APEBERUJUNE 28, 2012

LIMATOPIC I

GREETINGSLecturers: Ing. Margarita Mondragón

Mag. Gabriela Basurco Espezúa

Greetings

• Shake hands?• Kiss? • Kiss hand?• Hug? • Both (kiss and hug)?• Bow? ¿Reverence?• Nose and nose/Rubbing noses?

Shake handsThe Office – Football Europe and Japan

THE POPE IN CUBA

THE POPE IN MEXICO

THE POPE AND PRESIDENT RAUL CASTRO(CROSSING HANDS)

Formal Greeting Ex Ucranian PresidentViktor Iouchtchenko greets his ex Ex Ucranian PresidentViktor Iouchtchenko greets his ex

Prime Minister Ioulia TimochenkoPrime Minister Ioulia Timochenko

Kiss

Ex Ucranian President greets his Polish colleague at the beginning of a Summit of the European Council

Kiss hand

Kissing the hand: do not kiss the hand, only take it up to the lips, without touching them

Charles of England and Queen Sofia of Spain - EFE

Hug

Bow

Leaders of APEC Economies (southeast Asia) greet with a bow

Nose and nose Rubbing noses Nose and nose Rubbing noses Maori greeting Eskimo greetingMaori greeting Eskimo greeting

Reverence of thanks

On receiving a Nobel Prize - Photo: Henrik Montgomery/Pressens Bild

Social Social ProtocolProtocol and and EtiquetteEtiquette

Social Protocol: certain rules established for social treatment. Distinctive touch of our personality and is shown in good manners.Etiquette: a set of rules that guide human behaviour; formal expression of good manners and good conduct derived from experience and common sense. It’s always present in all acts of our lives.

Urban Etiquette – Good Manners in the Public Transport

Rules of the underground: (1) Knees may be no more than six inches apart. (2) If you can't control your offspring, watch as a stranger does it for you. (3) What did we say about checking out the girls? (4) The Post is only 25 cents—buy your own. (5) Holding the subway door makes everyone on the

train love you. (6) As does loud music. (7) Lie down on subway only if dead.  (Photo: Photomontage by Peter Rad)

Behaviour iBehaviour in the Street

BehaviourBehaviour i in public places

Mario Vargas Llosa receiving the Literature Nobel Prizein 2010

Presidential toast – Faux pas

Ex President Bush

made a toast with water with the Queen

Vatican Protocol and Ingrid Betancourt

After her liberation, Ms. Betancourt

visited the Pope on 1st September 2008

Faux pas – Flags are no clothes

Left, Cecilia Bolocco and the Argentinean flag.Right, Moroccan athlete Hicham El Guerrouj officially announces his retirement of sports

G20: London, April 2009 – Cannes, 2011

TitlesTitles

Traditional titles: • Doctor• Ingeneer• Professor Modern:• Graduate• Economist• Accountant (CPC)

Treatments• His / Her Majesty: kings, queens

King and Queen of Spain Queen of UK King of BhutanJuan Carlos and Sofía Elizabeth II Jigme Khesar Namgyel Wangchuck

His Holiness Santidad:

Benedict XVI, the present Pope

The Pope

• Heir Princes and Princesses

Wilhelm and MáximaCatherine, Alexia and Arian

His/Her Royal Highness:

His Excellency: •Ambassadors

Ambassador Allan Wagner of Peru and Ambassador Julio Florián Alegre Ambassador Luis Quesada of Guatemala First Peruvian Ambassador to Qatar

The art of The art of ConversationConversation

•Manner: clear, well articulated, without stopping the interlocutor• Topics of general interest: trending news, culture, tourism, gastronomy …• Avoid: repetitions, fillers, curses, vulgarities, nicknames, personal diminutives

Respect

For other culturesFor other customs For other points of viewFor other spacesFor the others

PROTOCOLO puede referirse a:Protocolo, ciertas reglas establecidas para las ceremonias

oficiales o trato social.Protocolo, texto anexo a un tratado internacional.Protocolo de intercambio, es la relación que se reconoce en la

comunicación o la transferencia de información.En informática, un protocolo es un conjunto de reglas usadas

por computadoras para comunicarse unas con otras a través de una red.

Protocolo de comunicaciones, conjunto de estándares que controlan la secuencia de mensajes que ocurren durante una comunicación entre entidades que forman una red.

Protocolo de Internet (Internet Protocol), protocolo de red para la comunicación de datos a través de paquetes conmutados.

Otros Protocolo de tratamiento, conjunto de acciones,

procedimientos y exámenes auxiliares solicitados para un paciente con características determinadas.

Protocolo de investigación.Protocolo notarial es una recopilación anual de

documentos notariales.Protocolo de actuación, conjunto de

procedimientos específicos establecidos en un plan.Protocolo secundario, procedimientos

establecidos como alternativa de solución ante la falla de la puesta en marcha de un plan de respuesta o conjunto de acciones de emergencia ante una falla no planificada.