An Ongoing Mission of Service Discovery · 2017. 10. 8. · During the course of this presentaon,...
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Copyright © 2016 Splunk Inc. Michael Donnelly ITOA Solu?ons Architect An Ongoing Mission of Service Discovery Ross Lazerowitz ITSI Product Manager
Transcript of An Ongoing Mission of Service Discovery · 2017. 10. 8. · During the course of this presentaon,...
Copyright©2016SplunkInc.
MichaelDonnellyITOASolu?onsArchitect
AnOngoingMissionofServiceDiscovery
RossLazerowitzITSIProductManager
VideoIntro
hJps://www.youtube.com/watch?v=hdjL8WXjlGI
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Disclaimer
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Duringthecourseofthispresenta?on,wemaymakeforwardlookingstatementsregardingfutureeventsortheexpectedperformanceofthecompany.Wecau?onyouthatsuchstatementsreflectourcurrentexpecta?onsandes?matesbasedonfactorscurrentlyknowntousandthatactualeventsorresultscoulddiffermaterially.Forimportantfactorsthatmaycauseactualresultstodifferfromthosecontainedinourforward-lookingstatements,pleasereviewourfilingswiththeSEC.Theforward-lookingstatementsmadeinthethispresenta?onarebeingmadeasofthe?meanddateofitslivepresenta?on.Ifrevieweda_eritslivepresenta?on,thispresenta?onmaynotcontaincurrentor
accurateinforma?on.Wedonotassumeanyobliga?ontoupdateanyforwardlookingstatementswemaymake.Inaddi?on,anyinforma?onaboutourroadmapoutlinesourgeneralproductdirec?onandis
subjecttochangeatany?mewithoutno?ce.Itisforinforma?onalpurposesonlyandshallnot,beincorporatedintoanycontractorothercommitment.Splunkundertakesnoobliga?oneithertodevelopthefeaturesorfunc?onalitydescribedortoincludeanysuchfeatureorfunc?onalityinafuturerelease.
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To boldly go where no one has gone before. ToBoldlyGo….WhereNoOneHasGoneBefore
Takeaways
SeekOutnewKPIsandonboardnewdata
HowtodiscoverServices,andservicedependencies
Toboldlymoveto…
WhatisaService?
PacketNetwork
HypervisorandHosts
RBMDBs
StorageTier
APIServices
WebServices
CustomerTransac.ons
MobileAPI/
Middlew
are
PartnerPortal
DNS
Servicescanencompassmul?ple?ersoftheITdomain.Servicesmayalsodependuponotherservices
WhatisaKPI?
DNS RequestsResponses
KPI:NumberofrequestsKPI:ErrorrateKPI:Averageresponse?meKPI:ServicerCPUloadKPI:ServernetworkI/Ferrors
CustomerTransac.ons
RequestsResponses
KPI:Numberoftransac?onsKPI:ErrorrateKPI:Averageresponse?meKPI:CountofIncidentTicketsKPI:Synthe?cTransxHealth
KPIsandHealthscorescons?tutethemeansbywhichServicesaremonitored.
MeasuringServiceHealth
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ServiceHealthScoresareaweightedcalcula?onofKPIstatusvalues.
TheProblemScenario
Astarshipfloa?ngthroughthevacuumofspace
Flyingfasterthanthespeedoflightintounchartedterritories
…andbeingfireduponbyhos?leforces
USSEnterprise
Sowecanalreadystart
Astarshipfloa?nginspace
FlyingFTL,discoveringnewworlds
KlingonaJacks
What’srequiredtofulfillthemission?
HullIntegrity,LifeSupport
Power,Propulsion,Scanners
Defenses,Weapons,Medical
Thegoal…crosssystemsmonitoring
BringSubjectExpertsTogether
BestPrac?cesForServiceModeling
StartwithaProblemworth
solving
DesignBeforeConfiguring
StartWithAProblemWorthSolving
Reviewthemostcri.calservices
Iden.fyservicesthathavemeasurablechallenges
UncoveringtheProblemWorthSolving
• WhatarethetopservicesinyourStarship?
• Howdoyoumeasurethefleetexperiencewiththeseservices?
• Whatisthecrewexperiencewiththeseservices?
• Howo_endoestheStarshipexperienceissueswiththeservice?
• Whenissuesarise,whogetsinvolvedinresolvingthem?
• Howdoteamsworktogethertoresolveissues?
• What’stheaverage?metoissueresolu?on?
• What’stheimpactwhencrewhaveabadexperiencewithyourservices?
Cri?calServices IssueFrequency Impact
BringSubjectExpertsTogether
Iden?fystakeholdersandsupportpersonnelforthe
selectedservice
Createawarenessandinvitetheircollabora?ontosolvethe
businesschallenge
DesignBeforeConfiguring
Iden?fypains,performanceindicatorsandmeasurementgoalsfortheservice
Iden?fycomponentsanddataneededtodriveserviceinsights
Consolidatethemappingsintoanenterpriseprocess/servicesmap
Propulsion
KPIA
KPIB
KPIC
KPID
Dependencies?
Propulsion
DilithiumMatrixstrength
Currentspeed
WarpCorestability
ImpulseEngine
Dependencies:Shields,Scanners
Weaponssystems
Weaponssystems
Weapons-Phasers
Twotypesofweaponssystems?Phasers&PhotonTorpedoes.
Weapons–PhotonTorpedoes
Targe?ngSystems
Weaponssubsystems
Weapons-Phasers
KPI1
KPI2
KPI3
KPI4
Weapons-Torpedoes
KPI1
KPI2
KPI3
KPI4
Weaponssubsystems
Weapons-Phasers
MainShipPowerAvail.
%EmiJersAvailable
PhaseCouplings
Weapons-Torpedoes
%TubesOperable
#TorpedoesAvail
PhotonTubeIntegrity
RadionPar?cleContainment PhotonControlSystems
LifeSupport
Atmosphere,Water
SickBay,Medical
LOTSofdependencies
Gravita?onalsystems
ServiceDecomposi?on
Departmental Services
Operations
Ship-wide Health
Command Engineering&Support
Sensors Power
Lifesupport
MissionControlHelmTac.cal
ScannersSickBayResearch
EnginesWeaponsShields
Sciences
Shared Infrastructure
Structure
Transporters
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Sonowthatwe’vesavedtheFedera?on
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NowwearegoingtobringthisbacktoPlanetEarth• YoutoocanhaveEnterprise-grade
monitoringofyourITenvironment.• ITSIisSplunk’smethodforcross
systemperformance,healthmonitoring
Screenshothere
ServiceDecomposi?on
InfrastructureLayer
Applica?onLayer
BusinessLayer
ServiceLayer
OrderEntry Manufacturing Shipping Fulfillment
SupplyChain
OnlineStore EDI
WebTier Middleware
PupngitalltogetherServiceLayer Supply
Chain• ServiceHealth
InfrastructureLayer • CPULoad• MemoryUsed• DiskUsed• IOLatency
• CPULoad• MemoryUsed• DiskUsed• IOLatency
Applica?onLayer
OnlineStore EDI
WebTier Middleware
• OnlineOrders• OnlineRevenue
• ServiceHealth • ServiceHealth • ServiceHealth
BusinessLayer
OrderEntry Manufacturing Shipping Fulfillment
• TotalOrders• TotalRevenue• ServiceHealth
• UnitCount• UnitFailures
• ServiceLevel • DeliveryTime
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