CE+T Power Customer Training Center

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Transcript of CE+T Power Customer Training Center

Welcome to NEW Customers Training Center

in Wandre 12/06/2016

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EQUIPMENT

THEORITICAL

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EQUIPMENT

TRAINING SYSTEMS (CABINETS & AUXILLIARIES )

PRACTICAL

Sources AC & DC

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EQUIPMENT

DC 48V DC 400V

& Loads (Re-injection)

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EQUIPMENTPACK 400 BRAVO

PACK 200 BRAVO

BRAVO ST

CanDis Display system

NOVA 1.5kVA – A L C PACK 20 NOVA

PACK 3 VEDA PACK 1 VEDA

YONE REGYONE 500 / 800 IEC

BRAVO REG (NO AC)

YONE 1500

Standalone&

Small power A La Carte

VEDA 500VA – A L C

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EQUIPMENT

SYSTEM BRAVO 48Vdc – 75kVA 3PH

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EQUIPMENT

SYSTEM ALTO 48Vdc – 40VA 3PH

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EQUIPMENT

SYSTEM BRAVO 225kVA

TUS system

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EQUIPMENT

System AGIL 580kVA – with SBP

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The TRAINERS

In Wandre : Felipe PINAN DIAZ : 21 years with CE+TJean Louis MALPAS : 22 years with CE+TFrancis LEDOUX : 10 years with CE+T

Also

R & D engineers (Belgium/ Luxemburg / India / …)

After sales technicians from CE+T group (Belgium / India / China / USA / …)

CE+T Commercial Network throughout the World

Company introduction (Exhibitions – Schools / Political / Authorities/…)

Commercial Level 1 (Ranges & UPS)Level 2 (Systems by sectors & per products)

Technical Level 1 (TSI / AGIL Technologies - Monitoring)Level 2 (Use of Monitoring – Setting per applications)Level 3 (System start up & 1st assistance) Level 4 (VAR assistance and 1st repair)

FAQ : Technology / System / Modules

Others : Special cases (non-standard components – Special requests)

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5 KINDS OF INTERESTS

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MAIN TOOLS

Using new Customer Training Center in Wandre

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(PETRONAS PLATFORM – Malaysia)

Or Trainings at customer premises or End User sites

MAIN TOOLS

« E-learning »

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MAIN TOOLS

CE+T POWER web sites

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MAIN TOOLS

Before a training session,

Pre-requisite tests (Level of participant per sessions)

Target of training (« able to do this after this training session »)

Possibility to pass a test for checking new knowledge (for

Training certificate or for being appointed as a VAR) .

Next trainings giving extended knowledge on the

concerned matters reserved to participants already

certified in previous sessions or passing Pre-requisite tests (certification is valid for 3 years)

General

Training Material (cabinet or shelf) could be bought or

monthly rented (with option of purchase) .

Demo equipment is also available with training and

assistance program

Periodical training with contracts offering an updating

on softwars evolutions, on new development and new

options per range of products

Information about new applications in new sectors –

new territories - new references (cases studies).

General

E learning, with 1 or 2h sessions on specific matters

coming from F A Q files.

For FAQ, 3 written questions on web site will be replied

in the next 5 days. (updating of FAQ files)

Possibilities of interactive E-learning

General

General Specific by sectors of activities

Partners V A R  END USERS Specific

1st Contact Confirmed  Global 

Agreement

Ref. DOC Ref. DOC Ref. DOC Ref. DOC Ref. DOC Ref. DOC Ref. DOC

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LEVELS

COMMERCIAL

(What salesmen need?) Where to fine CE+T solution customers

What are the CE+T Typical solutions

What is really specific with CE+T solution, How to beat

technically the competitor

Some typical questions for pushing our solutions

Marketing through Specifiers / Integrators / End users

Commercial

To be comfortable with our technologies and our

solutions => clear speech/well understood

Scenarios

Salesman – Purchasing Departement Salesman – Specifiers Salesman – End users Salesman – Engineering staff Salesman – Maintenance engineers …

Exchange of experiences

Commercial

TECHNICALInnovatives Energies - NZ

1st Level (Site visit & 1st assistance)

Watch and Understand the system

Follow wiring diagram & control cabinet and installation

How to collect informations (questions to be asked) for

asking our help with good view

How to send back module with readable & efficient site

report about the behaviours of system

Technical

2nd Level (commisioning – Start up)

Simple replies to main questions of commissioning

engineer (summarize the user manual …)

Technical

3rd Level (Trouble shooting) Catch the right information Understand their meaning Translate in actions Adapt configuration file Introduce curing solutions to avoid same

situations in the future Proactive Actions in relation with surrounding &

behaviors of systems

Technical

Niveau 4 : (Integrator of CE+T systems)

Right fixations + right Cabling + tests + Repair at 1st level

Technical

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Do not hesitate to contact us for general information about Trainings

or the schedule of upcoming sessions,

http://www.cet-power.com/en/contact