Post on 24-Feb-2022
MEESEVA USER MANUAL
EPDCL – APPLICATION FOR CONSUMER COMPLAINTS
MEESEVA USER MANUAL
FOR
APPLICATION FOR CONSUMER COMPLAINTS
SERVICE
APPLICATION FOR CONSUMER COMPLAINTS
Procedure for applying the Request at Kiosk :
Table 1: Service information at Glance
Table 2: Services under Consumer Complaint Service
Table 3: SLA Period ................................
Figure 1: EPDCL Department
Figure 2: Application for Consumer Complaints Service Selection Screen
Figure 3: Application Request Screen
Figure 4: Service Selection Screen
Figure 5: Application Home Screen
Figure 6: Complaint Details ................................
Figure 7: Address for Communication Details Screen
Figure 8: Complainant / Information Details Screen
Figure 9: Upload Documents List
Figure 10: Show Payment Section
Figure 11: Payment Confirmation Section
Figure 12: Receipt ................................
Contents Request at Kiosk : - ................................................................................................
List of Tables
Table 1: Service information at Glance ................................................................
Table 2: Services under Consumer Complaint Service ................................................................
................................................................................................
List of Figures
Figure 1: EPDCL Department ................................................................................................
Figure 2: Application for Consumer Complaints Service Selection Screen ................................
Figure 3: Application Request Screen ................................................................
Figure 4: Service Selection Screen ................................................................................................
Figure 5: Application Home Screen ..............................................................................................
................................................................................................
Figure 7: Address for Communication Details Screen ................................................................
Figure 8: Complainant / Information Details Screen ................................................................
Figure 9: Upload Documents List ................................................................................................
Figure 10: Show Payment Section ................................................................................................
Figure 11: Payment Confirmation Section ................................................................
................................................................................................
.....................................3
......................................................... 3
................................. 3
...................................................... 4
....................................... 5
.................................. 5
........................................................... 6
................................ 6
.............................. 7
........................................... 8
.................................. 8
..................................... 8
.................................. 9
................................. 9
.................................................. 10
........................................................ 10
EPDCL-APPLICATION FOR CONSUMER COMPLAINTS
The erstwhile Andhra Pradesh State Electricity Board which came into existence in 1959 was responsible for Generation, Transmission and Distribution of Electricity. Under Electricity Sector Reforms agenda, GovernAndhra Pradesh Electricity Reforms Act,into one Generating Company (APGENCO),and Four Distribution Companies (APDISCOMs) as part of the reform are CPDCL, EPDCL, NPDCL and SPDCL.
Note: -At present CPDCL, EPDCL and NPDCL
Category Type B User Charges INR 45/- Service Charges
Based on Complaint
Documents Required
1. CSC Application Form
2. ID Proof
3. Bill Copy
4. Request Letter
5. LT Application Form and Shifting of Service Different Premises)
6. Proof of Owner Ship Premises)
7. Wiring Certificate
8. Test Report
SLA Mentioned Below
Table
List of Services under Application for Consumer
Billing Related Complaints
����Wrong Data On Bill
����Wrong Entry During Bill Payment
����ACD / SC / BB / Arrears Disputes
Table 2
Note: The asterisk (*) denotes mandatory requirement of documents.
APPLICATION FOR CONSUMER COMPLAINTS
The erstwhile Andhra Pradesh State Electricity Board which came into existence in 1959 was responsible for Generation, Transmission and Distribution of Electricity. Under Electricity Sector Reforms agenda, Government of Andhra Pradesh promulgated Andhra Pradesh Electricity Reforms Act, 1998. The erstwhile APSEB was unbundled into one Generating Company (APGENCO), One Transmission Company (and Four Distribution Companies (APDISCOMs) as part of the reform
NPDCL and SPDCL.
EPDCL and NPDCL Discoms Services are provided through Meeseva.
Based on Complaint
CSC Application Form* (Except New Metering and Shifting of Service Different Premises
ID Proof*
Bill Copy*
Request Letter *
LT Application Form (Only for New Metering, Temporary Supply below 10 days and Shifting of Service Different Premises)
Proof of Owner Ship (Only for Address Correction and Shifting of Service Different Premises)
Wiring Certificate (Only for Shifting of Service Different Premises)
Test Report (Only for Shifting of Service Different Premises)
Mentioned Below (Table 3)
Table 1: Service information at Glance
of Services under Application for Consumer Complaints Service: -
Meter Related Complaints Other Customer Services
����Meter Burnt ����Shifting of Service Within the Premises
����Meter Running Fast/Creeping ����Temporary Supply Below 10 Days
����Meter Struck up ����Pole Shifting
����Net Metering ����Line Shift
����Meter - Running Slow/ Sluggish ����Termination / Permanent Dismantle
����Meter Damage ����Address Correction
����No Seal/Seal Cut ����Requirement of Additional Poles
����Meter Seal Cut ����DTR Shift
����Meter Lost ����Shifting of Service Different Premises
����24Hrs Supply
����Clubbing Of Service
2: Services under Consumer Complaint Service
The asterisk (*) denotes mandatory requirement of documents.
APPLICATION FOR CONSUMER COMPLAINTS SERVICE
The erstwhile Andhra Pradesh State Electricity Board which came into existence in 1959 was responsible for Generation, Transmission and Distribution of Electricity.
ment of Andhra Pradesh promulgated The erstwhile APSEB was unbundled
Company (CPDCL) and Four Distribution Companies (APDISCOMs) as part of the reform process . Those
Services are provided through Meeseva.
Except New Metering and Shifting of Service Different Premises)
(Only for New Metering, Temporary Supply below 10 days
(Only for Address Correction and Shifting of Service Different
(Only for Shifting of Service Different Premises)
(Only for Shifting of Service Different Premises)
Other Customer Services
Shifting of Service Within the Premises
Below 10 Days
Termination / Permanent Dismantle
Additional Poles
Shifting of Service Different Premises
SLA Period: -
S.No. Service Type
1 Billing related complaints
2 Billing related complaints
3 Billing related complaints
4 Meter related complaints
5 Meter related complaints
6 Meter related complaints
7 Meter related complaints
8 Meter related complaints
9 Meter related complaints
10 Meter related complaints
11 Meter related complaints
12 Meter related complaints
13 Other Customer Services
14 Other Customer Services
15 Other Customer Services
16 Other Customer Services
17 Other Customer Services
18 Other Customer Services
19 Other Customer Services
20 Other Customer Services
21 Other Customer Services
22 Other Customer Services
23 Other Customer Services
Complaint Type SLA
Wrong Data On Bill
Wrong entry during bill payment
ACD / SC / BB / Arrears disputes
Meter Burnt
Meter Running Fast/Creeping
Meter Struck up
Net Metering
Meter - Running Slow/ Sluggish
Meter Damage
No seal/Seal Cut
Meter Seal Cut
Meter lost
Shifting of service Within the Premises
Temporary supp below 10 Days
Pole Shifting
Line Shift
Termination / Permanent Dismantle
Address Correction
Requirement of Additional Poles
DTR Shift
Shifting of service Different Premises
24Hrs Supply
Clubbing Of Service
Table 3: SLA Period
SLA
7
30
7
30
7
30
60
7
Procedure for applying the Request at Kiosk: This section contains instructions for the operators of the MeesevEPDCL- New connection Service
1) In MeeSeva home screen, under as depicted in Figure 1.
2) Select Application for Consumer ComplaintsServices as depicted in Figure 2
Figure 2: Application for Consumer Complaints
Procedure for applying the Request at Kiosk: -
This section contains instructions for the operators of the Meeseva web application to apply for Service.
eva home screen, under List of Services, Select EPDCL Department as depicted in Figure 1.
Figure 1: EPDCL Department
Application for Consumer Complaints Service under EPDCL as depicted in Figure 2.
Application for Consumer Complaints Service Selection Screen
a web application to apply for
Department services
EPDCL Department
Service Selection Screen
3) Now Application for Consumer Complaintsdepicted in Figure 3
4) Select Circle Name and enter Service No or Customer ID
Application for Consumer Complaints Service request Screen will be
Figure 3: Application Request Screen
Circle Name and enter Service No or Customer ID as depicted in Figure 4
Figure 4: Service Selection Screen
request Screen will be displayed. As
s depicted in Figure 4.
5) Application for Consumer Complaints 5.
Application for Consumer Complaints Service details page displayed. As depicted in Figure
Figure 5: Application Home Screen
As depicted in Figure
6) Enter Complaint Details such as Request Type, Complaint Type and Complaint Details adepicted in Figure 6.
7) Enter Address for communication details such as (Door No, Locality/Land Mark, State, District, Mandal, Village/Ward,
Note: - If Communication address is same as Location of Premises select
Figure
8) Enter Complainant/Informant Details (
District, Mandal, Village/Ward, Pinin Figure 8.
Figure
Enter Complaint Details such as Request Type, Complaint Type and Complaint Details a
Figure 6: Complaint Details
Address for communication details such as (Door No, Locality/Land Mark, State, District, Mandal, Village/Ward, and Pin-Code). It has been depicted in figure 7
If Communication address is same as Location of Premises select
Figure 7: Address for Communication Details Screen
Informant Details (Complainant Name, Locality/Land Mark, State, Village/Ward, Pin-Code, Mobile No, ID Proof, and ID Proof No)
Figure 8: Complainant / Information Details Screen
Enter Complaint Details such as Request Type, Complaint Type and Complaint Details as
Address for communication details such as (Door No, Locality/Land Mark, State, It has been depicted in figure 7.
If Communication address is same as Location of Premises select Check Box.
Locality/Land Mark, State, Proof No) as depicted
9) Collect the necessary supporting documents as indicated in the New Connection request page scan the documents and upload into the
Note: All the mandatory fields have to be filled system. Note: Ensure that the Location of Premises Details of the Consumer is accurate as the concerned officials visit Premises Location during the verification of his/her New Connection particulars. 10) Click Show Payment.
depicted in figure 10.
Note: - Here Charges are varies based on
Collect the necessary supporting documents as indicated in the New Connection request page scan the documents and upload into the system, as depicted in Figure
Figure 9: Upload Documents List
All the mandatory fields have to be filled in; otherwise request will not be accepted by the
Ensure that the Location of Premises Details of the Consumer is accurate as the concerned officials visit Premises Location during the verification of his/her New Connection
Show Payment. Another window appears requesting to Confirm Payment
Figure 10: Show Payment Section
Here Charges are varies based on Complaint Type.
Collect the necessary supporting documents as indicated in the New Connection request system, as depicted in Figure 9.
otherwise request will not be accepted by the
Ensure that the Location of Premises Details of the Consumer is accurate as the concerned officials visit Premises Location during the verification of his/her New Connection
Confirm Payment as
Type.
11) Collect the amount from the Citizen and click depicted in figure 11.
Figure
Note: Ensure that you have sufficient balance with your service provider (SCA)system will not accept the request.
12) On confirmation, a receipt will be generated as
will contain the Certificate delivery date.
Note: - On submission of the request,
Application for Consumer Complaints
Transaction Id and sent to Dept.
13) On submission, the request will be sent to the work flow of the respective
further processing.
Collect the amount from the Citizen and click Confirm Payment to submit the request
Figure 11: Payment Confirmation Section
Ensure that you have sufficient balance with your service provider (SCA)system will not accept the request.
On confirmation, a receipt will be generated as depicted in the following figure. The receipt will contain the Certificate delivery date.
Figure 12: Receipt
On submission of the request, Consumer Receives Message. Like your Request for
Complaints Service has been entered vide Application Number,
Transaction Id and sent to Dept.
On submission, the request will be sent to the work flow of the respective
to submit the request as
Ensure that you have sufficient balance with your service provider (SCA); else the
depicted in the following figure. The receipt
Message. Like your Request for
has been entered vide Application Number,
On submission, the request will be sent to the work flow of the respective Department for