Post on 18-Jan-2016
Board MeetingDecember 13, 2013
December 13, 2013Board Meeting
The mission of Louisiana One Call is to The mission of Louisiana One Call is to support the protection of our members’ support the protection of our members’
facilities, the public, and the facilities, the public, and the environment by providing excellent environment by providing excellent
damage prevention services in a cost-damage prevention services in a cost-effective manner.effective manner.
Welcome, Remarks, Introductions . . . Mr. Charles Nelson
The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States.
This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.
AgendaDecember 13, 2013
• Call to Order• One Call Concepts Presentation• Consent Agenda• Appoint 2014 Nominating Committee• Financial Report• Adopt 2014 Budget• Adopt October 24, 2013 Meeting Minutes• Discuss Proposed Board Governing Policy 6109.01• Discuss Proposed Bylaws Amendment• Break• Executive Director’s Report• New Business• Public Forum• Executive Session• Adopt Resolution for LOC/OCC 2014-2016 Contract• Closing Remarks• Adjourn
One Call Concepts . . . Mr. Matt Ruddo
Consent AgendaMembership Report
1987 - 2013
Corporate & Political Entity Members
990954911898861840800774744
52246843339436134631025120813188
580
639
706
10231020
10441035
0
200
400
600
800
1000
1200
19
87
19
88
19
89
19
90
19
91
19
92
19
93
19
94
19
95
19
96
19
97
19
98
19
99
20
00
20
01
20
02
20
03
20
04
20
05
20
06
20
07
20
08
20
09
20
10
20
11
20
12
20
13
Consent Agenda Top 10 Calls By Parish
November 20133
88
9
26
82
25
53
21
07
19
42
19
03
17
76
13
55
11
05
10
22
0
500
1000
1500
2000
2500
3000
3500
4000
EB
R
Orl
eans
Lafa
yett
e
St.
Tam
man
y
Cad
do
Jeff
erso
n
Cal
casi
eu
Ou
achi
ta
Livi
ngst
on
Asc
ensi
on
Consent Agenda Nature of Work November 2013
6029
3734
3831
3406
3308
2723
1285
1267
1256
1064
753
741
638
566
534
285
220
213
212
208
104
83 74 59 52 44 39 20 17 17 13 938
33
0
1000
2000
3000
4000
5000
6000
7000
Wat
erTe
leph
one
Ele
ctri
cC
able
Sew
erG
asFe
nce
Roa
dLa
ndsc
ape
Ditc
hD
rain
Sig
nFo
unda
tion
Soi
lC
ulve
rtP
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Str
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Sid
ewal
kD
emol
ition
Fibe
rP
ool
Logg
ing
Term
ite TVM
arin
eB
ridg
eS
prin
kler
Cur
bFo
rest
ryG
uard
rail
Gra
ding
Gen
erat
orO
ther
Consent Agenda # Of Calls By Type Of Caller
November 201322,836
7,599
1,912
1,685
1,568
307
217
201
178
133
0
5,000
10,000
15,000
20,000
25,000
Consent Agenda Email%
2010/2011/2012/Nov 201370.53% 86.40%
87.70%
88.17%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
2010
2011
2012
2013
Consent Agenda % I-TIC
2010/2011/2012/Nov 2013
62.76%
64.40%
62.80%
63.60%
61.50%
62.00%
62.50%
63.00%
63.50%
64.00%
64.50%2010
2011
2012
2013
10/1/13 THRU 11/30/13
ACCOUNTING/PAYMENT 0
ADMINISTRATIONS 1
COMPLAINT 0
MEMBER SERVICES 0
OPERATIONS 3
SERVICE REQUEST 0
SPAM 0
OTHER 0
TEST 5
TOTAL 9
HELP DESK REPORTDecember 13, 2013
Consent AgendaMotion to Adopt
• Membership Report• General Manager’s Report• Help Desk Report• Statistics
Appoint 2014 Nominating Committee . . . Mr. Charles Nelson
Financial Report
• Financial Overview . . . Mr. Charles Carney
Income and Expense for Month
YTD Income and Expense
Non Contractor Expenses
Cost Per Incoming Call
Total Cost Per Incoming Call
Louisiana One CallOut-In Ratio
Budget Category Yearly Comparisons
Cost per Incoming Call
Incoming Nov 2011 YTD 583,209 Incoming Nov 2012 YTD 513,388 Incoming Nov 2013 YTD 514,363 % change 2013 vs. 2012 0.2%
2011 2012 2013
Contract Items $ 3.06 $ 2.98 $ 2.92
Building Expense $ 0.10 $ 0.16 $ 0.12
Board Expense $ 0.10 $ 0.10 $ 0.08
Office Administration $ 0.17 $ 0.19 $ 0.19
Compensation Items $ 0.66 $ 0.78 $ 0.84
Marketing $ 0.81 $ 0.94 $ 0.69
Insurance $ 0.16 $ 0.21 $ 0.22
Plant Replacement $ 0.02 $ 0.13 $ 0.04
System Development $ 0.04 $ 0.04 $ 0.04
Budget Category Cost per Incoming Call
$-
$0.10
$0.20
$0.30
$0.40
$0.50
$0.60
$0.70
$0.80
$0.90
$1.00
2011
2012
2013
Financial Report November 2013
• Total Current Assets . . . Mr. Charles Carney
Louisiana One Call Total Current Assets
Annual History 2000 - 2012
679,6
47
811,4
95
798,6
21
759,5
12
924,0
25
1,1
26,6
89
1,4
22,3
14
1,6
23,7
74
1,6
32,8
91
1,6
41,4
99
1,7
26,6
82
2,2
55,4
52
2,0
89,2
06
Dec00
Dec01
Dec02
Dec03
Dec04
Dec05
Dec06
Dec07
Dec08
Dec09
Dec10
Dec11
Dec12
NOTE: One Call Locates closed February 2011; March 2, 2011-$571,513.63 was moved to Louisiana One Call Expense Account ($228,605.45) and Capital Account ($342,908.18).
Louisiana One Call Total Current Assets
Dec 2012 - Nov 2013
2,0
89,2
06
2,1
29,8
43
2,1
20,1
78
2163507
2,0
30,4
66
2,0
46,5
70
2,0
55,6
91
2,1
06,5
49
2,1
45,4
05
2,1
66,3
14
2,2
02
,75
2
2,1
86
,58
3
1,900,000
1,950,000
2,000,000
2,050,000
2,100,000
2,150,000
2,200,000
2,250,000
De
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Ja
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NOTE: April-$201,559.76 payment to 2g Marketing ($133,041difference from March Assets)
Louisiana One Call Total Current Assets
2000 – Nov 2013
$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Cash Investments Acct Receivable Pre Paid Expense Accrued Interest Total Current Assets
Accounts ReceivableNovember 2013
0
50,000
100,000
150,000
200,000
250,000
300,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Amt Rec'd Receivables
Amount Billed 235,006 216,154 252,420 265,721 268,516 245,431 265,613 255,905 241,360 255,361 192,998Amount Rec’d 235,006 216,154 252,420 265,721 268,506 245,400 265,360 254,778 237,820 197,640 8,934% Outstanding 0% 0% 0% 0% .01% .01% .10% .44% 1.47% 22.60% 96%
Financial Report
• Estimated Call Volume . . . Mr. David Frey
Louisiana One CallEst vs Act-Incoming
2012/Nov 2013
0100002000030000400005000060000
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
Estimated Actual
MONTHLY +2% -1% -2% -9% -4% -11% -13% -16% -7% +2% -3% -17% +15% +7% +2% +5% +3% -5% +3% -4% -2% +1% -8%YTD +1.4%
Louisiana One CallEst vs Act-Outgoing
2012/Nov 2013
0
50000
100000
150000
200000
250000
300000
350000
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
Estimated Actual
MONTHLY +2.3% -2% -6% -10% -18% -0- -11% -15% -4% +5% -1% -17% +17% +7% +2% +5% +3% -5% +2% -5% -4% 0% -8%YTD +1%
December 13, 2013Board Meeting
• Adopt 2014 Budget
December 13, 2013Board Meeting
• Adopt October 24, 2013 Board Meeting Minutes
December 13, 2013Board Meeting
• Discuss Proposed Board Policy 6109.01
December 13, 2013Board Meeting
• Discuss Proposed Bylaws Amendment
BREAK
Executive Director’s Report
• Fall SOCS Meeting Update– David Frey, Brent Saltzman, James Martarona
• Dig Law Advisory Committee Update• LA Damage Prevention Summit
– March 17-19, 2014
• Annual Meeting– March 27, 2014 (moved from 20th)
• Discuss Month/Place for 2014 Planning Session
December 13, 2013Board Meeting
New Business . . .Mr. Charles Nelson
•Approve 2014 Calendar
December 13, 2013Board Meeting
• Public Forum
December 13, 2013Board Meeting
• Executive Session– Discuss Personnel Matters– Discuss LOC/OCC Contract Renewal
December 13, 2013Board Meeting
• Adopt Resolution for 2014-2016 LOC/OCC Contract
December 13, 2013Board Meeting
• Closing Remarks . . .Mr. Charles Nelson
December 13, 2013Board Meeting
• Adjourn
Adjourn