REFERENCE A

ND

INSTR

UCTION

CR

E AT I NG

DY N

AM

I C A

ND

EF F E C

T I VE

S E RVI C

E S FO

R S

T UD

E NT S

UC

CE S S

FRID

AY, J

UNE 21,

2013

BOOTH LI

BRARY

EASTE

RN ILLIN

OIS U

NIVERSIT

Y

STEVE BRAN

TLEY

THE BIG PICTURE

1 Who I am / my perspective

2

3

4

Reference and InstructionCore services / New directions

What is effective? How do we know?

OPPORTUNITIES to stretch, to grow, and to demonstrate our value

REFERENCE A

ND

INSTR

UCTION

BackgroundPerspectivePhilosophy

Creat

ing D

ynam

ic a

nd Effec

tive

Servi

ces

For S

tuden

t Succ

ess

BACKGROUND, PERSPECTIVE, PHILOSOPHY

Large, very busy, very diverse library

Two and sometimes three professionals on the weekdays

Large print reference and index collection

Print and static HTML pathfinders

Instruction to required research and composition course

2000

BACKGROUND, PERSPECTIVE, PHILOSOPHY

Reference resources moved online

E-journals and indexes proliferated

Discontinued pathfinders in print

Instruction expanded

Web/Library 2.0

“The Aughts”

BACKGROUND, PERSPECTIVE, PHILOSOPHY

Fewer Librarians

Shared service desk: Information Commons

Reliance on electronic resources

Customizable research guides

More instruction online

Federated search and discovery layers

Today

BACKGROUND, PERSPECTIVE, PHILOSOPHY

Shrinking budgets

Attrition

New areas of Library work

Reorganization

Smaller, multi-function unit

Saunders, L. (2012). The Reality of Reference: Responsibilities and Competencies for Current Reference Librarians. Public Services Quarterly, 8(2), 114-135.

BACKGROUND, PERSPECTIVE, PHILOSOPHY

Information is a right

Strive to serve

Reevaluate

Renew

REFERENCE A

ND

INSTR

UCTION

Core Services

New Directions

Creat

ing D

ynam

ic a

nd Effec

tive

Servi

ces

For S

tuden

t

Succes

s

CORE SERVICES NEW DIRECTIONS

Central point of serviceUser comes to us

face-to-facetelephoneemailIMtext-a-librarianappointmentsorientationtours

CORE SERVICES NEW DIRECTIONS

OutreachWe go to the user classroom visits

campus presentationsroaming referenceexhibits

CORE SERVICES NEW DIRECTIONS

Variations on a theme

Strategic placement

Embedding

Partnerships and

collaboration

CORE SERVICES NEW DIRECTIONS

One or two session

visit

Resources and

methods

Assignment based

CORE SERVICES NEW DIRECTIONS

Diversification

Teach concepts

Integrating Information

Literacy

New active learning

pedagogies

Assessment

Saunders, L. (2012). Identifying Core Reference Competencies from an Employer’s Perspective: Implications for Instruction College &Research Libraries, 73(4), 390-404.

REFERENCE A

ND

INSTR

UCTION

What is effectiveHow do we know?

Creat

ing D

ynam

ic a

nd Effec

tive

Servi

ces

For S

tuden

t

Succes

s

WHAT IS EFFECTIVE? HOW DO WE KNOW? Do effective library services contribute to student academic achievement?

Quantifiable impact

Library Instruction = retention?

Assessment in Action:

Academic Libraries and Student Success

(AiA)

- http://www.ala.org/acrl/AiA

“Contribute to higher education assessmentwork by creating approaches, strategies andpractices that document the contribution ofacademic libraries to the overall goals andmissions of their institutions”

WHAT IS EFFECTIVE? HOW DO WE KNOW?

Information Literacy Competency Standards

– 2000

Objectives for Information Literacy

Instruction - 2001

LOEX conference

P.R.I.M.O. Peer-Reviewed Instructional Materials Online

E.R.I.A.L. Ethnographic Research in Illinois Academic

Libraries

A.N.T.S. ANimated Tutorial Sharing project

WHAT IS EFFECTIVE? HOW DO WE KNOW?

RELATIONSHIPS

WHAT IS EFFECTIVE? HOW DO WE KNOW?

http://www.flickr.com/photos/oceanflynn/

WHAT IS EFFECTIVE? HOW DO WE KNOW?

http://www.flickr.com/photos/nacaseven/

WHAT IS EFFECTIVE? HOW DO WE KNOW?

REFER

ENCE

AND

INST

RUCTION

CREATIN

G DYN

AMIC A

ND EFF

ECTIVE S

ERVICES F

OR STU

DENT

SUCCESS

OPPORTUNITIEST O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E

OPPORTUNITIEST O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E

http://www.flickr.com/photos/

75001512@N00/

OPPORTUNITIES

How can I become known across campus?

commit to time away from the library

seek out speaking opportunitiesvolunteer for student events

Who are your faculty?what do they write?who do they cite?what do they teach?

T O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E

OPPORTUNITIES

But I’m not a designer!

content always trumps flashy design

T O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E

Looking for Interlibrary Loan?

Reserves?

Here is some text about how to borrow from I-Share. Lots of people end up here who are looking for something else

OPPORTUNITIES

http://www.flickr.com/photos/smemon/

T O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E

Bodnar, J., & Doshi, A. (2011). Asking the Right Questions: A Critique of Facebook, Social Media, and Libraries. Public Services Quarterly, 7(3-4), 102-110.

OPPORTUNITIES

Relationships directly enhance learning

Robust strategy providing focused and relevant

information

A predictably consistent schedule

Establish related but distinct channels of content

T O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E

OPPORTUNITIES

We are there and we should be there “just in case”…

T O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E

But with ubiquitous multiple online options for research, and where efficiency is regarded above all …we might be overlooked

To compete with the alternative and perhaps dubious info options, we need to be active content creators as well as information managers, guides and providers

OPPORTUNITIES

http://www.flickr.com/photos/sifu_renka/

T O S T R E TC H , T O G R O W , T O D E M O N S T RAT E O U R VA LU E

REFERENCE A

ND

INSTR

UCTION

Thank you!

Creat

ing D

ynam

ic a

nd Effec

tive

Servi

ces

For S

tuden

t Succ

ess

Slides, works cited, and suggested reading:bitly.com/bundles/brantles/3

Contact: brantles@gmail.com