Captain Richard Conklin Stamford (CT) Police Department

Community Pharmacy

Crime Trends & Strategies

www.RxPatrol.org

What is RxPATROL?

RxPATROL takes information:

Verifies the event, collects further information, collates (searchable), analyzes, disseminates this information (patterns, schemes and trends) to law enforcement and others so they can apprehend criminals and to others to become aware of the crimes in the area and the methods used to commit these crimes

RxPATROL RxPATROL

Pharmacy Crime TrendsPharmacy Crime Trends

Day of the Week - Burglary

• Monday

• Tuesday

• Wednesday

• Thursday

• Friday

• Saturday

• Sunday

15%

15%

15%

13%

10%

12%

21%

Rev. RxPATROL® 02-09-09

Time of the Day - Burglary

• 12:00 am – 03:59 am

• 04:00 am – 07:59 am

• 08:00 am – 11:59 am

• 12:00 pm – 03:59 pm

• 04:00 pm – 07:59 pm

• 08:00 pm – 11:59 pm

Rev. RxPATROL® 02-09-09

47%

25%

3%

>1%

3%

21%

Entry Type - Burglary

• Front Door

• Window

• Rear Door

• Wall

• Ceiling

• Basement

• Fire Escape

Rev. RxPATROL® 02-09-09

46%

22%

20%

6%

4%

1%

>1%

Exit Type - Burglary

• Front Door

• Rear Door

• Window

• Wall

• Ceiling

• Basement

• Fire Escape

41%

33%

18%

5%

1%

1%

>1%

Rev. RxPATROL® 02-09-09

Suspect Count - Burglary

• 1 Suspect

• 2 Suspects

• 3 Suspects

• 4 Suspects

63%

28%

8%

>1%

Rev. RxPATROL® 02-09-09

Alarm & Video - Burglary

• Had Alarm

• No Alarm

• Had Video

• No Video

69%

30%

19%

81%

Rev. RxPATROL® 02-09-09

Safe/No Safe - Burglary

• Had Safe

• No Safe16%

84%

Rev. RxPATROL® 02-09-09

Day of Week - Robbery

• Monday

• Tuesday

• Wednesday

• Thursday

• Friday

• Saturday

• Sunday

20%

15%

15%

16%

13%

12%

9%

Rev. RxPATROL® 02-09-09

Time of the Day - Robbery

• 12:00 am – 03:59 am

• 04:00 am – 07:59 am

• 08:00 am – 11:59 am

• 12:00 pm – 03:59 pm

• 04:00 pm – 07:59 pm

• 08:00 pm – 11:59 pm

7%

6%

21%

22%

25%

19%

Rev. RxPATROL® 02-09-09

Entry Type - Robbery

• Front Door

• Rear Door

• Window

• Basement

• Fire Escape

• Wall

• Ceiling

90%

9%

2%

0%

0%

0%

0%

Rev. RxPATROL® 02-09-09

Exit Type - Robbery

• Front Door

• Rear Door

• Fire Escape

• Window

• Basement

• Wall

• Ceiling

Rev. RxPATROL® 02-09-09

80%

16%

3%

1%

0%

0%

0%

Suspect Race - Robbery

• White

• Black

• Hispanic

• Other

88%

7%

4%

>1%

Rev. RxPATROL® 02-09-09

Suspect Count - Robbery

• 1 Suspect

• 2 Suspect

• 3 Suspect

• 4 Suspect

84%

15%

2%

>1%

Rev. RxPATROL® 02-09-09

Suspect Gender - Robbery

• Male

• Female

93%

7%

Rev. RxPATROL® 02-09-09

Suspect Age - Robbery

• Teen

• 20s

• 30s

• 40s

• 50s

• 60s

5%

60%

18%

12%

4%

>1%

Rev. RxPATROL® 02-09-09

Weapon vs. No Weapon

• Armed Weapon Displayed

• Armed Weapon Not Displayed

• Not Armed/Unknown

55%

22%

23%

Rev. RxPATROL® 02-09-09

Weapon Type - Robbery

• Handgun

• Knife

• Rifle

• Shotgun

• Other

52%

10%

>1%

2%

26%

Rev. RxPATROL® 02-09-09

Alarm & Video - Robbery

• Alarm

• No Alarm

• Video

• No Video

15%

85%

14%

86%

Rev. RxPATROL® 02-09-09

Safe/No Safe - Robbery

• Had Safe

• No Safe

5%

95%

Rev. RxPATROL® 02-09-09

Characteristics – Robbery - Summary

• A white (88%), male (93%), in their 20-30’s (78%) acting alone (84%), armed (77%) will enter the front door (90%) and leave through the front door (80%).

Rev. RxPATROL® 02-09-09

Pharmacy Safety and Pharmacy Safety and Security TipsSecurity Tips

Pharmacy Safety & Security

Goals Protect Employees and Customers

Reduce Drug Diversion

Ensure Medication Availability to Legitimate Patients

Objectives

Prevent or deter crimes

Respond appropriately should an incident

occur

Perform actions that assist with identification and apprehension of the criminal

Robbery vs. Burglary

Robbery involves the use of force, fear or intimidation (involves a person) to commit a theft

Burglary usually involves an unlawful entry to commit a crime (usually does not involve any person being present on premises at time of crime)

Pharmacy Safety & Security

Animation of Front

Of Pharmacy

Minimal Clutter that would Minimal Clutter that would obstruct Law Enforcement view obstruct Law Enforcement view

when responding to an when responding to an emergency (Robbery or emergency (Robbery or

Burglary)Burglary)

Shrubs and Bushes kept low to Shrubs and Bushes kept low to prevent a natural hiding place prevent a natural hiding place for a Burglar, purse snatcher for a Burglar, purse snatcher and other robbers that could and other robbers that could take an employee or customer take an employee or customer hostagehostage

Pharmacy Safety & Security

3D Animation of Outer

Part of pharmacy with

Concentric zones

Safe orSafe or VaultVault

Perimeter Doors, Walls and Perimeter Doors, Walls and WindowsWindows

Outer EnvironmentOuter Environment

Pharmacy Pharmacy DepartmentDepartment

ssaaffee

Common Wall Common Wall Slab-Slab? Slab-Slab? Steel Mesh? Steel Mesh? Interior Motion Interior Motion Sensors?Sensors?

Interior Height Interior Height Reference By Entry Reference By Entry Door (Robbery)Door (Robbery)

Community Pharmacy Security

Seek out security recommendations from law enforcement, private firms, insurance carriers, etc.

Consult with law enforcement when you are developing a plan

Determine current trends/crimes in your area from law enforcement – RxPATROL

Plan Development

Establish closing procedureLock all doors at closing

Secure pharmacy areaConsider acquiring safe/vault

Plan Development - Burglary

Search interior for persons in restrooms, storage/receiving areas, or any un-staffed areas

Clean/wipe down counters and doors

Provides clean surface for fingerprinting

Video camera check

Turn on alarmPerimeter and motion detectorBattery/cell phone back-up

Employees exit as a group

Plan Development - Burglary

Upon discovering a burglary has occurred:Touch as little as possibleExit the building immediately and muster in a

safe location; a suspect could be hiding inside

Incident Response - Burglary

Call police immediately

Assist police with investigation

What person or position will be responsible for direction in the event of an incident?

This person should have the authority to direct the actions of others in the pharmacy and will assign each employee a task

Is a plan part of the SOP? Has it been communicated to employees? Is it rehearsed?

Plan Development - Robbery

Animation of Rx Counter

With height standards

Plan Development – Height Reference

Known Height

Video cameras (placement & audit)

Height references – standards

Duress (panic) alarm button

Clean counters and doors

Mark bottles with store identifierAides police to identify origin of a bottle if it is

recovered later

Plan Development – Preparations

Ask co-worker what would you do if…RobberyForged-Altered-Stolen PrescriptionFireOther emergency…patient faints, etc.

Describe the last customer and compare this description with that of another employee

Rehearse

Responding law enforcement officers are guided by the 911 operator, who will be asking you questions. They will want a description, minimally…..

Sex Age Race Clothing Height/Weight Weapon

Practice observing the description of customers as they come and go

Rehearse - Description

Comply with the suspect, do not offer resistance; end the encounter as soon as possible

The main goal is the protection of life and reducing the chance of injury

Stay calm, maintain your composure and control

Incident Response - Robbery

Immediate actions:Lock the doorsCall 911

Provide brief synopsis and descriptionCare for any injuredProtect the crime sceneGather the customersGet paper and pen for each witness

Ask them not to collaborate on observations

Incident Response - Robbery

Incident Response - Robbery

Remain calm

Take charge

Implement your plan of action

People look to leadership during a crisis

Be safeSurvive Be a good witness

Incident Response - Robbery

Captain Richard Conklin

Tel 1-800-663-4159

Fax 1-203-588-6236

RxPATROL@pharma.com

RxPatrol/Crime Stoppers

RxPatrol partners with local Crime Stoppers chapters to offer rewards for information leading to an arrest.

Coordinated with law enforcement and pharmacy

RxPATROL-What Are You Waiting For?