Post on 11-Jan-2016
description
Are You Smarter Are You Smarter Than A Dispatcher?Than A Dispatcher?
As you are driving down a roadway,
you notice the reflectors in the
center line are red. What does this
mean?
Turn around, you are going the wrong way!
Odd numbered highways run
what direction?
North and South
Where did the idea of 9-1-1 come from?
Great Britain in 1937999 System
Give one example of a consolidated
communications center
Typically formed under a JPA: ShasCom, Santa Cruz Regional,
Heartland Communications
Three-digit highways are
what?
Connectors
In what year was the first 9-1-1 call placed?
1968
Give one example of a
contract communications
center
Santa Clara County, San Mateo County, Fresno County
In what year was 9-1-1 mandated
in California?
1985
In what city was the first 9-1-1
call made?
Haleyville, Alabama
Give one example of a
small communications
center
Corcoran, Reedley, Morgan Hill, Orange Cove, Coalinga,
etc.
What is a PSAP?
Primary Safety Answering Point
Even numbered highways run
what direction?
East and West
A primary PSAP is always what?
A law enforcement agency
Where is or what designates the
exact north/south
center point in California?
A pine tree and palm tree in the center median of Highway 99, 5 miles north of the San Joaquin River. Palm tree on the south side/Pine tree on
the north side
What is an ESN?
Emergency Services Number
Give one example of a
medium communications
center
ShasCom, Santa Cruz Regional, Fresno SO, Kern
County
What does ANI stand for?
Automatic Number Identification
Give one example of a
large communications
center
Los Angeles PD/SO, Sacramento PD, Fresno PD,
San Diego PD/SO, etc.
What does ALI stand for?
Automatic Location Identification
What does TDD stand for?
Telecommunications Device for the Deaf
On a 911 call, BUSN indicates a
call from a __________.
Business
On a 9-1-1 call, RESD indicates a
call from a _____________.
Residence
What does a blue reflector in or
near the center of a road indicate?
Fire hydrant nearby
Name one example of a
secondary PSAP.
Fire/EMS
Name the 5 W's for call taking.
Where, What, When, Who, Weapons
What does the "H" in call taking
questioning mean?
How
What is the acronym for describing a
vehicle?
CYMBOL or CYMBAL
If a vehicle has a red light bar,
what would that indicate?
Fire vehicle
When describing a vehicle, what
does the dispatcher give
first?
Color
If a vehicle has a red and blue
light bar, what does that indicate?
Law enforcement vehicle
A 9-1-1 call cannot be
transferred more than ________.
Once
When describing a person, is it from head to toe or toe to
head?
Head to toe
What is the recommended
maximum number of rings for a 9-1-1 call?
Three
When answering 9-1-1 calls, what
must a dispatcher
always confirm?
Location/Address
Who is the highest ranking law enforcement
official in the state?
State Attorney General
Which type of calls are dispatched
first, crimes against property or crimes against persons?
Crimes against persons
Which is a higher crime, felony or misdemeanor?
Felony
9-1-1 is the number to dial
for an emergency anywhere in the
_______.
Nation
When should an officer be advised of weapons
involved in a call?
Immediately
As street numbering
increases, what is the rule?
Odd is on the left, even is on the right