Best Practices for Independent Owners

Lori Cooper, Stonebrook Healthcare CenterSteve Flood, New Orange Hills,

John Mastrocola, Newport Nursing and RehabCorey Wright, Vienna Nursing and Convalescent

Hospital

Taking Quality to the Next Level

Strategic Planning• Assists you in developing your Mission,

Vision and Values.

• Gives you direction.

• Helps you prepare for the future.

• Makes you deliberate in your actions

• Sets a stage for accountability and results.

Workforce

Want a better pod? Get to know the peas.

GO TEAM!

Benefits of a Team–Reduced medical errors– Improved quality of care–Addresses workload issues–Reduces burnout of healthcare

professionals–Higher levels of patient

satisfactionClements, D. (2007)

Celebrate Success

Customer FocusKnow Your

Customers and What They

Want from You!

Measure Results

You need to know how you’re doing and then compare it to:

• Best local competitor• Like facilities in your state• Like facilities in the nation

Resources

Not Free, But Valuable

Quality: It’s a journey but definitely worth the trip!