Bobby Isaacson' APNA Presentation: How To Leverage Social Media

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Presentation at the 2013 American Premier Nanny Association Conference: 'How to Leverage Social Media Like a Pro' Presented on October 18, 2013 in Santa Monica California.

Transcript of Bobby Isaacson' APNA Presentation: How To Leverage Social Media

@BOBBYISAACSON

@bobbyisaacson

#APNAsocial

@BOBBYISAACSON

In The Nanny Game Since…

1986

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We’re #33!!!

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240 Million

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99.26%

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238 Million

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We’re… Nowhere to be found…

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314 Million

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91% of all U.S. citizens have their mobile device within

reach 24/7

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285 Million

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1.1 Billion

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78%

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780+ Million

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Who’s on Facebook?

• 230 Million 18-24 year-olds

• 260 Million 25-35 year-olds

• 330 Million 35-54 year-olds

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554 Million

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1,400

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Most of the cool kids are doing it…

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But not everyone…

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Not a Fortune 500 Brand?

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Why should you care?

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Video Link: http://www.youtube.com/watch?v=QUCfFcchw1w

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TRUST!

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“Trust me with your child!

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1,700

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Mommy

Nanny

Friend

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51

Peet’s Coffee – Give A Cup• 203 Advocates

• 105,000 Social Actions

• 3M Impressions

Drive voting to microsite, to decide where Peet’s should hold social sampling events

Spread awareness about the launch of Peet’s Single Cups to spark product trial

Build foundation of an always-on blogger and customer advocate network for Peet’s Coffee and Tea

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of consumers worldwide TRUST recommendations from friends and family more than any form of advertising

-Nielsen, 2013

92%

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Video Link: http://vimeo.com/67257576

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But how do I get people talking?

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Target Weddings – ‘Be Yourself Together’• 120 Advocates

• 24,000 Social Actions

• $112K Earned Media Value

Identify influencers, especially in wedding & DIY verticals

Build awareness of Target’s Wedding Registry (traditional and untraditional items)

Drive authentic influencer and audience conversations around the “Be Yourself, Together” theme

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5 Tips + 1 Free!

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#1 - Get Graphical With It

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No likes

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Facebook suggests:

• Min = 560×292 pixels

• Max = 1200×627 pixels

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#2 – Be SOCIAL!

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Video Link: http://www.youtube.com/watch?v=ZUG9qYTJMsI

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$4,500

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11 Million

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#3 – Power Your Advocates

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Advocate = Happy Customer

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Advocate content receives 10x more engagement than

branded content

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What to do:

• Retweet your advocates

• Share your advocates content • (i.e. pictures)

• Share testimonials/referrals

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of consumers are more likely to buy a product when they hear about it from someone else77%

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#4 – Download & Use Apps

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Tool Use CostBuffer App – Bufferapp.com Schedule posts across multiple

networks through out the day.Free basic (premium available)

Flipboard App Curate, read and share the best news relevant to you.

Free

Viralheat – Viralheat.com Measure the reach, engagement and sentiment of your posts.

Free (premium available)

Find relevant influencers online to talk about your agency.

Free (premium available)

Rapportive – Rapportive.com Plug-in for gmail, allows you to see all social info in your inbox.

Free

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#5 - Listen

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• Learn

• Participate in conversations

• Leverage insights to improve

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#6 – Just Do It (Yourself)

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• No one knows your brand better than you

• More authentic and engaging

• Learn from your audience (clients)

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3M – Scotch Colors & Patterns Tape• 60 Advocates

• 188,000 Social Actions

• 17M Impressions

Identified DIY, fashion & design advocates

Created DIY projects using the new Scotch Colors and Patterns duct tape

Drove 90-day sweepstakes to distribute over 34K product samples

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Do’s & Don’ts

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DO: Be where your audience is.

Facebook? Probably Tinder? Probably not.

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DO: Right Content, Right Channel

Job Description = Facebook/blog Job Description ≠ Twitter

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DO: Post regularly – create a cadence, stick

to it and your audience will follow

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Buffer App HOOTSUITE

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DON’T Try and be everywhere – it will

backfire.

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DON’T

Try to take advantage of irrelevant trends.

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#Tacky

#Gross

“Wrong time for product placement”

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Don’t Just talk about

yourself – provide value

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Closing…• Have patience• Build – trust, relationships• Help first, sell second (if at all)• Uncover• JUST DO IT

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@bobbyisaacson

#APNAsocial