Bryan Martin (267) 872-2224 Bryan.Martin11@yahoo.com______________________________________________________________________________________612 Crown St.Willow Grove, PA 19090

SummaryAn experienced professional with expertise in various areas of business functions. Highly effective in customer relations in the healthcare industry. Organized and effective project manager. Diligent leader through each task to achieve team goals.

Professional Experience

Genesis Healthcare-Hopkins Center

Director of Customer Relations Department3/2012 - present

Manage the customer relationship for non-clinical activities Support the business objectives of the Nursing Center Initiate and complete Medicaid process Maintain accurate and timely census Manage resident fund account Coordinate all month end activities Verify all payer sources to ensure timely payment Build positive relationships with customers and families while maintaining their highest quality of

service.

Genesis Healthcare -Willow Ridge Nursing Center

Asst. Director of Customer Relations 2006-2012

manages team to meet financial goals of facility processes Medicaid benefit eligibility for residents aids residents’ and families in applying for Medicaid benefits monitors vendor and facility accounts to ensure timely payment leads weekly meetings with administrative staff prepares reports utilizing Point Click Care program ensures census goals are met

Bookkeeper-Account Receivable/Payable -Business Office 2004-2006

coordinated payments to vendors and facility to ensure timely payment facilitated conferences with residents and family to aid in processing of accounts posted daily census using Power Click Care program managed insurance processing for residents

N.A.N. Supplemental Staffing, INC 2002-2004

Operations Coordinator-Business Department

supervised AP/AR operations to meet critical deadlines worked with financial analyst to achieve budget goals conducted weekly departmental staff meetings customized AP/AR operations negotiated clients’ contracts

Education

St. Francis University, Loretto, PABachelors of Science in Business Administration

Professional Skills

Point Click Care Microsoft PowerPoint, Microsoft ExcelEVS, Rox, Promise, Dorado