Airport security 2013 Chris Woodroofe
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CONFIDENTIAL Nothing Endures but Change. Gatwick Security: Don’t Stand in the way of Progress! Chris Woodroofe Head of Security & Business Continuity Gatwick Airport Limited
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Transcript of Airport security 2013 Chris Woodroofe
CONFIDENTIAL
Nothing Endures but Change. Gatwick Security: Don’t Stand in the
way of Progress! Chris Woodroofe
Head of Security & Business Continuity
Gatwick Airport Limited
Gatwick Airport – Security 18th September 2013
Chris Woodroofe – Head of Security & Business Continuity
NOTHING ENDURES BUT CHANGE
CONFIDENTIAL
AMBITION & STRATEGY
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CONFIDENTIAL
THERE WAS A TIME WHEN ALL WE NEEDED
TO DO WAS NOT HAVE QUEUES…
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CONFIDENTIAL
AND IT’S CLEAR THAT SHORTER QUEUES
HAVE HELPED TO MAKE A DIFFERENCE!
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CONFIDENTIAL
PEOPLE
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CONFIDENTIAL
PEOPLE
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CONFIDENTIAL
PEOPLE
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CONFIDENTIAL
PEOPLE
• Deployed Mystery Shoppers
• Measured Net Promoter Score (NPS)
• Tracking our improvement…
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NORTH TERMINAL SOUTH TERMINAL
CONFIDENTIAL
PROCESSES & TECHNOLOGY
• In 2011, our central search area in south terminal set the standard that others have
followed.
• In 2014/15 we’re going to upgrade north terminal…to a similar standard?
• No, of course not – nothing endures but change!
• To the next generation…
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Security Max
CONFIDENTIAL
BODY SCANNERS
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PROCESSES & TECHNOLOGY
CONFIDENTIAL
REMOTE SCREENING
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PROCESSES & TECHNOLOGY
CONFIDENTIAL
NEXT GENERATION SECURITY SEARCH LANE TECHNOLOGY
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PROCESSES & TECHNOLOGY
Gatwick Airport – Security 18th September 2013
Chris Woodroofe – Head of Security & Business Continuity
NOTHING ENDURES BUT CHANGE
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