Best Practices for Independent Owners
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Transcript of Best Practices for Independent Owners
Best Practices for Independent Owners
Lori Cooper, Stonebrook Healthcare CenterSteve Flood, New Orange Hills,
John Mastrocola, Newport Nursing and RehabCorey Wright, Vienna Nursing and Convalescent
Hospital
Taking Quality to the Next Level
Strategic Planning• Assists you in developing your Mission,
Vision and Values.
• Gives you direction.
• Helps you prepare for the future.
• Makes you deliberate in your actions
• Sets a stage for accountability and results.
Workforce
Want a better pod? Get to know the peas.
GO TEAM!
Benefits of a Team–Reduced medical errors– Improved quality of care–Addresses workload issues–Reduces burnout of healthcare
professionals–Higher levels of patient
satisfactionClements, D. (2007)
Celebrate Success
Customer FocusKnow Your
Customers and What They
Want from You!
Measure Results
You need to know how you’re doing and then compare it to:
• Best local competitor• Like facilities in your state• Like facilities in the nation
Resources
Not Free, But Valuable
Quality: It’s a journey but definitely worth the trip!