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Get Smart on Selection:
Katherine Jones, VP HCM Technologies
Bersin by Deloitte.
Deloitte Consulting LLC
November 18, 2014
5 Top Criteria for a Talent
Management System
Copyright © 2014 Deloitte Development LLC. All rights reserved.1 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Katherine Jones, Ph.D.
Vice President, HCM Technology Research
Bersin by Deloitte
• Research areas: Talent Management, HR
Technologies and Implementation; Workforce 2020
• Background: Academia, High Tech, Market Analyst
• Over 300 articles in print
Introduction
2©2014 Saba Software, Inc.
Question:
Are you Planning an
Integrated Talent
Management
Software Acquisition?
Click the green to say Yes
Copyright © 2014 Deloitte Development LLC. All rights reserved.3 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Who we are
Global provider of leading practices, trends, and benchmarking research in talent
management, learning, and strategic HR.
6 research practices• Human Resources
• Leadership Development
• Learning & Development
• Talent Acquisition
• Talent Management
• Tools & Technology
Offerings
• WhatWorks® Membership: Research, Tools, Education, Consulting
• IMPACT: The industry’s premiere conference on the Business of Talent
• Advisory Services & Consulting
Human
Resources
Talent
Acquisition
Leadership
Development
Learning &
Development
Talent
Management
Tools &
Technology
About Us
Agenda: Our Journey Today
• How does your HCM strategy influence your technology
decisions for today and tomorrow?
• What applications do you need to manage your talent?
• How do you want your end users to interact with the new
application?
• How will you get the analytics your executives have been
hounding you for?
Change is Afoot!
Copyright © 2014 Deloitte Development LLC. All rights reserved.6 Get Smart on Selection: 5 Top Criteria for a Talent Management System
People Management is Changing
Characteristics of a
Successful Implementation
Standardized
People PracticesMeasuring
Coaching
Performance
JIT Learning
Social
Collaboration
Systems of
Record
Engagement
Employees =
Customers
Mobile Workforce
Copyright © 2014 Deloitte Development LLC. All rights reserved.7 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Another Change: The Move toward an Employee-Centric Organization
Company Actions: Perks and
benefits
Employee Philosophy: “Happy
employees provide better customer
service.”
Employee Goals: Contentment
Measures: Formal or informal
measures of morale
Company Actions: Discrete
engagement initiatives
Employee Philosophy: “People
are our greatest asset.”
Employee Goals: Discretionary
effort
Measures: Formal tracking of
company engagement levels
Company Actions: Integration of
systems and processes
Employee Philosophy: “Our
people are customers of our
management.”
Employee Goals: Passion and
loyalty
Measures: Business results
Employee Satisfaction
Employee Engagement
Employee-Centricity
Copyright © 2014 Deloitte Development LLC. All rights reserved.8 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Addressing Strategy Shifts through Technology
41% Desire to move to new cloud-based
technology/SaaS
Move from disparate local HR
systems to one global system 35%
Desire to consolidate around one
vendor's platform 29%
Investments in Human Capital Management Systems 2014 Katherine Jones. Bersin by Deloitte. Spring 2014.
Technology Strategies are Changing
Copyright © 2014 Deloitte Development LLC. All rights reserved.9 Get Smart on Selection: 5 Top Criteria for a Talent Management System
0%
2%
4%
6%
8%
10%
12%
14%
16%
Move to sharedservices
Move from original “home-made”
system to purchased products
Desire to consolidate around one
vendor’s platform
Workforce management, time,& attendance
Payroll replacement
Applicant Tracking System(ATS)
Learning ManagementSystem (LMS)
Performance managementsystem
Investments in Human Capital Management Systems 2014 Katherine Jones. Bersin by Deloitte. Spring 2014.
Strategy Changes Drive Talent Software Changes
Change is Afoot!
But why now?
Copyright © 2014 Deloitte Development LLC. All rights reserved.11 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Talent
applications
are aging
Recruiting
Performance Management
Compensation
Learning
Time & Attendance
Succession
40%
17%
19%
26%
17%
12%
7+ Years Old
Investments in Human Capital Management Systems 2014, Katherine Jones. Bersin by Deloitte. Spring 2014.
Copyright © 2014 Deloitte Development LLC. All rights reserved.12 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Top 4 Drivers for Replacing TM Software
Source: Investments in Human Capital Management Systems 2014. Katherine
Jones. Bersin by Deloitte. 2014.
60% -- Can’t efficiently integrate with other systems
53% -- Improve user experience
53% -- Inability to get analytics
47% -- “New, better, faster technology solutions in the market
today”
Copyright © 2014 Deloitte Development LLC. All rights reserved.13 Get Smart on Selection: 5 Top Criteria for a Talent Management System
The Following 5 Reasons….
Source: Investments in Human Capital Management Systems 2014. Katherine
Jones. Bersin by Deloitte. 2014.
40%
Business goals cannot be addressed
with existing technology
Dissatisfaction with the vendor
Need for more mobile or social
applications
Uncompetitive user interface with our
existing technology
Home grown – or heavily customized
software in house today
33%
Copyright © 2014 Deloitte Development LLC. All rights reserved.14 Get Smart on Selection: 5 Top Criteria for a Talent Management System
“Cloud”
GOAL
Technology
Consolidation
Application
Integration
CRITERIA
User
Experience
Analytics
Tech
and
Vendor
Mgmt.
What applications do you need to manage your talent?
Copyright © 2014 Deloitte Development LLC. All rights reserved.16 Get Smart on Selection: 5 Top Criteria for a Talent Management System
The Technology Environment
Talent
AcquisitionOnboarding
Learning &
Development
Career
Planning
Performance
Optimization
Succession
Planning
Compensation
and Rewards
Copyright © 2014 Deloitte Development LLC. All rights reserved.17 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Selection Criteria for New Software
Improved analytics
Better User experience
Integration
Cloud
Source: Deploying HCM Technologies: Making Change Work. Katherine Jones.
Bersin by Deloitte. 2014.
HRIS Talent Mgnt Suite
70% 67%
67% 80%
52% 80%
52% 60%
Selection Criteria
for New Software:
2014
How Do You Want Your Users to Interact with the Applications?
Social
Copyright © 2014 Deloitte Development LLC. All rights reserved.20 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Social Collaboration
Huge Increase
in use of social
media at work;
perceived by some
as a major
distractor
Proliferation of
Technology
makes social
communication
easier
Younger
Workers Use
Peers for
Validation
Workforce
Engagement
is Key
Global,
Virtualized
Enterprises
Copyright © 2014 Deloitte Development LLC. All rights reserved.21 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Technology
Creating an Employee-Centric Technology Approach
Reframe1
Treat employees
like your
organization treats
customers
Enable2
Provide a work
experience via
technology that is
seamless, positive,
and intuitive
Free3
Eliminate
unnecessary
impediments to
productivity
Copyright © 2014 Deloitte Development LLC. All rights reserved.23 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Mobile: A System of Engagement
Time and
expense
reporting
Employee
directory
Knowledge
sharing
Learning
solutions
Recruiting
and
applying
Source: Global Human Capital Trends
Copyright © 2014 Deloitte Development LLC. All rights reserved.24 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Mobile
Why is Mobile Important?
45%of job candidates
now apply for
jobs on mobile
devices
Source: Global Human Capital Trends; Mobile Learning Cookbook
Proliferation of
Technology
Younger
Workforce
Continuous
Learning
Immediacy of
Transactions
The Integrated Suite
Copyright © 2014 Deloitte Development LLC. All rights reserved.26 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Stovepipes: Good for Chimneys,
Not for Business Applications
Copyright © 2014 Deloitte Development LLC. All rights reserved.27 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Multiple applications; one
integrated platform
Leverages the same data
model, workflow management,
security model, role-based
access rules, reporting and
analytics tools, and user
portals and navigation
Enables new high-impact
processes, such as workforce
planning, career management,
global succession planning
and total rewards management.
What is an Integrated Talent
Management Suite?
Talent Acquisition
Onboarding
Performance Management
CompensationSuccession and
Leadership Development
Learning and Development
Career Development
Copyright © 2014 Deloitte Development LLC. All rights reserved.28 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Integrated Suites
The most rapidly
growing area of HCM
software
Integrated Talent Management Systems: 2014. Katherine Jones. Bersin by Deloitte. 2014.
Copyright © 2014 Deloitte Development LLC. All rights reserved.29 Get Smart on Selection: 5 Top Criteria for a Talent Management System
There is an
economy inintegration.
Vendor
management issimplified.
Analytics across
multiple products
with multiple data
models are
difficult and prone
to error.
Efficiency andaccuracy in
employee
information isparamount.
The Business Value of Integrated Suites
Easier
Vendor
Management
(SLAs)
True
Analytics
Possible
Both a
Financial
and
Operational
Win
Better Data
More
Efficiently
Copyright © 2014 Deloitte Development LLC. All rights reserved.30 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Criteria for Selection
• Embedded Collaboration
• Networking Capabilities
• Integration with Public Social Sites
• Communities of Interest
• Person and Professional Branding
• Simplified Experience
• Intuitive Consumer Experience
• Centralized Experience
• Role Based Experience
Social
Quick
To
Adapt
Flexible
and
Dynamic
Access
Anywhere
User
Focused
Information
Sharing
• Mobile Technology
• Productivity From Any Location
• Increased Access & Capabilities
• Simple, Faster, Smarter
• Employee Experience and
Influence
• Gameification and Recognition
• Rewards, Perks, and Wellness
• Career Development
• Reputation & Brand Management
• Decision Making and Support
• Global Access and Actionable
Insight
• Peer and Org Knowledge Sharing
• Talent Search and Discovery
• Rapid Innovation
• Customer and Market Influenced
• Accessible Information and Tools
5 Top Criteria for Selecting a Talent Management System
#1 – Articulate your Human Capital Management Strategy
#2 – Select the applications you need and the order you want
to deploy them
#3 – Determine how you want your users to interact with the
new software application
#4 – Plan deployment: Apps delivered on Smartphones?
Laptops? What’s in the Cloud?
#5 -- Ensure your analytics and integration needs can be met
Copyright © 2014 Deloitte Development LLC. All rights reserved.32 Get Smart on Selection: 5 Top Criteria for a Talent Management System
Thank You!
Questions?
LinkedIn: DrKatherineJones
Twitter : Katherine_Jones
Blog at www.bersin.com: Technology for Talent
Email: Kathjones@deloitte.com
Copyright © 2014 Deloitte Development LLC. All rights reserved.
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