Copyright©2016SplunkInc.

MichaelDonnellyITOASolu?onsArchitect

AnOngoingMissionofServiceDiscovery

RossLazerowitzITSIProductManager

VideoIntro

hJps://www.youtube.com/watch?v=hdjL8WXjlGI

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Disclaimer

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Duringthecourseofthispresenta?on,wemaymakeforwardlookingstatementsregardingfutureeventsortheexpectedperformanceofthecompany.Wecau?onyouthatsuchstatementsreflectourcurrentexpecta?onsandes?matesbasedonfactorscurrentlyknowntousandthatactualeventsorresultscoulddiffermaterially.Forimportantfactorsthatmaycauseactualresultstodifferfromthosecontainedinourforward-lookingstatements,pleasereviewourfilingswiththeSEC.Theforward-lookingstatementsmadeinthethispresenta?onarebeingmadeasofthe?meanddateofitslivepresenta?on.Ifrevieweda_eritslivepresenta?on,thispresenta?onmaynotcontaincurrentor

accurateinforma?on.Wedonotassumeanyobliga?ontoupdateanyforwardlookingstatementswemaymake.Inaddi?on,anyinforma?onaboutourroadmapoutlinesourgeneralproductdirec?onandis

subjecttochangeatany?mewithoutno?ce.Itisforinforma?onalpurposesonlyandshallnot,beincorporatedintoanycontractorothercommitment.Splunkundertakesnoobliga?oneithertodevelopthefeaturesorfunc?onalitydescribedortoincludeanysuchfeatureorfunc?onalityinafuturerelease.

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To boldly go where no one has gone before. ToBoldlyGo….WhereNoOneHasGoneBefore

Takeaways

SeekOutnewKPIsandonboardnewdata

HowtodiscoverServices,andservicedependencies

Toboldlymoveto…

WhatisaService?

PacketNetwork

HypervisorandHosts

RBMDBs

StorageTier

APIServices

WebServices

CustomerTransac.ons

MobileAPI/

Middlew

are

PartnerPortal

DNS

Servicescanencompassmul?ple?ersoftheITdomain.Servicesmayalsodependuponotherservices

WhatisaKPI?

DNS RequestsResponses

KPI:NumberofrequestsKPI:ErrorrateKPI:Averageresponse?meKPI:ServicerCPUloadKPI:ServernetworkI/Ferrors

CustomerTransac.ons

RequestsResponses

KPI:Numberoftransac?onsKPI:ErrorrateKPI:Averageresponse?meKPI:CountofIncidentTicketsKPI:Synthe?cTransxHealth

KPIsandHealthscorescons?tutethemeansbywhichServicesaremonitored.

MeasuringServiceHealth

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ServiceHealthScoresareaweightedcalcula?onofKPIstatusvalues.

TheProblemScenario

Astarshipfloa?ngthroughthevacuumofspace

Flyingfasterthanthespeedoflightintounchartedterritories

…andbeingfireduponbyhos?leforces

USSEnterprise

Sowecanalreadystart

Astarshipfloa?nginspace

FlyingFTL,discoveringnewworlds

KlingonaJacks

What’srequiredtofulfillthemission?

HullIntegrity,LifeSupport

Power,Propulsion,Scanners

Defenses,Weapons,Medical

Thegoal…crosssystemsmonitoring

BringSubjectExpertsTogether

BestPrac?cesForServiceModeling

StartwithaProblemworth

solving

DesignBeforeConfiguring

StartWithAProblemWorthSolving

Reviewthemostcri.calservices

Iden.fyservicesthathavemeasurablechallenges

UncoveringtheProblemWorthSolving

•  WhatarethetopservicesinyourStarship?

•  Howdoyoumeasurethefleetexperiencewiththeseservices?

•  Whatisthecrewexperiencewiththeseservices?

•  Howo_endoestheStarshipexperienceissueswiththeservice?

•  Whenissuesarise,whogetsinvolvedinresolvingthem?

•  Howdoteamsworktogethertoresolveissues?

•  What’stheaverage?metoissueresolu?on?

•  What’stheimpactwhencrewhaveabadexperiencewithyourservices?

Cri?calServices IssueFrequency Impact

BringSubjectExpertsTogether

Iden?fystakeholdersandsupportpersonnelforthe

selectedservice

Createawarenessandinvitetheircollabora?ontosolvethe

businesschallenge

DesignBeforeConfiguring

Iden?fypains,performanceindicatorsandmeasurementgoalsfortheservice

Iden?fycomponentsanddataneededtodriveserviceinsights

Consolidatethemappingsintoanenterpriseprocess/servicesmap

Propulsion

KPIA

KPIB

KPIC

KPID

Dependencies?

Propulsion

DilithiumMatrixstrength

Currentspeed

WarpCorestability

ImpulseEngine

Dependencies:Shields,Scanners

Weaponssystems

Weaponssystems

Weapons-Phasers

Twotypesofweaponssystems?Phasers&PhotonTorpedoes.

Weapons–PhotonTorpedoes

Targe?ngSystems

Weaponssubsystems

Weapons-Phasers

KPI1

KPI2

KPI3

KPI4

Weapons-Torpedoes

KPI1

KPI2

KPI3

KPI4

Weaponssubsystems

Weapons-Phasers

MainShipPowerAvail.

%EmiJersAvailable

PhaseCouplings

Weapons-Torpedoes

%TubesOperable

#TorpedoesAvail

PhotonTubeIntegrity

RadionPar?cleContainment PhotonControlSystems

LifeSupport

Atmosphere,Water

SickBay,Medical

LOTSofdependencies

Gravita?onalsystems

ServiceDecomposi?on

Departmental Services

Operations

Ship-wide Health

Command Engineering&Support

Sensors Power

Lifesupport

MissionControlHelmTac.cal

ScannersSickBayResearch

EnginesWeaponsShields

Sciences

Shared Infrastructure

Structure

Transporters

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Sonowthatwe’vesavedtheFedera?on

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NowwearegoingtobringthisbacktoPlanetEarth•  YoutoocanhaveEnterprise-grade

monitoringofyourITenvironment.•  ITSIisSplunk’smethodforcross

systemperformance,healthmonitoring

Screenshothere

ServiceDecomposi?on

InfrastructureLayer

Applica?onLayer

BusinessLayer

ServiceLayer

OrderEntry Manufacturing Shipping Fulfillment

SupplyChain

OnlineStore EDI

WebTier Middleware

PupngitalltogetherServiceLayer Supply

Chain• ServiceHealth

InfrastructureLayer • CPULoad• MemoryUsed• DiskUsed•  IOLatency

• CPULoad• MemoryUsed• DiskUsed•  IOLatency

Applica?onLayer

OnlineStore EDI

WebTier Middleware

• OnlineOrders• OnlineRevenue

• ServiceHealth • ServiceHealth • ServiceHealth

BusinessLayer

OrderEntry Manufacturing Shipping Fulfillment

• TotalOrders• TotalRevenue• ServiceHealth

• UnitCount• UnitFailures

• ServiceLevel • DeliveryTime

Copyright©2016SplunkInc.

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