Agile Kaizen - Improvement Beyond Retrospectives

Agile Kaizen May 2013,Scrum Gathering Las Vegas

Angel Medinilla

You Killed my father,

prepare to die!!

angel.medinilla@proyectalis.comwww.proyectalis.com/AngelMedinillaSlideShare.net/proyectalisbit.ly/AAVideosbit.ly/AANewsletterbit.ly/AMEDBookbit.ly/AMEDBlog@angel_mlinkedin.com/in/angelm

My Pleasure!

Free Shoulder Pain Test...

Who do we have here today?

Why are we here today?

Kaizen in Agile = Retrospectives!

(as opposed to Project Post Mortems)

But most retros are like...

Lots of retros are like...

Many retros are just...

Plenty of retros are just...

Seth Godin’s Principle on Broken Stuff:

Anyway...Seth Godin’s Principle on Broken

Stuff:

Retrospectives Are BROKEN!

(Throw Ya Hands In the Air Like You Just Don’t Care...!)

Duuuude, what’s wrong with our retros?? (10+5 min)

Short Answer: Cargo Cult

Longer answer: looking up to just ‘fix retrospectives’ is WRONG

We were warned!

Principles & Values

Process

Roles Practices Tools Artifacts

Lean & AgilePrinciples & Values

Process

Lean & Agile

Scrum, Kanban

Principles & Values

Process

Lean & Agile

Scrum, Kanban

ScrumMasterProduc OwnerXFunc. Team

Principles & Values

Process

Lean & Agile

Scrum, Kanban

BurnDownProduct Backlog

Impediment Backlog

Principles & Values

Process

Lean & Agile

Scrum, Kanban

Impediment Backlog

kanban boardJira, V. OneHangout

Principles & Values

Process

Lean & Agile

Scrum, Kanban

Impediment Backlog

Daily ScrumPlanning Game

Retrospect

kanban boardJira, V. OneHangout

Principles & Values

Process

My goal:- Understand Kaizen Culture

- Understand Kaizen Dimensions- Understand Kaizen Process- Understand Kaizen Roles

Kaizen Culture

Spanish Kaizen

Let’s go to The Source...

“They are an intriguing people. From the moment they wake they devote themselves to the perfection of whatever they pursue. I

have never seen such discipline. I am surprised to learn that the word Samurai means, 'to serve' [...]”

“They are an intriguing people. From the moment they wake they devote themselves to the perfection of whatever they pursue. I

have never seen such discipline. I am surprised to learn that the word Samurai means, 'to serve' [...]”

“The perfect blossom is a rare thing. You could spend your life looking for one, and it would not

be a wasted life.”

“Life is growth. If we stop growing,

technically and spiritually, we are as good as

dead”

“This old man must still train

and train”

So no surprise...

(American Foundations too!)

A Kaizen Story at The Source

Some Kaizen Elements:- Andon; Visual Management

- Jidoka; Autonomation- Root Cause Analysis

- Standardization- Gemba Kaizen / Genchi Gembutsu

Above All: Kaizen Culture

Bad Cultures Are Also Cultures!

Culture = Purpose + Values

What values can you spot in the Kaizen Story at Toyota? (5 min)

Some Kaizen Values:- Everybody’s Job; Teamwork- Empowerment; Ownership

- See the Whole; Transparency- Question Everything; Be Brave- Continuous means Continuous

- Long Term Thinking- Discipline; Learning

- Individuals and Interactions ;)

Culture is transferred through Artifacts, Assumptions and Stories

Changing culture is easy... :)

“To start a culture change all we need to do is two simple things:1) Do dramatic story-worthy things that represent the culture we want to create. Then let other people tell stories about it.2) Find other people who do story-worthy things that represent the culture we want to create. Then tell stories about them.”

- Peter Bregman, Harvard Business Review

Changing culture is easy... :)

“People don’t believe what you tell them. They rarely believe what you show them. They often believe what their friends tell them. They always believe what they tell themselves. What leaders do: they give people stories they can tell themselves. Stories about the future and about change.”

Which of YOUR stories enforce Kaizen? (10 min)

Purpose; Noble Cause

Spoused Values

Assumptions Behaviours

Artifacts Stories

Kaizen Culture

Wrap Up Number 1:

Dimensions

Agile Kaizen Dimensions:- Process- Product- People

Process Kaizen:- Systematically bring up issues;

identify waste- Optimize the Value Stream

- Root Cause Analysis; Remove Impediments

- Help the system flow

What About Kaizen Events?

Product Kaizen...

Improving your Product (what and how):

- Client & Stakeholders Feedback; Test Assumptions (Lean Startup)

- Improve UX- Communication; Marketing- Improve Funnel (AARRR!)

- Built-in Quality- Reduce Tech Debt; Refactor

Improving your people:- Upgrading / Acquiring Skills- Better Collaboration / Self

Organization- Kaizen Culture

- Knowledge Sharing

Some Strategies:- Mentoring- Training- Coaching- Facilitating- Peer Review- Teamwork- Certification- Self Improvement

Some MORE strategies:- Lab time

- Communities of Practice (Guilds)- ScrumMasters- Free Electrons

- FedEx and Kaizen Events- Pairing

- Events; Community- Desksurfing; Job Switching

Wrap Up number two:Process

- Bring up issues- Optimize the Value Stream

- Root Cause Analysis; Remove Impediments

- Help the system flow

Product-Feedback

- Test Assumptions- Improve UX

- Communication; Marketing- Improve Funnel (AARRR!)

- Built-in Quality- Reduce Tech Debt

People -Lab time. Guilds- ScrumMasters- Free Electrons- Kaizen Events- Pairing- Events; Community- Desksurfing- Job Switching

-Mentoring- Training- Coaching- Facilitating- Peer Review- Teamwork- Certification- Self Improvement

Process

Process Kaizen vs. Kaizen Process

The Retrospective Process:- Review Sprint

- See what went well (pluses)- See what need improvement

(deltas)- See what we can do differently

(ideas)- Thank and acknowledge

contributing stakeholders (flowers)

- Jamón- Paella- Playa

- Flamenco- Fiesta- Siesta- Sangría

- Politicians- Corruption

- 27% Unemployment- Public Debt

- Education- Black economy

- Big Brother 14th ed.

- Reduce government

- Help Entrepreneurs- Sell Mallorca to

Germans- Mmmm...Elect

Obama?

- Antonio Banderas

- Ferrán Adriá- Amancio Ortega

- Rafa Nadal- Martin Sheen- Rita Hayworth

Bonus: the Retrospective process PLUS

1) PREPARE- Do your homework

(don’t show up naked)- Set goals for retrospective

- Have personal list of issues to discuss

- Have personal Sprint review- Bring last retro’s minutes & Follow-

up info

2) TEST THE WATERS

3) REMEMBER, REMEMBER...

4) TELL THE SPRINT STORY

5) HIGHLIGHT PLUSES AND DELTAS

6) SELECT ISSUES- Impact & Ability- Divide & Conquer

7) ROOT CAUSE ANALYSIS- WTF’ishbone Diagram

- Cause and effect (be careful with fallacies!)

- 5 Why’s / Powerful Questions- Affinity Diagram / Brainstorm

8) DEVISE PLAN- Workaround & Plan B- Long term solution- WHAT is to be done

- WHAT is needed- HOW are we going to do it

- WHO is going to do it- WHEN is he/she going to do it

9) THANK, CELEBRATE AND ACKNOWLEDGE

10) FOLLOW UP!

Wrap Up Number Three:

PrepareTest the Waters

RememberTell the Sprint Story

Pluses & DeltasSelect & Divide

Root Cause AnalysisDevise Plan

Thank and Acknowledge

Follow Up

ScrumMaster!

Short Term vs. Long Term thinking

ScrumMaster Kaizen:- Agile Process (Process Kaizen &

Kaizen Process)- Tools (tech, process)

- Roles (pairing, training)- Facilitate

- Teach How to See- ‘Jimmy Cricket’, long term thinking

- Motivation; personal growth

Product Owner Kaizen:- Client Feedback & Collaboration

- Test Assumptions- Product-Market fit- Revenue per Point

- Communication, Marketing- Improve Funnel (AARRR!)

- Clarify problem (not requirements)

Team Kaizen:- Collaboration; Teamwork- Self Organization, W.O.W.- Knowledge Management

- Technical Side- Spot Problems: Andon / Jidoka- Develop & Improve standards

Manager Kaizen:- Improve System (environment)

-See the whole- Support Teams

- Remove impediments- Improve Culture

- Improve Communication

Wrap Up Number Four:ScrumMaster Product Owner

Manager Team

- Process Kaizen & Kaizen ProcessTools (tech, process)

- Roles (pairing, training)- Facilitate

- Teach How to See- ‘Jimmy Cricket’, long term thinking

- Motivation; personal growth

- Improve System (environment)-See the whole- Support Teams

Collaboration; Teamwork- Self Organization, W.O.W.- Knowledge Management

- Client Feedback & Collaboration- Test Assumptions- Product-Market fit

Final Wrap Up:

Purpose; Noble Cause

Spoused Values

Assumptions Behaviours

Artifacts Stories

Kaizen Culture

Process- Bring up issues

- Optimize the Value Stream- Root Cause Analysis; Remove

Impediments- Help the system flow

Product-Feedback

- Test Assumptions- Improve UX

- Communication; Marketing- Improve Funnel (AARRR!)

- Built-in Quality- Reduce Tech Debt

People-Lab time. Guilds- ScrumMasters- Free Electrons- Kaizen Events- Pairing- Events; Community- Desksurfing- Job Switching

-Mentoring- Training- Coaching- Facilitating- Peer Review- Teamwork- Certification- Self Improvement

PrepareTest the Waters

RememberTell the Sprint Story

Pluses & DeltasSelect & Divide

Root Cause AnalysisDevise Plan

Thank and Acknowledge

Follow Up

ScrumMaster Product Owner

Manager Team

- Process Kaizen & Kaizen ProcessTools (tech, process)

- Roles (pairing, training), Facilitate- Teach How to See

- ‘Jimmy Cricket’, long term thinking- Motivation; personal growth

- Improve System (environment)-See the whole- Support Teams

Collaboration; Teamwork- Self Organization, W.O.W.- Knowledge Management

- Client Feedback & Collaboration- Test Assumptions- Product-Market fit

Final Exercise: What Have you learned?

What will you do differently now? (10+5 min)

Remember...Above All: Kaizen Culture

Thank you and... BLOG IT!!

(Oh, yes, and buy the book!)http://www.proyectalis.com/en/AngelMedinilla

http://creativecommons.org/licenses/by-nc-nd/3.0/

This presentation is based upon the ideas and work of many people. And while I’ve tried to recognize copyrights and give credit and attribution where possible, I cannot possibly list them all, so if you feel like there’s something that should be added, changed or removed from this presentation, please drop me an e-mail at angel.medinilla@proyectalis.com

Agile Kaizen - Improvement Beyond Retrospectives

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