Post on 19-Mar-2020
Believing Team Collaborators deserve
serious voice
Digital workplace & Circuit Integration
Marijn de Gids
Introduction
Unify today – a strategic part of Atos
2,000+Service experts
2000+Accredited
channel partners
Tech partnerships
with Leaders
c.40 Millionusers (cumulative)
3,000+Innovation
patents
‘Industry-First’
385K user Customer
Deployment
UCC is ~ €1Bpart of a
~ €10.5BIT services leader
Rated
“Visionary” +“Leader”by top analysts
3 MillionEnterprise user
licenses sold per year
Used by
33%of Fortune 500
AI, Cloud, IoT
platforms of Atos
~1 MillionUnify Cloud voice users Worldwide
Unified CommsSIP Voice
VirtualizationWebRTC
3
2013▪ Announced Project Ansible (WebRTC Team Collaboration)
to Analysts & the market.
2014▪ Commercial launched Circuit (Project Ansible
renamed) on Sprint 14 in Germany, UK and US
2017▪ SAG Global Deployment▪ Circuit Meeting Room & OneDrive Released
OpenScape Cloud▪ Released Managed Service Cloud.
2015▪ Expanded Circuit Geography footprint▪ Released Hosted and Universal Telephony Connectors ▪ Release new Circuit subscription packages (Freemium,
Team, professional & Enterprise
2018• 35M Hosted users (across all platforms) globally• Sprint 100 of Circuit deployed (200 development weeks)• 1 billion+ conferencing minutes consumed • White boarding and Remote Screen Share
2009▪ Siemens Enterprise Comms offered
hosted OSV instances in Germany, UK and Spain
2016▪ SAG PoC
▪ Circuit Integration to Outlook /
Exchange
▪ Circuit Storage Connectors
▪ IRiS - Internal functional WebRTC Prototype proving its capabilities
2011
Unify’s Cloud Activity Timeline
Unify – track record of industry firsts
5
▶ First Unified Communications software solution “OpenScape” defined a new industry category in 2003
▶ First SIP-based, carrier grade, massively scalable software communications server “OpenScape Voice / HiPath 8000” for enterprise telephony in 2005
▶ First social collaboration prototype demonstrated “Twitter embedded in OpenScape UC” in 2009
▶ First certified suite of “Virtualized Communication Servers” OpenScape in 2010
▶ First WebRTC-based enterprise-grade workflow team collaboration cloud solution “Circuit” defining a new category in 2014
Unify – track record of industry firsts
5
The changing nature of enterprise communication
Serve
Same solution for allPeople to peopleLinearIndependentHorizontalStandardProprietaryProducts
Care
PersonalPeople, data, thingsMulti-dimensionalIT and CTI integrationOutcome focusedDifferentiatingOpen, multi-vendorExperiences
7
Team collaboration withdialtone as heartbeat
Atos Communication and Collaboration SolutionsWhole span of communication needs served with an end-to-end approach
Atos Orchestration Platform Services
Security built in
Qualify and Route
Integrate
Cloud or Premise
Report and Analyze
Manage and Orchestrate
OpenScape Alarm
ResponseSmart
workflows
Persistent knowledge
Audio and video
collaboration
Ecosystem integrations IoT
connectivityWorkflow
escalations
Mobile security and
readiness
Contact Centers Rapid ResponseDigital workplace
communication foundation
OpenScape First
Response
PublicSafetyNG911
CommunicateCollaborate
Contact Center
Solutions
Circuit, OpenScape
Cloud
Enterprise-grade voice
Unified Communication
Secure, compliant
Open ecosystem
OpenScape Voice, 4000, Business, UC
OpenScapeXpert
Dispatching
Trading
Executive/Assistant
9
OutlookPlugin
Office ContactCard
Chrome
Firefox
Internet Explorer
Desktop Apps
VDI ClientMedia App
Meeting Point
iOSTabletsSmartphones
Apple Watch
DeskPhonesCP Phones
ClientJS SDK
NodeJS SDK
iOSSDK
AndroidSDK
RESTAPI
ExtensionFramework
Clients SDKs and APIs
Services
Connectivity
RTC
Voice, Video,Screen-sharing & Recording
Conversations Social Presence Content Search & Index Telephony Provisioning
Persistent Rich Messages, Access Control.
@Mentions, Likes, Voting, Favourites & Emoji
Auto presence, snooze, locations, snooze and opt-out.
In-line previews, embedded audio / video playback.
ElasticsearchFiles, Conversations, People etc
BoxStorage
Google Storage
SyncplicityStorage
AppDirectMarketplace
ZuoraSubscriptions
SAMLAuthorisation
OpenIDAuthorisation
LDAPProvisioning
Basic - UTCAdvanced - ATCConference Dial In
System AdminTenant Admin
ConferenceRoomsCircuit Meeting Room
AndroidTabletsSmartphones
SNMPAlarming
GangliaMonitoring
PentahoReporting
Atos Orchestration Platform LandscapeBenchmark cloud components and platform agnostic
SearchElasticsearch
DatabaseCassandra
ZookeeperMicroservice Registration
XMPPLync
SalesforceExtension
OutlookMail
FrameworkHadoop
MessagingRabbitMQ
In MemoryHazelcast
OSVSIP & CTI
OS BizSIP andMarketplace
SIPService Provider
SIPPBX
Third Party Headsets & Speakerphones
PolymerJS SDK
Hu-BotFrameworkAdapter
ZapierConnector
ExchangeGlobal AddressList
ExchangeMail, Contacts &Calendar
ExchangeGlobal Address List
Google Mail, Contacts &Calendar
OS 4000SIP & CTI
Integration LandscapeCustomer / Solution view
Integration with B2B cloud services
Blend of actual and roadmap integrations.
Circuit Meeting Room
CP Phones
OpenScape Voice
Deep integration(via ATC)
Generic connector(via UTC)
Mobile Breakout
Jabra
Plantronics
Sennheiser
OrchestrationPlatform
Application
Transformation
Codex Insight-Driven
Outcomes
Cyber Security
Industry 4.0
Digital
Payments
Hoox
Quantum
Machine Learning
High Performance
Computing
Artificial Intelligence
Automation Platform
Worldline
Connect Office
Orchestrated
Hybrid Cloud
OpenScapeBusiness
NEW
Custom integrations and on-premise software
PBX and Peripherals
Atos Solutions
OScAR
OpenScape 4000
Atos Orchestration Platform Smart WorkflowsBlending people, data and things in a mobile world
Interactive Workflows
► Turn e-mails into Circuit conversations
► Smart Meeting scheduling
► SalesForce to Circuit conversation
► JIRA to Circuit conversation(in preparation)
► Support & Quiz Bot - making users self sufficient
► Integration with Task Management
The user actively decides when to start a workflow action
Automated Workflows
► Configurable and customizable bots turning newsletters, notification emails into Circuit threads (in preparation)
► Twitter bots
► Chat bots (in preparation)
► Automated SalesForce to Circuit conversation
► Zapier (available) / IFTTT based workflows
► Meeting Transcription / Translation Bot
Bots take over routine work, running in the background
Apps, devices interactions
► Siemens Mindsphere Integration
► Siemens Industrial Circuit
► Circuit Meeting Room
► Circuit White-Board
► Virtual Patient Waiting Room
► AtosLocker
► CRM Integration
Comprehensive Interactions between Circuit and other apps
12
Atos Orchestration PlatformExtended Collaboration Solutions
Internet of Things Integration
Location, Status Information
Interactive Workflows and Bots
Service Ticketing, Managing Orders,Extended Customer Service
leveraging Google AI
Productivity with Task Management
Powerful DWP Extension with Circuit in Google or Microsoft Productivity Suite
13
Digital Workplace &Circuit integration
15
Circuit
Circuit is enterprise collaboration
for the digital workplace –today and in the future.
Circuit improves teamwork by combining audio, video,
messaging, screen and content sharing in to a single,
persistent, mobile-friendly experience
Dedicated application integrations and servicesBusiness integrations for digital workplace using Circuit API/SDKs
MobileBreakout
3rd PartyPBX
UnifyPBX
Any hybrid environment with integrations options
Team Collaboration
ATC UTC/STC GSM Circuit Meeting
Room
Cloud-based video solution
Telephony Connectors
VRS Integra
tion
All Hands/Webinar
Large Events
Circuit
Public PBXSIP Trunk
WebRTC
Telephony Connector
http
Circuit – Overlay Team Collaboration
17
Circuit integrated with MSTeamEnhanced Real-time Collaboration
Features
▶See users status
▶Call them on Circuit
▶Call them on phones
O365 integration
Outlook
Exchange Calendar
& Contacts
OneDrive
MS Teams (to come)
18
Circuit integrated with G SuiteEnhanced Real-time Collaboration
Features
▶See users status
▶Call them on Circuit
▶Call them on phones
G Suite integration
Gmail
Calendar (to come)
Contacts
Google Drive
19
▶ Turn G-Suite emails into persistent Circuit conversations
▶ See presence of other Circuit users within Gmail client
▶ Initiate call, conference or schedule meetings from Gmail client
▶ Voice recognition interface via Google Assistant
▶ Synchronized presence and calendaring
▶ Collaborate on content development
▶ Integrated with Google Drive
Circuit Integration into Google Suite
20
‘Chat Ops’ in end user support, customer service and field engineering
▶ Intelligent and adaptive chat bots complementing technical experts
▶ Natural language interface and intelligent responses create a positive user experience
▶ Progressive and interactive development of a knowledge base that reflects real-world use cases
Infusing Circuit with Google AI / ML
Circuit Support Bot
powered by Google
Cloud Machine
Learning
21
22
Circuit Meeting Room
Video conferencing servicefor meeting rooms
Dedicate hardware, standard video and audio accessories
Leverages Circuit for persistent meeting results you can use and share
Designed for the new way to meet supporting before, during and after scenarios
Circuit Meeting Room
▶ Focus on exceptional customer and employee experience
▶ With powerful integrated collaboration solutions that are the arterial network of any Digital Transformation program
▶ We excel at delivering robust, resilient, enterprise grade customer and employee experiences so they have the tools to get work done efficiently and effectively.
“Communication is the heart of what we do”
Best in class
meeting
experience
GTM
choice and
flexibility
Cloud journey
choicesBimodal, public,
private, hybrid
Proven,
enterprise-
grade
solutions
Diverse
endpoint
ecosystemPeople, data, things
cPaaS
HubBidirectional.
Connected.
Embedded.
Market-driven
agile evolution
Meaningful
vertical
industrial applications
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Q&A
Atos, the Atos logo, Atos Syntel, Unify, and Worldline are registered trademarks of the Atos group. October 2018. © 2018 Atos. Confidential information owned by Atos, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos.
Thank you!