Captain Richard Conklin Stamford (CT) Police Department Community Pharmacy Crime Trends &...
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Transcript of Captain Richard Conklin Stamford (CT) Police Department Community Pharmacy Crime Trends &...
Captain Richard Conklin Stamford (CT) Police Department
Community Pharmacy
Crime Trends & Strategies
www.RxPatrol.org
What is RxPATROL?
RxPATROL takes information:
Verifies the event, collects further information, collates (searchable), analyzes, disseminates this information (patterns, schemes and trends) to law enforcement and others so they can apprehend criminals and to others to become aware of the crimes in the area and the methods used to commit these crimes
RxPATROL RxPATROL
Pharmacy Crime TrendsPharmacy Crime Trends
Day of the Week - Burglary
• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
• Sunday
15%
15%
15%
13%
10%
12%
21%
Rev. RxPATROL® 02-09-09
Time of the Day - Burglary
• 12:00 am – 03:59 am
• 04:00 am – 07:59 am
• 08:00 am – 11:59 am
• 12:00 pm – 03:59 pm
• 04:00 pm – 07:59 pm
• 08:00 pm – 11:59 pm
Rev. RxPATROL® 02-09-09
47%
25%
3%
>1%
3%
21%
Entry Type - Burglary
• Front Door
• Window
• Rear Door
• Wall
• Ceiling
• Basement
• Fire Escape
Rev. RxPATROL® 02-09-09
46%
22%
20%
6%
4%
1%
>1%
Exit Type - Burglary
• Front Door
• Rear Door
• Window
• Wall
• Ceiling
• Basement
• Fire Escape
41%
33%
18%
5%
1%
1%
>1%
Rev. RxPATROL® 02-09-09
Suspect Count - Burglary
• 1 Suspect
• 2 Suspects
• 3 Suspects
• 4 Suspects
63%
28%
8%
>1%
Rev. RxPATROL® 02-09-09
Alarm & Video - Burglary
• Had Alarm
• No Alarm
• Had Video
• No Video
69%
30%
19%
81%
Rev. RxPATROL® 02-09-09
Safe/No Safe - Burglary
• Had Safe
• No Safe16%
84%
Rev. RxPATROL® 02-09-09
Day of Week - Robbery
• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
• Sunday
20%
15%
15%
16%
13%
12%
9%
Rev. RxPATROL® 02-09-09
Time of the Day - Robbery
• 12:00 am – 03:59 am
• 04:00 am – 07:59 am
• 08:00 am – 11:59 am
• 12:00 pm – 03:59 pm
• 04:00 pm – 07:59 pm
• 08:00 pm – 11:59 pm
7%
6%
21%
22%
25%
19%
Rev. RxPATROL® 02-09-09
Entry Type - Robbery
• Front Door
• Rear Door
• Window
• Basement
• Fire Escape
• Wall
• Ceiling
90%
9%
2%
0%
0%
0%
0%
Rev. RxPATROL® 02-09-09
Exit Type - Robbery
• Front Door
• Rear Door
• Fire Escape
• Window
• Basement
• Wall
• Ceiling
Rev. RxPATROL® 02-09-09
80%
16%
3%
1%
0%
0%
0%
Suspect Race - Robbery
• White
• Black
• Hispanic
• Other
88%
7%
4%
>1%
Rev. RxPATROL® 02-09-09
Suspect Count - Robbery
• 1 Suspect
• 2 Suspect
• 3 Suspect
• 4 Suspect
84%
15%
2%
>1%
Rev. RxPATROL® 02-09-09
Suspect Gender - Robbery
• Male
• Female
93%
7%
Rev. RxPATROL® 02-09-09
Suspect Age - Robbery
• Teen
• 20s
• 30s
• 40s
• 50s
• 60s
5%
60%
18%
12%
4%
>1%
Rev. RxPATROL® 02-09-09
Weapon vs. No Weapon
• Armed Weapon Displayed
• Armed Weapon Not Displayed
• Not Armed/Unknown
55%
22%
23%
Rev. RxPATROL® 02-09-09
Weapon Type - Robbery
• Handgun
• Knife
• Rifle
• Shotgun
• Other
52%
10%
>1%
2%
26%
Rev. RxPATROL® 02-09-09
Alarm & Video - Robbery
• Alarm
• No Alarm
• Video
• No Video
15%
85%
14%
86%
Rev. RxPATROL® 02-09-09
Safe/No Safe - Robbery
• Had Safe
• No Safe
5%
95%
Rev. RxPATROL® 02-09-09
Characteristics – Robbery - Summary
• A white (88%), male (93%), in their 20-30’s (78%) acting alone (84%), armed (77%) will enter the front door (90%) and leave through the front door (80%).
Rev. RxPATROL® 02-09-09
Pharmacy Safety and Pharmacy Safety and Security TipsSecurity Tips
Pharmacy Safety & Security
Goals Protect Employees and Customers
Reduce Drug Diversion
Ensure Medication Availability to Legitimate Patients
Objectives
Prevent or deter crimes
Respond appropriately should an incident
occur
Perform actions that assist with identification and apprehension of the criminal
Robbery vs. Burglary
Robbery involves the use of force, fear or intimidation (involves a person) to commit a theft
Burglary usually involves an unlawful entry to commit a crime (usually does not involve any person being present on premises at time of crime)
Pharmacy Safety & Security
Animation of Front
Of Pharmacy
Minimal Clutter that would Minimal Clutter that would obstruct Law Enforcement view obstruct Law Enforcement view
when responding to an when responding to an emergency (Robbery or emergency (Robbery or
Burglary)Burglary)
Shrubs and Bushes kept low to Shrubs and Bushes kept low to prevent a natural hiding place prevent a natural hiding place for a Burglar, purse snatcher for a Burglar, purse snatcher and other robbers that could and other robbers that could take an employee or customer take an employee or customer hostagehostage
Pharmacy Safety & Security
3D Animation of Outer
Part of pharmacy with
Concentric zones
Safe orSafe or VaultVault
Perimeter Doors, Walls and Perimeter Doors, Walls and WindowsWindows
Outer EnvironmentOuter Environment
Pharmacy Pharmacy DepartmentDepartment
ssaaffee
Common Wall Common Wall Slab-Slab? Slab-Slab? Steel Mesh? Steel Mesh? Interior Motion Interior Motion Sensors?Sensors?
Interior Height Interior Height Reference By Entry Reference By Entry Door (Robbery)Door (Robbery)
Community Pharmacy Security
Seek out security recommendations from law enforcement, private firms, insurance carriers, etc.
Consult with law enforcement when you are developing a plan
Determine current trends/crimes in your area from law enforcement – RxPATROL
Plan Development
Establish closing procedureLock all doors at closing
Secure pharmacy areaConsider acquiring safe/vault
Plan Development - Burglary
Search interior for persons in restrooms, storage/receiving areas, or any un-staffed areas
Clean/wipe down counters and doors
Provides clean surface for fingerprinting
Video camera check
Turn on alarmPerimeter and motion detectorBattery/cell phone back-up
Employees exit as a group
Plan Development - Burglary
Upon discovering a burglary has occurred:Touch as little as possibleExit the building immediately and muster in a
safe location; a suspect could be hiding inside
Incident Response - Burglary
Call police immediately
Assist police with investigation
What person or position will be responsible for direction in the event of an incident?
This person should have the authority to direct the actions of others in the pharmacy and will assign each employee a task
Is a plan part of the SOP? Has it been communicated to employees? Is it rehearsed?
Plan Development - Robbery
Animation of Rx Counter
With height standards
Plan Development – Height Reference
Known Height
Video cameras (placement & audit)
Height references – standards
Duress (panic) alarm button
Clean counters and doors
Mark bottles with store identifierAides police to identify origin of a bottle if it is
recovered later
Plan Development – Preparations
Ask co-worker what would you do if…RobberyForged-Altered-Stolen PrescriptionFireOther emergency…patient faints, etc.
Describe the last customer and compare this description with that of another employee
Rehearse
Responding law enforcement officers are guided by the 911 operator, who will be asking you questions. They will want a description, minimally…..
Sex Age Race Clothing Height/Weight Weapon
Practice observing the description of customers as they come and go
Rehearse - Description
Comply with the suspect, do not offer resistance; end the encounter as soon as possible
The main goal is the protection of life and reducing the chance of injury
Stay calm, maintain your composure and control
Incident Response - Robbery
Immediate actions:Lock the doorsCall 911
Provide brief synopsis and descriptionCare for any injuredProtect the crime sceneGather the customersGet paper and pen for each witness
Ask them not to collaborate on observations
Incident Response - Robbery
Incident Response - Robbery
Remain calm
Take charge
Implement your plan of action
People look to leadership during a crisis
Be safeSurvive Be a good witness
Incident Response - Robbery
RxPatrol/Crime Stoppers
RxPatrol partners with local Crime Stoppers chapters to offer rewards for information leading to an arrest.
Coordinated with law enforcement and pharmacy
RxPATROL-What Are You Waiting For?