Tools of Social Compliance

Blane WarreneSVP, Customer Communications

Webinar

Housekeeping

Tweet = During (and after) the webinar, please use #regedqanda for live discussion

Questions? Please use Questions box in the webinar panel

The webinar recording will be emailed to all attendees and registrants

1

2

3

@blano’s Tag Cloud

What We Will Discuss

But first…

So how to achieve compliance effectively?

The Problem?Challenge of managing social sources

Archiving & Context

Getting the Full Story

Policies, Procedures & Workflow

Who is the next generation?

Social Sources

Content Monitoring

Interactive : Static : Correspondence

Handling Volume

Where Do We Look for Data?

Archiving & Context

Getting the Data

Defining the Data

Context = Conversations

Make use of the Data:Compliance, HR, Marketing

Getting the Full Story

Monitoring the brand

Compliments & Complaints

Missing Pages & Accounts

What Don’t You Know?

1 Train, Attest, Train some more…Disciplines

2 Archive

Its an ongoing evolution of learning

Capture the data sources you need

3 Learn from the data

Monitor, study and analyze

Social Media Archiving

Surveillance

Analysis Training

Brand Management

Customer Service

Systematic Steps of Social Media

Train

Best Practice

Tech ToolsMonitor

Adapt

Questions to Ask

• Do you use social media successfully?• What networks and data do you cover?• Can you support personal and professional devices?• What level of data do you capture?• How do you handle unplanned social platform

changes?• Do you integrate with email platforms?• Can you integrate to my other compliance

workflows?• Can you teach and coach my team and users?

Live Demo of RegEd Social Media Solution

• June 12, 2013 at 2:00 pm EDT• http://bit.ly/111Ys72

"Realize that the social media success equation isn't big moves on the chess board, it's little moves made every day that eventually add up to a major shift."

-Jay Baer

A Resource from Us

Ask us for our Compliance Kit

http://bit.ly/complykit

Resources

Educational Podcast - http://bit.ly/regedsocial“The Social Media Minute” on iTunes

Breaking Barriers to Social Webinar Serieshttp://bit.ly/regedwebinars

Quick Start Guides on Social Mediahttp://www.reged.com/socialmedia.aspx

Connect with Us on Social

Facebook – http://www.facebook.com/regedarkoviGoogle+ - http://bit.ly/regedgoogleLinkedIn - http://www.linkedin.com/company/regedPinterest - http://pinterest.com/regedarkovi/Twitter – http://www.twitter.com/regedYouTube – http://www.youtube.com/arkovibackups

Q&APlease use the "Questions" section on the webinar panel

And we'll stay and monitor #regedqanda on Twitter