Aiim Minnesota Reshaping Your Business With Web 2.0

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keynote at AIIM Minnesota Control

Transcript of Aiim Minnesota Reshaping Your Business With Web 2.0

Reshaping Your Business with Web 2.0

Introducing BILLY

BUTWHOISBILLY

says, “BILLY is employee # 81015”

7500 Flying Cloud DriveSuite 500Eden PrairieMinnesota 55344

BILLY CRIPEDirector ~E2.0 & ECMProduct Management

phone: +1 952.564.2150mobile: +1 612.205.3762billy.cripe@oracle.com (work)

serona@gmail.com (personal)

September 2008 • Oracle Open World • San Francisco Vince Casarez, Billy Cripe, Jean Sini, Philipp Weckerle

says, “BILLY is

author of this book. You should buy it.”

My mom says,

“BILLY is the smartest boy I know.”

My connections say, “…talented and creative thought leader …”

“…fun and effective at what he does…”

“…master in his area of expertise…”

“…an excellent leader…”

My

connections say…

…well some of what they say shouldn’t be repeated in a lunch setting…

says I’m someone worth following

traffic logs say I’m someone worth reading

So Do

Because we’re together right now right now suggests that

says BILLY is someone you should listen to

SoWHOISBILLY

My Social Graph increasingly defines who I am

“Man is by nature a political (or social)

animal”Aristotle

ThinkSocial TechnologyIs New?

ThinkSocial TechnologyIs New?

So what has changed?So what has changed?

Easier for EveryoneEasier for Everyone

Bigger PipesBigger Pipes

Bigger PipesBigger Pipes

Faster CPUFaster CPU

Scripting & API AdvancesScripting & API Advances

<html>{JavaScript}

AJAXCSS

<xml/>

LAMPRPC

RESTJSON

SOAP

Ubiquitous ConnectivityUbiquitous Connectivity

ThinkSocial Web TechnologyIs just a Fad?

ThinkSocial Web TechnologyIs just a Fad?

If Facebook were a country, with 130 million monthly active users, it would be the 10th largest in the world

(between Japan and Russia)December 2008

If Facebook were a country, with 130 million monthly active users, it would be the 10th largest in the world

(between Japan and Russia)December 2008

Social Websites are Officially more popular than PornTime Magazine, Oct 31, 2007

Social Websites are Officially more popular than PornTime Magazine, Oct 31, 2007

That’s no Fad.That’s no Fad.

That’s Generation C.It describes a new kind of

wired individual…

*Social Media, Alex Wong, http://www.slideshare.net/wah17/social-media-35304/

Generation C communicates in

a connected environment,

conversationally

An Ecology of

RELATIONSHIPS&

technology

If We Focus on

Business…

Traditional Models Haven’t Changed

Established in 1914

All Good Ideas Come From The Top

Traditional Models Haven’t

Changed…

(Except, We’ve Changed…)

Employees are organized hierarchically…

But work through social networks

It’s not about talking at…It’s not about talking at…

It’s not about talking to…It’s not about talking to…

It’s about talking with…It’s about talking with…

Generation C are

fans of the

collaborative enterprise

Generation C areWE

US OURSALL OF

US

the

TEAM

Partnersemployees

So, how do you create fans of your employees?

So, how do you create fans of your employees?

Create a Collaborative Enterprise.

Create a Collaborative Enterprise.

Implement the technology Create an ecosystemDeliver value.

Implement the technology Create an ecosystemDeliver value.

to

so you can

What does Generation CValue?

What does Generation CValue?

Control

Collaborators

Community

Connected

Creative

Cool

Conversation

Communicate

Channel

Consumer 2.0

Content

Collect

Co-Creators

Choices

ContextConvenient

Carry

Converse

Casual

Comfortable

Crowd

How does a Generation C ecosystemfunction?

How does a Generation C ecosystemfunction?

ME

You

Information Flow

Before Enterprise 2.0…

Push Pull requests

email, paper, chat room, one off solutions, invitation only, intentional, end point focused…

With Enterprise 2.0…

ME becomes WE

With Enterprise 2.0…

Information Flow

Continuous Creation

Continuous Requests

Ubiquitous Availability…

What about that technology part?What about that technology part?

Is it simply Web 2.0 point solutions in the

workplace ?

no

I know! It’s more social

networks.

It’s Facebook for the enterprise!

NO!

Public Web Technologies

Don’t Scale Up or Down

or In to Enterprise levels

Enterprises want Platform based Web 2.0

Enterprise 2.0 technology is providing

information in context

Enterprise 2.0 technology is

enabling participation

So let’s talk about

CONTEXT

We Operate in an

Attention Economy …

Distractions are measured in opportunities,

revenue, & efficiency

LOST

Attention is gained & maintained by

presenting information

in Context

Attention Yields

Participation

So let’s talk about

PARTICIPATION

Users PARTICIPATE with each

other on INFORMATION presented

through SYSTEMS …

… E 2.0 allows systems to surface content to users in context …

Which gains attention

Which stimulates participation

Which generates new and better

content

Which is presented contextually

The Goal of Participation:

Tap the enterprise brainAggregate inputs

Precipitate valuable outcomes

Enable employees

HOW ?HOW ?

By engaging in the

CONVERSATIONwe call

DOING BUSINESS

By engaging in the

CONVERSATIONwe call

DOING BUSINESS

HR Services Mftg.FinanceSales RawMaterials

Retail

The Enterprise Today

Essential Knowledge Hidden in Pockets

Social Web 2.0: Tap into key knowledge & passion of every employee

The Experts Agree …

AIIM Market IQ; Enterprise 2.0: Agile, Emergent & Integrated; Q1 2008

annotations gadl http://www.flickr.com/photos/gadl/news stand alexkehrhttp://www.flickr.com/photos/alexkehr/crowd f.trainer http://www.flickr.com/photos/fiveoftoast/monk decadence http://flickr.com/photos/decadence/monks racoles http://flickr.com/photos/racoles/flickr social graph cobalt http://flickr.com/photos/cobalt/lens ben cooperhttp://flickr.com/photos/cycleologist/bookshelf the beast http://flickr.com/photos/31847658@N00/bookshelf, neat chotda http://flickr.com/photos/santos/

Jean Sini • mailto:jean@sini.net • http://www.sini.net/Billy Cripe • mailto: billy.cripe@oracle.com • http://blogs.oracle.com/fusionecmVince Casarez • mailto: vince.casarez@oracle.com •