Post on 01-Apr-2015
BEST Survey 2010City report: Copenhagen
Benchmarking in European Service of public Transport
BEST 2010
BEST City report 20102
Content
1. About the survey
2. How to read the graphs
3. Results Results per index in 2010, 2009, 2008 and
2007
Satisfaction per city/region 2005 – 2010 with:
Traffic supply
Reliability
Information
Staff behaviour
Security and safety
Comfort
Perception of social image 2005 - 2010
Perception of value for money 2005 - 2010
Citizens stated loyalty to public transport 2005 - 2010
4. Quality indicators impact on overall citizen satisfaction 2010
5. Results per subgroup
6. Background information Gender
Age
Life situation
PT travel frequency
BEST 2010
3
About the survey
The following cities participated in the BEST 2010 survey:
Stockholm
Oslo
Helsinki (with additional questions)
Copenhagen
Vienna
Geneva (with additional questions)
For all cities 1.000 residents in defined areas have been interviewed. An additional 600 interviews where conducted in Helsinki in 2010. All interviews have been done by telephone.
The fieldwork was conducted between March 1st and March 14th 2010.
Results from the survey have been weighted with respect to sex and age to match the profile in each area.
In 2010 the special topic was transfers. Five questions related to this topic was added to the questionnaire. The results is to be found in a separate report.
BEST City report 2010
BEST 2010
BEST City report 20104
Eight dimensions believed to affect satisfaction included in the survey
Background variables: Travel frequency by public transport PT modes most often used Main occupation Sex Age Post code (geography)
Loyalty
8. Value for money
7. Social image
Satisfaction
1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal security/safety6. Comfort
Ridership
BEST 2010
BEST City report 2010
Response rates
Response rates are calculated as follows:
YEAR 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Copenhagen 38 % 54 % 55 % 56 % 53 % 39 % 40 % 32 % 37 % 34 %
Geneva 50 % 47 % 50 % 49 % 47 % 56 % 43 % 40 % 38 %
Helsinki 41 % 49 % 45 % 47 % 40 % 37 % 32 % 26 % 30 % 36 %
Oslo 37 % 44 % 48 % 45 % 40 % 39 % 28 % 27 % 28 % 27 %
Stockholm 50 % 64 % 56 % 60 % 56 % 50 % 64 % 51 % 62 % 64 %
Vienna 39 % 57 % 58 % 61 % 58 % 58 % 54 % 46 % 43 % 16 %
5
BEST Survey response rate =
Number of completed interviews
(Total sample ÷ telephone numbers not in use / not in target group)
BEST 2010
BEST City report 20106
Sampling Sampling procedures varies from country to country. In Norway, Denmark and Finland samples are drawn from
databases covering both mobile and fixed line telephones. In Sweden and Switzerland samples are drawn from fixed
line telephones. In all instances it is estimated that approximately 85-95%
of the adult population in all included countries can be reached by telephone.
The primary sampling unit varies across countries (see table on right hand side).
The secondary sampling unit for fixed line phone numbers are the person in the household who last had a birthday. For mobile telephone numbers the secondary sampling unit are the individuals uses the particular mobile phone.
There are no single, clear answer to what the best sampling method and procedure is. In case of the BEST survey there is little reason to believe that there should be a strong correlation between attitudes towards the public transport system and telephone usage, fixed line or mobile.
From Norway and other countries we know that there is a relatively strong correlation between age and mobile subscription. The younger people are the more likely they are to be using mobile telephones. In the BEST survey the completed data are weighted with respect to age, and hence adjusted for this possible skewness.
City Sample base and primary sampling unit
Stockholm Fixed line sample, household primary sampling unit
Oslo Fixed line and mobile sample, phone number primary sampling unit
HelsinkiFixed line and mobile sample, phone number primary sampling unit, priority to mobile telephone numbers
Copenhagen Fixed line and mobile sample, phone number primary sampling unit
Vienna Fixed line and mobile sample, phone number primary sampling unit
Geneva Fixed line sample, household primary sampling unit
BEST 2010
BEST City report 20107
Mobile interviews*
City % mobile interviews 2008 % mobile interviews 2009 % mobile interviews 2010
Stockholm 2,5%** 2,3%** 2,1%**
Oslo 40% 39% 44%
Helsinki 82% 96% 98%
Copenhagen 25% 35% 36%
Vienna 7% 9% 44%
Geneva 0% 0% 0%
* Share of interviews conducted with respondents using a mobile phone
** If mobile callback requested by respondent only
BEST 2010
BEST City report 20108
How to read the graphs
Time series
4449 47
51
58 58
0
20
40
60
80
100
2001 2002 2003 2004 2005 2006
CITIZEN SATISFACTION
<TOTAL BASE: NNN>
The graphs show the proportion of the respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.
Respondents with a neutral position are not displayed in the graphs.
The graphs also include results from previous surveys, shown in the table to the right as the proportion of the respondents who agrees to the statement in question.
BEST 2006
10 Citizens Satisfaction Survey 2006
BEST Survey 2007Citizen satisfaction
80
79
76
73
67
66
58
-5
-3
-3
-6
-10
-10
-11
Vienna
Helsinki
Prague
Berlin
Stockholm
Oslo
Copenhagen
Partially/Fully agree Hardly/Don't agree at all<TOTAL BASE: NNN>
5852585658
4751585866
6764666567
..637373
..80.76
8078768179
7875757480
20032004200520062007
Development per index in the different cities are also shown as time lines.
All graphs are standard PowerPoint-graphs where different categories can be hidden and value labels displayed at ones own preference.
Results 2010Copenhagen
BEST 2010
BEST City report 201010
Copenhagen Indices 2010
CITIZEN SATISFACTION
TRAFFIC SUPPLY
RELIABILITY
INFORMATION
STAFF BEHAVIOUR
SECURITY AND SAFETY
COMFORT
SOCIAL IMAGE
VALUE FOR MONEY
LOYALTY
-13
-21
-26
-27
-8
-10
-14
-9
-44
-23
60
56
43
45
65
71
56
71
28
47
Partially/Fully agree Hardly/Don't agree at all
2010 2009 2008 2007 2006
60 56 50 58 56
56 54 55 57 56
43 43 41 40 38
45 46 48 43 48
65 68 65 66 65
71 68 69 70 70
56 58 55 54 54
71 73 69 70 68
28 28 27 35 32
47 47 42 49 45
Copenhagen 2010
Quality dimensions
BEST 2010
BEST City report 201012
TRAFFIC SUPPLY
PT is good for school_work trips
PT is good for leisure trips
PT is good for trips in the city centre
PT is good for trips outside the city centre
Nearest stop is close to where I live
Travel time on PT is reasonable
Waiting time is short at transfers
I am satisfied with the number of departures
-21
-25
-34
-7
-27
-10
-21
-23
-21
56
54
40
81
40
83
55
37
55
Partially/Fully agree Hardly/Don't agree at all
Copenhagen Traffic supply
2010 2009 2008 2007 2006
56 54 55 57 56
54 54 49 56 56
40 38 39 41 42
81 81 81 80 81
40 36 38 41 41
83 84 84 85 83
55 53 50 56 58
37 37 41 37 39
55 50 53 55 50
BEST 2010
BEST City report 201013
Reliability -26 43
Partially/Fully agree Hardly/Don't agree at all
2010 2009 2008 2007 2006
43 43 41 40 38
Copenhagen Reliability
BEST 2010
BEST City report 201014
Copenhagen Information
INFORMATION
It is easy to get the information needed when planning a trip
Information is good when traffic problems occure
Information is good in stops and terminals
-27
-10
-38
-32
45
71
26
37
Partially/Fully agree Hardly/Don't agree at all
2010 2009 2008 2007 2006
45 46 48 43 48
71 71 74 69 70
26 28 29 27 27
37 39 39 33 -
BEST 2010
BEST City report 201015
Copenhagen Staff behaviour
STAFF BEHAVIOUR
Staff answers my questions correctly
Staff behaves nicely and correctly
-8
-9
-6
65
57
73
Partially/Fully agree Hardly/Don't agree at all
2010 2009 2008 2007 2006
65 68 65 66 65
57 60 57 58 57
73 75 72 73 73
BEST 2010
BEST City report 201016
Copenhagen Security and safety
SECURITY AND SAFETY
I feel secure at stations and bus stops
I feel secure on board busses and trains
I am not afraid of traffic accidents when using PT
-10
-17
-9
-5
71
58
73
84
Partially/Fully agree Hardly/Don't agree at all
2010 2009 2008 2007 2006
71 68 69 70 70
58 52 56 59 58
73 68 69 71 70
84 85 83 79 82
BEST 2010
BEST City report 201017
Copenhagen Comfort
COMFORT
PT travel is comfortable
Transfers are easy
Busses and trains are modern
Busses and trains are clean
I normally get a seat when travel with PT
-14
-13
-16
-7
-23
-11
56
55
56
66
39
65
Partially/Fully agree Hardly/Don't agree at all
2010 2009 2008 2007 2006
56 58 55 54 54
55 58 55 54 53
56 57 57 53 58
66 67 62 63 59
39 41 38 38 38
65 67 65 64 64
BEST 2010
BEST City report 201018
SOCIAL IMAGE
More people will travel with PT in the future
PT is good for the environment
PT is beneficial to society
-9
-18
-6
-4
71
47
81
84
Partially/Fully agree Hardly/Don't agree at all
Copenhagen Social Image
2010 2009 2008 2007 2006
71 73 69 70 68
47 49 43 46 42
81 82 77 76 77
84 87 85 86 83
BEST 2010
BEST City report 201019
Copenhagen Value for money
VALUE FOR MONEY
PT gives good value for money
PT fares are reasonable
-44
-31
-57
28
34
21
Partially/Fully agree Hardly/Don't agree at all
2010 2009 2008 2007 2006
28 28 27 35 32
34 35 32 39 39
21 22 22 30 25
BEST 2010
BEST City report 201020
Loyalty -23 47
Partially/Fully agree Hardly/Don't agree at all
2010 2009 2008 2007 2006
47 47 42 49 45
Copenhagen Loyalty
Impact on satisfaction
Indicators impact on citizen satisfaction
How is the most important areas for improvements determined?
Traffic supply Nearest stop is close to where I live Waiting time is short at transfers I am satisfied with the number of departures
Reliability Capability to run on schedule
Information It is easy to get the information needed when
planning a trip Information is good when traffic problems occur
Staff behaviour Staff answers my questions correctly Staff behaves nicely and correctly
Security and safety I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using
PT Comfort
Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT
Description of the analysis: The indicators shown to the left have been
used to determine the impact they have on citizens over all satisfaction.
The selected indicators have been chosen as they are independent of each other and describes different phenomenon. I.e. ‘Travel time’ is not included as this element is a function of and covered through ‘Nearest stop is close to where I live’, ‘Number of departures’ and Waiting time is short at transfers’.
As such the indicators included are thought to be the ones who are possible to influence and describes the most concrete properties of the public transport system.
Price has not been included in this analysis, as the perception of price most often is a function of the perception of other properties.
A stepwise regression method has been used in the analysis.
On the following slide the five indicators with strongest significant impact on satisfaction are listed in ranked order for all participating cities in 2010.
Overall satisfaction
with PT
22
BEST 2010
BEST City report 201023
Impact on satisfaction - Copenhagen
I am satis-fied with the number of departures
Public transport
mostly runs on schedule
Transfers are easy
The busses and trains
are modern
The staff behaves
nicely and correctly
0.23
0.23
0.18
0.17
0.11
I am satisfied with the number of departures
Public transport mostly runs on schedule
Transfers are easy
I feel secure at sta-tions and bus stops
The busses and trains are modern
I normally get a seat when I travel with pub-
lic transport
It is easy to get the in-formation needed when
planning a trip
0.24
0.21
0.15
0.12
0.12
0.08
0.05
I am satisfied with the number of departures
Public transport mostly runs on schedule
Waiting time is short at transfers
Transfers are easy
The staff answers my ques-tions correctly
The busses and trains are modern
I normally get a seat when I travel with public transport
The staff behaves nicely and correctly
Nearest stop is close to where I live
0.24
0.19
0.13
0.12
0.10
0.08
0.07
0.07
0.06
2009 20102008
When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.
Copenhagen 2010
Appendix
Copenhagen 2010
Citizen satisfaction in subgroups
BEST 2010
BEST City report 201026
Copenhagen Citizen satisfaction - Subgroups
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
60
5961
5959
567173
6873
6341
27
7175
5849
56
68.483511646634573.0524298014788
56.163110701063366.963653691022766.411824189998668.6552669607213
51.9507750567411
-13
-12-14
-14-16
-10-11
-2
-14-7
-12-18
-25
-8-8
-11-16
-22
-6.56593090547144-9.9542042499832
-15.4773013531139-12.1542976971074
-8.93967997545498-13.1952420135668
-7.81744789930871
Hardly/Don't agree at all
Partially/Fully agree<TOTAL BASE: 997>
Copenhagen 2010
Traffic supply in subgroups
BEST 2010
BEST City report 201028
Copenhagen Traffic supply - Subgroups
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
56
5358
5755
5166
63
6463
5444
36
6364
544950
64.574669363968362.0287965372646
52.261048117997757.312456858514358.1500831873828
64.530785556365651.5299783117402
-21
-22-20
-20-23-23
-16-9
-16-15
-22-30-31
-15-14
-22-26-26
-14.7850315935198-16.3620402213855
-23.1439817335894-19.7021710931863
-22.8213582790843-13.3117017288557
-21.4783830831573
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201029
Copenhagen Good for work/school trips - Subgroups
<TOTAL BASE: 979>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
54
5256
6753
4466
61
7660
4740
31
6556
504849
65.127646182895551.628364712863
49.697056923576457.745978152543656.984013822124
66.584297257553552.8424710854724
-25
-28-22
-21-28
-31-10
-6
-7-18
-28-41
-36
-17-19
-27-30-29
-15.5741135894956-23.7357803198989
-29.1746466333522-16.5530518639109
-28.8348727254908-15.4771614389885
-28.1417309053881
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201030
Copenhagen PT is good for leisure trips - Subgroups
<TOTAL BASE: 984>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
40
3545
5035
3255
69
5948
3622
19
4848
3832
39
56.165161290322547.3300405422942
38.202154057474946.2823888442303
33.404986420285844.7859863271104
26.9428732806695
-34
-38-30
-25-38
-40-23
-5
-16-23
-39-53
-48
-25-19
-36-41
-43
-21.9580903225806-26.8138885110362
-36.2434116523299-27.2217916813077
-40.3563405843084-29.0182295299981
-40.3661237770209
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201031
Copenhagen PT is good for trips in the city centre - Subgroups
<TOTAL BASE: 985>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
81
7983
818281
8560
8788
8171
57
8187
8284
72
81.640082229191385.585048914989384.9622747191196
76.040111776325789.7471298913946
84.426637047978280.3572457439946
-7
-7-6
-4-8-6-7-5
-5-3
-7-13
-8
-8-9
-5-4
-11
-7.73324530208224-7.16752738911065-6.70086652828572-6.06256395736081-6.15942369283655
-8.06857269129786-6.44673680833204
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201032
Copenhagen PT is good for trips outside the city centre - Subgroups
<TOTAL BASE: 981>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
40
3742
3440
3357
52
474040
3426
4642
3535
44
45.086282568538240.8531464861177
35.767203623572140.4104716655113
36.915186030790436.1206515253613
32.7659909889327
-27
-26-28
-33-25
-30-22
-15
-24-25
-27-29
-43
-23-24
-27-30-31
-17.7081402761286-19.6522529260484
-28.1088333112138-26.7769557072153-26.8416538054362
-21.8234873289776-31.9073806673308
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201033
Copenhagen Nearest stop is close to where I live - Subgroups
<TOTAL BASE: 999>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
83
8085
888181
8783
8793
8270
63
9296
827273
90.377984184385490.4357397600609
77.263804018428991.3987148192946
80.071881858283891.485693184891
75.7640700392358
-10
-11-9
-6-10-11
-7-10
-9-2
-9-18
-26
-40
-9-17-15
-6.998484461984-5.86948602127337
-9.50480760416039-3.07194864598051
-12.8189835729917-4.89900473065505
-17.1828627786358
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201034
Copenhagen Travel time on PT is reasonable - Subgroups
<TOTAL BASE: 989>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
55
5358
455352
7175
5965
5346
29
6568
564443
66.430682892426772.4356178048373
50.006024238392254.3686446280041
52.180505139762174.0360599778442
54.5324937626233
-21
-22-20
-24-25
-19-17
-8
-18-17
-21-27
-33
-12-13
-23-29-29
-13.8451150158306-6.23910416070572
-26.1567847330084-22.2704114381846
-27.224210599925-9.31244130295092
-17.1642097951947
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201035
Copenhagen Waiting time is short at transfers - Subgroups
<TOTAL BASE: 985>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
37
3637
3838
3147
35
4045
3627
21
4644
3532
25
52.982038295044647.4976507984159
30.335711285507536.1986825312522
51.124263364335140.1345149214272
33.9583212735166
-23
-22-25
-27-23
-26-18-17
-22-18
-23-31
-24
-16-17
-29-22
-32
-20.2488401475818-19.5853835100902
-29.0143785263686-29.1942790782475
-25.723285633459-7.12095163566156
-17.9824023154848
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201036
Copenhagen I am satisfied with the number of departures - Subgroups
<TOTAL BASE: 963>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
55
5356
505453
6069
5665
5741
38
6366
5145
54
58.058269837767759.2428974267481
51.594786152633254.0001261658392
63.851346062934276.8494477025648
54.4087988422576
-21
-20-23
-20-23-23-21
-6
-23-16
-21-26-26
-15-15
-24-29
-20
-14.546907128731-22.1888903975925-20.4307461412134
-27.3744506529082-15.0862676221694
-11.1261982920794-12.5540955137482
Hardly/Don't agree at all
Partially/Fully agree
Copenhagen 2010
Reliability in subgroups
BEST 2010
BEST City report 201038
Copenhagen Reliability - Subgroups
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
43
4443
344242
5162
4351
4930
28
5550
4238
25
50.938654451783862.1855939610275
46.475722511972944.1171793117852
50.570734440990248.0104222301566
33.8206269819841
-26
-25-27
-35-25
-27-25
-8
-27-22-21
-35-24
-18-17
-26-33
-39
-18.2470616717196-11.6310885754535
-24.7948684337707-26.3983015935972
-20.6232996152317-13.0210008527816
-27.0785766657139
Hardly/Don't agree at all
Partially/Fully agree
Copenhagen 2010
Information in subgroups
BEST 2010
BEST City report 201040
Copenhagen Information - Subgroups
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
45
4545
5046
4241
50
4248
444342
494345
4238
46.858109729269150.0743312057759
43.534782758654240.3117901209981
48.138015683172348.4356637011868
46.6950211838539
-27
-25-28
-24-24
-28-35
-25
-31-23
-28-26
-21
-22-28-28-29
-31
-23.6202737655846-19.8925023595092
-26.1108364647441-31.1856068941065-31.5988506540933
-24.9163231297281-25.063376046983
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201041
Copenhagen It is easy to get the information needed when planning a trip - Subgroups
<TOTAL BASE: 984>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
71
7369
7973
6968
61
6578
7170
66
7467
7073
65
71.349603366269378.1637423345273
73.604926039759965.6989086065062
76.222946467426273.7880248969931
67.077160691275
-10
-9-11
-6-8
-11-19
-12
-12-10
-9-11
-8
-7-12-13
-9-12
-9.16880856611889-6.89056592906408
-9.30452276361762-13.0546553658233-11.9123204127572-10.0416259828357-10.2708803611738
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201042
Copenhagen Information is good when traffic problems occure - Subgroups
<TOTAL BASE: 972>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
26
2428
2926
2422
39
2727
2227
34
282828
2123
27.028669695336324.623056843417623.771622653432
18.216360647697231.7999482401656
37.356907976066839.8520677417575
-38
-35-41
-35-35
-39-49
-35
-45-36
-38-35
-29
-33-43
-39-41-40
-34.3855650522317-28.9845261749847
-38.6207577472947-42.5783792993753-43.5975609756098
-32.9587598279187-32.1483735726238
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201043
Copenhagen Information is good in stops and terminals - Subgroups
<TOTAL BASE: NNN>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
37
3737
4238
3332
50
363940
3226
4533
3732
25
41.850843745092747.1123484446014
32.910062265727436.749101375784136.2599518491733
33.926947399589733.1148728306266
-32
-32-32
-32-29
-34-38
-28
-36-24
-38-32
-27
-26-28
-33-35
-41
-27.4918766131013-23.8746159387961
-30.5477305336927-38.0942210796814-39.3830244855406
-31.9210072303281-32.8132853839756
Hardly/Don't agree at all
Partially/Fully agree
Copenhagen 2010
Staff behaviour in subgroups
BEST 2010
BEST City report 201045
Copenhagen Staff behaviour - Subgroups
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
65
6564
6364
6176
70
6871
6358
52
6665
6366
64
67.859035260256260.563321901427
69.806450325907554.9295865945521
62.477768893411957.463642163422
61.9022792336811
-8
-6-9
-13-6
-8-7-6
-10-9
-6-7
-4
-8-9-8-9
-3
-9.17808882896033-5.59309542698875-6.73887999521238
-15.5291937773527-7.47998998489658
-9.91939675617026-5.52275180595576
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201046
Copenhagen Staff answers my questions correctly - Subgroups
<TOTAL BASE: 951>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
57
5757
615352
7066
6266
5545
43
5959
525860
60.311470232645654.6857326009501
62.379045566589445.7620897565965
50.802919945690652.11189599078454.2743076235855
-9
-8-11
-15-8
-10-8
-4
-10-10
-8-10
-4
-9-11
-9-12
-5
-10.8384027527452-7.66865703533993-7.64240441448812
-14.2813987248328-7.29970142839003
-14.0094691934728-7.00658874329958
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201047
Copenhagen Staff behaves nicely and correctly - Subgroups
<TOTAL BASE: 983>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
73
7372
6574
7081
73
7377
7170
62
7270
7474
68
74.959610661784966.1842361336361
77.075247285061363.5155817732891
73.9727059396862.3803888615898
69.570866394962
-6
-5-7
-12-4-5-6
-8
-9-8
-3-4-4
-8-7-6-6
-2
-7.61610371681947-3.60817385663315
-5.85464980119833-16.6978401913478
-7.65750025646287-6.1617727017652-4.03101409784878
Hardly/Don't agree at all
Partially/Fully agree
Copenhagen 2010
Security and safety in subgroups
BEST 2010
BEST City report 201049
Copenhagen Security and safety - Subgroups
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
71
7667
6972
6980
64
757574
6546
7579
6972
67
78.63598244043376.5473329591289
72.610460546170461.4612847207797
74.049010737404775.7489234634094
72.3384032208077
-10
-7-14
-10-9
-13-8
-11
-9-5
-8-17
-20
-8-6
-12-9
-15
-6.38403299838109-10.9037872308711-12.0867928103704
-17.3009653014306-5.08067402808694-6.07958471807486-6.88823841086537
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201050
Copenhagen I feel secure at stations and bus stops - Subgroups
<TOTAL BASE: 995>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
58
6551
555756
6658
646060
5136
6471
5255
59
65.065498251879463.705187318533
56.198243808992553.8790945253151
60.104785966757867.1604730073533
58.2024061159495
-17
-11-22
-18-15
-19-11
-26
-15-10
-14-27
-30
-12-11
-23-13
-20
-16.0590009453356-15.4324954384056
-20.2994129364492-22.2297002972615
-7.96742775027942-7.43471725104455
-18.2682020558972
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201051
Copenhagen I feel secure on board busses and trains - Subgroups
<TOTAL BASE: 993>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
73
7967
7374
6983
55
787678
6333
7782
7075
63
82.183775240210278.875479026046877.4967747031411
59.185266937599274.763081026758577.2527309574415
74.9228671394243
-9
-6-11
-5-7
-12-7
-9
-7-4
-6-16
-22
-6-4
-9-9
-16
-1.94699118186956-12.0274430523829
-10.028303625497-18.2415822157842
-3.6372971669907-1.80765104222698-1.69415507461355
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201052
Copenhagen I am not afraid of traffic accidents when using PT - Subgroups
<TOTAL BASE: 997>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
84
8582
778483
9278
8489
8579
66
85858485
78
88.658673829209387.0613325328067
84.139153270688771.3528771445398
87.279165218698182.833566425433383.8899364070491
-5
-3-8
-6-5
-7-5
0
-6-2
-5-8-8
-5-3
-5-5
-10
-1.14610686793812-5.25142320182495-5.9314864470156
-11.4114451678979-3.6372971669907
-8.99638586095305-0.702358102085384
Hardly/Don't agree at all
Partially/Fully agree
Copenhagen 2010
Comfort in subgroups
BEST 2010
BEST City report 201054
Copenhagen Comfort - Subgroups
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
56
5756
555355
6470
5861
5750
44
57585859
45
62.140612750239563.654810429986
54.206410373606654.283960441324356.908234793198859.5081179007438
51.7915602259861
-14
-13-15
-15-16-14-12
-7
-15-12-13
-17-19
-14-13-13-12
-21
-13.6350422115541-9.84791558196876
-15.7152212355906-17.5648930050923-16.2199722616174
-11.6144021975672-10.9090081530242
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201055
Copenhagen PT travel is comfortable - Subgroups
<TOTAL BASE: 993>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
55
5257
604951
7268
6164
5244
42
5455
6058
37
60.979047561884459.255697888767559.5514862694505
54.228703409469649.8465935951261
61.202813387724746.7055145900011
-13
-12-14
-15-15-15
-8-8
-9-11
-13-19
-29
-13-9
-11-11
-27
-12.2951647834981-9.03672572113844
-13.8905637029041-15.9920130519365
-12.5628887991409-4.20583437764409
-15.6489045495678
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201056
Copenhagen Transfers are easy - Subgroups
<TOTAL BASE: 982>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
56
5359
6358
5256
54
6266
574042
655959
4937
67.373517598747574.9095889639904
51.296355258968452.9550631845485
61.45147504954469.4285467689277
49.4438705292862
-16
-16-16
-9-17-17-17
-12
-14-9
-16-23
-28
-11-13
-15-17
-27
-10.7092017666271-9.36741200070672
-19.4617750844019-18.6666981826132
-15.4248574729269-6.262741701711
-13.2811922888532
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201057
Copenhagen Busses and trains are modern - Subgroups
<TOTAL BASE: 993>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
66
6963
6760
6676
88
6868
6565
54
6870
6471
62
73.321586275890678.5594899144593
61.031362708916660.8161830666443
72.912498865105762.3600357052514
65.2227756768883
-7
-7-7
-5-9
-6-7
-2
-8-8-6-6
-15
-7-9
-5-7
-10
-7.5114674855353-2.65002446922116
-5.31016970017627-10.1429990894176
-1.97847301143034-8.82803618209678
-4.73970589581826
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201058
Copenhagen Busses and trains are clean - Subgroups
<TOTAL BASE: 991>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
39
4534
293838
4459
3737
4240
31
3941
3743
36
40.438455651756344.3483916763996
33.418941285750739.6862729273732
32.459073362699742.033047710706
35.3505598798074
-23
-19-27
-30-25
-20-21
-7
-24-23-22-22-21
-25-25-24
-14-26
-26.8593350639477-18.7446742310176
-27.6870459204214-23.7509859815284
-38.2558004840129-29.4169983746551
-16.1391761305845
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201059
Copenhagen I normally get a seat when travel with PT - Subgroups
<TOTAL BASE: 986>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
65
6665
5762
6774
80
5972
6861
51
616668
7355
68.669377629058361.2008837063131
65.652149998297563.8594438191964
67.871533093518462.744710360047362.415235649464
-11
-9-14
-18-12-11
-8-6
-20-8-7
-14-3
-14-10
-9-9
-17
-10.7568186706281-9.44074148775992
-12.2897082435154-19.2707380046498
-12.877841540576-9.23509930886496
-4.63176629714589
Hardly/Don't agree at all
Partially/Fully agree
Copenhagen 2010
Social image in subgroups
BEST 2010
BEST City report 201061
Copenhagen Social image - Subgroups
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
71
7270
6669
7277
82
7777
6865
56
7572
6970
67
75.926122704236467.590295074311967.162629727345
70.719215046237976.4777666367397
72.603197771620169.6054971491854
-9
-8-10
-10-11
-7-7
-3
-8-7-8
-13-17
-8-7
-9-9
-13
-7.13192654639176-9.89687487133463
-11.7165664799584-9.51370516542452-7.68376769397293
-4.52712348841469-6.23123631051485
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201062
Copenhagen More people will travel with PT in the future - Subgroups
<TOTAL BASE: 982>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
47
5343
4743
5052
60
5656
453536
5450
4643
41
51.025266166473347.6294562516906
44.671542029311747.6822038903092
51.336592436253658.6269760734109
42.7433679874528
-18
-16-19
-15-21
-17-18
-9
-15-14-13
-28-31
-14-12
-19-20
-23
-14.6368701308975-17.2757391971907
-21.1287049390359-19.0863718137564
-21.4396737506596-8.27268577343448
-12.5932559831759
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201063
Copenhagen PT is good for the environment - Subgroups
<TOTAL BASE: 993>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
81
8082
738081
8690
8484
7780
75
828180
8480
84.040728875383673.3104120053973
76.299172168428479.8393461785547
87.211541170835372.2377132356576
80.3262909233462
-6
-6-6
-8-8
-3-3-2
-7-4
-6-6
-10
-6-7-5-5
-9
-4.89243446577719-8.52435742887118-8.14945357816035
-5.31703287945167-1.81864858349535
-3.53912312787307-5.06416346856673
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201064
Copenhagen PT is beneficial to society - Subgroups
<TOTAL BASE: 997>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
84
8484
798283
9195
9090
8278
55
8886
8284
80
92.200731259597181.8310169658479
80.375519590561384.340629476315
90.506804669816386.9449040057919
85.4510083476339
-4
-4-4
-7-5-3-1
0
-2-2
-4-5
-13
-3-1
-4-4
-6
-2.02431863311475-3.89052798794207
-5.93380933547412-4.25878235573098
0-1.76956156393653-1.10635240368701
Hardly/Don't agree at all
Partially/Fully agree
Copenhagen 2010
Value for money in subgroups
BEST 2010
BEST City report 201066
Copenhagen Value for money - Subgroups
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
28
2728
72526
4278
3130
252625
2929
2619
42
31.157861040669426.9216854717166
16.499439483906127.709868032864
37.663307379474321.9158426061344
31.7810269168525
-44
-46-43
-70-48
-41-30
-10
-42-43-41
-50-53
-46-45
-47-49
-26
-41.370736611497-47.8824966112995
-51.2110028785382-47.9121752011242
-39.3853725427581-54.6665426093328
-36.854515822153
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201067
Copenhagen PT gives good value for money - Subgroups
<TOTAL BASE: 993>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
34
3435
1131
3449
84
3838
3231
34
3834
3227
44
38.091822597021935.5669901607151
20.308689832919132.9158665563219
42.191927066212126.0889665539489
37.6760000278123
-31
-33-30
-61-33
-28-17
-6
-32-28-27
-38-40
-31-34
-36-33
-16
-29.1216381815544-32.969343896532
-36.7791540397757-37.7628962268364
-27.7515317159915-44.7138491598508
-23.7544123134545
Hardly/Don't agree at all
Partially/Fully agree
BEST 2010
BEST City report 201068
Copenhagen PT fares are reasonable - Subgroups
<TOTAL BASE: 993>
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
21
2121
41818
3472
2522
1822
14
2025
1911
41
24.223899484316918.094391220847
12.690189134893222.5038695094061
33.134687692736417.7427186583199
26.0341339033238
-57
-59-55
-80-63
-53-42
-14
-51-59
-55-62
-69
-61-55
-58-64
-36
-53.6198350414397-63.1095813650536
-65.6428517173008-58.061454175412
-51.0192133695247-64.6192360588148
-49.625548346572
Hardly/Don't agree at all
Partially/Fully agree
Copenhagen 2010
Loyalty in subgroups
BEST 2010
BEST City report 201070
Copenhagen Loyalty - Subgroups
Total
ManWoman
16 - 2425 - 4445 - 6465 - 79
80 +
DailyA few times per week
A few times per monthLess than monthly
Never
Københavns kommuneFredriksberg kommune
Københavns amtFredriksberg amt
Roskilde amt
Bus Metro S-togBus MetroBus S-tog
BusMetro S-tog
MetroS-tog
47
4548
404345
6069
5960
4626
17
5953
4340
36
61.79917265474359.301978332622
37.692533280197159.6250034608749
43.477528205992453.8303186432004
36.3923021984562
-23
-22-25
-20-24
-28-17-18
-14-14
-20-40
-58
-17-11
-25-26
-34
-13.6678770870653-11.8421649241142
-23.7862467669767-21.8075218894372
-24.2395867943335-14.1436990989367
-25.051733767958
Hardly/Don't agree at all
Partially/Fully agree
Copenhagen 2010
Background information
BEST 2010
BEST City report 201072
Public transport travel frequency – Copenhagen 2010
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Working, fulltime
Working part time
Student
Retired
Others
22
17
23
42
19
13
16
24
18
16
46
15
12
25
25
28
33
25
22
30
43
22
33
29
32
36
24
29
24
19
29
29
24
13
29
26
19
22
26
24
25
23
5
24
30
28
21
27
23
5
26
23
5
4
3
1
3
5
3
0
4
2
1
4
2
Daily
A few times per week
A few times per month
Less than monthly
Never
BEST 2010
BEST City report 201073
Life situation – Copenhagen 2010
Total
Man
Woman
16 - 24
25 - 44
45 - 64
65 - 79
80 +
Daily
A few times per week
A few times per month
Less than monthly
Never
56
62
46
15
81
63
7
0
49
45
60
61
61
8
4
12
8
8
13
3
0
7
10
8
8
6
12
11
11
74
6
0
0
0
26
12
8
4
20
18
25
0
16
88
98
16
26
18
24
26
4
4
6
2
5
7
2
2
3
7
5
5
3
Working, fulltime
Working part time
Student
Retired
Others
For more information and other reports see our web site http://best2005.net or https://report.scandinfo.se/best/