Post on 08-Jun-2018
YOUR LIFE WITH ASTRO IPTV PAGE 3
YOUR PRODUCT ORDER CHECKLIST Page 5
INSTALLATION OF YOUR PRODUCT PAGE 7
MORE THAN JUST BROADBAND PAGE 11
SPEED BOOST FOR TIME BROADBAND CUSTOMERS PAGE 13
KNOW YOUR REMOTE CONTROL PAGE 15
ELECTRONIC PROGRAMME GUIDE (EPG) PAGE 17
PAGE 19
PAGE 21
PAGE 21
PAGE 21
PAGE 22
PAGE 22
SIMPLE TROBLESHOOTING GUIDE PAGE 23
SUPPORT FOR OUR CUSTOMERS PAGE 27
FAQs YOUR FAMILY MEMBERS MAY ASK PAGE 29
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TABLE OFCONTENTS
PAGE
28 PAGE12
YOUR LIFE WITHASTRO IPTV
SERIOUSLY awesome STUFF FOR THE WHOLE FAMILY!
Astro IPTV will change the way you live. There's HD (High Definition) viewing,
recording services with the PVR (Personal Video Recorder), VOD (Video On
minus the upgrading.
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YOUR PRODUCTORDER CHECKLIST
GET READY TOFEEL THE EXCITEMENT
Astro PVR
Remote Control
Wifi Router
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STANDARD SERVICE INSTALLATION
DESCRIPTION RATE COST (RM)
casing enclosure
WAIVEDwith Auto Debitor 6 months of
advanced payment.
RM300
LEGEND
E. Access Hole
INSTALLATION OFYOUR PRODUCT
RATE CARD
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NON-STANDARD SERVICE INSTALLATION
made directly to the certified installer once the installation is completed.
RM45 per
RM100 per port
RM10 per metre
LEGEND
E. Access Hole
INSTALLATION OFYOUR PRODUCT
RATE CARDDESCRIPTION RATE
Access port:
* Installer shall charge for no more than the cost of 6 access holes, even if>6 access port were required to get the job done.
concealed spaces with PVC conduit protection,
**Charges are to be paid directly by the Customer to the installer.
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MORE THAN JUSTBROADBAND
IT’S HIGH-SPEEDFIBRE BROADBAND
A single fi
re str
and i
s eua
l to
1000 strands o copper
which means a
more
cons
isten
t fl
ow o andwidth.
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SPEED BOOST FOR TIME BROADBAND CUSTOMERS
Sign in Username and Password
password here.
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KNOW YOURREMOTE CONTROL
IT’S ALL IN YOUR HANDS
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B.yond
Aspect Ratio
Back
the last channelor menu
RecordImmediate
recording orplanned
recording
RadioDisplay RadioGuide
HomeLaunches Home Screen
FavouritesCycle through your
Info
and programme synopsis
PVR ActionButtons
Stop
Rewind
Pause
Play
also redirects you
home
radio
ELECTRONICPROGRAMMEGUIDE (EPG)Indispensable to your weekly entertainment
schedules, and previews. It also activates your recordings.
7-Day TV Guide:
to find out what is on and when.
Parental Control:
Reminders:
shows again.
Subtitles:
Synopsis:
you're watching.
The Red Button
EPG Planner Icons
Recording in progress.
Failed recording.
Programme recorded, not viewed.
Partially recorded. Recording is incomplete.
Viewed recording.
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Press
Personal Video RecorderRecording Service
watching what you want, when you want. Pause LIVE TV, catch instant replays
shows again
Record
Pause your programmes when ever you want.
Rewind
Play to resume your programme.
Dual Tuner: Record two programmes simultaneously while
:
Remote Record: Schedule your recordings on the go with your
internet connection.
Remote RecordAnywhere, Anytime
For PCs
online Astro account.
view the latest all channels.
For smartphonesStep 1: Get online using a smartphone such as the iPhone or an Android.
and create an online Astro account.
respective smartphone app store and login to your Astro online account.
the “ ” icon
8
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500GB
r
1 2
MULTIROOM
English
Math
Science
History
1st
MultiroomWant to watch different Astro programmes at the same time?
with
** Please note: Customers who live in a high rise building or Multi Dwelling Unit (MDU) cannot enjoy Multiroom due to a technical limitation posed by the TM VDSL network.
Astro On-the-Go
at the top right corner to create your username (Astro ID).
and login with your Astro ID.
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Video On Demand
viewing pleasure.
entertainment
Catch-up
Pay Per ViewGet the movies you want, whenever you want.
standard or high definition.
SIMPLETROUBLESHOOTINGGUIDE
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2. STB Hang
3. Switch off decoder power03-95431543
3. Copy Protection Failed
connecting together) and tune to correct HDMI channel
TV channel03-95431543
!!!
1. Network Connection Not Available
1. Power off all devices
modem are properly inserted 5. Switch on all device
please call 03-95431543
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4. PVR Functionality Not Available
03-95431543
5. Internet Down, Astro OK
6. All Service Down (Astro & Broadband - Maxis)
2. Ensure physical connection is correct
03-95431543
7. All Service Down (Astro & Broadband - TIME)
1. Please switch OFF all IPTV set
3. Whether properly connected or not4. Please Switch on All IPTV set
03-95431543
03-95431543
1
2
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in Penang, and the Klang Valley.
Customer Careline: 03 9543 1543
SUPPORT FOROUR CUSTOMERS
IT’S ONLY A CALL AWAY
Hello!
Wei Wei!
FAQs YOURFAMILY MEMBERSMAY ASK
AND OTHER QUESTIONS YOU MAY HAVE
General Questions:1. What is Astro IPTV?
HD
satellite services?
you to view video content instantaneously, or alternatively download video
a HD channel while recording another HD channel and downloading the third VOD programme in HD.
3.
programme.
?? ??
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TIME Home voice package: www.time.com.my
Maxis home voice package: www.maxis.com.my
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V 1.1 2014