Business Letters – Fomal Letters

What is business letters?

A letter dealing with business

A formal means of communication between two people, a person and a

corporation, or two corporations.

follow very strictly set rules for composition

Common Types of Business Letters

Acknowledge letters(Thank the reader for something they did for you in

the office.)

Order Letter (Order material that is running low and will be

needed soon.)

Inquiry Letter (A request for a certain something or in response to

a request made by someone.)

Complaint or adjustment letters

Sales Letters

Hiring or Termination Letters

Letters of Recommendation

Goodwill Letters

Business Format

Block Format

Modified Format

Semi-Block Format

Font of Business Letter

Times New Roman → Conservative Company

Arial or other choices → Liberal Company

Business Letter Checklist

short,

simple,

strong,

and sincere

Format of Formal Letters

Create a Letterheadsender:

Logo, Address, Phone no.,Web address

Example

Scholastic Publisher12 Jalan UtamaSelangorTel: 03-12234343Website: http://www.carevet.com.my

Recipient Address

Name Title

Company NameAddress

Example:Jason Chan

Sales AssistantABC Ltd. Co.

34 Jalan LonggakSelangor

Salutation

If recipient name is givenDear Jason

Dear Mr Jason

If recipient is an organizationDear sirs

If recipient is a head and name is not knownDear sir/madam

Closing

Yours faithfully / Yours sincerely

Type your nameJob title

Enclosure

At the bottom of the lettera space down after the title of the sender

Use short forms “Enc”, “Encs”

Yours sincerely

William WongFinancial Officer

Enc : Cheque for $1000

Carbon Copy/Blind Copy

Cc. - To a person to keep a copy of your letter

bcc. - to give a person a copy of your letter withoutthe recipient's knowledge

Post Script

P.S. Remember to bring your invoice in your next visit