“How to Enhance Full Body Wellness”

Vijay L. Patel D.M.D.Dental Services Director

IntegrationRoles and ResponsibilitiesProcess The Future

Overview

MHC Healthcare Delivery System Adding value to every consumer experience at MHC

Replicate the best practice of MHC Main Higher levels of Quality Faster turnaround times Reduced associated costs

Implementation of entire MHC Organization by 01 Oct 2014

Integration

Chief Executive Officer Infrastructure supporting change

Dental Services Director Clear direction

Providers Engagement

Women, Infants, and Children (WIC) OBGYNDental Assistants Front Desk

Roles and Responsibilities

Before Huddle Report Scheduling Assigning

During Screening Processing

After Scheduling Reminders Record Keeping, follow-ups

Process

Front Office Prints Out HuddleAdds Patients to Dental ScheduleHygienists are assigned specific days

Before

Providers go to Pediatrics for appointmentProviders do a Screening Have Parent or Guardian sign consent with patient

informationPatient Education Turn in consent / walk patient up

During

Converted Patients Schedule 6 month appointment Reminder post card in 5 months Reminder call in 6 months

Non Converted Patients Courtesy Call for Dental appointment

After

Improvement

0

20

40

60

80

100

120

Jan Feb Mar

1st Qtr.

Coverted Seen

Improvement

0

5

10

15

20

25

30

35

40

1

2nd Qtr.

No Data No Show No Time Other Dentist Converted

8.33% Conversion

The Future

Goals: Our next step is to

provide a true dental screening, OHI, nutritional counselling, and fluoride varnish.

This would be done for every well child visit.

Accurate record-keeping.

Challenges What do we do for

patients without insurance? (SFS)

What do we do for private insurance that may not cover the entire screen/fluoride visit?

Where do we come up with the time?

Integration Roles and Responsibilities Process Improvement

Conclusion

Provide an easy avenue to dental care, especially for those not under active care

Vijay L. Patel D.M.D.Dental Services Director

Daniel RoblesDental Manager

Eddy A Rogers, CLSSBBDirector of Performance and Quality Improvement

25% by 2020 in total child patient population

100% of children that have no dentist are converted to active patients.