Post on 21-Jan-2018
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2017 A.T. Kearney Global Services Location Index
The Widening Impactof Automation
2017 A.T. Kearney Global Services Location IndexTM
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The 2017A.T. Kearney GlobalServices LocationIndexTM assesses55 countries’attractivenessas destinationsfor o�shoring.
Since the Indexbegan in 2004,the same threecountries haveheld the toppositions.
2017 A.T. Kearney Global Services Location IndexTM
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India has a firmhold on #1,followed byChina in secondplace andMalaysia in third.
2017 A.T. Kearney Global Services Location IndexTM
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The Philippines (#7)is gaining groundin high-value fieldssuch as engineeringand legal BPO anddominates in voicework as the locationfor 16 of the top20 o�shore callcenters.
2017 A.T. Kearney Global Services Location IndexTM
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Home to more than180 business servicescenters, the CzechRepublic (#16) jumps10 spots thanks to itsimprovements in peopleskills and availabilityas well as financialattractiveness.
2017 A.T. Kearney Global Services Location IndexTM
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Germany (#17)moves up five spotsto become the toponshore destination,largely driven bythe US dollarstrengtheningagainst the euro.
2017 A.T. Kearney Global Services Location IndexTM
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The United Kingdom(#19) joins the top 20,fueled by Brexit,which triggereda plunging exchangerate for the poundand made thecountry morecost-competitive.
2017 A.T. Kearney Global Services Location IndexTM
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Peru (#20) makes thelargest leap, climbing27 spots, partly becauseof improved source datafor compensation costs,which HR firms see asa significant advantage.
2017 A.T. Kearney Global Services Location IndexTM
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An array of trends in automation is having a widespread and diverse impact.
2017 A.T. Kearney Global Services Location IndexTM
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Automation is putting more than a million BPO jobs at risk in the next five years in four countries alone: the United States, Poland, India, and the Philippines.
2017 A.T. Kearney Global Services Location IndexTM
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Automation now extends across business processes with robotic process automation handling data 20 times fasterthan humans and reducing error rates for manual tasks.
2017 A.T. Kearney Global Services Location IndexTM
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Although still underdeveloped, self-learning and intuitive machines will eventually rewrite the outsourcing industry with their ability to develop new capabilities without human supervision.
2017 A.T. Kearney Global Services Location IndexTM
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More easily automated, finance and accounting jobs have the highest potential for automation.
2017 A.T. Kearney Global Services Location IndexTM
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As chatbots and natural language processing become more advanced, customer service jobs will be at greater risk.
2017 A.T. Kearney Global Services Location IndexTM
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On average, onenew job is createdfor every four jobs that automation replaces, but thenew jobs require more-advanced skills.
2017 A.T. Kearney Global Services Location IndexTM
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2017 A.T. Kearney Global Services Location IndexTM
A.T. Kearney is a leading global management consulting firm with o�ices in 40 countries. Since 1926, we have been trusted advisors to the world’s foremost organizations. A.T. Kearney is a partner-owned firm, committed to helping clients achieve immediate impact and growing advantage on their most mission-critical issues. For more information, visit www.atkearney.com.
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Learn more about the 2017 A.T. KearneyGlobal Services Location Index—andwhere each country ranks: