CONTENT: What you say... Your words

RELATIONSHIP: How you say it... Tone of voice, eye

contact, facial expression

RULES: a followable prescription that indicates what behavior is obligated, preferred, or prohibited in certain contexts.

RULES may be:

Explicit...written or spelled out

Implicit... not verbalized, just understood.

Communication ModelsHave evolved over time

Communication ModelsACTION

Communication ModelsINTERACTION

Communication ModelsTRANSACTION

“ There are no mind readers. For a relationship to grow and prosper, likes, dislikes, desires, hopes, dreams and problems need to be said.”... a very wise person

Goal of Group Communication...

Collaboration

Working Together

Goal of Presentational Communication...

to inform / persuade / entertain