1 de 1

Business Communications and Customer Care

ACTIVITIES

1. What is Communication? Identify the basic elements of communication with the help of a diagram.

2. Write the phases of process communication

1 The sender has an idea. 4 The receiver gets the message

2 The sender encodes the idea 5 The receiver decodes the

message

3 The sender transmits the message

6 The receiver sends feedback to

the sender