Post on 05-Dec-2014
description
CONFIDENTIAL
Nothing Endures but Change. Gatwick Security: Don’t Stand in the
way of Progress! Chris Woodroofe
Head of Security & Business Continuity
Gatwick Airport Limited
Gatwick Airport – Security 18th September 2013
Chris Woodroofe – Head of Security & Business Continuity
NOTHING ENDURES BUT CHANGE
CONFIDENTIAL
AMBITION & STRATEGY
03
CONFIDENTIAL
THERE WAS A TIME WHEN ALL WE NEEDED
TO DO WAS NOT HAVE QUEUES…
4
CONFIDENTIAL
AND IT’S CLEAR THAT SHORTER QUEUES
HAVE HELPED TO MAKE A DIFFERENCE!
5
CONFIDENTIAL
PEOPLE
6
CONFIDENTIAL
PEOPLE
7
CONFIDENTIAL
PEOPLE
8
CONFIDENTIAL
PEOPLE
• Deployed Mystery Shoppers
• Measured Net Promoter Score (NPS)
• Tracking our improvement…
9
NORTH TERMINAL SOUTH TERMINAL
CONFIDENTIAL
PROCESSES & TECHNOLOGY
• In 2011, our central search area in south terminal set the standard that others have
followed.
• In 2014/15 we’re going to upgrade north terminal…to a similar standard?
• No, of course not – nothing endures but change!
• To the next generation…
10
Security Max
CONFIDENTIAL
BODY SCANNERS
11
PROCESSES & TECHNOLOGY
CONFIDENTIAL
REMOTE SCREENING
12
PROCESSES & TECHNOLOGY
CONFIDENTIAL
NEXT GENERATION SECURITY SEARCH LANE TECHNOLOGY
13
PROCESSES & TECHNOLOGY
Gatwick Airport – Security 18th September 2013
Chris Woodroofe – Head of Security & Business Continuity
NOTHING ENDURES BUT CHANGE
Questions?