Chilliwack

▹ Strengthen communities by connecting people with the help they need

▹ Provide information and referrals for community, government and social services

▹ Provide data to inform programming and public policy

What we do

Chilliwack

Non-profit agency in operation since 1953

Accredited by the Alliance of Information and Referral Systems (AIRS) since 2008

Operating 211 service since June 2010

Funded by United Way of the Lower Mainland, Fraser Valley, City of Vancouver

History

Chilliwack

▹ Calls answered 24/7, 365 days a year

▹ Free & Confidential

▹ Multilingual

▹ Available in Metro Vancouver, Fraser Valley, Squamish-Lillooet, Sunshine Coast

▹ Accessible to 2.7 million British Columbians

211 Service

Chilliwack

Chilliwack

Access to over 8,000 community resources

211 Quarterly Growth 2011-2014

Chilliwack

General call data: Top Reasons for call

Chilliwack

Client Satisfaction

Chilliwack

SQM Client Satisfaction (Target 75%)

▹ VictimLink BC

▹ Youth Against Violence Line

▹ Problem Gambling Helpline

▹ Alcohol & Drug Information Referral Service

Specialty Lines Contracted I&R Services

Chilliwack

CHILLIWACK

▹ 3,097 calls in 3 years ▹ Average of 1,000 calls per

year

Chilliwack

▹ HOW many calls between 2012-2014 in Chilliwack?▹ WHO made the calls?▹ WHY did they call?▹ WHERE were the services referred to located

211

Alcohol & Drug Information & Referral Service

Victim Link BC

Problem Gambling Help line

WHAT line received most of the calls? Call Line (2012-2014)

Chilliwack

▹ Women accounted for 60% of the callers

WHO made the calls? (2012-2014)

▹ 89% of the calls were made by people between 19 and 54 years old

Chilliwack

Why did they call? Top 3 Reasons (2012-2014)

Chilliwack

HOW did reasons for call change during these years?

Chilliwack

*22% of the calls in 2014 concerned substance

use

“Property crime is rising and people generally steal because they need to fuel a drug addiction.” Sharon Gaetz, Mayor of Chilliwack Chilliwack Times, November 7th, 2014

SUBSTANCE USE has been a problem in Chilliwack

▹ Calls from correctional facilities do not explain the high call volume

▹ 75% of the calls in 2014 related to substance use were from the individuals in the community

▹ Only 25% of the calls came from correctional facilities

Chilliwack

Chilliwack

Outside Chilliwack

WHERE were the services referred to located?Referrals made in 2014

Chilliwack

Substance Use — Top 5 referrals (2014)

Chilliwack

Abuse — Top 5 referrals (2014)

Chilliwack

Housing & Homelessness — Top 5 referrals (2014)

Chilliwack

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Contact

Chilliwack