DIGITALGUIDE

www.astro.com.my/iptv

YOUR LIFE WITH ASTRO IPTV PAGE 3

YOUR PRODUCT ORDER CHECKLIST Page 5

INSTALLATION OF YOUR PRODUCT PAGE 7

MORE THAN JUST BROADBAND PAGE 11

SPEED BOOST FOR TIME BROADBAND CUSTOMERS PAGE 13

KNOW YOUR REMOTE CONTROL PAGE 15

ELECTRONIC PROGRAMME GUIDE (EPG) PAGE 17

PAGE 19

PAGE 21

PAGE 21

PAGE 21

PAGE 22

PAGE 22

SIMPLE TROBLESHOOTING GUIDE PAGE 23

SUPPORT FOR OUR CUSTOMERS PAGE 27

FAQs YOUR FAMILY MEMBERS MAY ASK PAGE 29

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TABLE OFCONTENTS

PAGE

28 PAGE12

YOUR LIFE WITHASTRO IPTV

SERIOUSLY awesome STUFF FOR THE WHOLE FAMILY!

Astro IPTV will change the way you live. There's HD (High Definition) viewing,

recording services with the PVR (Personal Video Recorder), VOD (Video On

minus the upgrading.

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YOUR PRODUCTORDER CHECKLIST

GET READY TOFEEL THE EXCITEMENT

Astro PVR

Remote Control

Wifi Router

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STANDARD SERVICE INSTALLATION

DESCRIPTION RATE COST (RM)

casing enclosure

WAIVEDwith Auto Debitor 6 months of

advanced payment.

RM300

LEGEND

E. Access Hole

INSTALLATION OFYOUR PRODUCT

RATE CARD

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NON-STANDARD SERVICE INSTALLATION

made directly to the certified installer once the installation is completed.

RM45 per

RM100 per port

RM10 per metre

LEGEND

E. Access Hole

INSTALLATION OFYOUR PRODUCT

RATE CARDDESCRIPTION RATE

Access port:

* Installer shall charge for no more than the cost of 6 access holes, even if>6 access port were required to get the job done.

concealed spaces with PVC conduit protection,

**Charges are to be paid directly by the Customer to the installer.

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MORE THAN JUSTBROADBAND

IT’S HIGH-SPEEDFIBRE BROADBAND

A single fi

re str

and i

s eua

l to

1000 strands o copper

which means a

more

cons

isten

t fl

ow o andwidth.

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SPEED BOOST FOR TIME BROADBAND CUSTOMERS

Sign in Username and Password

password here.

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KNOW YOURREMOTE CONTROL

IT’S ALL IN YOUR HANDS

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B.yond

Aspect Ratio

Back

the last channelor menu

RecordImmediate

recording orplanned

recording

RadioDisplay RadioGuide

HomeLaunches Home Screen

FavouritesCycle through your

Info

and programme synopsis

PVR ActionButtons

Stop

Rewind

Pause

Play

also redirects you

home

radio

ELECTRONICPROGRAMMEGUIDE (EPG)Indispensable to your weekly entertainment

schedules, and previews. It also activates your recordings.

7-Day TV Guide:

to find out what is on and when.

Parental Control:

Reminders:

shows again.

Subtitles:

Synopsis:

you're watching.

The Red Button

EPG Planner Icons

Recording in progress.

Failed recording.

Programme recorded, not viewed.

Partially recorded. Recording is incomplete.

Viewed recording.

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Press

Personal Video RecorderRecording Service

watching what you want, when you want. Pause LIVE TV, catch instant replays

shows again

Record

Pause your programmes when ever you want.

Rewind

Play to resume your programme.

Dual Tuner: Record two programmes simultaneously while

:

Remote Record: Schedule your recordings on the go with your

internet connection.

Remote RecordAnywhere, Anytime

For PCs

online Astro account.

view the latest all channels.

For smartphonesStep 1: Get online using a smartphone such as the iPhone or an Android.

and create an online Astro account.

respective smartphone app store and login to your Astro online account.

the “ ” icon

8

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500GB

r

1 2

MULTIROOM

English

Math

Science

History

1st

MultiroomWant to watch different Astro programmes at the same time?

with

** Please note: Customers who live in a high rise building or Multi Dwelling Unit (MDU) cannot enjoy Multiroom due to a technical limitation posed by the TM VDSL network.

Astro On-the-Go

at the top right corner to create your username (Astro ID).

and login with your Astro ID.

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Video On Demand

viewing pleasure.

entertainment

Catch-up

Pay Per ViewGet the movies you want, whenever you want.

standard or high definition.

SIMPLETROUBLESHOOTINGGUIDE

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2. STB Hang

3. Switch off decoder power03-95431543

3. Copy Protection Failed

connecting together) and tune to correct HDMI channel

TV channel03-95431543

!!!

1. Network Connection Not Available

1. Power off all devices

modem are properly inserted 5. Switch on all device

please call 03-95431543

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4. PVR Functionality Not Available

03-95431543

5. Internet Down, Astro OK

6. All Service Down (Astro & Broadband - Maxis)

2. Ensure physical connection is correct

03-95431543

7. All Service Down (Astro & Broadband - TIME)

1. Please switch OFF all IPTV set

3. Whether properly connected or not4. Please Switch on All IPTV set

03-95431543

03-95431543

1

2

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in Penang, and the Klang Valley.

Customer Careline: 03 9543 1543

SUPPORT FOROUR CUSTOMERS

IT’S ONLY A CALL AWAY

Hello!

Wei Wei!

FAQs YOURFAMILY MEMBERSMAY ASK

AND OTHER QUESTIONS YOU MAY HAVE

General Questions:1. What is Astro IPTV?

HD

satellite services?

you to view video content instantaneously, or alternatively download video

a HD channel while recording another HD channel and downloading the third VOD programme in HD.

3.

programme.

?? ??

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TIME Home voice package: www.time.com.my

Maxis home voice package: www.maxis.com.my

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V 1.1 2014