Post on 01-Sep-2014
description
Before You Hit Send
”
What your Mother Could Not Have Told You
About
Communication in the Digital Age
7/13 Marla Rosner, InstillLeadership,
www.InstillLeadership.com
7/13 Marla Rosner, InstillLeadership,
www.InstillLeadership.com
What Channels are You
Using? Communication
Channels
My Top Choices My Client’s Top
Choices
Another Key
Contact’s Top
Choices
When are you sending
that
proposal?
7/13 Marla Rosner, InstillLeadership,
www.InstillLeadership.com
7/13 Marla Rosner, InstillLeadership,
www.InstillLeadership.com
7/13
Non-Verbal Cues and
Communication
Text based
Audio Face to Face
What are the stakes?
11/9/2010 Marla Rosner, InstillLeadership,
www.InstillLeadership.com
What’s the urgency?
7/13 Marla Rosner, InstillLeadership,
www.InstillLeadership.com
7/13
Face To Face
Phone
Email Text/SM
High Stakes
Low Stakes
Not Urgent Urgent
Speed
Importance
Conscious Communication
REAL TIME
Caveat
The paper trail
Marla Rosner, InstillLeadership, www.InstillLeadership.com
Ask Yourself:
7/13
1. What is my existing rapport with the other
person?
Ask Yourself:
What are the stakes?
(What are the risks if it goes poorly?)
To the project?
To the relationship?
To my reputation?
To my checkbook?
Marla Rosner, InstillLeadership, www.InstillLeadership.com
Ask Yourself:
How quickly do I
need a response?
BACN www.bacnetwork.com
Ask Yourself:
What is the likelihood this will go
poorly if I use my default mode?
It’s not about you…
It’s about them!
Best Practices
• Check your channels!
• Understand your defaults and
others’
• Don’t communicate
impulsively
• Check out your assumptions