Beyond the

Payments Page

Charles HealHead of Sales & Business

Development

x3omnichannel

x2international

40%

mobile

Source: Internet Retailer Top 500OC&C, The Global retail empireIMRG/Capgemini eRetail Sales Index

contactless

mobile

no more queues

biometric

+30%YOY

globalhighly

profitable

what is

Source: LexisNexis, The True Cost of Fraud Study

online fraud

Fraud losses – UK, since chip & pin introduction

20132003

Card Not PresentCard Present

29% 67%

Source: Fraud the Facts 2014, Financial Fraud Action UK

43%very concerned credit card fraud levels

Source: Worldpay, Fragmentation of Fraud, 2014

0.9%

fraud rate

Source: Cybersource, Online Fraud Management Benchmark Study

2-4%

reject rate

Source: Cybersource, Online Fraud Management Benchmark Study

11%

checkouts abandoned because of payment decline

Source: Statista, Why do online shoppers leave without paying?

how do we turn

into

add more payment options?

will this payment method increase

sales?

does this payment method fit my

customers?

how will this payment method

impact conversion?

Source: IDF, Erfolgsfaktor Payment

-79%-68%

-55%

-40%

-22%

OpenInvoice

CreditCard PayPal

DirectDebit Sofort.

Impact of Payment Methods on Checkout Abandonment -Germany

look for reasons to accept, not reject orders

Credit Card Registered

Customer Places Order

Delivery Location

we must focus on customers, not fraudsters

DISTRIBUTED ORDER MANAGEMENT

OMNICHANNEL INVENTORY MANAGEMENT

STORE FULFILMENT

RETAIL ASSOCIATE PLATFORM

PAYMENT PROCESSING

FRAUD & RISK MANAGEMENT

TAX, DUTIES & FEES

increase sales through improved conversion rates

drive customer satisfaction through

local payments

reduce payment costs and eliminate

fraud

cheal@ebayenterprise.com