Transcript of Accelerate your ambition Communications Lifecycle Management February 2015.
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- accelerate your ambition Communications Lifecycle Management
February 2015
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- accelerate your ambition 2 Copyright 2015 Dimension Data About
you current situation and goals Expense management challenges CLM
value proposition Case studies Why Dimension Data? NexTEM CLM
capabilities Agenda
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- accelerate your ambition 3 Copyright 2015 Dimension Data
Provided by Account Team Vendors Geographies Technology migration /
IT strategic plans Business pressures Existing TEM vendor?
Challenges? Customer XYZ current situation
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- Copyright 2014 Dimension Data Fixed and mobile communications
services are among the top five business expenses Gartner Report
Moving toward COPS
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- Copyright 2015 Dimension Data Obstacles to savings For many
organisations, using a TEM provider is the only cost- effective way
to get the program management capabilities they need to control
spending on telecom services. Lack of standardized invoice
presentation Poor reporting; lack of cost visibility Distributed
invoice receipt and payment Inability to match services to
employees, business purpose or location Mismatch between orders and
invoices No validation of contract terms and rates Services fit for
purpose as conditions change?
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- accelerate your ambition 6 Copyright 2015 Dimension Data Our
view of Communications Lifecycle Management (CLM) Sourcing
Management Ordering and Provisioning Management Capacity Management
Inventory Management Business Intelligence Reporting Fixed Mobile
Invoice Management Dispute Management Transform Discover and
validate all telecoms assets and configure inventory Optimise CLM
environment with a low-risk solution Operate Improve governance of
invoices, contracts, inventory, consumption and service
provisioning Visibility into the telecoms estate and optimisation
enablement Lower TCO while using limited headcount more
strategically Innovate Decision analytics to support
business-critical evaluations Technology advice inside and outside
the firewall
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- 1 Audit and manage the carrier 3 Track and manage usage 2
Decommission unused services and devices 4 Identify erroneous or
fraudulent charges 5 Renegotiate as conditions change 7 Streamline
6 Redeploy staff resources strategically Driving savings
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- Case Studies
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- accelerate your ambition 9 Copyright 2015 Dimension Data Case
Study | Global Insurer (Outsourced Model) Limited visibility and
control over expense allocations Consistent late payments and late
payment fees Overpaying for improperly billed services Lack of
inventory visibility hindered planning Challenges Implemented
NexTEM platform with customized allocation Invoice media project to
convert paper invoices into electronic media Perform inventory
discovery and configuration project to document valid inventory
Deployed Senior Auditors to conduct thorough contract compliance
audit Researched and configured over 100,000 rate elements into
audit tables Gain visibility and control Optimisation and cost
reduction Invest in next generation environment The Solution
Outcomes Immediate improvements in visibility and reduction in late
fees = $100k annually Within first 6 months obtained $72k in
credits, $470k in annual cost reductions and identified $500k in
additional cost reduction opportunities Identified and documented
inventory to enable SIP trunking migration planning Secured over
$800k in refunds/credits; reduced run rate by $600k annually
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- accelerate your ambition 10 Copyright 2015 Dimension Data Case
Study | Global Manufacturing Electronics (Managed Service) Limited
visibility to global network assets and costs Meet internal goals
for spending reductions Lack of control for order-to-pay Inventory
control for acquisitions / divestitures Challenges Solution
Implemented NexTEM technology, first in North America and then
phased to other regions Perform inventory discovery and validation
project to gain control of telecom assets Added EMEA AsiaPac, and
LatAm into NexTEM workflow to gain visibility to regional spend
Implemented fixed line order process to gain control of
procure-to-pay workflows Researched and configured rate audits for
over 10,000 circuits/lines into audit tables Benefits Realised
savings in first 18 mos = $6.8M annually from increased visibility
in North America Immediate improvement in visibility to billed and
valid services Realised additional $7.2M in annual savings for EMEA
and $4.6M in annual savings for AsiaPac by gaining visibility to
provide services governance Managed order to pay for over 1000
orders affecting thousands of lines with full change control into
the CMDB Realised first-time capability to validate contract rates
for telecoms services resulting in dozens of claims in first
year
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- accelerate your ambition 11 Copyright 2015 Dimension Data Case
Study Global Financial Industry Top business priority is to
maintain responsible corporate citizenship and drive $10bn in cost
out of the business Challenged by governance and control issues
created by fragmented systems serving 63,000 employees in 130
countries Challenges Provide visibility of entire IT infrastructure
in order to plan, deliver and manage a complete solution for
telecom, networking and mobility In-depth technology assessment and
audit of over 220 sites Optimise infrastructure including inventory
build, roadmap, IT process & governance review Telecom and
network expense management services including order, invoice,
dispute and inventory management Gain visibility and control
Optimisation and cost reduction Invest in next generation
environment The Approach $3.6m in initial savings (estimated)
Capture savings otherwise lost to complexity and duplicated or
unused services A single global IT template for the next generation
environment Improved collaboration and automation Save To
Invest
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- Why Dimension Data?
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- accelerate your ambition 13 Copyright 2015 Dimension Data
Presence in 58 countries with preferred partners across an
additional 114 countries Asia Employees: 2,045 Offices: 38 in 13
countries Certifications: 3,062 Europe Employees: 2,217 Offices: 65
in 16 countries Certifications: 2,777 Middle East & Africa
Employees: 6.878 Offices: 44 in 23 countries Certifications: 3,348
Australia Employees: 2,058 Offices: 18 in 5 states/territories
Certifications: 1,930 Americas Employees: 1,923 Offices: 22 in 5
countries Certifications: 1,150 Preferred Partners Dimension Data
Competency across geographies
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- accelerate your ambition 14 Copyright 2015 Dimension Data Any
invoice any format
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- accelerate your ambition 15 Copyright 2015 Dimension Data
Dimension Data and the COPS leaders quadrant challengersleaders
visionariesniche players completeness of vision ability to execute
BT Global Services CSC NEC AT&T Verizon Accenture Avaya Siemens
Enterprise Communications IBM Atos T-Systems Getronics Workspace
Alliance Orange Dimension Data Vodafone Telefonica NextiraOne Wipro
Cisco HP HCL Technologies 1. Gartner, Magic Quadrant for
Communications Outsourcing and Professional Services, Eric
Goodness, Christine Tennesen 20 December 2012 The company's ability
to provide expense management in support of fixed and mobile
service contracts is rated Strong Positive."
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- Copyright 2015 Dimension Data Our Clients Our clients: 200
clients All industries 53 countries Health Care Energy Production
& Utilities Semiconductor Diversified Financials Software and
Services Technology Hardware and Equipment Industrial Services
Telecommunications Basic Materials Insurance Banking Consumer
Durables Media Retail Manufacturing Transportation Government 38
currencies
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- Copyright 2015 Dimension Data Global Presence 58 countries 18
support languages Preferred partners in 108 countries Global
Presence 58 countries 18 support languages Preferred partners in
108 countries Oversight with Joint Action Governance Oversight with
Joint Action Governance One Stop Shop We understand the entire
end-to-end enterprise network We help you from Procure to Pay as we
Transform, Operate, and Innovate your communications estate One
Stop Shop We understand the entire end-to-end enterprise network We
help you from Procure to Pay as we Transform, Operate, and Innovate
your communications estate Protected for Security Sovereignty
Privacy Protected for Security Sovereignty Privacy Unified View
Fixed and Mobile Voice and Data National and Global Unified View
Fixed and Mobile Voice and Data National and Global On Time, Every
Time Worlds best at execution Over 6,000 clients worldwide On Time,
Every Time Worlds best at execution Over 6,000 clients worldwide DD
CLM differentiators
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- NexTEM Capabilities
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- accelerate your ambition 19 Copyright 2015 Dimension Data
Management oversight throughout the transformation Communication
Lifecycle Management Invoice Management Audit and Cost Containment
Cost Allocation Order and Inventory Management Governance &
Reporting Sourcing and Contract Negotiation Global Implementation
of Managed Communications Tools Global Telecom Asset Discovery
Process Improvement Joint Governance Discovery and
VisibilityOperate & Improve
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- accelerate your ambition 20 Copyright 2015 Dimension Data
Operate: Our Lifecycle Management Process Order & Change
Management Expense Management Circuit Provisioning QTE Circuit
(Opt) MACD Request Asset Management Invoice Management Dispute
Management Inventory Management Site Survey (ADD) QTE CPE (Opt)
Order / Change / Disconnect Circuit Order CPE (ADD / Change) Deploy
/ Dispose CPE Ensure Circuit is Up Begin Remote Monitoring Create
and Maintain Inventory Records for CPE & Circuit Upload Telco
Invoice Create and Track Dispute Records Send for Payment Approval
Generate A/P Feed Stage & Configure CPE Track Circuit Status
Joint Action Governance (Track and Manage) & Reporting CPE is
Up Interact with Carriers to Realize Savings Reconcile Inventory to
Invoices & Orders Audit Cost Containment Reconcile Invoice
Against Contracts & Rates Send for Dispute Approval Reconcile
Invoice Against Inventory Deploy Engineer
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- accelerate your ambition 21 Copyright 2015 Dimension Data
Innovate - How do we free up the value? On average we typically
reduce client telecoms cost by 10-30% whilst giving us end- to-end
visibility of the network; this in turn makes budget available for
re-investment in the optimal strategic IT projects and services to
reinvigorate the network Internet Enterprise Client Dimension Data
Traditional Strengths Clients Challenge Cloud Mobile Conferencing
Service Providers MPLS Voice CLM
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- accelerate your ambition 22 Copyright 2015 Dimension Data
NexTEM architecture AP Allocation Oversight Policy Control Carrier
Mgmt MACD Requests Self Management Review MACD Processing Help Desk
Service Management Electronic Invoices CSR Manager Telecom Admin
Employees Employee Information HR NexTEM CLM Single DB Repository
MACD Requests Approval Manage Employees Disputes
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- accelerate your ambition 23 Copyright 2015 Dimension Data
Managed ServiceIncluded? Invoice Loading & Data Managementx
Self Service Reportingx Self Service Asset & Inventory
Trackingx Automated Invoice Validationx Automated Cost Allocationx
Automated A/P Integrationx Self Service Dispute Trackingx Self
Service Order Placementx Help Desk supportx Flexible service
options CLM Managed Service
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- accelerate your ambition 24 Copyright 2015 Dimension Data BPO
Service - MobileBPO ABPO B Managed Servicexx Invoice 1st Level
Management & Approvalxx Mobile Order Fulfillment x Entitlement
Group Maintenance x Inventory Validation x Validation Rules Review
& Research x Mobile Audit & Optimization - Monthlyxx Mobile
Audit & Optimization - Quarterlyxx Dispute Managementxx
Employee Portal x Employee Device/Feature Chargeback x Service
Delivery Specialistxx BPO Service - FixedBPO ABPO B Managed
Servicexx Invoice 1st Level Management & Approvalxx Order
Fulfillment / Mgmt Additional Inventory Maintenance x Audit &
Analysisxx Validation Rules Review & Researchxx Contract Terms
Maintenance x Contract Rate Maintenance x Dispute Managementxx
Service Delivery Specialistxx Flexible service options CLM BPO
Services
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- accelerate your ambition 25 Copyright 2015 Dimension Data
Inventory build (logical or logical and physical) Historical audit
Benchmarking Contract sourcing (voice, data, mobile) Enterprise
Mobility Optimization SIP Jump-Start One-time projects
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- accelerate your ambition 26 Copyright 2015 Dimension Data
Dashboard Inventory Invoicing and dispute management Provisioning
Reporting and decision analytics Other tools Demo
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- Tim Colas VP, Business Development Dimension Data CLM
marshall.goldman@dimensiondata.com Chris Paulen VP, Pre-sales
Solutions Dimension Data CLM chris.paulen@dimensiondata.com
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- accelerate your ambition 28 Copyright 2015 Dimension Data
Driving business value
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- accelerate your ambition 29 Copyright 2015 Dimension Data
Competitive Space : Strategic Enterprise Partner Dimension
DataAccentureVodafoneTangoe Telecom Lifecycle Management Single TEM
Platform (SAAS) In country ability to execute globally Gartner
C.O.P.S. Magic Quadrant ProviderLeaderVisionaryNicheNot Qualified
Advanced Architecture & Delivery Converged Communications
Security Technology Lifecycle Management Global Capabilities Local
Engineering Support (165 Countries) Global 24 x 7 Op Centers Global
Procurement Global Project Management Global Physical Reach
Americas Europe Asia Africa On site Network Management : Complete :
DD Offer
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- accelerate your ambition 30 Copyright 2015 Dimension Data
Integrated consumption management Call Accounting is not CLM! CLM
strategy is to integrate with one key partner regionally Provides
insight into TDMA,SIP and Converged Comms consumption Provides
trunk capacity utilisation to optimise configuration efficiencies
Can be used to allocate shared trunks Component to provide decision
analytics of telecoms spend Single NexTEM solution set