedesignatedboarding gate

Hall on 2nd floor; waitingarea: Follow our staffmember

ShenzhenBaoanInternationalAirport

Check-in area: Pleasecontact our staff memberin D Zone.Boarding area: Our staffmember at the boardinggate will assist you

Check-in area: atthe head of A Zone;boarding area:Contact our staffmember at theboarding gate

Inquire in Arrivals Hall on the 1st floor, andproceed to the oversized baggage counter onthe 4th floor

[Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]Ground TransportationCenter (GTC) outside GateG

ShanghaiPudongInternationalAirport

At the ticket counter in LZone

Check-in area:Internationalcheck-in counter(No. 35) in D Zone;boarding area: Atthe boarding gatecorresponding toyour flight

To be collected at the international check-incounter (No. 35) in D Zone

[Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]Gate 25 in D Zone ofDepartures Hall

HarbinTaipingInternationalAirport

Shift manager counter The servicecounter inDepartures Hall

To be collected at the check-in counter [Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]CSAir information counter


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


ID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank




Region

Change Refund


Collecting checked baggage |Accommodation


If you are eligible for achange, please refer tothe followingprocedures:1. You can contact theoriginal ticket office; ifyour ticket is purchasedon online, you can logonto the original ticketwebsite to submit theapplication (You cansubmit the application atwww.csair.com only ifyour ticket is purchasedon CSAir website.)2. Please call CSAirservice hotline 955393. If you apply for a

If you areeligible for arefund, pleaserefer to thefollowingprocedures: :




CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


change at the airportcounter, please refer tothe followingprocedures:

ChangchunLongjiaInternationalAirport

Shift manager counter(C07)

1. You cansubmit the“proof ofdelay” to theoriginal ticketoffice andapply for arefund withinone year fromthe date ofissue.(www.csair.2. If your ticketis purchasedonline, pleaselog onto theoriginalwebsite tosubmit yourrefundapplicationcom(You cansubmit theapplication atwww.csair.comonly if yourticket ispurchased onCSAirwebsite.)3. You need

Check-in area: Tobe issued at theshift managercounter (C07);boarding area: Tobe issued at theboarding gatecorresponding toyour flight

To be collected in the international arrivalsarea on the 1st floor

[Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]On-site check-in counter:the shift manager counter(B01); waiting area: at Gate3 of Departures Hall

DalianZhoushuiziInternationalAirport

CSAir ticket counter atGate 26 of InternationalHall on the 2nd floor

CSAir ticketcounter at Gate 26of International Hallon the 2nd floor

To be collected at No. 6 baggage carousel orthe international baggage inquiry counter inInternational Arrivals Hall on the 1st floor

[Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]On-site check-in counter:the shift manager counter;waiting area: at Gate 22 ofDepartures Hall

ZhengzhouXinzhengInternationalAirport

To be handled at CSAirfare-adjustment counternear Gate 2 in B Zone ofDepartures Hall

To be issued atCSAirfare-adjustmentcounter near Gate2 in B Zone ofDepartures Hall

You need to gothrough relevantformalities at the shiftmanager counter(No. 61), inform ourcheck-in personnel ofyour baggagefeatures, andproceed to Gate 5 ofArrivals Hall on the1st floor to collectyour baggage withyour baggage tag

Check-in area: To becollected at Gate 5 ofArrivals Hall on the1st floor; waitingarea: To be collectedfrom No. 1-2baggage carousels inArrivals Hall on the1st floor, or you canconsult CSAirbaggage inquiryoffice nearby

[Meal Handout Point] At theboarding gatecorresponding to your flightor CSAir central servicecounter[Hotel Assembly Point]Please pay attention to theairport broadcasting. Thebroadcast announcementat the time shall prevail.

Wuhan Our staff member will To be issued at To be collected at CSAir international [Meal Handout Point] At the


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


to bring thefollowingmaterials toapply for arefund:1) Your validID (If you arenot the refundpayee, pleasealso bring thepayee’s validID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank


TianheInternationalAirport

assist you CSAir internationalcheck-in counter

check-in counter boarding gatecorresponding to your flightor CSAir abnormal flightservice counter; [HotelAssembly Point] On-sitecheck-in counter: CSAirinternational check-incounter; waiting area: atthe gate of Departures Hallof International Terminal


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm




Region

Change Refund








ChangshaHuanghuaInternationalAirport

Contact our on-siteground servicepersonnel and they willassist you

1. You cansubmit the“proof ofdelay” to theoriginal ticketoffice and

To be issued atCSAir passengerservice counter

To be collected at the international oversizedbaggage counter

[Meal Handout Point] Atthe boarding gatecorresponding to your flight[Hotel Assembly Point]Gate 4 in InternationalDepartures Hall


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


apply for arefund withinone year fromthe date ofissue.(www.csair.2. If your ticketis purchasedonline, pleaselog onto theoriginalwebsite tosubmit yourrefundapplicationcom(You cansubmit theapplication atwww.csair.comonly if yourticket ispurchased onCSAirwebsite.)3. You needto bring thefollowingmaterials toapply for arefund:1) Your validID (If you arenot the refundpayee, pleasealso bring the

HaikouMeilanInternationalAirport

Domesticticket-adjustmentcounter

Check-in area: Tobe issued at theticket-adjustmentcounterBoarding area: Tobe issued by CSAirground servicepersonnel at theboarding gatecorresponding toyour flight

To be collected at No. 66 check-in counter [Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]Check-in counter: the shiftmanager counter; waitingarea: at Gate A ofDepartures Hall or Gate Aof International Arrivals Hall

SanyaFenghuangInternationalAirport

The shift managercounter

Check-in area: Tobe issued at theshift managercounterBoarding area: Tobe issued by CSAirground servicepersonnel at theboarding gatecorresponding toyour flight

The shift manager counter [Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]Check-in counter: the shiftmanager counter; waitingarea: at the boarding gatecorresponding to your flightin Departures Hall

GuilinLiangjiangInternationalAirport

The shift managercounter (No. 7) in theDomestic Hall

The bank cardused to pay for thebooked ticket

CSAir baggage inquiry counter [Meal Handout Point] At theboarding gatecorresponding to your flight[Hotel Assembly Point]Check-in counter: at theboarding gatecorresponding to yourflight; waiting area: at theexit of International ArrivalsHall on the 1st floor


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


payee’s validID)The bank cardused to pay forthe bookedticket


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)Annex: China Southern Airlines Branch Company Remediation Service for Abnormal Flights (International Flights)


Region

Change Refund








JieyangChaoshan

CSAir ticket office 1. You cansubmit the“proof of delay”

Check-in area: Tobe issued at theshift manager

To be collected atNo. 17-18 counters



CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


InternationalAirport

to the originalticket office andapply for arefund withinone year fromthe date ofissue.(www.csair.com2. You can

contact theoriginal ticketoffice; if yourticket ispurchased ononline, you canlog onto theoriginal ticketwebsite tosubmit theapplication(You cansubmit theapplication atwww.csair.comonly if yourticket ispurchased onCSAir website.)3. You needto bring thefollowingmaterials toapply for arefund:1) Your valid

ID (If you are

counters (No.17-18); boardingarea: To be issuedat the boardinggatecorresponding toyour flight

flight[Hotel Assembly Point]Check-in counter: the shiftmanager counter; waitingarea: at Gate 4 ofDepartures Hall

GuiyangLongdongbaoInternationalAirport

Please consult our staffmember at the check-incounter

Check-in area: Tobe issued at thecheck-in counterBoarding area: Tobe issued at theinformationcounter

To be collected at thecheck-in counter

To be collected at thebaggage carousel inArrivals Hall on the1st floor

[Meal Handout Point] Atthe boarding gatecorresponding to yourflight[Hotel Assembly Point] Atthe information counter


CHINA SOUTHERN


CHINA SOUTHERN

Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


Annex:ChinaSouthern

AirlinesBranch

Company

Remediation

ServiceforAbnorm


not the refundpayee, pleasealso bring thepayee’s validID)2) “Proof ofdelay”3) E-ticketitinerary4) The bank


Note: The real-time announcement at the local airport about the services for abnormal flights shall prevail.

China Southern Airlines · 2019-12-05 · China Southern Airlines CHINA SOUTHERN China Southern...

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Transcript of China Southern Airlines · 2019-12-05 · China Southern Airlines CHINA SOUTHERN China Southern...