ASIS INTERNATIONAL 2011

57th Annual Seminar and Exhibitspresents

Security Officer Training – What Really Security Officer Training – What Really

Works, and What Doesn’t

featuring

Stevan P. Layne, CPP, CIPM

Principal Consultant

Prior to Training – Proper

SelectionSelection

ASIS GUIDELINE� 18 yrs of aged unarmed - 21 years of aged armed

� Citizen of the US , or lawful permanent resident, or

authorized alien

� Submit current and previous residence address and phone � Submit current and previous residence address and phone

numbers for at least seven years

� Verification of name and social security number. SSN trace to

determine if number is actively issued

� High School diploma, GED or Equivalent. Ability to read,

write, speak English

Training Objectives

Job Skill Knowledge

Improved PerformanceImproved Performance

Litigation Avoidance

Retention;Retention;Retention

What do YOU Remember?

From the Best training you attended?

The instructor’s ability

The interesting material

The level of audience inter-action

The quality of refreshments provided

And the Worst;.

The instructor was borrrringggg;

The material was poorly prepared

No audience input was allowedNo audience input was allowed

The room was uncomfortable

Refreshments were inadequate

A recent example;

�Uncomfortable seating

�Poor visibility

�Difficulty hearing�Difficulty hearing

�No handout material

�Poor use of visual aids

�Limited value

What Can YOU Do (within your budget???)

Put PIZZAZ into your training program!!!

Enthusiastic, Dedicated Instruction

Professionally Prepared MaterialProfessionally Prepared Material

COMFORTABLE Setting

EXTENSIVE Audience Involvement

The Instructor

• KNOWS the subject

• LIKES the subject

• Is ENTHUSIASTIC about presenting• Is ENTHUSIASTIC about presenting

• Has good command of the language

• Doesn’t put you to sleep during the

introduction (or later)

Supporting Material

• Professionally prepared

• Easy to read

• Easy to transport• Easy to transport

• Worth keeping for reference

The Venue

• No disruptive elements

• Comfortable

• Environmentally controlled

• Proper lighting

Know Your Audience

• What is the Lowest Common Denominator?

• What is the average level of education?• What is the average level of education?

• Is there resistance to the subject matter?

• Is anyone language challenged?

• Are audience members attentive, rested?

The Basics

• Inform – present valuable information

• Entertain – Training CAN be FUN!

• Encourage – Stimulate comprehension• Encourage – Stimulate comprehension

• Repeat – Cover important points again

Choices

• Live, hands-on, scenario based classroom or

field

• OJT• OJT

• Video

• Correspondence

• Webinar/On-line

Live Hands-on

• Involve every participant in a role-playing

situation or decision-making role.

• Discuss actual scenarios experienced or • Discuss actual scenarios experienced or

contemplated.

• Re-enforce management policies, legal

requirements

OJT

Allows the felony un-trained to pass along

short-cuts, poor work habits, and wrong

solutions “because we’ve always done it that solutions “because we’ve always done it that

way;!”

or;;;

Flip Side• One-on-one supervision by respected

professionals

• Allows for site specific orientation while

experiencing daily operationsexperiencing daily operations

• Actual costs include supervisor’s hours,

trainee’s hours, replacement staff hours.

Video

• Opportunity to reach large numbers

• Must be professionally produced

• Material may be too generic• Material may be too generic

• No way to measure comprehension

• Could be used as a training aid to stimulate

interest

Correspondence

• Least expensive way to train

• Reaches large numbers• Reaches large numbers

• No way to gauge comprehension

• No way to determine who takes the training

Webinar

• Takes advantage of modern technology

• Ability to reach large numbers

• Some ability to gauge comprehension• Some ability to gauge comprehension

• Ability to update regularly

• Ability to present varied instructors

Other Alternatives

• Guard Mount Training

• Table-top exercises

• Hands-on exercises• Hands-on exercises

• Joint agency participation exercises

• Intranet Video Conferencing

Guard Mount Training

• Small increments several times weekly

• Involve supervisors, other departments

• Utilize recent incident scenarios• Utilize recent incident scenarios

• Repeat regularly scheduled sessions

Table-top Exercises

• Detailed planning analysis

• Limited participation

• May be extended for unlimited period• May be extended for unlimited period

• May be used repeatedly

Hands-on Exercise

• Realistic experience

• Full staff participation

• Best for retention• Best for retention

• Opportunity to critique and revise

Joint Agency Participation Exercise

• Opportunity to work together with outside

agencies

• Realistic experience for demonstrations of • Realistic experience for demonstrations of

incident command, emergency

communications, delegation of duties

• Excellent teaching tool

The Bottom Line;

• Would YOU pay to attend one of your

classes?

• Can you sit thru all of your classes?

• Is your training MEANINGFUL?

• Do you leave your classes with a feeling of

accomplishment? Enjoyment? Knowledge?